Effectiveness Of Knowledge Management Systems Research Articles

Tools of information and communication technologies in the knowledge management system

This article considers the knowledge management system as an element of the overall management system of the organization along with the processes of corporate culture and corporate education. The implementation of knowledge management system provides an increase in competitiveness, has a favorable effect on the intellectual potential of the organization, human resource management and innovations’ development. The means of information and communication technologies in the knowledge management system, in corporate training and in corporate culture are considered, and the connection between them is outlined. The use of Intranet and Extranet systems in the context of the collection, storage and use of organizational knowledge is analyzed. Corporate training issues from the point of view of increasing the operational efficiency of organizations are touched upon. Trends in the development of corporate culture are outlined, where a special role is played by the formation of a favorable environment for the knowledge transfer. The functioning of corporate education and corporate culture, in the aggregate, can increase the implementation effectiveness of knowledge management system.

A FUZZY ANALYTICAL HIERARCHY PROCESS FOR EVALUATION OF KNOWLEDGE MANAGEMENT EFFECTIVENESS IN RESEARCH CENTERS

Measuring knowledge management (KM) effectiveness is a very important issue in organizations today. This study aims to develop a method to evaluate the effectiveness of KM under uncertainty in research centers (RCs) in Iran. To develop an evaluation, the relevant literature was reviewed to identify KM effectiveness criteria. Next, the judgments of the experts, specialists, scholars, and professionals in IT and KM systems and senior managers of Iran’s RCs were determined using a pairwise comparison questionnaire. Because linguistic terms are an integral part of human judgments that will influence the results of the research, a fuzzy Analytic Hierarchy Process (AHP) called the Extent Analysis (EA) method was used for data analysis and weight determination. Accordingly, 34 subcriteria extracted from the literature that are important in the evaluation of KM effectiveness were categorized into six main criteria as follows: human resources, leadership and center structure, knowledge creation and acquisition, knowledge storage and security, knowledge sharing, and knowledge utilization and updating. The findings indicate that human resources is the most important criterion based on both the AHP and fuzzy AHP methods. The other five criteria in descending order of importance are knowledge sharing, leadership and center structure, knowledge utilization and updating, knowledge creation and acquisition and knowledge storage and security. Finally, to test the validity and reliability of the proposed framework, we evaluated the effectiveness of KM system in nine of Iran’s RCs.

The Effect of Knowledge Management System and Strategic Management Orientation on Organizational Tni Al Commitment in Ship Building Diving in the Land of Water Mediated by Dynamic Capabilities

The main objective of this study is to analyze the Knowledge Management System and Strategic Management Orientation on the Organizational Commitment of the Indonesian Navy in the Development of Submarines in the Country Mediated by Dynamic Capability. The samples in this study were First Officer strata, Middle to Senior Officers Planning Staff of the Indonesian Navy Headquarters, Operations Staff of the Indonesian Navy Headquarters, Indonesian Navy Materials Service, Indonesian Navy Procurement Service, Indonesian Ministry of Defense Barahan Staff, KRI Alugoro-405 Development Task Force and Koopskasel Officers. RI and Koarmada II Submarine Unit Officers, totaling 216 people. The data obtained were analyzed using SEM (Structural Equation Modeling) with the SPSS program version 22.0 and Smart PLS version 3. The findings of this study show that the direct Knowledge Management System and Strategic Management hypotheses Orientation influences the Indonesian Navy's Organizational Commitment in the Development of Submarines in the country. The results of the study also show that there is an influence of the Knowledge Management System, Strategic Management Orientation and Dynamic Capability on the Organizational Commitment of the Indonesian Navy in the Development of Submarines in the country. While the results of the indirect hypothesis also have an effect, namely the Knowledge Management System and Strategic Management Orientation have an effect on the Organizational Commitment of the Indonesian Navy in the Development of Submarines in the country which are mediated by dynamic capability. An important implication for the management of the Indonesian Navy is to prioritize knowledge and science to create soldier professionalism and high commitment in building submarines in the country.

The Effect of Knowledge Management System and Strategic Management Orientation on Organizational Tni Al Commitment in Ship Building Diving in the Land of Water Mediated by Dynamic Capabilities

The Effect of Knowledge Management System and Strategic Management Orientation on Organizational Tni Al Commitment in Ship Building Diving in the Land of Water Mediated by Dynamic Capabilities

The Effect of Knowledge Management System and Knowledge Sharing on Employee Performance and Loyalty

The study aimed to determine the effect of knowledge management and knowledge sharing on employee performance and loyalty. It is quantitative research. The respondents were 50 employees of the West Kalimantan Regional Police Operations Bureau. Data analysis uses a structural approach to the Equation Model (SEM) assisted by a smart PLS application. The study found that knowledge management and knowledge sharing have a significant positive effect on employee performance variables. Knowledge management and knowledge sharing have a significant positive effect on employee loyalty variables. The ability to manage knowledge and share knowledge has become an essential factor in encouraging a competitive business, and this will also be able to improve employee performance and loyalty.

KNOWLEDGE TYPE AND NEW PRODUCT LAUNCH SUCCESS: THE MODERATING EFFECT OF KNOWLEDGE MANAGEMENT SYSTEM

The process of new product launch success is crucial for the corporate success of a firm. The purpose of this research is to explore the critical role of knowledge management system in leveraging knowledge type to improve new product launch success within the context of leather gloves industry in Pakistan. Data were collected from 429 leather gloves firms in Sialkot Pakistan using quantitative survey questionnaire. The participants were 211 product managers of leather gloves firms in Sialkot Pakistan. This study adopts the partial Least Square Structural Equation Modeling (PLS-SEM) for the purpose of data analysis. As such, the results of the analysis revealed that knowledge management system, knowledge tacitness, and knowledge complexity, all have direct significant positive impact on new product launch success. Interestingly, knowledge management system was not found to moderate the relationship between knowledge type and new product launch success. This study is one of the few that investigated the moderating effect of knowledge management system on the relationship between knowledge type and new product launch success among product managers in the leather gloves industry. The results contribute extensive inputs beneficial for policymakers, the government of Pakistan, firm owners, product managers, as well as other stakeholders to formulate successful policies and practices.

The Effect Of Knowledge Management System For Academic Services With SECI Model

Based on the 1945 Constitution of the Republic of Indonesia – Article 37 of 2009 verse 8 states that a lecturer profession obliges to a minimum of 12 and maximum of 16 teaching credits in every semester according to his/her academic qualifications. Todays, Institute of Information Management and Computer Science (STMIK) Widuri has been applying a sharing knowledge process amid lecturers with the intention to assist them in academic position ladder management. However, problems are found during its implementation. First problem is infrequentTri Dharma practices (three principles of higher education; education, research and contribution to society)and reports being submitted by lecturers; the condition has resulted a statistic of STMIK active lecturers in general to decrease to 41.6%. Lack of information regarding Tri Dharma practices and its administrations known by its lecturers is the one missed to solve; a lecturer does not comprehensively understand what the stages are required in order to administer their academic position ladder. Second issue is there has been no media to facilitate lecturers to spread and share the knowledge and experience with the other fellow lecturers that the process of levelling up their academic tenures or positions become hampered. This means, the slower the process the longer it takes for them to move up to the next academic position ladder. As this is the case, the researchers propose aprototype of knowledge management system (KMS) utilizing SECI methodand gathering data through interviews, observations as well as literature studies. Software used is User Acceptance Test (UAT). Furthermore, the research has come up with a web-based KSM prototype with test percentage result76%; this means the system is accepted and matched the expectation.

A Conceptual Model for Effectiveness of Knowledge Management Systems

Knowledge Management System (KMS) is a collective process of organizational knowledge from capturing to dissemination. The three fourth of world’s corporate market value resides today in assets such as intellectual property, customer data, financial records, strategies and trade secrets. These assets are all knowledge based. KMS becomes inexorable to achieve competitive advantages in this present information and communication technology epoch. However Lack of effectiveness in knowledge Management System is turmoil to any organization due to its integrated domain. But an effective KMS can helps to organization to achieve tremendous benefits such as competitive advantages, innovation, leadership, social values, increased customer satisfactions, quality in product, financial credibility and people values, So knowledge management system needs to consider significant views such as technical, functional, people and organization image for effectiveness. Almost all the research works related to quality model for KMS are limited in views. This paper proposes an effectiveness framework which includes significant quality dimensions and variables to measure each. This paper also includes empirical validation using data collected from three sectors: nuclear power production, Electrical equipment manufacturing and software industry for suitability analysis through statistical method. We considered primary variable from each identified dimension to analyze the suitability of KMS with 25 knowledge workers in each sector through five parameters: Completeness of product, Customization of process, Ontology standard, Applicability of KMS content, and Decision making ability.

Efficiency and effectiveness of knowledge management systems in SMEs

This paper proposes a 3D fuzzy logic methodology to assess the efficiency and effectiveness of knowledge management systems (KMSs) adopted by small and medium enterprises (SMEs) and identifies a classification bringing together the behaviour of SMEs when adopting KMSs. The proposed methodology was previously tested on an individual SME and then implemented on a sample of SMEs. The results highlight that there is an ample variety of behaviours related to the nature of knowledge and the KMSs used. Specifically, four typologies of behaviour are identified: the efficient and effective SME, the effective but inefficient SME, the efficient but ineffective SME, and the inefficient and ineffective SME. The results show that only 18% of surveyed SMEs are efficient and effective for both KM-Tools and KM-Practices, the remaining 82% are inefficient or ineffective for KM-Tools and/or KM-Practices. Lastly, the paper shows how this methodology may be used by an SME as a managerial tool to suggest appropriate changes to improve the efficient and effective adoption of KMSs supporting SMEs in the knowledge management processes.

The impact of knowledge management system on student performance

PurposeThe purpose of this paper is to empirically test the role of knowledge management system (KMS) on the performance of students in higher educational institutions (HEIs).Design/methodology/approachBuilding on the extensive review of literature, the authors explored the factors of KMS to arrive at the conceptual model which was then validated using structural equation modeling. For the quantitative analysis, data were collected from undergraduate students using questionnaires distributed both through online and offline modes.FindingsEmpirical evidence supports the view that KMS have a direct and significant impact on the student performance (SP) in HEIs.Research limitations/implicationsThe data are limited to 311 undergraduate students from the University of Delhi, India.Practical implicationsWith the onset of national rankings framework like NAAC (National Assessment and Accreditation Council), NIRF (National Institutional Ranking Framework) and the attempt to achieve global recognition in THE (Times Higher Education), Quacquarelli Symonds and other world university rankings, the HEIs are trying hard to improve their performance comprehensively. In such a scenario, this paper provides insights into how HEIs can enhance performance of its students by harnessing KMS.Originality/valueThe current paper empirically validates the effect of KMS on the performance of students in an educational institution. While the impact of KMS on performance is measured empirically in corporations, such studies are scanty in academic centers. Moreover, while measuring the performance in HEIs using KM, the focus on ranking parameters has never been there. Such an orientation is essential as the rankings are getting wide acceptance from a global audience.

How Knowledge Management Implementation Affects The Performance Of Egyptian Construction Companies

This study examines the effectiveness of knowledge management systems within the construction industry in Egypt from the perspective of knowledge infrastructure capability (KIC), knowledge process capability (KPC) and their impact on business performance (BP) from the financial, consumer, learning and growth, supplier and internal perspectives. The sample consists of 75 first class Egyptian construction companies. The authors used a questionnaire that was modified from the questionnaire previously used by Gold, Malhotra and Segars (2001) and Smith (2006). The authors used one-way ANOVA, t-tests and OLS regressions. The results indicated that both knowledge infrastructure capability (KIC) and knowledge process capability (KPC) have a positive effect on business performance (BP). The results also indicate that organizations with well-developed training and development plans have significantly higher KIC and KPC scores compared to those that do not have such plans.

Exploring the Effectiveness of Knowledge Management Systems in Retention of Knowledge and Developing Innovative Services : A Case Study on Three Logistics Service Providers (Republic of South Africa)

Exploring the Effectiveness of Knowledge Management Systems in Retention of Knowledge and Developing Innovative Services : A Case Study on Three Logistics Service Providers (Republic of South Africa)

KMS self-efficacy, KMS quality, expected reward and subjective norm: investigating knowledge sharing attitude of Malaysia's Halal industry

Despite the proliferation of knowledge management research, there is still no clear answer to the question of the effect of Knowledge Management System (KMS) self-efficacy, KMS quality, expected reward and subjective norm on knowledge sharing (KS) attitude among employees predominantly in the context of the Halal industry. This paper would shed some light by analysing the data collected from the Halal industry located in Malaysia's Halal Parks, residing in the states of Selangor, Kuala Lumpur and Melaka. By employing the partial least squares path modelling, the results of the empirical study extend the understanding of the antecedents - KMS self-efficacy, KMS quality and subjective norm by confirming their significant effect on employees KS attitude with subjective norm as the utmost major predictor. The implications to both research and practice are also provided in this paper.

Impact of Knowledge Management System and the Productivity of Knowledge Centric Organizations

The study reviews the existing theories and empirical studies to identify the effect of knowledge management system on the productivity of knowledge centric organizations. Studies on knowledge management system have noted its crucial role in today’s competitive and global business landscape, as organizations rely on knowledge as a source of innovation, inspiration, and research and development. This is specifically important in knowledge intensive and knowledge centric organizations where knowledge plays a central role. As noted in earlier studies, for knowledge centric organizations, the management of knowledge has been highlighted as a key to unlock knowledge creation and knowledge transfer for organizations to create a competitive advantage. The outcome of this review could consequently affect our knowledge and understanding about knowledge centric organizations’ perspective on knowledge management, which could lead to an increase in the productivity of knowledge centric organizations.

Effectiveness of Knowledge Management Systems in Social Services: Food Assistance Project as an Example

This article reports on a performance evaluation on the knowledge management system (KMS) developed for a short-term food assistance program in Hong Kong the authors have conducted. DeLone and McLean's (1992) widely accepted model on information system success is adopted as the evaluative framework. Instead of just another revalidation of the model on KMS evaluation in social services, this study attempts to discuss the effectiveness of the system across different hierarchal levels in the organizations involved. This has remained an unexplored aspect in previous related studies, and the article suggests that the results have implications for further KMS development in human and social services.

The Comparison of Infrastructure Capability and Capability Process Knowledge Management, Perceived Services Benefit and Services Risk to the Knowledge Management System Effectiveness

This study investigated the processes of knowledge management and organizational dimensions associated with knowledge management systems within the company. The purpose of this research is to test empirically the comparison between the capabilities of knowledge management infrastructure and capabilities of knowledge management processes of the effectiveness of knowledge management systems and the capability dimension of knowledge management infrastructure which one is more influence, cultural dimension or technology dimensions and the capability dimension of knowledge management processes which one is more influence, process of acquisition or conversion process and the application process or protective processes that is more effect on the process capabilities of knowledge management. In addition this study also tested the influence of knowledge management systems against the benefits, perceive risks services. This study used 100 respondents that selected by using purposive sampling technique. The data was collected with a questionnaire survey method. Analysis tool that used to test the hypothesis was SEM methods with alternative methods was PLS using SmartPLS software version 2.0. The results showed that the process capabilities of knowledge management have more influence on the knowledge management system compared to the infrastructure capabilities of knowledge management. This is probably because the institution of Bank Indonesia Yogyakarta is still has a lot of structural limitations of both formal and informal interactions that makes the sharing of knowledge among employees was restricted. For more, cultural dimension was more influence than the technology dimension. The acquisition and application process was more influence than the conversion process and the protection process. Benefits construct has positive affect to the knowledge management systems and risk construct has negative affect to the knowledge management system.

Cultural Determinants of Leaning Effectiveness from Knowledge Management Systems: A Multinational Investigation

Knowledge is a vital component of organizational success embedded within the human resources of a firm (Grant, 1996). Knowledge is lost by organizations when it is not used or when knowledgeable individuals turnover. Knowledge Management Systems (KMS) are designed to help organizations capture, store, distill, and distribute knowledge embedded within their employees. The effectiveness of KMS is dependent on individual learning and individual-specific learning preferences. Furthermore, as the world becomes more globalized and the job candidate pool from which organizations hire becomes more culturally diverse, the extent to which western models of organizational behavior hold becomes less clear. Using a multi-national survey, this study aims to determine to what extent learning preferences are dependent on culture. If learning preferences are dependent on culture, KMS designs that ignore culture may result in incomplete or ineffective knowledge transfer and learning outcomes. Our findings contribute to the KMS literature by suggesting that KMS design should be conducted with the goal of effectively facilitating learning across cultures. Specific KMS design recommendations include incorporating group activities and providing more flexibility, depending on the culturally derived learning preferences of specific users.

A framework for evaluating Knowledge Management Systems based on Balanced Scorecard

A company regards corporate knowledge shared within an organisation as intellectual capital. Most companies have adopted a new business paradigm, Knowledge Management (KM), and its realisation using computer technologies, Knowledge Management System (KMS). Since KMS has created new business value and requires an organisational culture, it has many different characteristics in contrast to conventional information system. Little research, however, has been conducted to evaluate KMS. In this paper, we suggest a framework for evaluating KMS. Several assessment perspectives and metrics are discussed for more unbiased KMS evaluation using the concept of Balanced Scorecard. Analytic Hierarchy Process is used to consolidate the assessment perspectives and metrics. We anticipate that the proposed framework will be useful in assessing the effectiveness of KMS.

MECHANISMS FOR KNOWLEDGE MANAGEMENT SYSTEMS EFFECTIVENESS: EMPIRICAL EVIDENCE FROM THE SILICON VALLEY.

The article looks at mechanisms for effectiveness of knowledge management systems (KMS). Due to the California's Silicon Valley and San Francisco Bay area's reputation for progressive management practices, several KMS from corporations in the region were examined for the article. The article discusses the relationship between senior management support and KMS effectiveness, the relationship between socialization and knowledge use, the integration and accessibility of KMS, and the relationship between knowledge use, knowledge quality, and perceived benefits.

Knowledge management systems and task uncertainty: is Perrow's model a good lens?

This paper focuses on the effectiveness of Knowledge Management Systems (KMS) in settings characterised by different task uncertainty. Drawing on Perrow's model of technology and structure, four case studies have been developed. User satisfaction is introduced as a proxy for KMS effectiveness and then as a test of the theoretical propositions developed. The main contribution of the study is that Perrow's model can be used to describe the tasks performed by knowledge workers and provide guidelines for the design of the KMS in terms of the degree of control and codification. Where Knowledge Management (KM) tools fit Perrow's model, user satisfaction (measured in terms of usefulness, appropriateness to the business and frequency of use) is high. Otherwise, where criticisms are stronger, conflicts with Perrow's model emerge.