The Comparison of Infrastructure Capability and Capability Process Knowledge Management, Perceived Services Benefit and Services Risk to the Knowledge Management System Effectiveness

Abstract

This study investigated the processes of knowledge management and organizational dimensions associated with knowledge management systems within the company. The purpose of this research is to test empirically the comparison between the capabilities of knowledge management infrastructure and capabilities of knowledge management processes of the effectiveness of knowledge management systems and the capability dimension of knowledge management infrastructure which one is more influence, cultural dimension or technology dimensions and the capability dimension of knowledge management processes which one is more influence, process of acquisition or conversion process and the application process or protective processes that is more effect on the process capabilities of knowledge management. In addition this study also tested the influence of knowledge management systems against the benefits, perceive risks services. This study used 100 respondents that selected by using purposive sampling technique. The data was collected with a questionnaire survey method. Analysis tool that used to test the hypothesis was SEM methods with alternative methods was PLS using SmartPLS software version 2.0. The results showed that the process capabilities of knowledge management have more influence on the knowledge management system compared to the infrastructure capabilities of knowledge management. This is probably because the institution of Bank Indonesia Yogyakarta is still has a lot of structural limitations of both formal and informal interactions that makes the sharing of knowledge among employees was restricted. For more, cultural dimension was more influence than the technology dimension. The acquisition and application process was more influence than the conversion process and the protection process. Benefits construct has positive affect to the knowledge management systems and risk construct has negative affect to the knowledge management system.