Value Creation Effect Research Articles

The Influence of Customer Requirement on the Development of Value Creation and the Implication on Customer Loyalty (A Study at Islamic Bank in Jakarta)

The purpose of the study is to examine the effect of customer requirements and value creation on customer loyalty at Islamic Banks in Jakarta. This research was carried out based on a quantitative approach. Observations were made on a cross-sectional/one-shot time coverage, in 2022. Islamic Bank in Jakarta is the unit of analysis in this study, with the unit of observation is the customer of Islamic Bank in Jakarta. Causality analysis to answer the research objectives using PLS-SEM. This study took a sample of 100. The sampling technique used is stratified proportional random sampling. The test results support the hypothesis that customer requirements and value creation affect customer loyalty. This research produces managerial implications for the management of Islamic banks in Jakarta that to increase customer loyalty, it is necessary to develop value creation which is supported by a better understanding of customer requirements. Value creation needs to be prioritized on efforts to strengthen relationships with business partners. Keywords: bank, customer loyalty, Islamic bank, customer requirement, loyalty, value creation.

Will enterprise technological innovation enhance the value of energy-based enterprises? ——Analysis of the Moderating Effect Based on ESG Information Disclosure

Facing the stage of high-quality economic development, energy-based enterprises not only need to improve their energy development technological innovation capabilities, but also actively face the transition to green, low-carbon and sustainable development. Technological innovation realizes the continuous accumulation of corporate value by innovating production technology and improving production efficiency. The ESG concept focuses on the three dimensions of environmental protection, fulfillment of social responsibilities and corporate governance, and helps companies cultivate green and sustainable development capabilities. Based on the two new development concepts of “innovation” and “green” as the research starting point, the article selects 208 listed energy-based companies in A-shares from 2015 to 2019 as the research sample, and uses empirical research to test the impact of corporate technological innovation and ESG information disclosure on energy. The impact of the value of the type of enterprise. The empirical results show that both corporate technological innovation and good ESG information disclosure have positive value creation effects; at the same time, good ESG information disclosure by energy- based companies can further enhance the value creation of technological innovation. At the end of the article, it also puts forward relevant suggestions for energy-based enterprises to improve their technological innovation capabilities and enhance environmental protection awareness.

Customer Benefits and Sharing Behaviour in Video Streaming Services: The Mediation Effect of Value Creation

Online video streaming services have become popular. This study aims to examine subscribers’ sharing behaviour on online digital video platforms. In almost all online channels, sharing behaviour has gained importance. Platforms may more simply and successfully reach their target audiences or consumers through sharing. On the other hand, customers may attend to value creation due to the benefits they gain from using goods and services. Marketers must comprehend how value creation is affected by customer benefits. This study is among the first studies examining the relationships between customer benefits, value creation, and sharing behaviour. Questionnaire-based research was employed to examine the foundation and framework-related hypotheses. Data was collected through the online survey forms. The data was obtained from 363 online streaming service paid users. The Structural Equation Model was performed using SPSS Amos 20 to test hypotheses. The statistical significance of the model’s estimations was tested using a single-step mediator model with a bootstrapping procedure. According to the findings, there was a significant relationship between customer benefits and instrumental value. However, there were very weak relationships between functional and psychosocial benefits and instrumental value. Financial benefit and instrumental value had a stronger relationship. Significant relationships were found between the variables customer benefits and terminal value. There was no significant relationship between instrumental value and sharing behaviour. As a result, there was no instrumental value-mediated relationship between customer benefits and sharing behaviour. The relationship between customer benefits and sharing behaviour, on the other hand, has been found to be mediated by terminal values. Functional and financial benefits and sharing behaviour did not directly and significantly relate. But this relationship became significant through terminal values (indirect-only mediation). Psychosocial benefits and sharing behaviour were directly and significantly related. It has been noted, nonetheless, that this relationship was strengthened by terminal value. The findings were assessed in light of the prior studies in the discussion section. In this section, some potential directions were suggested for future research.

Corporate value creation, stock price synchronicity and firm value in China: implications for beyond

PurposeThis study introduces Social Contribution Value per Share (SCVPS), an indicator devised by the Shanghai Stock Exchange (SSE), as an easy-to-interpret Measurement of Corporate Social Performance (MCSP) to the international research arena. The authors first explore the informativeness role of voluntary disclosure of SCVPS in the stock market. The authors then go one step further to demonstrate the relationship between corporate value creation quantified by SCVPS and firm value.Design/methodology/approachThe study takes a new perspective – a quasi-natural experiment of SCVPS disclosure in 2008 and uses a Propensity Score Matched Difference in Difference model (PSM-DiD) to investigate the impact of SCVPS disclosure policy on stock price synchronization and firm value. Through manually recalculating all the values of SCVPS and its components, this study enables us to further investigate the relationship between corporate value creation for various stakeholders and firm value.FindingsThis study reveals that voluntary disclosure of SCVPS can signal firm-specific information to the market and reduce noise in returns, thus affecting stock price synchronization. The findings further demonstrate that such firm-specific information has value relevance to firm performance. Moreover, the authors demonstrate that corporate value creation for different stakeholders measured by SCVPS can significantly affect firm value. The moderating effects of ownership structures and industry types are also investigated, and an endogeneity test confirms the robustness of the findings.Practical implicationsThis study argues that SCVPS offers an economically viable way for firms, including small-and-medium-sized enterprises, in emerging economies to disclose corporate value creation and provide the public with a direct understanding and appreciation of the values created by corporations for stakeholders.Originality/valueThe result makes contributions to the MCSP literature and explores the informativeness of SCVPS disclosure. Besides, this paper demonstrates that SCVPS offers a good setting to explore the effect of corporate value creation on firm performance in an emerging market.

Dissemination and Cultural Change as an Alternative Business Value Proposition in the Construction Industry: Manni Group Case Study

There is a gap of knowledge between practitioners about the off-site construction. For this reason, the Manni Group case study presented in this article highlights the positive role of dissemination as business value proposition support in the context of off-site construction industry. The Manni Group involved opinion leaders, professionals, universities and industrial partners in a network of dissemination that, going beyond the concept of advertising, it generated a multiple effect of value creation between the direct and indirect involved stakeholders. Dissemination emerges as a model of action that creates impacts on cultural change. It is scalable and applicable in many areas where actors have the right competences to manage the dissemination. Wherever there is a knowledge gap or friction towards new techniques and methodologies, the model is able to create value for companies and stakeholders involved in the emerging network.

Offshore Wind: Employment and value creation of EPCI exports in Norway

The objective of this study is to investigate the value creation potential and the employment effects for the offshore wind engineering, procurement, construction and installation (EPCI) sector in Norway up to 2030 considering multiple scenarios. We perform our analysis using a macro-econometric input-output model that allows to observe how changes in one sector affects the remaining sectors of the economy. To highlight the uncertain nature of some of the outlooks and industry inputs for an emerging sector, several scenarios will be investigated. By providing information about net employment and value creation effects per sector, policy makers can implement appropriate measures to maximize the potential posed by the offshore wind industry. Furthermore, measures can be taken to mitigate any potential negative effects that the energy transition can have.

FACTORS INFLUENCING VALUE CREATION ON BRAND TRUST IN HOTEL BUSINESS: CASE STUDY OF 3-, 4- AND 5-STAR HOTELS IN INDONESIA DURING THE COVID-19 PANDEMIC

This research investigates the society or guests’ perception of the value creation and brand trust, and aims to examine the effect of value creation on brand trust in 3-, 4-, and 5-star hotels in Indonesia during the COVID-19 pandemic. This research adopted the quantitative method and used probability sampling to determine the sample size. The data were collected using questionnaires via Google Forms and also distributed to respondents who had stayed in 3-, 4-, and 5 star hotels in Indonesia during the COVID-19 pandemic with a total respondents of 99 people. Hypotheses were tested and the findings suggest that value creation has a significant impact on brand trust. The results suggested that hotel brands in Indonesia need to create values that are appreciated by the society as a whole and hotel guests. However, hotel brands in Indonesia still need to improve their creations of value to further boost brand trust for hotel brands in Indonesia in order to improve the hotel performance. The development of a business-oriented analytical framework that aids practitioners in assessing and approaching the opportunities posed by value creation on brand trust is further discussed in the study.The paper introduces an analytical and fresh perspective on value creation and brand trust particularly in a hotel industrial marketing context.

A Study on Ripple Effect of Shared Value Creation (CSV) on Social Performance and Partner Company’s Performance -Focusing on the Analysis Method of Artificial Neural Networks (ANNs)

본 논문은 기업의 지속적인 경쟁우위 요소로 관심을 받고 있는 공유가치창출(CSV)과 사회적 성과, 협력기업성과에 미치는 파급효과를 인공신경망(Artificial Neural Network) 분석방법을 중심으로 분석하고자 한다. 연구대상은 항공제조기업의 근무자를 대상으로 설문 조사를 실시, 234부를 최종분석에 사용하였다. 분석방법으로 기존의 구조방정식(AMOS)의 경로분석과 인공신경망(ANN) 분석방법을 비교하고 이에 따른 ANN 분석방법이 주는 의미와 시사점을 제시하였다. 분석결과, CSV의 하위요인인 경제적가치, 환경적가치, 사회적가치가 사회적성과 및 협력기업성과에 미치는 영향을 AMOS를 통한 경로분석결과와 ANN분석결과 CSV의 하위요인과 사회적성과 및 협력기업성과 간에는 유의미한 긍정적 관계가 있는 것으로 밝혀졌다. 결과적으로 AMOS를 활용한 분석방법의 선형적 연구결과와 달리, ANN분석방법을 통한 연구결과는 비선형적 연구결과를 보여주었으며, 이러한 연구논문의 결과를 바탕으로, 기업이 CSV활동을 통해 사회적성과와 협력기업성과를 달성할 수 있는 동반성장전략임을 규명하고 있으며, 의미 있는 학문적, 실무적 시사점을 제시하고 있다.

What Drives the Growth of Competitive Advantage? A Study of One of the Largest E-commerce in Indonesia

Marketing is one of the main activities by entrepreneurs to maintain the viability of their business to grow and earn a profit. In addition, marketing knowledge is also very useful so that companies can compete and survive in the competition. This study aims to examine the effect of Value Creation and Excellent Service on Competitive Advantage, where Brand Equity and Brand Loyalty are the mediating variables. This research uses a descriptive quantitative approach. The population in this study were Bukalapak e-commerce users who live in the Jakarta and surrounding areas, and used a sample of 220 respondents. The method of analysis in this study uses Partial Least Square (PLS). The results of this study indicate that Value Creation has an effect on Brand Equity, Value Creation has an effect on Brand Loyalty, Excellent Service has an effect on Brand Equity, Excellent Service has an effect on Brand Loyalty, Brand Equity has an effect on Competitive Advantage, Brand Loyalty effects on Competitive Advantage, Value Creation. has no effect on Competitive Advantage, Excellent Service affects Competitive Advantage, Value Creation affects Competitive Advantage mediated by Brand Equity, Value Creation has no effect on Competitive Advantage mediated by Brand Loyalty, Excellent Service has an effect on Competitive Advantage mediated by Brand Equity, Excellent Service has an effect on Competitive Advantage Mediated Brand Loyalty.

Analyzing the drivers of sustainable value creation, partnership strategies, and their impact on business competitive advantages of small & medium enterprises: a PLS-model

Sustainable manufacturing is a critical phenomenon in the process of creating sustainable value. This is a way to increase innovation and resource quality. On the other hand, the partnership strategy is an important factor in efforts to improve company performance. The involvement of the partnership strategy is one of the factors that strengthen the achievement of sustainable values. Furthermore, this affects the sustainability of a manufacturing company's competitiveness, including Small and Medium Enterprises (SMEs). In this study, we focus on creating sustainable value and the role of partnership strategies in improving the business performance of SMEs engaged in the metal manufacturing industry. The Partial Least Squares (PLS) approach to Structural Equation Modeling (SEM) is used to evaluate relationships and effects based on survey data from small and medium industries. The results show that the creation of sustainable value, including products, processes, production, equipment, organization, and human values, has a significant impact (β=0.522; ρ<0.001) on increasing the competitiveness of small and medium enterprises. The effect of sustainable value creation on sustainable competitiveness is fully moderated by the partnership strategy (β=0.179; ρ=0.03), especially in the technology & equipment, and human resources. Apart from being a moderating variable, the partnership strategy has also been shown to significantly act as a partial mediating variable (β=0.135; ρ<0.05) for sustainable value creation in enhancing competitiveness. The partnership strategy's simultaneous involvement proves that the partnership strategy plays an important role in value creation to increase the competitiveness of sustainable manufacturing SMEs

VALUE CREATION AND CUSTOMER SATISFACTION OF QUICK SERVICE RESTAURANTS IN LAGOS STATE, NIGERIA

The Quick Service Restaurant (QSR) industry is one of the key contributors to the Nigerian economy; providing substantial revenues to government and sizable employment opportunities at the processing and retailing levels. Previous studies in Nigeria investigated customer value from the customer’s perspective but rarely has research sought to achieve both QSRs’ owners/managers and customers’ perspectives in a single study. Despite the increasing popularity of “eating out,” Quick Service Restaurants in Nigeria have shown a negative growth rate, with decline in total income, as it has become increasingly difficult to satisfy modern restaurant customers who seek unique experiences that are more than just consuming food. Hence, this study investigated the effect of value creation on customer satisfaction of Quick Service Restaurants in Lagos State, Nigeria. Cross-sectional survey research design was adopted. The population of the study was 799 owners/managers, accountants and customers of Quick Service Restaurants in Lagos State, Nigeria. A well-structured and validated questionnaire was used for data collection. Cronbach’s Alpha reliability coefficients for the constructs ranged from 0.72 to 0.92.The response rate was 75.8 percent. Data were analysed using descriptive and inferential statistics. Findings revealed that value creation dimensions had no significant effect on customer satisfaction (Adj. R2 = -0.011; F(6,296) = 0.450, p<0.05).The study concluded that value creation had no significant effect on customer satisfaction of Quick Service Restaurants in Lagos State, Nigeria. The study recommends that owners / managers of Quick Service Restaurants (QSRs) in Lagos State, Nigeria should go beyond transactional operations and develop customer relationship management programmes in order to enhance customer satisfaction.

VALUE CREATION AND PROFITABILITY OF QUICK SERVICE RESTAURANTS IN LAGOS STATE, NIGERIA

The Quick Service Restaurant (QSR) industry makes a significant contribution to the Nigerian economy; providing substantial revenues to government and sizable employment opportunities at the processing and retailing levels. Previous studies in Nigeria scarcely investigated organisational value creation impact on firm performance particularly in the QSR industry. Despite the increasing popularity of “eating out,” Quick Service Restaurants in Nigeria have shown a negative growth rate, with decline in total income, as it has become increasingly difficult to satisfy modern restaurant customers who seek unique experiences that are more than just consuming food. Hence, this study investigated the effect of value creation on profitability of Quick Service Restaurants in Lagos State, Nigeria. Cross-sectional survey research design was adopted. The total population was 414 owners/managers, accountants of Quick Service Restaurants in Lagos State, Nigeria. A well-structured and validated questionnaire was used for data collection. Cronbach’s Alpha reliability coefficients for the constructs ranged from 0.72 to 0.92. The response rate was 73.2 percent. Data were analysed using descriptive and inferential statistics. Findings revealed that value creation dimensions had significant effect on profitability(Adj. R2 = 0. 395; F(6,296) = 33.801, p< 0.05).The study concluded that value creation had significant effect on profitability of Quick Service Restaurants in Lagos State, Nigeria. The study recommends that Quick Service Restaurants (QSRs) in Lagos State, Nigeria should continue to deploy their resources effectively and efficiently, identify and satisfy the interests of their key stakeholders in order to enhance profitability.

Gender and entrepreneurial propensity: risk-taking and prosocial preferences in labour market entry decisions

PurposeThis study aims to examine gender differences in risk-taking and prosociality through a hypothetical labour market entry choice experiment.Design/methodology/approachTo explore differences between male and female subjects by risk levels and framing effects, a labour market entry choice task that manipulated risk conditions was administered to business school students whereby subjects chose between a managerial job at a company, starting a commercial business or starting a social enterprise. The experimental design isolated and tested the influence of the type of value creation, risk propensity and framing effects. The results were then statistically analysed to test for significant differences between the two gender groups.FindingsResults indicate that in low-risk conditions women prefer the prosocial entrepreneurial option while men opt for purely commercial entrepreneurial activities. As risk increases, differences between men and women initially converge and then reverse under conditions of extreme risk, where men select the social entrepreneurial choice at a higher rate than women.Research limitations/implicationsThe research was conducted within the single country context of Peru and carried out using a specific subset of potential entrepreneurs (i.e. business school students). Second and related, the experimental labour entry task was hypothetical. Whether decisions would hold if business school students faced an actual occupational choice remains open to further investigation.Practical implicationsThe practical implication of the paper suggests that Peruvian business school students react differently towards potential labour market opportunities depending on their gender. Perhaps, because of gender biases common in the Latin American context, women appear to respond more positively to low-risk prosocial opportunities. However, as risk increases, contextual factors appear to become less important and reveal core sets of prosocially anchored men and commercially anchored women.Originality/valueThis research provides new insights into risk-taking and prosocial differences between men and women facing labour entry decisions, especially in a developing country context with strong gender norms, and is particularly useful to those with an interest in entrepreneurial propensity and in the identification and development of entrepreneurial women.

The value of marketing innovation: Market-driven versus market-driving

In recent years, significant managerial attention has been paid to marketing innovation; however, the academic literature has remained silent on the value of marketing innovation and often assumes that it is too trivial and tactical to create a substantial impact on firm value. This study attempts to address the research gaps by answering two research questions: (1) Does marketing innovation increase firm value? and (2) if yes, how does marketing innovation add value to firms? Building upon market orientation theory and the marketing-finance interface literature, we classify two types of marketing innovation—market-driven and market-driving—and assess their impact on firm value through the mediating effects of cash flow drivers and investigate how such an impact is influenced by the three market forces—demand uncertainty, technological turbulence, and competitive intensity. With a large panel dataset consisting of 4772 new products in the consumer-packaged-goods (CPG) industries from 1985 to 2010, our study reveals that market-driving marketing innovation, which is associated with the effectiveness of firm value creation, contributes six-fold more to firm value than market-driven marketing innovation, which is associated with the efficiency of firm value creation. This study also reveals the differential moderating effects of the three market forces: when an industry faces high demand uncertainty, both types of marketing innovation strengthen their positive impact on firm value; in an industry marked by technological turbulence, only market-driving marketing innovation increases firm value; but, in an intensely competitive industry, only market-driven marketing innovation increases firm value.

An analysis of open data as a location factor

Research background: The publication of data in Germany introduces a paradigm shift in public administrations. The data silos of the administrations are thus being opened up piece by piece. There are many possible applications for these data. Optimized location determination for trade, production, and services is one of these many possible applications. It has been shown that the provision of open data can achieve economic effects and set value chains in motion. The value creation effects can arise directly, indirectly, or downstream. Public data can thus become a relevant location factor for regions and cities. Purpose of the article: The various implications of opening up data in context with location determination will be examined in this article. This will be done from an economic perspective, highlighting the positive externalities of open data. Methods: The published data of administrations will be analyzed based on a German data bank of 12,020 datasets concerning their relevance for determining location. For this purpose, hard and soft location criteria will be defined in advance. Findings & Value added: The result of the study will be a newly developed publication strategy for German public administrations on location criteria. With the help of this publication strategy, open data should function as a location advantage and initiate value creation effects.

The Value Creation Path and Effect Evaluation of Enterprise Marine Informatization Project in the Context of Big Data

Tang, H., 2020. The value creation path and effect evaluation of enterprise marine informatization project in the context of big data. In: Li, L. and Huang, X. (eds.), Sustainable Development in Coastal Regions: A Perspective of Environment, Economy, and Technology. Journal of Coastal Research, Special Issue No. 112, pp. 433-436. Coconut Creek (Florida), ISSN 0749-0208.In modern market competition, the application of big data provides a new path for enterprise value creation and competitive advantage enhancement. Through a review of related theories, this article explains the resource attributes of big data, analyzes the path of enterprise ocean informatization for value creation based on big data from the dual perspectives of value chain and knowledge management, and proposes a value creation and value appreciation evaluation model based on big data., And draw the following conclusions: for marine information projects, value creation based on big data is a process of companies dynamically integrating virtual and real value chains to build a value creation system, and a spiral upgrade process of searching for external knowledge to achieve corporate knowledge coupling and innovation. Therefore, it is recommended that for marine informatization projects, companies attach importance to big data resources, try to build a value creation system based on big data, and use big data to strengthen knowledge management so as to enhance their competitive advantage.

Reexamining the tradeoff between value creation and value appropriation: The role of internal organizational resources vs. External strategic international alliances

Firms can achieve sales growth by strategically emphasizing value creation or value appropriation activities. Surprisingly little is known about the impact of pursing these activities with internal resources as well as via strategic international alliances. Using a data set of 1469 strategic international alliances over a 20-year period, the authors examine how emphasizing value creation versus appropriation – and implementing each internally versus externally – impacts sales growth. Using a novel construct, strategic international alliance emphasis, that captures the tradeoff between value creation and appropriation via international alliances, the authors find that an external focus on value creation increases sales growth. This effect can be further enhanced when firms focus simultaneously on value appropriation internally. In addition, the ratio of international alliances and percentage of joint ventures in firms' alliance portfolios impacts the effect of external value creation on sales growth. These results highlight the importance of coordinating strategic emphases internally and externally.

Sustaining the Family Business through Open Innovation: The Role of Technological Acquisitions in Shareholder Value Creation

Although technological acquisitions have attracted much attention as a prominent means of open innovation that allows firms to complement internal innovation, their shareholder value creation effects should be influenced by whether the acquiring family businesses can successfully realize technological synergies. Thus, the purpose of this paper is to investigate whether market participants perceive family businesses to create more value when undertaking technological acquisitions. Using a sample of 614 acquisitions by 71 family businesses between 2000 and 2014 in South Korea, an event study methodology is adopted. Empirical analysis yields strong support for the prediction that the stock market does not perceive family businesses to be able to create superior synergy through technological acquisitions compared to when they undertake nontechnological acquisitions. The competitive landscape also has implications for the shareholder value creation effects of technological acquisitions by family businesses. Overall, the findings of this paper provide insight into the shareholder wealth implications of technological acquisitions undertaken by family businesses.

PENGARUH KREASI NILAI TERHADAP KINERJA BPR DI JAWA BARAT

BPR has a big role to drive the regional economy. The financial performance of rural banks in West Java generally tends to improve, but is not in line with the growth in the number of rural banks, which shows a declining trend from year to year. In addition, the growth of third-party funds (DPK) gradually slowed down from 25.70% in 2009 to 8.10% in 2015 and 0.69% in August 2016. The condition is thought to be related to problems in developing value creation. So, this study aims to examine the effect of value creation on BPR performance in West Java. This research uses a quantitative research approach. Observations were made in the time section which is cross section / one shot, that is in 2019. The analysis unit is BPR in West Java, with the observation unit that is the management of the BPR in the West Java Province. Data taken from a sample of 100 respondents and analyzed using PLS. The results showed that value creation had a significant influence on the performance of BPR in West Java. This finding is expected to be an alternative model for BPR management in West Java that improving BPR performance relies on developing value creations especially in the business partner aspect, supported by business domain development and customer benefits.

Effects of experiential motivation and customer engagement on customer value creation: Analysis of psychological process in the experience-based retail environment

This study investigates the psychological motivation of customer engagement and examines the underlying factors of customer behavior in offline retail environments. Our study is based on the experience economy theory and self-determination theory. First, we investigated the relationship between perceived psychological benefits (autonomy, competence, and relatedness) and intrinsic motivation. We also analyzed the relationship between intrinsic motivation and customer engagement (conscious participation, enthusiasm, and social interaction). Second, we examined the relationship between customer engagement and customer value creation (functional value, hedonic value, and social value). Third, we studied the effect of customer value creation on customer purchasing behavior (shopping memory, customer satisfaction, word-of-mouth, and revisit intention) and the mediating effect of the hedonic value between customer engagement and shopping memories, as well as between customer engagement and customer satisfaction. Finally, we investigated the mediating effect of shopping experience between the hedonic value and customer satisfaction.