Effect Of Knowledge Management Processes Research Articles

Effects of Knowledge Management Processes by Strategic Management Accounting on Organizational Ambidexterity: Mediation of Operational Processes Under Environmental Dynamism

Effects of Knowledge Management Processes by Strategic Management Accounting on Organizational Ambidexterity: Mediation of Operational Processes Under Environmental Dynamism

The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia

This study examines the effect of Knowledge Management (KM) processes on organizational performance in Saudi Arabian service organizations. It focuses on knowledge creation, capture, sharing, and application, and examines their effects on quality, operational, and innovation performance. While the service sector can enhance operational efficiencies through effective KM implementation, the extent of this impact, particularly in terms of quality and operational performance in developing countries like Saudi Arabia, remains underexplored. The study uses a quantitative methodology, obtaining 605 valid responses from Saudi service sector managers through an online self-reported questionnaire. Structural equation modeling validates the research model and tests the hypotheses. Results indicate that knowledge sharing has a nonsignificant effect, while knowledge creation, capture, and application have substantial impacts. Specifically, knowledge application significantly improves operational performance, while knowledge creation influences quality and innovation performance. Organizations are advised to understand their KM processes’ structure to effectively implement and leverage their impact on performance. Emphasizing knowledge sharing through personalized communication channels, employee development opportunities, and effective incentive systems is recommended to sustain engagement and motivation. Furthermore, prioritizing KM tools and technology for seamless knowledge flow across organizational levels and implementing collaborative tools can enhance innovative capabilities, adaptability, and competitive advantages.

The Effect of Knowledge Management Processes on Administrative Creativity in Insurance Companies

The Effect of Knowledge Management Processes on Administrative Creativity in Insurance Companies

How knowledge-based HRM practices and market turbulence foster organizational innovation capability: a two-path mediating role of knowledge sharing

PurposeThe purpose of this paper is to investigate the mediating roles of tacit and explicit knowledge sharing (KS) in linking the relationship between knowledge-based HRM practices and innovation competence of firms. This study also explores the potential moderating role of market turbulence in fostering the influence of KS behaviors on two forms of innovation competence namely radical innovation and incremental innovation.Design/methodology/approachThe paper applied the quantitative approach and structural equation modeling to examine the correlation among the latent constructs based on the survey data collected from 293 participants in 115 firms.FindingsThe empirical findings of this study support the mediating role of KS behaviors in the relationship between knowledge-based HRM practices and aspects of innovation competence. It highlights the important role of market turbulence in stimulating the influence of KS behaviors on innovation capabilities.Research limitations/implicationsFuture research should investigate the impact of knowledge-based HRM practices on innovation capability via the mediating effects of knowledge management processes to bring better understanding of the importance of knowledge resources in organizations.Originality/valueThe paper significantly contributes to increasing knowledge and insights into the antecedent role of knowledge-based HRM practices, the mediating role of KS behaviors as well as the moderating role of market turbulence in fostering radical and incremental innovation, thereby advancing the body of comprehension of knowledge-based resources and innovation theory.

Impacts of knowledge-based HRM, knowledge sharing and perceived organizational supports on innovation performance: a moderated-mediation analysis

PurposeGiven the important role of knowledge resource for firms to pursuit innovation, this paper aims to investigate the influence of knowledge-based human resource management (HRM) practices on innovation performance through the mediating roles of tacit and explicit knowledge sharing (KS). This study also explores the potential moderating role of perceived organizational supports (POSs) in fostering the KS–innovation relationship of firms in the developing and emerging markets.Design/methodology/approachThe relationship among the latent variables is empirically examined through 289 employees from 118 manufacturing and service firms. Confirmatory factor analysis and structural equation modeling were performed to validate the constructs and estimate the regression coefficients of relationships.FindingsThe empirical findings of this study support the mediating role of KS behaviors in the relationship between knowledge-based HRM practices and innovation performance. It highlights the important role of POSs in stimulating the influence of KS behaviors on innovation performance.Research limitations/implicationsFuture research should investigate the impact of knowledge-based HRM practices on specific forms of innovation via the mediating effects of knowledge management processes to bring better understanding on the importance of knowledge resources in pursuing innovation competence.Originality/valueThe paper significantly contributes to enhancing understanding of the antecedent role of knowledge-based HRM practices in fostering KS behaviors and innovation performance under the moderating effects of POSs. Generally, it advances the body of comprehension of knowledge-based resources and innovation theory.

Knowledge management processes toward organizational performance – a knowledge-based view perspective: an analogy of emerging and developing economies

PurposeConstructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational institutes (HEIs) in China and Pakistan. The study investigates the direct link between KM processes and organizational performance and indirect links via knowledge workers' productivity (KWP).Design/methodology/approachData were collected from HEIs in China and Pakistan, and 784 survey responses were reported from academic and administrative staff (HEIs).FindingsThe result revealed that IM has a significant impact on KM processes, and KM processes impact organizational performance via the partial mediating effect of KWP in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KM processes on KWP in culturally different HEIs.Originality/valueA lack of research establishes the inter-relationship between KM enabler (IM), KM processes, KWP and organizational performance in culturally diverse environments. This is one of the initial studies that examine the relationship between IM, KM processes, KWP and organizational performance in HEIs. Furthermore, this study contributes to the existing body of knowledge by conducting an in-depth empirical examination of IM, KM processes, KWP and OP in culturally diverse environments (i.e. China and Pakistan).Key PointsThis research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.

The Impact of Knowledge Management Processes on Sustainable Performance: The Mediating Role of Enterprise Resource Planning System

This study identified the effect of knowledge management processes on sustainable performance, testing the expected role of the ERP system as an intermediate variable in enhancing the impact of knowledge management processes on sustainable performance. Few studies have empirically examined the three variables this encouraging the researcher to fill the research knowledge gap. A literature review is a suitable way to review existing literature while facilitating theory development and uncovering areas where further research is needed. Data were collected through questionnaire from the Jordanian Pharmaceutical Industrial Companies in Amman which are (6) companies, used a comprehensive survey due to the limitations of the population which consisted of (81) administrators at the top and middle management levels, using SPSS statistics version 25 for testing the research model and hypotheses. The results reveal appositive medium effect of knowledge management process on sustainable performance, the findings also indicate the medium level of effect of knowledge management process on ERPs. The results also confirm that there is higher level of effect of ERP on the effect of knowledge management process on sustainable performance. This mean that all hypothesized relation was positive

The Role of Knowledge Management in the Financial Performance of Small and Medium Companies

This research aims to determine the effect knowledge management processes (knowledge generation, knowledge distribution, and application knowledge) on financial performance in the Malaysian small and medium companies. The descriptive analytical secondary and primary data was utilised as a tool for gathering data from 130 companies as a sample. The results display that there is a positive association among knowledge management with financial performance. The knowledge management represented in generation, distribute, and apply knowledge, and express it about performance through the perspectives of the financial perspective companies. As the research reached a set of conclusions, including that there the effect of knowledge management processes on raising level of performance.

Nexus of knowledge management and organizational performance: a cross-country study of China and Pakistan higher educational institutes

PurposeThe study explores the impact of knowledge management (KM) enablers, i.e. trust and organizational climate, on KM processes. The study further observes the indirect relationship of KM processes on organizational performance via the mediating role of knowledge workers' satisfaction in cross-cultural settings.Design/methodology/approachThis research used a survey of 784 educational and administrative personnel from higher education institutions (HEIs) in Pakistan and China. Smart Partial Least Square (PLS) 3.2.9 was employed to perform the analysis.FindingsThe result shows that trust and organizational climate influences KM processes, and these KM processes, in turn, impact organizational performance via the partial mediating effect of knowledge worker satisfaction (KWS) in Pakistan. The multi-group analysis confirmed the substantial differential effect of KM processes on KWS in culturally different HEIs. At the same time, the study's overall sample substantiated full mediation in China. Furthermore, the impact of KM processes on organizational performance did not substantiate in China.Practical implicationsOutcomes of this research affirm KM university practice and recommend how higher education academics and administrators prioritize trust, organizational climate, KM processes, and KWS while strengthening organizational performance in a culturally different environment.Originality/valueA lack of research ascertains the inter-relationship between trust, organizational climate, KM processes, KWS, and organizational performance in culturally different environments. This is one of the initial studies that examine the relationship between trust, organizational climate, KM processes, KWS, and organizational performance in HEIs. The study empirically examines the inter-relationships among these variables and enlightens insights into the current literature by immediately investigating the mediating role of KWS in culturally different environments.

서비스업 종사자의 재택근무 영향요인이 재택근무 만족도에 미치는 영향: 지식경영프로세스의 조절효과의 관점에서

The survival of the service industry in the COVID-19 situation is determined by whether or not the telecommuting system and policy have been properly introduced according to the characteristics of the company. According to this need, this study classified the factors influencing telecommuting satisfaction into three factors such as personal factors, organizational factors, and environmental factors, and analyzed the moderating effect of knowledge management process. The study results are as follows. First, both personal factors like skill readiness and personal work effectiveness and environmental factors like working environment and job suitability strongly affect telecommuting satisfaction. Secondly, leadership, one of organizational factors, only affects telecommuting satisfaction. Third, the moderating effect of the knowledge management process was confirmed in the relationship between skill readiness and telecommuting satisfaction. These results can help companies to manage telecommuting systems and build related preparedness system.

Knowledge management processes and strategic human resources management: Creating competitive advantage through employee innovation behavior

Purpose: this paper aims to investigate the impact of Knowledge Management Processes and Strategic Human Resources Management on creating Competitive Advantage. The research investigated the direct impact of Knowledge Management Processes and Strategic Human Resources Management. In addition to exploring the impact by using the moderating role of Employee Innovation Behavior. Research design, data, and methodology: the paper used quantitative approach to collect the data; 400 questionnaires were distributed at three telecommunication companies in Egypt “Vodafone, Etisalat, and Orange. The data collected from the questionnaires were statistically analyzed using SPSS and AMOS 22 programs to conduct a Structured Equation Model, Confirmatory Factor Analysis, and a Path Analysis. Results: The results showed that there is a direct positive effect of knowledge management processes on competitive advantage. However, there is a direct positive effect of Strategic human resources management on organization competitive advantage. Furthermore, there is a direct positive effect of knowledge management processes on organization competitive advantage when employee innovation behavior. Besides, there is a direct positive effect of strategic human resources management on organization competitive advantage when employee innovation behavior is a moderator variable. Conclusion: It can be concluded that to enhance the organizational innovation capability if the HR practices are prompted by the HR managers effectively. Through HR practices the knowledge can be administrated and shared effectively that will aid in attaining organizational innovation, as well as competitive advantages.

Knowledge Management Processes and Organisational Effectiveness in Nigerian Deposit Money Banks

The main objective of the study was to examine the effect of knowledge management processes on organisational effectiveness in Nigerian deposit money banks. Specifically, the study examines knowledge creation, acquisition, sharing and storage and organisational effectiveness in Nigerian deposit money banks. The data for the study was generated through a questionnaire which yielded 359 valid responses and was determined scientifically using Krejcie & Morgan (1970) from selected Nigerian deposit money banks with their operational head offices in Lagos-Nigeria as the population of the study. The study adopted survey design and the validity results of KMO, and Bartletts test indicate that variables are highly significant, and principal component analysis was suitable (.837). The test-retest result of reliability reported a reliability index of 0.872. Multiple regressions with the aid of SPSS version 21 were used to test the formulated hypotheses. Findings of the study show that knowledge creation (32.3%), acquisition (62.1%), sharing (42.4%), and storage (46.2%) have a positive significant effect on organisational effectiveness. The study recommends among others that management of Nigerian deposit money banks should aptly designed and encourage knowledge processes in their banks since it constitutes a valuable intangible asset for creating and sustaining exceptional competitive advantages in the Nigerian banking industry. Keywords: Deposit Money Banks, Organisational Effectiveness, Knowledge Management Processes

The effect of knowledge management process on the employee commitment: Evidence from digital marketing industry

Knowledge management is a process of systematic and transparent creation, development and application of knowledge to maximize knowledge-related performance and business value from knowledge and available wisdom assets. Knowledge management is vitally important with business and one of the competitive advantages. The aim of the study is to find out the relationship between the knowledge management process and employees’ commitment in the digital marketing companies. Through the mix-method research, the research result pointed out that four dimensions of knowledge management process; i.e., Knowledge Acquisition, Knowledge Conversion, Knowledge Application, and Knowledge Protection, positively impact on the employee's commitment. Some managerial implications for the digital marketing businesses were proposed to improve the employee commitment based the knowledge management process.

Knowledge management processes, innovation capability and organizational performance

PurposeThe purpose of this study is to introduce a unified framework which integrates knowledge management processes (knowledge creation, sharing, storage and documentation and acquisition), innovation capability (product, process, marketing and organizational and organizational performance (operational, financial and product quality). Then empirically test the effect of knowledge management processes (KMP) on innovation capability (IC), the effect of IC on organizational performance (OP) and the impact of KMP on OP through the mediator (IC).Design/methodology/approachA questionnaire was designed and addressed to the general managers of the Jordanian companies making up the target population. Statistical techniques employed included confirmatory factor analysis and structural equation modeling (SEM) using AMOS 24 to test the hypotheses.FindingsThe results show that KMP influences IC, IC affects OP and KMP impacts OP through the mediator (IC).Research limitations/implicationsThe use of longitudinal data and comparisons with this study would provide further insights that would assist in generalizing knowledge related to the relationships among KMP, IC and Os' P.Practical implicationsIf organizations fully comprehend KMP and IC, they would be able to implement them successfully, creating value for their companies and improving OP.Originality/valueThe existing research on KMP and IC is primarily conceptual and descriptive in nature, and empirical research confirming the real impact of KMP when developing IC is lacking. Also. the relationship between innovation capabilities and OP has not been adequately studied. Hence, this study introduces a conceptual framework which integrates KMP, IC and OP and simultaneously empirically tests the relationships among them.

The Impact of Knowledge Management Processes on the Quality of Higher Education from the Perspective of University Professors: A Case Study of the Professors of the Faculty of Economic and Commercial and Administrative Sciences, University of Biskra – Al

This study aimed to identify the impact of knowledge management processes on the quality of higher education from the viewpoint of university professors at the Faculty of Economic,Commercial and Administrative Sciences at the University of Muhammad Khaydar Biskra. To achieve this objective, the descriptive analytical and case study method was used. Thestudy population was 195 professors, 109 of whom were selected as a sample of the study. To collect data from the study sample, a questionnaire was used. 195 questionnaires weredistributed to the study sample, but 72 questionnaires were returned at a rate of return (66.05%). Then the hypotheses were tested based on a set of research methods, using theSPSS software. Major findings of the study indicated a statistically significant effect of knowledge management processes with their dimensions (quality of scientific research,quality of student services and graduates, quality of curricula and study programs) on the quality of higher education among professors of the Faculty of Economic, commercial andadministrative sciences at the University of Biskra. The study concluded with a set of recommendations, including the adopting knowledge management processes approach todevelop and improve the quality of higher education institutions, utilizing and activating professors' roles, knowledge, ideas and expertise.Keywords: knowledge management, knowledge management processes, higher education quality, university professors, University of Biskra.

The Impact of Knowledge Management Processes on the Quality of Higher Education from the Perspective of University Professors: A Case Study of the Professors of the Faculty of Economic and Commercial and Administrative Sciences, University of Biskra – Al

This study aimed to identify the impact of knowledge management processes on the quality of higher education from the viewpoint of university professors at the Faculty of Economic,Commercial and Administrative Sciences at the University of Muhammad Khaydar Biskra. To achieve this objective, the descriptive analytical and case study method was used. Thestudy population was 195 professors, 109 of whom were selected as a sample of the study. To collect data from the study sample, a questionnaire was used. 195 questionnaires weredistributed to the study sample, but 72 questionnaires were returned at a rate of return (66.05%). Then the hypotheses were tested based on a set of research methods, using theSPSS software. Major findings of the study indicated a statistically significant effect of knowledge management processes with their dimensions (quality of scientific research,quality of student services and graduates, quality of curricula and study programs) on the quality of higher education among professors of the Faculty of Economic, commercial andadministrative sciences at the University of Biskra. The study concluded with a set of recommendations, including the adopting knowledge management processes approach todevelop and improve the quality of higher education institutions, utilizing and activating professors' roles, knowledge, ideas and expertise.Keywords: knowledge management, knowledge management processes, higher education quality, university professors, University of Biskra.

The Impact of Knowledge Management Process on Job Satisfaction and Employee Retention

Knowledge management has become a vital element in today's extremely competitive, uncertain, and quickly changing environment. The method of acquiring expertise is knowledge management. In the highly competitive, volatile, and rapidly evolving market climate, knowledge management has become crucial. The goal line of this study is to measure the effect of knowledge management processes (acquisition, share, codification, creation, and retention of knowledge) on job satisfaction. Further, we examine the affiliation between job satisfaction and employee retention. A theoretical model is suggested based on connecting knowledge management processes, job satisfaction, and employee retention. The results of survey data gathered from 32pharmaceutical and chemical companies listed in the Dhaka Stock Exchange in Bangladesh are empirically checked with PLS-SEM (Structural Equation Modeling-Partially Least Square). The study finds that knowledge management processes have a significant and positive impact on job satisfaction. Also, job satisfaction is positively associated and highly significant with employee retention. The findings generated from this study would be a policy dialog to the human resource department, regulatory bodies, academicians, and policy-makers.

The effect of knowledge management processes on organizational innovation through intellectual capital development in Iranian industrial organizations

PurposeThe purpose of this paper is to investigate the relationship among knowledge management (KM), intellectual capital and organizational innovation. The present literature in these three areas of study, the effect of KM on organizational innovation through the development of intellectual capital has been rarely studied so far. Therefore, in this research, the authors tried to examine the effect of KM processes on organizational innovation through the development of intellectual capital in Iranian industrial organizations.Design/methodology/approachThe data of this research has been gathered and aggregated through the distribution of a closed questionnaire in a sample of 384 people selected from the statistical population consisting 4,589 managers and senior managers of the Iranian industrial organizations. Data were then analyzed using SPSS software and structural equation modeling method which was used to measure the models integrity.FindingsThe results of this research indicate that KM processes affect the development of intellectual capital of an organization. KM processes are also effective in promoting innovation in the organization. KM processes also contribute to improving the level of innovation in the organization through intellectual capital development. The results also show that managers need to focus on the development of their human capital through the use of young native educated specialists to maximize internal capacity and knowledge creation and move toward improving human capital of the organization.Originality/valueThe present literature in these three areas of study, the effect of KM on organizational innovation through the development of intellectual capital has not been studied so far. This study of industrial organizations is also a valuable factor in this paper.

Knowledge management as a critical success factor in developing international companies’ organizational learning capability

PurposeOrganizational learning (OL) represents the real value and the heart of strategic management, the focal point to keep track of international development. This paper aims to investigate the effect of knowledge management (KM) on the development of OL capability (OLC) in international hotels installed in Algeria.Design/methodology/approachThis deductive descriptive case study research examines the impact of KM, using knowledge conversion process (KCP) on the development of OLC. In all, 70 expatriates were targeted to respond to questionnaires, while only 47 were valid for analysis. Multiple regression analysis is used to analyze the influential processes on OLC.FindingsThe socialization, externalization and internalization have a direct positive significant effect on the development of OLC. Socialization is the major influencing factor. However, the combination has no effect on OLC. In sum, KM has an impact on the development of OLC in international hotels in Algeria.Practical implicationsExhibiting the strong interdependency between KM and OL, expatriates emphasize on KM as the learning facilitator. The international hotels keen to realize KM as major process to build OLC. Socialization and internalization reinforce learning by providing primordial sophisticated tacit knowledge. Externalization generates expertise and strategic knowledge.Originality/valueFirst, the research confirms the effect of KM process using KPC on OLC, stimulating learning at all levels; especially, in a developing Arab country, emphasizing the research’s theoretical contribution. The research is of high contribution, first of a kind in exploring the development of OLC in international hotels in the Algerian context; it is a newly emergent market, in its infancy stage, and an alternative that Algeria tries to boost to steer away from petroleum dependency.

The impact of knowledge management on knowledge worker productivity

PurposeThe productivity of knowledge workers is crucial not only for organizational innovation and competitiveness but also for sustainable development. In the context of knowledge-intensive firms, implementation of knowledge management is likely to increase knowledge worker productivity. Therefore, the purpose of this paper is to examine the influence of knowledge management on knowledge worker productivity.Design/methodology/approachA research framework on the effects of knowledge management processes on knowledge worker productivity is established and empirically tested with data from 336 knowledge workers at five mobile network operator companies in Pakistan.FindingsThe results indicate that knowledge creation and knowledge utilization impact knowledge worker productivity positively and statistically significantly. However, knowledge sharing does not have statistically significant impact on knowledge worker productivity. Demographic factors (gender, managerial position and formal education level) do not moderate the relationship between knowledge management and knowledge worker productivity statistically significantly.Research limitations/implicationsThe key limitations are the cross-sectional nature of the data and the geographic limitation to telecom companies in Pakistan.Practical implicationsIrrespective of gender, education and managerial position, implementation of knowledge management can increase knowledge worker productivity. Therefore, knowledge management practices should be implemented to enhance the knowledge worker productivity via fostering the knowledge worker’s engagement in and propensity to knowledge management processes.Originality/valueThis study is among the first to examine the likely influence of knowledge management on the productivity of knowledge workers conclusively while controlling for three individual demographic factors. This study also addresses the effectiveness of knowledge management in the little-explored cultural context of Pakistan.