Abstract
The survival of the service industry in the COVID-19 situation is determined by whether or not the telecommuting system and policy have been properly introduced according to the characteristics of the company. According to this need, this study classified the factors influencing telecommuting satisfaction into three factors such as personal factors, organizational factors, and environmental factors, and analyzed the moderating effect of knowledge management process. The study results are as follows. First, both personal factors like skill readiness and personal work effectiveness and environmental factors like working environment and job suitability strongly affect telecommuting satisfaction. Secondly, leadership, one of organizational factors, only affects telecommuting satisfaction. Third, the moderating effect of the knowledge management process was confirmed in the relationship between skill readiness and telecommuting satisfaction. These results can help companies to manage telecommuting systems and build related preparedness system.
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