Knowledge management processes and strategic human resources management: Creating competitive advantage through employee innovation behavior

Abstract

Purpose: this paper aims to investigate the impact of Knowledge Management Processes and Strategic Human Resources Management on creating Competitive Advantage. The research investigated the direct impact of Knowledge Management Processes and Strategic Human Resources Management. In addition to exploring the impact by using the moderating role of Employee Innovation Behavior. Research design, data, and methodology: the paper used quantitative approach to collect the data; 400 questionnaires were distributed at three telecommunication companies in Egypt “Vodafone, Etisalat, and Orange. The data collected from the questionnaires were statistically analyzed using SPSS and AMOS 22 programs to conduct a Structured Equation Model, Confirmatory Factor Analysis, and a Path Analysis. Results: The results showed that there is a direct positive effect of knowledge management processes on competitive advantage. However, there is a direct positive effect of Strategic human resources management on organization competitive advantage. Furthermore, there is a direct positive effect of knowledge management processes on organization competitive advantage when employee innovation behavior. Besides, there is a direct positive effect of strategic human resources management on organization competitive advantage when employee innovation behavior is a moderator variable. Conclusion: It can be concluded that to enhance the organizational innovation capability if the HR practices are prompted by the HR managers effectively. Through HR practices the knowledge can be administrated and shared effectively that will aid in attaining organizational innovation, as well as competitive advantages.