E-government Projects Research Articles

RETRACTED: Alrubaiq, A.; Alharbi, T. Developing a Cybersecurity Framework for e-Government Project in the Kingdom of Saudi Arabia. J. Cybersecur. Priv. 2021, 1, 302–318

RETRACTED: Alrubaiq, A.; Alharbi, T. Developing a Cybersecurity Framework for e-Government Project in the Kingdom of Saudi Arabia. J. Cybersecur. Priv. 2021, 1, 302–318

Critical success factors frameworks, and models for risk assessment of eGovernment projects: A systematic literature review

Critical success factors frameworks, and models for risk assessment of eGovernment projects: A systematic literature review

Evaluasi Implementasi Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) Dengan Metode Design-Reality Gap

The Agency Level Financial Application System (SAKTI) is one of the e-government implementations that has a systemic and significant impact. Several previous studies have shown the unsuccessful implementation of SAKTI related to the implementation of the system.This research aims to evaluate the gap between design and reality in the implementation of SAKTI to obtain recommendations in order to mitigate the risk of failure of future system implementations. The research was conducted to the organizers of the SAKTI system, namely the developers and managers of the SAKTI modules. The resource persons were selected to represent the organization as structural leaders and responsible teams based on their involvement and active participation in the development and management of the SAKTI application. The research used a case study research strategy with a qualitative approach. Data/information collection from this research used techniques consisting of: observation, interviews, and literature review. The model used is the design-reality gap model supported by the concept of critical success factors/csfs in each checklist Information, Technology, Process, Objectives and Values, Staffing and Skills, Management and Structure, and Other Resources (ITPOSMO). The results show that the design-reality gap is 52.0 which falls into the category of e-government projects may fail unless there are actions to close the design-reality gap. The largest gap occurs in the staffing and skills dimension followed by the information, technology, management and structure, process, and goals, values and motivation dimensions. This suggests that the dominant factor of failure in SAKTI is socio-technical not just technical.

Financial Constraints and Issues of e-Governance in India

"In e-Governance, the government generally uses ICT or Information and Communication Technology for governance. e-Governance completes its function with the help of ICT. It offers government services, and the exchange of information. It also combines information portals and previously supplied services. Generally, digital governance with the help of technology completes the governance process to supply online services. India belongs to the developing countries in the world. However, it should merge the socio-economic goals with good governance efficiently. In the age of ICT, nearly every country in the world used ICT in their administration, delivering services to their citizens on time. e-Governance has an effect on every area of the Indian economy. e-Governance projects have started in India by the Indian government. It delivering as many services online as feasible. Different e-Governance projects have been undertaken. Different projects have been started by the Indian Government such as digital India, e-seva, smart govt, e-kranti and many more. These initiatives all appear to be more beneficial to the citizens overall. But, e-Governance implementation certain problems are still there. Successful e-Governance implementation, these problems may consider as an obstacle. The problems are such as cultural, technical limitations, socioeconomic, privacy and security issues etc. The government is certain that these obstacles can be removed. In this study the author has discussed about these matters."

Strategic interventions for bridging the design-reality gap in property conferment rights: a case study of India’s ambitious initiative

PurposeThis research aims to assess how well the e-governance initiative aligns with its design expectations and on-ground realities for property management to redevelop Delhi, the mega-city of India. Additionally, the study proposes strategic interventions to address any gaps identified, aiming to improve the project’s effectiveness and success.Design/methodology/approachThe research employs a singular exploratory case study methodology to scrutinise the e-governance initiative undertaken by the Government of India to confer property rights. Specifically, the study utilises a qualitative research approach known as design-reality gap (DRG) analysis. The study draws from primary and secondary sources using a mixed-methods data collection strategy. Primary data are gathered through a purposeful and snowball sampling method involving direct engagement with respondents, whilst secondary data are sourced from the project portal.FindingsThe investigation reveals a substantial disparity between the planning and execution phases of e-governance projects. This incongruity predominantly manifests in the domains of process, staffing and skills, as well as objectives and values. The study further finds that strategic collaboration amongst stakeholders and the sustainability of decisions are the most critical factors in ensuring the success of e-governance initiatives and bridging the DRG of e-governance projects.Research limitations/implicationsThis research highlights the complex challenges faced by e-governance projects in technical, human and organisational aspects. The successful implementation and sustainability of these projects require effective strategies to overcome challenges, which management should proactively identify and act on. To improve services, beneficiaries should be encouraged to provide feedback and suggestions, as they play a crucial role in service enhancement. A dynamic feedback loop would be established by creating a two-way interaction between beneficiaries and service providers, leading to iterative service improvement. It is important to note that the study’s findings are more illustrative than conclusive due to the moderate sample size, reflecting its limitations.Originality/valueThe research contributes to the scholarly discourse on e-governance and policy implementation by comprehensively examining the alignment between conceptual design and real-world execution. It also introduces a normalised scale for the DRG framework, mapping its dimensions to deduce specific outcomes. This innovative approach enhances the research’s originality and value, offering insights applicable in both academic and practical domains.

Services Integration in Tanzania e-Government Systems

The interoperability of information systems for public organizations is a significant opportunity for improved delivery of e-government services. However, the lack of e-government services integration is one of the issues preventing services from effectively reaching citizens in many developing nations, especially in this era of information technology advancement. Consequently, this paper aims to provide background information and a framework for comprehending the relevance of Tanzania's integration of e-government services. To understand the current state of the art and the prospects for system integration in government procedures, a thorough government institution Information Systems analysis was done to understand the magnitude of the problem. The survey revealed that the absence of electronic data exchange between public information systems leads to information system silos, which hinder efficiency and synergy in the provision of electronic services. A framework for e-government service integration is proposed utilizing a design science research approach to explain the possibilities of service integration in the public sector. The framework suggests harmonizing public institutions in e-government project plans, communicating e-government systems through a unified network, and establishing the e-government service catalog.

ICT Based Applications to Support Rural Development in India – A Review

A brief review was done based on the literatures available and the findings from these research studies are used to evaluate its effectiveness on rural livelihood upliftment, poverty alleviation and implications for education and further research. Rural development in India is one of the most important factors for the growth of the Indian economy. Even after seventy years post-independence, India has not been able to come under “developed nation”, instead the nation is still developing. Public administration, governed by bureaucratic structures that dominated the twentieth century has failed to respond to the changing requirements of the present times. ICT plays a prominent role in strengthening societal development and helps to speed up the developmental process and can also bridge gaps between the educationally and technologically backward and forward sections of society. Various e-governance projects have attempted to improve the reach, enhance the base, minimize the processing costs, increase transparency and reduce the cycle times. For example, the introduction of computer and e-chaupal, radio farm forum, community radio, and ministry of rural development mobile apps such as shramik bandhu, janmanrega, meri sadak app, etc., are some of the initiatives by the government that have up to some extent been able to bring the rural population in contact with technologies. There are great opportunities for ICT application that help in democratic and sustainable development of rural India. This review mainly focuses on various ICT-based applications and their role in the Rural Development of India.

Evaluating the Role of Requirements Engineering Practices in the Sustainability of Electronic Government Solutions

The efficacy of electronic government (E-Government) initiatives relies significantly on requirements engineering (RE). Every government wants sustainable solutions in the implementation of E-Government projects. The current research has adopted a mix of research methods. After conducting a comprehensive systematic literature review (SLR), the author conducted a case study to evaluate the proposed model. This research conducts an SLR of the contemporary literature on the success and failure factors of E-Government projects. Additionally, there is an association between the failure factors and the utilization of RE practices. A comprehensive search of electronic databases yielded a total of 71 pertinent articles. After meticulous screening and quality assessment, the data were extracted for analysis. A total of 62 papers were eventually selected. The SLR addressed the distinct hurdles encountered by government bodies. The findings indicated a positive relationship between the utilization of RE practices and the attainment of project success. Various aspects, such as project management practices, stakeholder engagement, and effective communication, were identified as factors that can reduce failures in E-Government projects. The deficiencies observed in E-Government initiatives were linked to inadequacies in implementing RE practices. The other issues identified were insufficient requirement elicitation, limited stakeholder involvement, and inadequate validation and verification of requirements. This study also presented a conceptual framework illustrating the difficulties in E-Government and the practices of RE. Statistical data analysis techniques were employed to examine this conceptual framework. This study suggests that managers examine and evaluate their E-Government project failure reasons and factors on a periodic basis to sustain and continuously enhance E-Government project success.

E-Governance and Development in Africa

This paper delved into the intricate relationship between e-government and development in Africa, assessing the impact of international politics, foreign aid, and global dynamics on e-governance projects. Challenges spanning financial constraints, inadequate legal frameworks, technological disparities, cyber security threats, and the need for local-context-driven strategies emerge as prominent hurdles. The paper employed a comprehensive literature review that investigated the nexus between e-governance and development in Africa; with a particular focus on the influence of international politics. It was revealed that successful e-government implementation can lead to reduced corruption, increased transparency, and revenue growth. The paper also discovered that African countries often rely on foreign aid for such projects, and global power dynamics influence technology adoption and infrastructure development, presenting implementation challenges. It was further established that African countries face challenges that include financial constraints, inadequate legal frameworks, infrastructural deficiencies, and implementation hurdles. Key recommendations include establishing robust monitoring mechanisms, prioritizing investment in e-governance, enhancing capacity building, diversifying funding sources, and addressing systemic challenges to facilitate effective e-governance implementation

E-Government implementation and service delivery in rural Malawi

E-government deployment in rural areas is crucial for improving public service delivery and governance. In Malawi, egovernment initiatives aim to improve transparency, efficiency, and accessibility of public services. This paper examines the implementation of e-government and service delivery in rural Malawi. Despite challenges such as low digital literacy, limited internet connectivity, poor ICT infrastructure, and budget constraints, e-government projects have shown potential to reduce bureaucratic inefficiencies, overcome geographical barriers, and improve responsiveness. This has a positive socio-economic impact, promoting inclusive development, empowerment of marginalized communities, and grassroots good governance practices. By addressing these obstacles and utilizing digital technologies, the Malawian government can realize the transformative potential of e-governance in rural communities.

The Proposed Implementation of Enterprise Architecture in E-Government Development and Services

The advancement of information technology has emerged as a significant driver in the paradigm shift of contemporary governance, wherein E-Government has emerged as a primary mechanism for delivering public services to the public in a more streamlined and adaptable fashion. To attain this objective, adopting Enterprise Architecture has surfaced as a foundational strategic methodology. Enterprise Architecture facilitates the planning, design, and development of integrated E-Government systems for governments, thereby ensuring the efficient and effective collaboration of diverse government entities. This study investigates the feasibility of incorporating Enterprise Architecture into the framework of E-Government advancement through an assessment of its advantages. Enterprise Architecture facilitates the integration of pre-existing government systems, the elimination of redundant resource allocations, and enhancing citizen services. Furthermore, by establishing a measurable and manageable framework for E-Government projects, Enterprise Architecture facilitates the implementation of the government's long-term objectives. Moreover, Enterprise Architecture is instrumental in safeguarding sensitive data and information, a critical function within the e-governance framework. This study incorporates successful case studies and best practices from numerous nations that have effectively integrated Enterprise Architecture into the development of electronic governments. The findings emphasize the critical function of Enterprise Architecture in expediting the process of E-Government conversion and providing advantages to various parties involved, such as the government, society, and private industry. This study offers E-Government stakeholders a practical guide for utilizing Enterprise Architecture to achieve substantial advancements in public services and more efficient government.

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

The Integrated Construction Services Information System (ICSIS) project is one of the Indonesian government's initiatives to meet public demand for better construction business services. Despite being in operation for approximately 6 (six) years, ICSIS performs poorly. Fragmented business processes, noninteroperable systems, and unaccountable data all demonstrate poor performance in this regard. With all the best efforts, ICSIS only reaches 12% of the total target users. This paper discusses a problem-structuring approach to problem analysis and comprehension, as well as the critical factors to consider through stakeholder interaction. From various perspectives, the results of this structuring phase using literature study, comparative analysis and soft systems methodology indicate that multidimensional factors must be considered in order to achieve the expected ICSIS values. This technique assists decision makers in developing a multidimensional model in ICSIS project management with the goal of fostering more dependable and long-term e-government in the construction services.

The Implementation of E-Governance Initiatives Plays a Crucial Role in Ensuring the Realization of a Digital Bangladesh

The ideas of e-governance and Digital Bangladesh are intricately interconnected. E-governance pertains to the utilization of information and communication technology (ICT) with the aim of enhancing the provision of government services to the general populace. Digital Bangladesh, on the other hand, is a vision for a technologically advanced society where ICT is used to foster a knowledge-based environment and improve the lives of all citizens. The implementation of e-governance initiatives plays a crucial role in ensuring the realization of a Digital Bangladesh. By providing citizens with convenient and efficient access to government services online, e-governance can help to reduce corruption, improve transparency, and promote accountability. It can also help to bridge the digital divide and make government services more accessible to all citizens, regardless of their location or socioeconomic status. In order to realize Digital Bangladesh, the government of Bangladesh is dedicated to e-governance. A number of e-governance initiatives have already been implemented, such as the National Portal, the Digital Center Network, and the One Stop Service (OSS) Centers. These initiatives have made it easier for citizens to access a wide range of government services online, such as paying taxes, applying for passports, and registering businesses. Nevertheless, certain obstacles must be confronted to effectively achieve the goal of Digital Bangladesh. One challenge is the lack of digital literacy among a large section of the population. Another challenge is the need to improve the reliability and affordability of internet access. Furthermore, it is essential to devise and execute e-governance initiatives that are customized to cater to the distinct requirements of various segments of the population, including those experiencing poverty, the elderly, and those with disabilities. Despite the challenges, the government of Bangladesh is making significant progress in the implementation of e-governance and the realization of Digital Bangladesh. The adoption and execution of e-governance projects are significantly benefiting both individuals and companies across the nation. The primary objective of this study is to examine the many programs and efforts implemented by the Government of Bangladesh in its pursuit of establishing Digital Bangladesh. To conduct a comprehensive and thorough study, the following goals have been identified: To get information about the initiatives. To analyze the roles of the programs.

Evaluating public service value within collaborative e-governance: a study in the Indian context

PurposeThis study aims to meticulously evaluate the public service value-generation process facilitated by collaborative e-governance services within the framework of the National e-governance Plan (NeGP).Design/methodology/approachThe study formulates a comprehensive research model through a combination of literature review, insights from domain experts and hands-on experience gained from the e-governance project. A conceptual research model was meticulously structured, validated, and interpreted by using a reflective measurement theory. The analytical tool SmartPLS3 was used to assess the proposed model rigorously.FindingsThe analysis of collected data reveals a statistically significant positive correlation between the implementation of collaborative e-governance strategies and the creation of public service value. This relationship is further reinforced by a strong alignment between the perceived aspects of collaborative e-governance, such as responsiveness, transparency and service delivery and their substantial contribution to the enhancement of public service value.Originality/valueThis study contributes to the scholarly discourse by introducing an innovative methodology for assessing public service value through analyzing empirical data from citizen-centric collaborative e-governance projects. It is noteworthy that no prior studies have examined the nuanced concept of public service value in the context of collaborative e-governance.

Public trust and collaborative e-governance performance: a study on government institutions and services

Purpose This study aims to investigate the correlation between public trust and the performance of collaborative e-governance, with a particular emphasis on trust in government institutions as the central aspect of inquiry. It assesses how public trust influences e-governance performance through the lens of good governance principles, encompassing evaluations of trust in government services and trust in the technological infrastructure used for citizen services. Design/methodology/approach The research framework is based on a thorough literature review, pilot study and practical experience. An empirical survey was conducted using a structured questionnaire to collect primary data from individuals who have used specific e-governance projects. To conduct the survey, the author used the snowball sampling method both offline and online. The author analysed the data using SmartPLS Version 3 to assess the measurement and structural model. Findings The study rigorously examines and confirms all formulated hypotheses using robust statistical analyses. Nonetheless, the results underscore the pivotal significance of the reliability and utility of e-governance services in nurturing public trust. Furthermore, the research unveils a troubling concern pertaining to the absence of tailored responses to citizen inquiries, grievances and recommendations, indicating an area of vulnerability in the effort to cultivate public trust. Research limitations/implications The research has implications for managers, citizens and researchers. It focuses on public trust in interaction-based collaboration, but researchers may extend it to other forms like content-based collaboration. Policymakers can implement the findings in present and future e-governance projects. Limitations include a moderate sample size, country context, and not assessing other factors that may influence public trust in collaborative e-governance performance. Originality/value This study contributes to the existing body of knowledge by exploring the link between good governance, public trust and collaborative e-governance performance. It focuses on projects that require physical visits to government offices, where public trust has been impacted. This study is unique because it assesses public trust in collaborative e-governance, specifically in the context of India, where there is limited prior research on this topic exists.

An Empirical Research on the Determination of Effective Factors in E-Government Acceptance and Use: Northern Cyprus Case

With the e-Government, the state-stakeholder relationship has gained a different dimension. This opened the door for public services that are participatory, affordable, transparent, efficient, quick, and flexible. The factors that affect the adoption and utilization of e-Government projects, which are implemented at significant expense, must be identified. Differences in acceptance and use of e-Government projects depend on country factors. Thus, this study aims to determine the factors affecting the acceptance and use of the Northern Cyprus E-Government Project by survey method. The study has a distinctive quality because there hasn’t been a thorough investigation in this area in Northern Cyprus. In addition, the data obtained at the end of the study will contribute to the literature on e-government applications and use in developing countries. The study was based on UTAUT and LISREL and SPSS package programs were used for data analysis. Structural equation models were used to analyze the findings in the study. The findings showed that every component had a positive impact on the participants’ intention to utilize. The major factors were found to be performance expectancy, effort expectancy, and trust in the Internet.

Empowering Karnataka: e-Governance and Transformative Public Administration

The e-governance services in Karnataka are emphasized in this study. Information and communication technologies (ICTs) are used in e-governance to improve governmental operations and services, efficiency, transparency, and accountability. Offering citizens internet services involves digitizing government activities. Karnataka scored 5.11 on the Good Governance Index in 2020–21 compared to 5.10 in 2019–20. The Department of Personnel & Administrative Reforms, a unique e-governance Division in Karnataka, was established in 2003 to hasten the adoption of IT-enabled governance procedures for increased administrative efficiency and transparency. Several national e-governance and e-governance projects are being started and carried out by the Karnataka government to enhance the delivery of public services. Digi locker, e-janma, e-Office, Direct Benefit Transfer, Kutumba, etc., are a few examples of efforts. These programs and services greatly impact how accessible and good services citizens can access. These all indicate good governance administration in the state.

New E-government Strategies in Peruvian Universities

Purpose: The purpose of the research was to analyze the management of e-government within universities over time, with a focus on its role in institutional modernization, transformation, and innovation Theoretical framework: The research employed a theoretical and documentary methodology to examine e-government initiatives as central components of institutional change within universities. Design/Methodology/Approach: The study followed a descriptive research approach, following the guidelines described in the PRISMA statement. A total of 40 documents were collected and comprehensively reviewed and analyzed using a traditional repeated word search method. R-Studio statistical software was used in conjunction with an online tool to identify the main ideas addressed in each paper. Findings: The findings indicate that the implementation of e-government projects in universities involves challenges beyond technological transition. It was concluded that for institutional change and innovation to occur at the university level, all members of the university community must adopt a culture of quality, efficiency, effectiveness, user orientation, transparency, and accountability. Research, practical & social implications: The research highlights the need for universities to address not only technological aspects, but also cultural and organizational factors when implementing e-government projects. By fostering a culture of quality and accountability, universities can facilitate institutional change and innovation, leading to better governance practices. Originality/Value: This research contributes to the understanding of e-government management in universities by employing a theoretical and documentary methodology. The study emphasizes the importance of considering e-government initiatives as central components of institutional modernization and transformation and provides insights into the challenges and implications associated with such projects.

New E-government Strategies in Peruvian Universities

Purpose: The purpose of the research was to analyze the management of e-government within universities over time, with a focus on its role in institutional modernization, transformation, and innovation
 
 Theoretical framework: The research employed a theoretical and documentary methodology to examine e-government initiatives as central components of institutional change within universities. 
 
 Design/methodology/approach: The study followed a descriptive research approach, following the guidelines described in the PRISMA statement. A total of 40 documents were collected and comprehensively reviewed and analyzed using a traditional repeated word search method. R-Studio statistical software was used in conjunction with an online tool to identify the main ideas addressed in each paper.
 
 Findings: The findings indicate that the implementation of e-government projects in universities involves challenges beyond technological transition. It was concluded that for institutional change and innovation to occur at the university level, all members of the university community must adopt a culture of quality, efficiency, effectiveness, user orientation, transparency, and accountability.
 
 Research, Practical & Social implications: The research highlights the need for universities to address not only technological aspects, but also cultural and organizational factors when implementing e-government projects. By fostering a culture of quality and accountability, universities can facilitate institutional change and innovation, leading to better governance practices.
 
 Originality/value: This research contributes to the understanding of e-government management in universities by employing a theoretical and documentary methodology. The study emphasizes the importance of considering e-government initiatives as central components of institutional modernization and transformation and provides insights into the challenges and implications associated with such projects.

Legal analysis of electronic government in the Russian Federation

This article deals with the concept of electronic government in the Russian Federation and abroad. The authors focus on the relevance of the topic due to the fact that the rapid development of information and communication technologies in the world and digitalization of the economy of most countries requires rapid implementation of e-government project. The article identifies several approaches to defining the concept of “e-government”. The authors formulated the main goal of implementing this concept in Russia, which is to create close inter action between the state and society, and highlighted the priority tasks set to achieve the previously mentioned goal. It also refers to the fact that the formation of the institution in question in Russia began in 2002. Foreign experience in the formation of e-government is also taken into account. The comparative analysis is based on the report compiled by the UN Department of Economic and Social Development, which shows the rating of countries by the level of e-government development in 2022. It is stated that according to this rating Russia has taken 42nd place, in this connection the authors draw attention to the urgent need to analyze the principles of e-government concept of some leading countries. Thus, the article identifies the characteristics of some of the countries in the top 15 states by the level of e-government development. In conclusion, the gaps that create obstacles in improving the level of e-government in Russia are indicated.