An Empirical Research on the Determination of Effective Factors in E-Government Acceptance and Use: Northern Cyprus Case

Abstract

With the e-Government, the state-stakeholder relationship has gained a different dimension. This opened the door for public services that are participatory, affordable, transparent, efficient, quick, and flexible. The factors that affect the adoption and utilization of e-Government projects, which are implemented at significant expense, must be identified. Differences in acceptance and use of e-Government projects depend on country factors. Thus, this study aims to determine the factors affecting the acceptance and use of the Northern Cyprus E-Government Project by survey method. The study has a distinctive quality because there hasn’t been a thorough investigation in this area in Northern Cyprus. In addition, the data obtained at the end of the study will contribute to the literature on e-government applications and use in developing countries. The study was based on UTAUT and LISREL and SPSS package programs were used for data analysis. Structural equation models were used to analyze the findings in the study. The findings showed that every component had a positive impact on the participants’ intention to utilize. The major factors were found to be performance expectancy, effort expectancy, and trust in the Internet.