E-government Maturity Models Research Articles

Maturity Assessment of Local E-government Websites in the Philippines

E-government is seen to have the potential to improve government services. Developing countries, for instance, are still in the process of adopting. In particular, the context in these countries posed challenges for the implementation and its potential use. In the Philippines, the national e-government initiatives continue to progress. However, there is a lack of empirical studies on the local e-governments level. Thus, in order to determine the country’s current local e-government development, this paper examined the maturity level of websites in the municipal and city governments in the country and identified the issues associated with its e-government development. Using the United Nation (UN) e-government maturity model, 150 local government websites were assessed based on the model’s online service component. Through a stratified sampling method, the population was divided into sub-groups based on income classifications of municipalities and type of cities. Interviews were also conducted to key informants from local offices to determine possible issues associated with e-government development. The results show that several of the local governments are still on a basic (emerging) stage. The highly urbanized cities, on the other hand, showed that most of their websites are already on stage two (enhanced), in which it can accommodate simple one-way communication services. Moreover, among the reasons behind the lag of e-Government progress are the lack of technological infrastructure and skills, organizational issues and lack of government regulations among others. This study can be used to develop a plan to improve e-government services as well as supporting evidence on the status of e-government websites in the Philippines.

E-Government Maturity Model to Support System Dynamics in Public Policymaking

E-Government Maturity Model to Support System Dynamics in Public Policymaking

E-Government Maturity Model to Support System Dynamics in Public Policymaking

E-Government Maturity Model to Support System Dynamics in Public Policymaking

Development paths towards open government – an empirical analysis among heritage institutions

In the face of the growing digitization of society, a series of transformations are taking place in the public sector that have been described as the second generation of e-government development. The present article traces how these transformations have been anticipated by successive generations of e-government maturity models and critically assesses existing stage models. Based on a survey among 1560 heritage institutions in 11 countries, an empirically validated maturity model for the implementation of open government is presented. The model uses innovation diffusion theory as a theoretical backdrop. While the model is at odds with the unidimensional nature of the Lee & Kwak Open Government Maturity Model (Lee & Kwak, 2012), the findings suggest that the transformative processes predicted by various e-government maturity models are well at work. They result in increasingly integrated services, participative approaches and an emerging collaborative culture, accompanied by a break-up of proprietary data silos and their replacement by a commonly shared data infrastructure, allowing data to be freely shared, inter-linked and re-used. In order to put our findings into perspective, we take stock of earlier discussions and criticisms of e-government maturity models and offer a new take on the issue of stages-of-growth models in the field of e-government. The proposed approach rests on the assumption of an evolutionary model that is empirically grounded and allows for varying development paths.

Building digital state

PurposeThe purpose of this paper is to review and illustrate historical milestones and evolutionary stages of public sector reforms in such a typical transitional society as Kazakhstan through the prism of existing e-government development strategies, implementation models and institutional regulations.Design/methodology/approachThe research is mostly based on a retrospective analysis of technology-driven public sector reforms and content analysis of various e-government strategies and platforms implemented by national and local executive authorities in Kazakhstan for the last two decades.FindingsThe results of the analysis has confirmed previously made assumptions that typical developing states tend to adopt different non-linear and multidimensional implementation strategies in advancing e-government reforms in comparison with developed countries. As it turns out, the continuity of actual stages or levels of such development not always corresponds in a consecutive manner to the formal phases of the most popular e-government maturity models proposed previously in academic literature.Research limitations/implicationsOne of the fundamental limitations of the case study is that its findings and recommendations could relate only to a limited number of countries that have similar political, socioeconomic and administrative contexts. Taking into account the fact that Kazakhstan is not only a typical developing economy but also a transitional post-communist and post-totalitarian society that has its own unique political and socioeconomic features of governance, the results of case study could not be generalized and extrapolated to all developing countries, presumably narrowing them only to a very limited number of similar states, mostly, in Eastern Europe, Caucasus and Central Asia.Practical implicationsThe main practical contribution of the article is that it provides a close review of e-government politics in Kazakhstan that could be helpful for policy makers and practitioners in evaluating, learning and improving the work of various technology-driven public sector projects in the area, especially from a regulatory point of view.Originality/valueThis inherently ethnographic narrative, which is based on the analysis of e-government legislation and implementation strategies derived from diverse administrative practices, could be interesting for those who seek to understand an ever-changing truly evolutionary nature of technology-driven public sector reforms in a typical transitional society.

E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants—a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.

Vision of future e-government via new e-government maturity model: Based on Korea's e-government practices

This paper analyze that the social paradigm shift caused by the new IT has brought the current highly-advanced information society following the industrial and information societies, and proposes a new e-government development model called as “E-Government Maturity Model based on Socio-political Development” that incorporates the level of social maturity based on e-democracy and the maturity level of civic society with statistic model. The new model classifies e-Government development into four stages: “Bureaucratic model”, “Information management model”, “Participatory model”, and “Governance model”. This paper also attempted to apply this model to e-government practices in Korea on the flow of time. E-government in Korea has mainly shown features of one distinct type at a time among four stages, as so far explained above. In this case, the former stage developed to the next level after going through the process of maturation in advancement of ICT and social maturity and political stability. This paper defined the ‘smart society’ as the highly-advanced information society from the Korean case study. Instead of literally interpreting the term ‘smart’, it should be comprehensively re-interpreted as a new academic term that reflects perspectives of social and technological changes, introducing new meanings. The definition and concept or the maturity level of the smart society shall be left for the future study suggestions. We have so far analyzed the characteristics of progressing toward the smart society based on Korea's cases of e-government development. The analysis, though started from certain cases of Korea, will be an applicable model to other countries as well, since Korea is in the leading group in terms of informatization. This paper is distinguished from the other studies because it is an analytical study on the non-technological factors of e-government development: especially focused on the political, socio-economic aspects of e-government. Despite the contribution mentioned above, this paper also has an academic limitation on the generalization of findings because of its a single case study on the Korea. So we will try to explain and analyze the other countries' cases with the research framework: E-Government Maturity Model based on Socio-political Development of this paper in the next studies. So, this model will be expected to be generally expandable and applicable to e-government cases of other countries.

Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

CiRM (Citizen Relationship Management) has an important role in the government because it puts citizen in the best interests. So far the implementation of e-government only focused on the technology assimilation process. Since existing e-government maturity assessment models only measure the ability of e-government technology, they lack in consideration towards citizen needs. Therefore an e-government maturity assessment model is developed by incorporating elements of CiRM. The model was developed through a grounded theory qualitative study approach. The object of this research is e-government application owned by the city of Surabaya. This research developed CiRM oriented e-government maturity model consisted of organization, interaction, service and citizen insight dimensions. This model then was used to assess the maturity of CiRM oriented e-government implementation of Surabaya Single Window (SSW) online service

Developing Citizen Relationship Management (CiRM) Oriented E-Government Maturity Model

CiRM (Citizen Relationship Management) has an important role in the government because it puts citizen in the best interests. So far the implementation of e-government only focused on the technology assimilation process. Since existing e-government maturity assessment models only measure the ability of e-government technology, they lack in consideration towards citizen needs. Therefore an e-government maturity assessment model is developed by incorporating elements of CiRM. The model was developed through a grounded theory qualitative study approach. The object of this research is e-government application owned by the city of Surabaya. This research developed CiRM oriented e-government maturity model consisted of organization, interaction, service and citizen insight dimensions. This model then was used to assess the maturity of CiRM oriented e-government implementation of Surabaya Single Window (SSW) online service

E-Government Maturity Model Based on Systematic Review and Meta-Ethnography Approach

Maturity model based on e-Government portal has been developed by a number of researchers both individually and institutionally, but still scattered in various journals and conference articles and can be said to have a different focus with each other, both in terms of stages and features. The aim of this research is conducting a study to integrate a number of maturity models existing today in order to build generic maturity model based on e-Government portal. The method used in this study is Systematic Review with meta-ethnography qualitative approach. Meta-ethnography, which is part of Systematic Review method, is a technique to perform data integration to obtain theories and concepts with a new level of understanding that is deeper and thorough. The result obtained is a maturity model based on e-Government portal that consists of 7 (seven) stages, namely web presence, interaction, transaction, vertical integration, horizontal integration, full integration, and open participation. These seven stages are synthesized from the 111 key concepts related to 25 studies of maturity model based e-Government portal. The maturity model resulted is more comprehensive and generic because it is an integration of models (best practices) that exists today.

A Theoretical Perspective of an e-Diplomacy Maturity Framework

Diplomacy forms the basis of interaction for countries throughout the globe, while propelling cordial international relations in a wide array of socio-cultural and political. This research outlines an innovative conceptual structure for examining the maturity and feasibility of e-diplomacy. The proposed e-diplomacy maturity framework is a derivative of literary analysis on e-government maturity model, ICT growth of stage theories, coupled with theoretical information and practical features of diplomacy. The e-diplomacy maturity model constitutes variables like the degree of complexity and level of interactivity. Integration of the two variables results in varying phases of the framework. Challenges implicated in the e-diplomacy maturity framework include: sensitivity hence discretionary nature of diplomatic elements, setbacks in organizational structure, and communication impediments on the part of diplomats, as well as, politico-economic concerns and socio-cultural tendencies of various parties.

A Synthesised Stage Model for Collaborative Public Service Platforms

Collaboration between government, the private sector and citizens is deemed critical to further improve the quality and effectiveness of public services. However, the stage models describing and guiding the development of e-government do not or only rarely cover external collaboration for improving public services. The authors argue that this gap can be filled by including insights from literature on the evolution of platforms, which can serve as a medium for collaboration between public and private parties. This paper aims to synthesise e-government maturity models and platform development models to act as a guide to move from government-centred public service improvement to collaborative innovations by government, businesses and citizens. The result is a platform development model with five stages. To see how the model holds in practice, three cases are investigated. The authors find that their model shows promise but also requires further evaluation and refinement.

Measuring e-Government Maturity: A meta-synthesis approach

Abstract Many governments in the world have created e-government initiatives including developed and developing countries. In order to better understand e-government evolution, different maturity models have been developed by many authors. In this paper the most cited e-government maturity models are analyzed using the meta-synthesis approach. As a result, five stages of e-government maturity are identified. The comparative results show the supported stages by each e-government initiative as important elements in the decision making process. This paper is attempting to show that although there are many models for measuring e-government maturity, they all converge on one common model. The contribution of this paper is in simplifying work for researchers when choosing the right maturity model.

E-Government Portals Maturity Models: A Best Practices’ Coverage Perspective

E-government is a field where oriented practice is considered crucial for its prosperity. Therefore, best practices are considered among the success factors of e-government portals. To this end, e-government maturity models can be used to provide guidance and guidelines to identify those best practices. After an extensive literature review, we have collected both; the e-government portals’ best practices and organized them according to their purposes in an e-Government Portals’ Best Practice Model (eGPBPM), and the set of 25 maturity models best practices in two separated previous published studies. The eGPBPM is composed of four best practice categories including: back-end, Web design, Web content and external. Moreover, each maturity model has several stages of maturity and each stage include a set of best practices used to rank the maturity of e-government portals. The goal of this paper is to identify the extent to which e-government maturity models are covering the best practices of the eGPBPM. To achieve this goal, a mapping between the maturity models’ best practices for each maturity stage and the best practices of the eGPBPM has been performed. Our findings show that although this set of maturity models are used in practice, they include only some of the e-government portals’ best practices and none of them have a full coverage of those best practices.

Towards Categorizing E-Government Services: The Case of Egypt

E-government became as a standard for improving public sector services in most of the countries worldwide. Nevertheless, e-governments are on different levels of maturity with respect to integration between organizational processes and technological capabilities. This development has, in some countries and in the research community, been discussed through the development of different e-government maturity models describing the evolution of services through various perspectives. The purpose of this paper is to provide a novel e-government maturity model that is citizen-centric and easy to implement. Through the methodology employed by the model more accurate descriptions are given to the offered e-services. Moreover, it can help e-government programs of developing countries in spotting services that need to be improved to realize public needs.

Medical universities educational and research online services: benchmarking universities' website towards e-government.

Background:Websites as one of the initial steps towards an e-government adoption do facilitate delivery of online and customer-oriented services. In this study we intended to investigate the role of the websites of medical universities in providing educational and research services following the E-government maturity model in the Iranian universities.Methods:This descriptive and cross- sectional study was conducted through content analysis and benchmarking the websites in 2012. The research population included the entire medical university website (37). Delivery of educational and research services through these university websites including information, interaction, transaction, and Integration were investigated using a checklist. The data were then analyzed by means of descriptive statistics and using SPSS software.Results:Level of educational and research services by websites of the medical universities type I and II was evaluated medium as 1.99 and 1.89, respectively. All the universities gained a mean score of 1 out of 3 in terms of integration of educational and research services.Conclusions:Results of the study indicated that Iranian universities have passed information and interaction stages, but they have not made much progress in transaction and integration stages. Failure to adapt to e-government in Iranian medical universities in which limiting factors such as users’ e-literacy, access to the internet and ICT infrastructure are not so crucial as in other organizations, suggest that e-government realization goes beyond technical challenges.

Secure e-Government Services

E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards – the paper thoroughly investigates and analyzes eleven e-government maturity models (eGMMs) for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services (technical and non-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.

The forgotten promise of e-government maturity: Assessing responsiveness in the digital public sector

Abstract Assessing e-government responsiveness is one of the major gaps in the currently dominant e-government maturity models. While we have a relatively large pool of models focusing on technological and organizational integration from a supply side perspective, measures of responsiveness of e-government systems from a user perspective are still lacking. Replicating a study from New Zealand and Australia, this study explores the response time and quality of e-mail response in Danish local and central governments (N = 175). Despite that Denmark is high ranking in international benchmark studies, we find that one third of central government agencies did not respond at all, and close to 80% of the ministries provided none or incomplete answers. Local government responds faster and provides answers that are more complete and accurate than those provided by central government. Implications for e-government are discussed.

Conception, development and implementation of an e-Government maturity model in public agencies

Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.

Using Information Technology for Strategic Growth from Single-Mission Transportation Company to Multi-Faceted Global Logistics Corporation

Businesses involved in logistics and supply chain management rely on information technology to deliver services "on time" with highest productivity. One such business began in 1971 as a single-service trucking company known as O-J Transport. It later expanded its capabilities and diversified its mission to become The O-J Group, a multiservice transportation and logistics enterprise. Strategically seizing opportunities, the CEO in 1998 expanded the company to become a global supplier to the automotive divisions whose mission is to optimize the customer’s supply chain infrastructures and processes by designing and implementing complex supply chain solutions and leveraging information technology to reduce costs and improve service. This study assesses the diffusion of information technology within the compnay by exploring the evolution of its technological infrastructure using Windley’s (2002) e-government maturity model to evaluate JGI’s adoption of goverment-to-business initiatives.