Abstract
E-government became as a standard for improving public sector services in most of the countries worldwide. Nevertheless, e-governments are on different levels of maturity with respect to integration between organizational processes and technological capabilities. This development has, in some countries and in the research community, been discussed through the development of different e-government maturity models describing the evolution of services through various perspectives. The purpose of this paper is to provide a novel e-government maturity model that is citizen-centric and easy to implement. Through the methodology employed by the model more accurate descriptions are given to the offered e-services. Moreover, it can help e-government programs of developing countries in spotting services that need to be improved to realize public needs.
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