E-government Implementation Research Articles

Pengaruh Penerapan E-Government dan Kompetensi terhadap Kinerja Pegawai dengan Motivasi Sebagai Variabel Intervening pada Biro Organisasi Setda Provinsi Jambi

The purpose of this study is to examine how the Jambi Province Regional Secretariat Organization Bureau's implementation of e-government and competency affects worker performance, with motivation serving as an intervening variable. In this study, quantitative approaches and descriptive verification were the methodologies employed. The impact of competency and the use of e-government on worker performance at the Jambi Province Regional Secretariat Organization Bureau is the study's research topic, and motivation serves as an intervening variable. It is evident from the technique that there are 62 samples total. The PLS analysis method is applied in this study. The Jambi Province Regional Secretariat Organization Bureau's workforce competency, work motivation, and performance, as well as the e-government description, indicate that the organization's overall E-Government score is 3050 in the good category. Next, the competency variable is described as follows: with a score of 2,537, it indicates that personnel in the Jambi Province Regional Secretariat Organization Bureau have a high level of expertise. Moreover, the work motivation variable description indicates that the work motivation score falls into the High group with a value of 3588. In the meantime, the employee performance variables description indicates that the score falls into the high category at 2024. Work motivation has a positive and significant effect, competency has a significant and positive effect on work motivation, e-government has a significant effect on employee performance, competency has a negative and insignificant effect on employee performance, and work motivation has a significant and positive effect, according to the results of the Smart PLS 3.0 analysis tools. At the Jambi Province Regional Secretariat Organization Bureau, competency has a significant and positive impact on employee performance through work motivation, and e-government has a positive and significant impact on employee performance through work motivation.

One issue, two interpretations: unpacking the role of issue definition in e-government implementation

ABSTRACT Current research suggests that the way in which governments interpret e-government has the potential to affect e-government implementation but lacks systematic exploration. To address this gap, this study examines the role of issue definition in affecting e-government implementation. Taking Chinese provincial-level digital public service (DPS) as a case, this study finds that Chinese provincial governments prioritize economic potential over democratic potential when defining e-government. An economic-oriented issue definition of e-government can facilitate subsequent DPS implementation, eliciting a larger number of policy documents and better performance. However, defining e-government more as a democratic issue may not exert a sufficient influence.

Governance And Digital Transformation: Analisis Ruang Kerja Virtual Melalui Perspektif E-Government Pada Pemerintahan Provinsi Bali

Digital transformation in the government sector is a form of public service innovation. Since the COVID-19 pandemic, various digital-based innovations have emerged as solutions to the problems that occur. This effort was made to provide services to the community during the pandemic. One of them is the presence of a virtual office as a work space platform that supports efficiency in providing public services. Virtual offices are a manifestation of an electronic-based government system (SPBE), administering government by utilizing technology, information, and communication. This system exists to realize effective, efficient, transparent, and accountable government governance. This article focuses on reviewing virtual offices as a digital-based public service from an e-government perspective. The study uses a qualitative descriptive approach with data collection techniques through literature studies, such as books, journal articles, websites, and other documents related to the research topic. The results of this research show that virtual offices are a form of government governance through digital transformation. A review from an e-government perspective shows that this system has demonstrated key elements in achieving successful e-government implementation. Among them are support, capacity, and value. Apart from that, the concept of dynamic governance shows that the virtual office is a form of transformational government governance that is able to answer the challenges of technological and information development. This supports dynamic government towards good governance.

E-Government Icore: Meningkatkan Pelayanan Publik Berbasis Aplikasi Di Kabupaten Pangkep

The purpose of this study is to ascertain how the Department of Population and Civil Registration in the Pangkep district has improved public services through the use of e-government core. Qualitative research using a descriptive research design is the method employed. Techniques for gathering data include documentation, interviews, and observation. The study's findings include 1) Components of Support, Since the icore application's formal introduction, the government is stated to have offered excellent support for the development of e-government implementation, and this support has only increased. 2) Components of capability, The Pangkep Regency Population and Civil Registration Office's capacity to implement e-government core and improve public services has been deemed ideal in terms of financial, infrastructural, and human resources. This is derived from the APBD and has to do with the accessibility of financial or budgetary resources. 3) Valuable Components (advantages) Because of the many conveniences provided, the community has experienced the value or benefits of the icore application.

Enhancing E-Government Implementation Through Website Management

This study explores the effectiveness of village website management in facilitating e-government implementation within Kebarepan Village, Plumbon District, Cirebon Regency. It assesses four key indicators of program effectiveness: program success, target success, satisfaction with the program, and levels of input and output. Employing a qualitative or naturalistic approach, data were collected through literature review and field study, incorporating observations, interviews, and documentation. Analysis indicates that village website management significantly enhances e-government implementation effectiveness, encompassing program success, target success, satisfaction with the program, and levels of input and output. However, certain obstacles hinder the complete realization of effectiveness. This study enhances comprehension of e-government implementation at the village level and provides insights into addressing existing barriers. The implications of these findings can inform policymakers and practitioners in optimizing e-government effectiveness within village settings.

Implementation of Electronic Government through the Application of Efficiency of Land and Building Tax Online Services at the Regional Revenue Agency Office

Background: The use of information technology through E-Government has become an interesting topic, one of which is realized with the UN E-Counter Application which was developed due to complaints from the public about the long distance from the location of the UN service application which can only be done at MPP and PPP.
 Purpose: The purpose of this study is to describe, analyze and explain the application of E-Government through the UN E-Counter application at the office of the Regional Revenue Agency of Banyuwangi Regency.
 Method: The research method used is descriptive research with a qualitative approach. This approach was chosen because it aims to know and describe the application of electronic government through the application of the efficiency of the Land and Building Tax online service at the Office of the Regional Revenue Agency of Banyuwangi Regency. The UN E-Counter application is in accordance with the principles of implementing E-Government.
 Results: The results show that the principle of implementing E-Government in the UN E-Counter Application has been applied quite well, but it still needs improvement in the development of the application so that it can be used directly by the community without going through the intermediary of Village or Village devices
 Conclusion: The conclusion of this study shows that the application of E-Government through the UN E-Counter Application is in accordance with the principles of implementing E-Government according to Indrajit which consists of 6 components, namely the Benefits of E-Government, Success Factors for the implementation of E-Government, E-Government Challenges, Types of E-Government Services, Types of E-Government Relations, and Principles of E-Government Implementation

Implementation of E-Government in South Jakarta: A Case Study of Digital Services Through The Digital Application of Polri's Traffic Corps

This research examines the implementation of e-government through the Digital Application of the Indonesian National Police Traffic Corps (Korlantas POLRI) in South Jakarta in an effort to improve the quality of public services, particularly in the processing of driving license (Surat Izin Mengemudi or SIM) renewals. This application aims to facilitate the public in renewing SIM cards online without having to visit the SATPAS office. The implementation of this application has provided positive impacts in terms of service efficiency and effectiveness, ease of access, and increased public satisfaction. However, there are challenges such as digital divide and concerns about the security of personal data. Factors influencing the success of implementation include effective communication, smooth and efficient implementation activities, and the disposition or attitude of policy implementers. There are inputs and criticisms from the public regarding the payment system, the length of the renewal process at some SATPAS offices, lack of clear information, and requests to move or cancel applications. Improvement efforts are needed in terms of the payment and online registration systems, increasing the capacity of SATPAS offices, information transparency, and flexibility for users in choosing SATPAS offices. The implementation of this application provides benefits in improving the quality of public services, but there are still challenges that need to be overcome to optimize success and increase public satisfaction.

EVALUASI PENGUNAAN (USABILITY) WEBSITE E-PEMERINTAHAN DI KANTOR KELURAHAN DEMANG LEBAR DAUN KOTA PALEMBANG

E-government implementation is an effort to develop electronic-based governance to improve the quality of public services more effectively and efficiently. The city of Palembang is one of the cities in Indonesia that is trying to develop E-government in carrying out administrative affairs in its government. However, in the continuation of the use of E-government in the city of Palembang, many face problems and various problems so that it has not been able to run optimally as expected. to the people of Palembang. The purpose of this research is to find out how to evaluate the use of e-government websites at the Demang Lebaran urban village office. The theory used in this study uses a model developed by Stuflebeam known as the CIPP Evaluation Model. CIPP stands for this theory indicator, namely Context, Input, Process, Product. The results of this study indicate that the use of e-government websites among the people of the village of Demang Lebar Daun has not been going well until now. This is because there is still little public interest in using the website, this is because people think it is easier to do offline services to the office. Another obstacle reason is that there are still many people who are not digitally literate and are not accustomed to using cellphone devices, especially among the elderly. . So that this is a big task for the village of Demang Lebar Daun to continue to try to maximize the function of this e-government website.

MODEL KEPEMIMPINAN KONTIGENSI FIEDLER DALAM PENERAPAN E-GOVERNMENT

The utilisation of information and communication technology in government processes to improve the efficiency, effectiveness, transparency and accountability of governance. The application of E-government is important to help the government provide public services. The demand for transparency and accountability has finally become E-government as a key requirement so that the quality of good governance is not just a theory on paper. So that government agencies from the central to the regional level are obliged to implement the use of information systems and technology on a massive scale. The implementation of E-government in the regions is also in line with the demands of central government regulations that are concerned with the development of digital-based services. This research focuses on the role or model of government leadership. This research uses descriptive qualitative research methods. The results of the study found that the first Fiedler Contingency Model Leader Member Relationship is the most needed leadership model in the Public Service mechanism with data 60% strongly agree and 40% agree regarding this model which prioritises democracy as a pillar of service. The leadership model is carried out through democratic values. Second, the Degree Of Task Structure leadership model found that 80% strongly agree and 20% disagree. This means that the leadership model based on command lines is still relevant in the government bureaucracy. So that all duties and responsibilities are carried out based on TUPOKSI. So that there are no mistakes in providing policies or implementing policies. Third, namely Leader Position Power, the results showed that 40% strongly disagreed, 40% agreed and 20% strongly agreed. This means that this leadership model is less favoured by government officials because this model tends to be authoritarian and prioritise the selfishness of a leader.

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

Public Value and Level of e-Government in Sri Lanka: Problems and Prospects

An analysis of E-governance in Pakistan from the lens of the Chinese governance model

In this era of digitalization, the role of information and communication technology (ICT) has significantly increased. The integration of ICT into the government system has improved efficiency and working processes. Some countries such as China have successfully integrated ICT into their governance system. However, many other countries especially the developing world are yet to effectively utilize the role of ICT in their governance structure and these countries are struggling to produce a better governance system. It is, therefore, imperative for the developing world to learn from successful nations and devise their governance systems so that ICT can be fully utilized and produce good governance. However, such comparative analyses are not done as such to bring strengths and weaknesses in the integration of ICT into the governance system especially in developing countries' governance systems. This study contributes by conducting a comparative study on the China-Pakistan e-government progress. China has widely implemented e-government, which has helped the country to ensure good governance. Pakistan, on the other hand, is also moving towards digitalization and making efforts to implement e-government. This research examines the United Nations' E-Government Development Index (EGDI) reports and rankings. The findings of our research show that China has significantly improved its ranking, whereas Pakistan's ranking has indicated a gradual decline except for the year 2008. This happened because of a lack of investment in infrastructure, scarcity of financial resources, weak institutional capabilities, and limited access to advanced technologies. Moreover, there is a big gap between public policy and public implementation in Pakistani scenarios. However, it has been dug out in this study that employing the Chinese model and seeking cooperation with China can improve e-governance ranking and overall governance in Pakistan. The study advances the understanding of e-governance and its challenges in Pakistan and the findings of the study will assist researchers, policymakers, and officials in the implementation and development of e-projects in Pakistan.

Evaluation of E-Government Implementation in Managing Public Service Complaints Using E-GovQual and Importance Performance Analysis (Case Study: CRM - Cepat Respon Masyarakat – of the Jakarta Provincial Government)

The improvement of public service quality is an effort to enhance the quality and innovation of public services within each government agency periodically, according to the needs and expectations of the society. One of the efforts to enhance the quality of service by public service providers, in order to improve the well-being of the community, is to use public complaints as a basis for making improvements in public services. According to data from the Central Bureau of Statistics in 2022, the population of DKI Jakarta is 10,679,000. The Provincial Government of DKI Jakarta has an integrated complaint system called "Cepat Respon Masyarakat" (CRM), which serves as a platform for the public to report issues within the DKI Jakarta area. The assessment of the "Cepat Respon Masyarakat" system is necessary to ensure that the services provided through the system can be utilized by the public and to obtain feedback regarding aspects that need improvement by the DKI Jakarta Provincial Government, which serves as the service provider. The purpose of this research is to determine the quality of the "Cepat Respon Masyarakat" complaint system using the e-GovQual method and identify attributes that require priority for service quality improvement using Importance Performance Analysis. In this study, 6 dimensions and 21 e-GovQual attributes are used to assess service quality with a sample of 118 respondents. The analysis results indicate a level of conformity of 98.39% (<100%) for the 6 dimensions, meaning that the public service provided through the "Cepat Respon Masyarakat" system still falls short of user expectations. The average gap (GAP) between expectations and performance is -0.03 or < 0, suggesting that, based on public perceptions, the quality of complaint service performance through the CRM system is still not up to par with expectations. The attributes that require improvement are those located in Quadrant A (1 attribute) and Quadrant C (7 attributes). Recommendations are provided based on literature/theory for attributes that need improvement to enhance the quality of complaint services in DKI Jakarta.

An Empirical Study of the Uptake of Electronic Government Services by the Limpopo Department of Home Affairs

Technology adoption models play an important role in understanding the different factors affecting the adoption and use of new technology. The development of well-informed e-Government strategies is the first stepping stone in the right direction for the successful implementation and successful use of e-Government. This paper investigated from the officials; perspective factors that affect the uptake of e-government services provided by the Limpopo departments of Home Affairs. Using a qualitative research approach whereby three different Department of Home Affairs’ service Centres namely Polokwane, Waterberg, and Sekhukhune in Limpopo province were used as case studies, the study conducted semi-structured interviews with nine (9) officials comprised of management, ICT department, and street-level officials to identify and understand better the factors affecting uptake of e-government in the DHA. The study found that lake of skills and access to e-government programmes were at the top of the list of challenges faced at the Centres. Therefore, the study recommended amendments to the ICT policy of the department so that it accommodates different languages spoken in societies particularly the eleven official languages currently spoken in South Africa. This article further recommends several solutions that can enhance the uptake of e-government in the DHA.

E-Government as a Development Strategy: The Case of Estonia

ABSTRACT This paper examines the role of e-government (EG) in fostering economic transition and development, focusing on the Estonian case. Positioned as a development strategy, EG utilizes information and communication technologies in the public sector to enhance competitiveness and well-being. Drawing from Weberian bureaucracy, it highlights two crucial institutions: secure property rights and governance rules emphasizing transparency, trust, and security (TTS). These institutions offer a comprehensive perspective on the positive impacts of EG. The paper suggests strategies for optimizing these effects, concluding with recommendations for EG implementation and proposing avenues for further research in developing country contexts.

IMPLEMENTASI E-GOVERNMENT DALAM PELAYANAN PINDAH KELUAR KOTA/KABUPATEN ATAU PROVINSI DI KELURAHAN BONGKARAN SURABAYA

Surabaya is the provincial capital and one of the largest cities in Indonesia. Because of its high migration flow, immigrants and migrants in Surabaya require population administration services. In compliance with Presidential Regulation Number 6 of 2001, the Surabaya City Population and Civil Registration Service, which organized population administration (adminduk), implemented e-government by offering a variety of conveniences, including administrative service innovations like e-Klampid, which later became Klampid New Generation (KNG). The purpose of this study is to investigate how e-government is being implemented in provinces, cities, and districts with innovative programs like Bongkaran Village, and Surabaya City's Klampid New Generation (KNG) program. Researchers employ qualitative approaches in their work; these methods are qualitative and descriptive in nature. The PAN Ministerial Decree No. 63 of 2003, which addresses the Principles of Public Services, is the theoretical foundation for this study. The result of the research found that Bongkaran Subdistrict's e-government implementation, which utilizes the KNG program for inter-city/regency or provincial transfer services, is performing well in terms of service procedure, cost, time, officer competency, facilities, and infrastructure indicators.

Patterns of Behavior of State Civil Apparatus in The Implementation of E-Government (Case Study in The Regional Secretariat of Bantul District, Indonesia)

The main subject of this research is the behavior patterns of civil servants in dealing with changes in e-government. This study aims to determine the behavior patterns of Civil Servants at the Regional Secretariat of Bantul Regency. The theory used is the bureaucratic theory by Miftha Thoha, formulated in five aspects, namely Capability, Needs, Trust, Experience, and Expectations, and implementation theory by Edward III, which is developed in four aspects: communication, resources, dispositions, and bureaucratic structure. This study uses a qualitative method. The informants were leaders at the Regional Secretariat of Bantul Regency who were taken using a purposive sampling technique. Data collection techniques consisted of observation, interviews, and documentation, while data analysis techniques involved data reduction, data presentation, and conclusion drawing (verification). The results showed that the civil servants' behavior patterns in implementing e-government at the Regional Secretariat of Bantul Regency have not been carried out optimally, as seen from the design of behavior and e-government. Aspects of trust have not gone well either. Trust has not been earned because it is hindered by employees' ability at 50 years and over. Regarding e-government, aspects of resources and bureaucratic structure still have obstacles. There are also several deficiencies. Parts of the bureaucratic system have obstacles to differences in employee benefits between heads of subdivisions and current functional positions. Therefore, leaders need to make a work plan to meet these needs. Ways that need to be taken to deal with this problem include encouraging employees aged 50 years and over and providing them with technology training, adding employees through broad selection, and understanding employees who have experienced reduced employee benefits.

Organizational Workforce Transformation: E-Government as a Bridge with Digital Capabilities and Monitoring Medias

The concept of good government (good government governance) is one of the elements that must be intertwined with thE-Government and the private sector. The aim of this research is to determine the influence of E-Government and Employee Commitment on improving employee performance through Digital Competence at the Greater Surabaya General Election Supervisory Agency. This study uses a quantitative approach. The data collection technique used in this research is Google Form. Data analysis was carried out through direct and indirect influence tests. This test was carried out using the SmartPLS statistical program and looked at the total direct effect and indirect effect calculations. The results of this research are that employee commitment has a positive and significant direct influence on employee performance, employee commitment has a positive and significant direct influence on digital competence, digital competency has a positive and significant direct influence on employee performance, E-Government has an influence positive and significant direct influence on employee performance, while the indirect influence is that employee commitment has a positive and significant direct influence on employee performance through digital competency as mediation, and digital competency functions as partial mediation, and for E-Government it has a positive direct influence and significant to employee performance through digital competence as mediation, where competence functions as partial mediation. This means that the better the implementation of E-Government and Employee Commitment, the greater the increase in Digital Competence so that it can improve employee performance at the Greater Surabaya General Election Supervisory Agency.

TRANSFORMASI DIGITAL : MENINGKATKAN KUALITAS PELAYANAN PUBLIK MELALUI PENERAPAN E – GOVERNMENT DI KANTOR KECAMATAN JABUNG KABUPATEN MALANG

A sub-district is an administrative regional unit in Indonesia which is under the auspices of a district or city. An sub-district head heads the sub-district and divides it into several sub-districts or villages. The implementation of regional autonomyn policies has encouraged changes in the general structure of regional government, including structural, functional and cultural changes. One of the most influential changes relates to the position, authority, duties and responsibilities of a sub-district head. Along with technological advances and referring to Presidential Instruction no. 3 of 2003, E-Government was implemented to ensure the integration of electronic document and information management and processing systems. The focus is on developing a transparent public service system. Jabung District consists of 15 villages and has a population of 78,031 people with a male population of 39,873 while a female population of 38,158 people. This research aims to find out how E-Government is implemented and public service innovations in the Jabung District Office. This research uses descriptive qualitative methods. Data collection was carried out using observation, interviews and documentation techniques. The results of this research indicate that the implementation of E-Government and public service innovation in the Jabung District Office has been running well and in accordance with applicable Standard Operating Procedures (SOP). In implementing E-Government at the Jabung District Office, there are also several things that often make people confused in managing administrative needs, such as the absence of information regarding changes to forms or policies related to direct electronic based government administration or clear information via print or electronic media. so it can be said that it is still not optimal.

Menuju Aparatur Sipil Negara ASN Bertaraf Intenasional

The purpose of writing this paper is to discuss efforts towards achieving international standard State Civil Service (ASN) status. The quality and capabilities of ASN are very important to achieve national development goals, because ASN is an important component in carrying out government functions and providing public services. In the era of globalization and global competition, increasing ASN competency is a demand that cannot be ignored. This research explores the challenges and opportunities faced in creating international standard ASN. One of the things that will be discussed is the importance of training and education to improve ASN capabilities; use of ICT to improve public administration performance; and the importance of ethics and integrity in ASN work. In addition, this paper will present several case studies from countries that have succeeded in achieving high achievements in developing international standard ASN. By comparing the various strategies and approaches that have been implemented, this paper will present recommendations and guidelines for other countries wishing to improve the quality and credibility of their ASN. This research uses qualitative descriptive analysis with literature analysis and case studies. Relevant data is collected from reliable sources, including scientific journals, government reports, and current academic publications. The research results show that achieving international ASN status requires synergy between various parties, including government, academics and the private sector. Changes are needed in the ASN education and training system, with an emphasis on developing competencies that are relevant to global demands. Apart from that, ASN's competitiveness in facing the digital era will be strengthened by the intelligent and sustainable application of information and communication technology. However, the process towards international standard ASN must also be accompanied by the application of high ethics and integrity at all levels of government organizations. An attitude of integrity and professionalism will shape public trust in ASN and strengthen its position as an important pillar in the implementation of transparent and accountable government, such as in the implementation of e-government. This paper increases understanding of the strategies and actions that can be taken to achieve international standard ASN. It is hoped that improving the quality of ASN will increase government effectiveness and increase public satisfaction with good public services.

Analisis Efektivitas E-Health Menggunakan Metode E-Govqual dan IPA Di Puskesmas Gading Kota Surabaya

E-Health, a public service that leverages Information Technology to enhance the health sector's knowledge base, faces developmental challenges. At Gading Health Center in Surabaya City, dissatisfied assessments of the health center's rating stem from discontent with both services and the e-Health system. Issues include disparities in service time compared to the targeted e-Health Service System queue, as well as variations between online registration times and the actual services provided at the health center. Moreover, human resource factors such as knowledge, experience, and technological skills among Gading Community Health Center staff significantly influence the successful implementation of the e-Health system. This study employs e-GovQual and IPA methods to evaluate the effectiveness of e-Government Implementation, focusing on dimensions like efficiency, trust, reliability, and citizen support. The research findings, analyzing the effectiveness of e-Health at Puskesmas Gading using e-GovQual and IPA methods, lead to the conclusion that the implementation of e-Health at Puskesmas Gading in Surabaya City positively impacts the quality of health services