E-government Implementation Research Articles

The Klampid New Generation Application as a Support for the Quality of E-Government Based Public Services in the City of Surabaya

The government as a state apparatus has an important role in supporting the quality of public services. Providing services to the community is one of the functions of development with the aim of improving the welfare of the community. Community satisfaction with service quality is a benchmark for government performance in carrying out its basic functions and obligations. E-government is used in public services with the aim of providing maximum service to the community in the form of information delivery. The Surabaya City Government's efforts to improve the quality of E-government-based public services in the field of population administration are by implementing the Klampid New Generation application. This paper aims to look at the results of implementing the E-government-based Klampid New Generation application in supporting the quality of public services in the city of Surabaya. The research method in this paper uses the literature study method. To measure the application of the Klampid New Generation application in supporting the quality of public services in the city of Surabaya, using the SERVQUAL indicator as a measuring tool to what extent the implementation of E-government can fulfill service facilities in helping the community. The conclusion from this analysis is that the Klampid New Generation (KNG) program has been able to support the quality of public services in the field of population administration in the city of Surabaya.

Legal and organizational foundations for delivering e-government

The aim of the research was to analyze the legal and organizational foundations of e-government. The introduction of e-government in Ukraine is regulated by a large number of normative legal acts in the field of information society development. The analysis of information sources-legal norms by using general scientific and special scientific methods led to the conclusion that the provisions of administrative legislation also belong to the information legislation. It was concluded that the legal framework for the implementation of e-government should not only be harmonized with generally recognized international standards, but also, developed and adopted in the context of the Sustainable Development Goals until 2030. Based on the assessment and comparison of the main trends in the development of digital economy, simplification, decentralization, deregulation, institutional capacity development and communication support are attributed to the main achievements and digital capabilities of Ukraine in the direction of e-government. Definitely, the need to improve e-governance mechanisms in the sphere of telecommunication networks at the state level is emphasized.

Klampid New Generation (KNG) Services as an Form of Optimization of Public Services in Perak Timur Village

The purpose of this study is to describe the implementation of e-Government in Perak Timur Village in improving the form of optimizing public services. In this study the authors looked at the implementation of the Klampid New Generation (KNG) with the e-Government public service approach. This study used a descriptive qualitative research method. Data collection uses observation, in-depth interviews, and documentation studies. The results of this study indicate that the implementation of e-Government in Perak Timur Kelurahan has been realized and is optimal both in terms of the Service Operational Standards implemented by the City of Surabaya. This is demonstrated by innovations that bring more benefits to people who want to apply for population administration and civil registration, this innovation is very helpful because the process is more efficient, effective and also easy to access

FACTORS AFFECTING IMPLEMENTATION E-GOVERNMENT IN THE GOVERNMENT OF WEST SUMATRA PROVINCE (Study on West Sumatra Provincial Government Employees)

This study aims to determine the factors that influence the implementation of E-Government in the Government of West Sumatra Province. The number of samples taken as many as 100 respondents. Based on the results of the validity test, it can be seen that all statements used to measure the E-Government variable are declared valid, because each statement has a corrected item total correlation coefficient above 0.65. While the reliability test with internal consistency test has a composite reliability value that meets the criteria. Based on the test results, all variable indicator statements have met the criteria of validity and reliability. The results of hypothesis testing using SPSS for windows version 23.0 with t-test analysis or t-test indicate that the quality of Human Resources and Communication has a positive and significant effect on the implementation of E-Government in the government of West Sumatra Province. Meanwhile, Infrastructure and Leadership have no significant effect on the implementation of E-Government in the West Sumatra Provincial government.

Pengaruh E-Planning, E-Budgeting, dan E-Procurement Terhadap Sistem Akuntabilitas Kinerja Pemerintah Daerah

E-Government improves service excellent through making government data and services more available to most people and growing pace, convenience, and more efficient information. Implementation of e-Government, one of which is E-Planning, E-Budgeting, and E-Procurement. This study uses an empirical study on Electronic-Based Government System Data and SAKIP Scores in Regencies and Cities in Central Java in 2018-2020. The purpose of this observed was to determine the effect of E-Planning, E-Budgeting, and E-Procurement on the Government Performance Accountability System (SAKIP) in districts and cities in Central Java. The sampling approach used is saturated sample, in order to obtain 35 data. The research method used is quantitative. The data analysis technique used multiple linear regression analysis. The results showed that E-Planning, E-Budgeting had no effect on the government's performance accountability system (SAKIP) while E-Procurement had a positive effect on the government's performance accountability system (SAKIP).

Implementation E-Government in supporting of online-based Service Quality and Accessibility

In the development of Revolution 4.0, the application of information technology is a must for state administrators (government). And also, the use of information technology in governance (e-government) is also one way to realize bureaucratic reform in improving the quality of public services to make them more effective, efficient, and transparent and accountable. The research method used is qualitative with a descriptive verification approach and in-depth interviews with various informants relevant to the study. The results of the research show that the government needs to adapt quickly to support people's needs in a more effective and efficient way. Namely by implementing an E-government system or government that utilizes technology for a transparent, effective, efficient and accountable service to the public. This digital gap can be seen from one of the factors, namely whether or not internet access is evenly distributed and the extent of local people's knowledge regarding digital use. Between these gaps, sometimes we feel irritated when a digital-based service is arguably of good quality in a government agency, but the gap comes from the humans themselves who have not been able to properly utilize their digital infrastructure. Therefore, the government needs more attention to monitor the ability of human resources or ASN to be more consistent with e-government based services. If the HR capabilities are still not able to utilize the e-government system properly, then the funds spent will be in vain. Apart from digital infrastructure funding, there are things that are more urgent than that, namely repairing damaged roads in the regions which of course provide direct satisfaction to the community rather than pouring digital infrastructure funds into the readiness of human resources itself which is low or cannot yet implement e governance over e government.

Investigation of Relationship Between Selected Criteria of e-Governance Services with Satisfaction of e-Governance Service Users

The implementation of e-Governance for various government schemes and projects is considered a positive movement for effective and transparent governance around the globe. India as an emerging economy is developing a strong governance network. According to figures from the Statista website, there are approximately 3,870 services of the government of India being included on the e-governance platform as on date 25 January 2022 and this is ever-increasing. The present study was done to evaluate the relationship between various selected criteria of e-governance services, namely benefits, integrity, accessibility, extensibility, problems faced and perceived usefulness with satisfaction of e-governance service users. The study was conducted among 100 users of e-governance applications/websites collected from Google Forms, by selected users of Vadodara city of State of Gujarat. The research study yielded major findings that hover around the dimension of integrity and perceived usefulness of e-governance schemes. It can be inferred that the e-governance schemes display the highest preferences of beneficiaries for integrity and perceived usefulness dimensions.

The Implementation of ‘Alpukat Betawi’ as a Public Service Innovation

<p>The Jakarta Smart City Plan is an effort by the DKI Jakarta Provincial Government to use information technology in government sectors. One of the strategies developed by DKI Jakarta Provincial authorities, especially at the Department of Population and Civil Registration is the Alpukat Betawi (Direct Access to Fast and Accurate Population Documentation Service) app. This application provides various access to population licensing services and civil registration for residents of Jakarta. The purpose of this study is to analyze the implementation of e-government in the provision of public services within the framework of population administration services. Descriptive qualitative methods were used in this study. The data comes from a literature study, the results of observations and interviews. The results show that the use of the Alpukat Betawi app is not yet optimal. It has been found that limitations and barriers lead to people not knowing and understanding how to access online administrative services, lack of socialization of online application based systems, synchronization of population databases remains weak, and lack of human resources and IT system facilities due to budget constraints. This research will provide recommendations to improve the public service system to increase accountability, professionality, effectiveness and transparency of public services. In this case, DKI Jakarta Provincial of The Department of Population and Civil Registration should take action to plan, develop, and innovate in improving population online services and increasing civic engagement.</p>

Innovation and Bureaucracy

The Society 5.0 is a concept that defines that technology and humans will coexist to improve the quality of human life sustainably. Therefore, the development of information and communications technology (ICT) has had a drastic impact on society and industry. Digital transformation generates new values and is a pillar of industrial policy in many countries around the world. state this is something innovative applied in the city of Surabaya as something smart city concept. Smart City Surabaya realized by providing fast and efficient public services which are realized through the implementation of e-government. The implementation of e-government carried out by the City of Surabaya as a form of local government innovation in the form of Surabaya Single Window (SSW). Surabaya city to implement this SSW service in every Kelurahan. The analysis method used is descriptive qualitative by using secondary data. The analysis result shows that the use of technological innovation in the service process improves the effectiveness, efficiency, and openness of the service process, especially in the permission only needs 14-30 days.

Development Strategy of Creative Economy-Based Village: A Case Study of Kandri Tourism Village in Semarang Regency

The Implementation of e-government in Village Governments can be the main intervention in driving villages towards progress. This type of research is Descriptive Research. The approaches used are qualitative and conceptual approaches. The data source used is secondary data. Data analysis is carried out descriptively and qualitatively. Conclusions are drawn using deductive methods, which means drawing conclusions from general to specific, especially related to the research topic, namely the Development Strategy of Creative Economy-Based Tourism Villages. This research yields findings that the implementation of social media and digitalization in Kandri tourism village has been very effective. Visitors can easily obtain information about the tourism village and directly fill out online reservation forms, complete with available tour packages. Emphasizing the concept of "from the community, for the community," the management of tourism digitalization in Kandri tourism village starts with the planning process, creating social media accounts and a website for promotional purposes. The presence of ideas from the community to introduce something new in their village is considered a success for the community. The community's skills in managing existing natural resources can be considered proficient. The community empowerment process carried out in Kandri Tourism Village is in line with the potential held by the community, taking into account the social, cultural, and economic aspects of the community. Throughout this process, the community has become the actors and determinants of the development and growth of Kandri Tourism Village. Through consultative forums conducted by the village government with the community, opportunities are given for the community to propose development programs and collectively make decisions to build Kandri Tourism Village.

Implementasi E-Government dalam Pelayanan Publik (Studi Kasus Penyelenggaraan Pelayanan KTP Elektronik di Kecamatan Pulomerak)

The purpose of writing is to analyze the Implementation of E-Government in Public Services with a case study of the Implementation of Electronic ID Card Services in Pulomerak District. The indicators used are accountable, participatory, orderly, and precise. This study uses a qualitative method with data sources, namely secondary data with data collection techniques library research. The data analysis used in this research is descriptive analysis. The results of the study indicate that the application of the Electronic ID card in Pulomerak District cannot be said to be effective so that the output produced is not optimal and in accordance with the objectives of population administration. Despite the many obstacles and problems that occurred during the implementation of the Electronic ID card program, there has been positive progress in the administrative system. The local government needs to improve the quality of human resources, especially technical employees and increase the provision of infrastructure for printing electronic ID cards. It can be concluded that so far the implementation of electronic ID card services in Pulomerak District has not run optimally, but it has been able to bring changes in the form of reducing double data in Pulomerak District.

AUDIT LAYANAN SISTEM INFORMASI KEPEGAWAIAN MENGGUNAKAN FRAMEWORK COBIT 5

SIMPEG – SIMAK DIHAT is Information System of Government Staff that developed by the Denpasar City Personnel and Human Resources Development Agency (BKPSDM) in supporting the implementation of e-government and Denpasar Smart City for the realization of good public services based on "Sewakadharma" as an innovation product. The COVID-19 pandemic has created several changes. Starting from budget efficiency, the Work From Home (WFH) transition, online training and education, have had a huge impact on the development of SIMPEG - SIMAK DIHATI which is a milestone in Denpasar City BKPSDM staffing services. COBIT 5 was chosen because it was considered to be able to describe what should be done in the future development of SIMPEG – SIMAK DIHATI. In addition, COBIT 5 also calculates the capability level value which represents the level of alignment of information technology goals and organizational business goals.

Compatibility of local government's websites with the government of Nepal’s websites standards

E-government generally refers to utilizing IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. It is the utilization of IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. E-government generally refers to the utilization of IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. Most of the government organizations in Nepal have their own websites and their website has been used as a tool for making information easy to find, for ease of obtaining services, designed with mobile in mind, notify citizens about their recent activities and notices, gather feedback, inter- and intra-organizational information exchange and many more. Since Local Government have started to use their websites as an information center, effective website design and functionality is very important for providing services to the citizens. Developing countries like Nepal are lagging behind in e-government adoption compared to developed countries. During the last 10-15 years, governments from all over the world have tried to take advantage of IT and the Internet to improve governmental administration and communication with their people. Also, Nepal has tried its best to achieve this. As IT offers the opportunity for the government to better deliver information and services and to interact with citizens, businesses, and other government stakeholders in an effective manner. The discrepancy in e-government implementation between regions in Nepal is huge due to a number of reasons, including management, infrastructure, and human factors that vary across this heterogeneous country.

Reformasi Administrasi Pelayanan Berbasis Online pada Dinas Penduduk dan Pencatatan Sipil Kota Padang

Public service can be said as a mirror of the relationship between the government and its citizens. Public services are also a medium for channeling the government's attention to the demands and needs of its people, especially at the present time where we are entering the era of society 5.0 which is defined as a period of intense human competition because various sectors of life coexist with the use of communication technology. The implementation of E-government has also been widely implemented in several government agencies in Indonesia, including the Population and Civil Registration Office of the City of Padang, West Sumatra, with the use of an online-based service system to improve service quality and quality. This is in accordance with the statement by the Head of the Padang City Disdukcapil Edi Hasymi who said that "this online service follows up on an appeal from the Ministry of Home Affairs for Disdukcapil in each district/city to implement online adminduk services to make it easier for people to carry out adminduk services"

Implementation of E-Government Policy from Governor Muhammad Zainul Madji (TGB) Era to Governor Zulkieflimansyah Era in West Nusa Tenggara Province

This article tries to explain the implementation of e-Government policies from Governor Muhammad Zainul Madji (TGB) era to Governor Zulkieflimansyah (Bang Zul). Four dimensions are measured to determine whether the implementation of e-government in the era of Muhammad Zainal Madji is well implemented, namely, the Policy, Institutional, Planning, and Application dimensions. In contrast, the Zulkieflimansyah era is measured by the Policy Domain, Governance Domain, and Service Domain. It uses a comparative descriptive method with a qualitative approach and using literature analysis. The results of the study show that the e-government policy of the NTB Province from the Muhammad Zainul Madji Era to the Zulkieflimansyah Era shows the results of "Very Poor, "less," and "Good" with a National 5 rating in 2020 in the implementation of electronic-based government.

Analisis Information Quality Terhadap User Satisfaction Dengan Pengaruh Service Quality Untuk Ketahanan Kualitas Website Pemerintah Kabupaten Malang

The implementation of e-government in the government of Kabupaten Malang can be supported by utilizing internet media in every government activity. This study aims to measure and test the variables and indicators that affect the quality of the website www.malangkab.go.id, which the government of Kabupaten Malang owns. The research model adopts the research model of DeLone and Mclean. This study uses a questionnaire that was compiled to determine the cause and effect of the factors between Service Quality, Information Quality, and Website Quality on User Satisfaction. Respondents used in this study were 81 respondents who have qualifications as local device website operators in Kabupaten Malang. Validity tests and reliability tests were conducted to obtain valid and reliable data. The results showed that the quality of the website has a significant effect on user satisfaction. The quality of information has a significant influence on user satisfaction, service quality has a significant influence on user satisfaction, and user satisfaction has a significant influence on the performance of the government of Kabupaten Malang. Keywords: Delone and Mclean model, the government of Kabupaten Malang website, User Satisfaction, government performance.

E-records management readiness for implementation of e-government in local authorities of Singida Municipal Council

This paper reports the findings of a study that explored the state of e-records management in supporting e-government in Tanzania Local Government Authorities with specific reference to the Singida Municipal Council (SMC). This qualitative study employed a case study design to collect data using interviews, observations, group discussions and documentary review. Qualitative data were subjected to thematic analysis. Thirty-two respondents were purposively selected to participate in the study. The study findings indicated that the state of e-records management readiness was not effective to enhance e-governance. This was because the SMC did not have an e-records management system, inadequate professional record personnel, information and communication technologies (ICT) policies, guidelines and procedures. E-readiness was affected by the low number of technical staff, inadequate resources and budget dedicated to the e-records management unit and lack of storage space and facilities to execute e-records management. Finally, the study established a framework for effective adoption of e-records management as a platform for implementing e-government in local authorities. The study recommends for the SMC to improve e-records management practices by bridging the knowledge gap among record staff, ICT staff and secretaries. In addition, the SMC should hire qualified staff, trained staff in house on e-records management, develop and implement ICT policies and prioritise records management by adequately budgeting for ICT infrastructures to kick-start the transformation process.

Implementation of E-Government Through Dukcapil Via Online (Plavon) Service in Village

One form of e-government implementation carried out by the Office of Population and Civil Registration of Sidorjo Regency is by issuing the latest breakthrough in managing Population administration in the form of online services (PLAVON). The purpose of this study is to describe and implement e-government through online services (PLAVON) for dukcapil and to find out and describe the obstacles in implementing e-government through services via online (PLAVON) dukcapil. The type in this research is descriptive research through a qualitative approach.The implementation of e-government on legal infrastructure indicators uses guidelines through regulations from the Sidoarjo Regency Government. Second, institutional infrastructure, namely coordination with related parties at the Population and Civil Registration Office of Sidoarjo Regency. Third, human infrastructure, namely Pulungan Village government employees, they understand very well the use of online services (Plavon). Fourth, technological infrastructure, namely the existing facilities in Pulungan Village itself, is also good, there are facilities and infrastructure. While the obstacles in implementing e-government are the lack of socialization from the Pulungan Village Government, the internet network is less stable, and not all people can access the Plavon application, especially for the elderly or elderly.

Implementation of E-Government Through Dukcapil Via Online (Plavon) Service in Village

One form of e-government implementation carried out by the Office of Population and Civil Registration of Sidorjo Regency is by issuing the latest breakthrough in managing Population administration in the form of online services (PLAVON). The purpose of this study is to describe and implement e-government through online services (PLAVON) for dukcapil and to find out and describe the obstacles in implementing e-government through services via online (PLAVON) dukcapil. The type in this research is descriptive research through a qualitative approach.The implementation of e-government on legal infrastructure indicators uses guidelines through regulations from the Sidoarjo Regency Government. Second, institutional infrastructure, namely coordination with related parties at the Population and Civil Registration Office of Sidoarjo Regency. Third, human infrastructure, namely Pulungan Village government employees, they understand very well the use of online services (Plavon). Fourth, technological infrastructure, namely the existing facilities in Pulungan Village itself, is also good, there are facilities and infrastructure. While the obstacles in implementing e-government are the lack of socialization from the Pulungan Village Government, the internet network is less stable, and not all people can access the Plavon application, especially for the elderly or elderly.

Critical factors of e-government in the last 20 years: a study through content analysis and keyword co-occurrence

About 20 years have passed since the implementation of e-government as a tool that offers services and helps citizens, until today. Thus, the objective of this study is to raise the most frequent critical factors to understand the focus of study of researchers over the years on the subject, helping to identify trends. Therefore, a content analysis study was carried out on a sample of articles and a bibliometric analysis of the co-occurrence of the keywords from 2001 to 2022. As a result, the most relevant critical factors are the Digital Divide, the Implementation of Services that depend on infrastructure, studies on E-services, followed by Safety and Quality requirements, and finally, research on the Adoption/acceptance and trust of this user concerning the electronic system.