E-government Adoption Research Articles

Enhancement of state-owned enterprises’ financial reporting through e-governance

State-owned enterprises in Zimbabwe often take long to report their financial statements due to unfunded policy mandates, weak governance, and a lack of capacity of governments to oversee the enterprises/parastatals. Information systems can help improve the operation of state enterprises and expedite financial reporting by interfacing e-governance and corporate governance. This paper aims to present a systematic empirical literature review to examine the role of corporate governance in the timeliness of financial reporting and opportunities of e-Corporate Governance in State-owned enterprises. Specifically, the proposed study’s motivation aroused from vast literature focusing on the role of corporate governance in the timeliness of financial reporting and opportunities of e-Corporate Governance in State-owned enterprises. The study reviewed some of the articles for literature that deliver robust suggestions on the timeliness of financial reporting and opportunities of e-Corporate Governance in State-owned enterprises. Findings suggest that effective corporate governance can improve the performance and accountability of state enterprises. E-corporate governance can help state enterprises report their financial statements promptly. Adoption of e-governance can improve corporate governance in state enterprises by providing best practices and independent oversight mechanisms.

Understanding the E-government Adoption Behaviour in Developing Country: A Case of Bangladesh

Understanding the E-government Adoption Behaviour in Developing Country: A Case of Bangladesh

Optimalization the Blue Economy Policy of the Tourism Sector using E-Government in the Coastal Area of Ambon Island

This study was conducted with the objective of investigating and evaluating the optimization of the blue economy policy within the tourism sector by leveraging e-government tools in the coastal region of Ambon Island. Qualitative research employing the case study methodology was employed for this study. The results of this study have unveiled that the current level of e-government adoption in the coastal region of Ambon Island falls short of the desired standards. This is primarily attributed to two pivotal factors. Firstly, the Local Government of Ambon City, as represented by the Ambon City Tourism Agency, lacks a dedicated website, application, or dashboard for several crucial purposes. These factors encompass sharing information and knowledge with other government entities, enhancing the dissemination of information and knowledge, fostering greater citizen engagement, bolstering collaboration with the business sector, and attracting potential tourists to Ambon City. Secondly, both the Maluku Provincial Government and the Central Government have not provided adequate support or backing for these initiatives. Therefore, this research proposed that: The Ambon City Government should create an e-government platform, which can take the form of a website, platform, or tourism dashboard. This platform should be dedicated to updating and disseminating information and knowledge currently hosted on https://kemenparekraf.go.id/. Additionally, efforts should be made to simplify various elements that serve similar functions or contain similar content. The integration of visa and application issuance features from the website https://visa-online.imigration.go.id/ should be implemented to enhance the existing website https://www.indonesia.travel/id/. In addition, improvements should be made to the English language functionality of the website https://dispar.malukuprov.go.id/. Also, the Maluku Provincial Government should intensify its promotional efforts for the Beta Maluku Application.

Adoption of e-government services at different maturity levels: a qualitative study in India

PurposeThe purpose of this study is to determine the factors that enable citizens to adopt e-government services at different maturity levels: information, two-way communication, transaction and political participation.Design/methodology/approachThe study uses a grounded approach by conducting semi-structured interviews.FindingsThe study reveals that the factors influencing the adoption of e-government services vary at different levels. It identifies 27 influencing factors. In total, 13 of these factors influence adoption at the information level; 13 at the two-way communication level; 25 at the transactional level; and 16 at the political participation level. Auxiliary facilities, connectedness, corruption avoidance, transparency and fairness, customer support and forced adoption, not commonly discussed as influencing factors for e-government adoption in the extant literature, have been revealed in this study.Research limitations/implicationsThis study uses qualitative research and rather than generalization, the focus is explicitly on obtaining an in-depth understanding. Although the sampling used is sufficient for the purpose of this study and allows reasonable conclusions to be drawn; however, it cannot be considered representative of a vast country like India. Academicians and information systems researchers can use these findings for further research.Practical implicationsThis study advances the understanding of e-government adoption. The findings have potential implications for public administrators and policymakers in successfully designing, developing and implementing e-government services at different maturity levels.Originality/valueExisting e-government adoption theories are of limited scope and do not capture and specify the complete essence of citizens’ adoption characteristics at different levels of e-government services. Hence, a theoretical gap exists, which this study aims to fill.

Compatibility of local government's websites with the government of Nepal’s websites standards

E-government generally refers to utilizing IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. It is the utilization of IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. E-government generally refers to the utilization of IT, ICTs, and other web-based communication technologies to improve and develop the efficiency and effectiveness of service delivery in the public sector. Most of the government organizations in Nepal have their own websites and their website has been used as a tool for making information easy to find, for ease of obtaining services, designed with mobile in mind, notify citizens about their recent activities and notices, gather feedback, inter- and intra-organizational information exchange and many more. Since Local Government have started to use their websites as an information center, effective website design and functionality is very important for providing services to the citizens. Developing countries like Nepal are lagging behind in e-government adoption compared to developed countries. During the last 10-15 years, governments from all over the world have tried to take advantage of IT and the Internet to improve governmental administration and communication with their people. Also, Nepal has tried its best to achieve this. As IT offers the opportunity for the government to better deliver information and services and to interact with citizens, businesses, and other government stakeholders in an effective manner. The discrepancy in e-government implementation between regions in Nepal is huge due to a number of reasons, including management, infrastructure, and human factors that vary across this heterogeneous country.

Evaluating Public Sector Employees’ Adoption of E-Governance and Its Impact on Organizational Performance in Angola

Angola’s public sector employees’ adoption of e-governance and its impact on organizational performance was the primary objective of this study. The research employed the UTAUT model to conduct an in-depth study and analyze organizational performance, e-governance, and behavioral intention in detail, formulating four hypotheses. To test the hypotheses, a quantitative research method was used to collect data using online surveys sent by SurveyMonkey. A total of 273 individuals participated in the survey, and each survey took around 45 min to complete. Statistical analysis was performed on the acquired data using the SPSS and AMOS programs. The results of the analysis supported three hypotheses and disproved one. The statistical research that resulted in insignificant results revealed that effort expectancy had no direct effect on the behavioral intention of adopting e-governance or the influence on organizational performance. On the other hand, the accepted hypotheses demonstrated that performance expectation, social influence, and facilitating conditions had direct positive effects on organizational performance and a mediating effect on the behavioral intention to adopt e-governance in the public sector of the Angolan state.

Probing Determinants Affecting Intention to Adopt Cloud Technology in E-Government Systems

Adopting e-government services presents numerous challenges for governmental sectors in developing countries. These problems can fail some projects involving e-government. Therefore, a solution is required to address these problems. This paper presents a conceptual model and measurement to identify crucial factors that impact cloud computing technology in e-government to address the issues with e-government. According to the recent studies on technology adoption models, a theoretical model is proposed in this study. Extracting items from the literature and adapting them, creates the measurement scales for the proposed model’s structures. Through the use of face validity, pre-testing, and a pilot study, the authors confirm the scales’ content validity and reliability. The data used for this study were collected by the authors from 40 information technology IT professionals for the pilot study in the top 10 government departments in Libya who are responsible for many IT decisions in e-government. In this study, the authors first examine the reliability of the scale using Cronbach’s alpha and perform exploratory factor analysis to assess the scales’ validity. The data were analyzed using partial least squares structural equation modelling (PLS-SEM). The findings demonstrate that the scale measurements satisfy the standard requirements for the validity and reliability According to previous studies on cloud computing adoption from the IS perspectives, this paper theoretically provides a combination model for investigating the cloud-based implementation services to provide a more comprehensive model and the objective is to develop an empirical instrument for analyzing countries’ e-government adoption of cloud computing.

The Moderating Impact of Perceived Leadership Commitment on the Adoption of E-Government Services

Leadership is crucial to the development and diffusion of e-government. But there is limited research that empirically validates this claim. This study thus examines the moderating effect of leadership commitment on the impact of infrastructure availability, financial capacity, literacy, and government policy and regulation toward the adoption of e-government. Data was obtained through a convenient sampling of Ghanaian citizens. The theory of the technology acceptance model (TAM) was applied, and the structural equation model technique was used to undertake the data analysis. The results showed that while leadership commitment significantly moderated the impact of infrastructure availability, finance capacity, and government policy and regulations on the perceived usefulness of e-government, its moderating effect on education/literacy on the perceived usefulness of e-government was not significant. Infrastructure, finance capacity, literacy, and government policy and regulations were significant predictors of e-government usefulness. Managerial and practical implications are discussed.

Determinants of E-government Adoption: A Systematic Literature Review

The adoption of E-government has significant benefits for both citizens and governments. The objectives of this study were to (1) find out the common areas investigated in the empirical research landscape on E-government adoption from 2015 to 2020, as well as (2) the areas that need more focus for research. The systematic literature review methodology was used in this study. Fifty-five empirical articles published during the 2015-2020 period in journals were extracted from the Scopus database. The review’s article selection and findings are published following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. According to the findings, the perceived usefulness, perceived easiness, trust, and perceived risk of Technology Acceptance Models (TAM) and performance expectancy, effort expectancy, social influence, and facilitating conditions of the Unified Theory of Acceptance and Use of Technology (UTAUT) model have all been extensively studied. They are the determinants for E-government adoption. Additionally, citizen awareness, cost of services, citizen satisfaction, digital inequality, and individual motivators are determinants of E-government adoption. The research implications and future research agendas are also provided.

Drivers of e-government use during the COVID-19 pandemic: the case of Vietnam

PurposeThe COVID-19 pandemic has disrupted various systems that drove people to adapt to certain technologies, such as electronic government services, for daily survival and to meet social distancing requirements. Therefore, this study aims to determine the antecedents of e-government use based on prospect theory and modified unified theory of acceptance use of technology (UTAUT) during a pandemic.Design/methodology/approachConvenience sampling of 368 respondents from Vietnam was conducted, and questionnaires were distributed personally or by email. The data were analyzed following a two-stage structural equation modeling (SEM) using SPSS v23 and AMOS v23. The validity and reliability of the instrument were tested and ensured.FindingsResults show that perceived severity drives government support and social influence while perceived security drives government support, social influence and trust. Social influence enhances government support and trust, which both drives e-government use. Mediation analysis shows that government support mediates perceived the influence of perceived severity on e-government use.Practical implicationsThe integration of prospect theory and UTAUT brings into light what will drive the adoption of e-government in the context of Vietnam. Supporting mechanisms, such as security measures, trust-building, government support and social influence, will drive citizens to adapt to technologies provided by the government but would also rely on the perceived risks and benefits.Originality/valueThis study integrates prospect theory and a modified version of UTAUT to explain the drivers of e-government use. The results reveal that under uncertainties, government support is critical in driving the use of e-government for people to manage the daily lives for survival.

Understanding the drivers of the public value of e-government: Validation of a public value e-government adoption model.

This study examined the factors driving the public value of e-government from the viewpoint of the Chinese people. The usage of ICT through e-government systems must generate the adequate corresponding public value that can motivate the acceptance of e-government services. The sample 517 data generated from Chinese citizens were analyzed using AMOS 23 software by undertaking the structural equation model system of analysis. The results show that constructs such as information quality, service parameters, user orientation, efficiency, openness, and responsiveness were significantly related to the public value of e-government. Additionally, the research validated that the public value of e-government has a direct influence on the behavioral intention to adopt e-government services. The managerial and practical implications of these research findings on the public value of e-government and the acceptance of e-government services are dissected meticulously.

Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective

PurposeThis study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE.Design/methodology/approachUsing random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study.FindingsThe authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage.Practical implicationsThis study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G.Originality/valueThe scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

Factors Affecting Egyptians Adoption of E-government Using Extension of the UTAUT Model after COVID-19 Pandemic

Factors Affecting Egyptians Adoption of E-government Using Extension of the UTAUT Model after COVID-19 Pandemic

Inhibitors to E-governance Adoption and Implementation and the Impact on the Performance of University of Abuja, Nigeria: An Empirical Investigation

The drive for this study stems from the growing concern for the inability of the University of Abuja to adopt and implement e-governance effectively. Consequently, the paper investigates the inhibitors to the adoption and effective implementation of e-governance in the University of Abuja and how to mitigate them. Primary and secondary data were collected for the study. The primary data were obtained from copies of the questionnaire distributed, while the secondary data constitute relevant literature which were extensively reviewed. Hypotheses were tested using Z-test and multiple regression. The findings reveal that poor funding, inadequate awareness of e-governance activities and its importance, resistance to change and lack of training and retraining of personnel are the factors affecting the effective implementation of e-governance in the University of Abuja. It was also discovered that these barriers have affected the performance of the university, with funding being the most significant barrier affecting performance followed by low awareness of e-governance activities. In view of the above findings, the study recommends that adequate attention should be given to the funding of ICT within the University, an awareness campaign on the importance of e-governance be carried out in the University, and only qualified ICT personnel be recruited into the ICT department and that the University should periodically audit how funds allocated for e-governance development are utilized. Keywords: Inhibitors, E-governance, Adoption, Implementation, Performance, Nigeria

Towards Identifying Factors Influencing Mobile Government Adoption: An Exploratory Literature Review

Mobile government enhances public sector activities by using mobile technologies, such as handheld devices, smartphones, and laptops that promise anytime, anywhere services. Mobile government solutions are successful if many users adopt them. For this reason, the determinant factors of adoption are extremely important. Despite many studies conducted by various researchers in the field of mobile government adoption, most have focused on technology or e-government adoption models as their basis. To fill this gap, the paper collects possible driving factors, grouped into key factors, for mobile government adoption. The systematic literature review, which included 54 journal articles, led to the identification of 12 key factors affecting mobile government adoption, comprising 87 components. Some of these replicate previously identified factors in technology and e-government adoption models, yet the literature presented us with new specifics in mobile and government, such as the benefits that mobility brings and the influence of trust on adoption.

Predictors for E-Government Adoption of SANAD App Services Integrating UTAUT, TPB, TAM, Trust, and Perceived Risk.

Using mobile applications in e-government for the purpose of health protection is a new idea during COVID-19 epidemic. Hence, the goal of this study is to examine the various factors that influence the use of SANAD App As a health protection tool. The factors were adopted from well-established models like UTAUT, TAM, and extended PBT. Using survey data from 442 SANAD App from Jordan, the model was empirically validated using AMOS 20 confirmatory factor analysis, structural equation modeling (SEM) and machine learning (ML) methods were performed to assess the study hypotheses. The ML methods used are ANN, SMO, the bagging reduced error pruning tree (RepTree), and random forest. The results suggested several key findings: the respondents’ performance expectancy, effort expectancy, social influence, facilitating conditions, perceived risk, trust, and perceived service quality of this digital technology were significant antecedents for their attitude to using it. The strength of these relationships is affected by the moderating variables, including age, gender, educational level, and internet experience on behavioral intention. Yet, perceived risk did not have a significant effect on attitude towards SANAD App The study adds to literature by empirically testing and theorizing the effects of SANAD App on public health protection.

E-Governance in Nigeria: Challenges and Prospects

The basic duty or function of government all over the globe is to akin to the yearnings, aspirations and needs of its citizens. Bureaucratic institutions are used as veritable tools in the administration to establish and implement public policies and programs aimed at serving the demands of the people. It’s on this note the study examines the challenges of e-governance in Nigeria. Due to large dependence on secondary sources of data acquired from papers published in respected academic journals, official publications, Conference papers, internet sources and relevant books, the study adopted the use of content analysis techniques. The study discovered, among other issues, that low knowledge of ICT, insufficient legal framework, and inadequate infrastructure are among the challenges that obstruct the efficient adoption of e-governance in Nigeria. The research, on the other hand, the study found out that e-governance has a lot of potential for the country, including giving information on job openings, e-police system, a medium for information transmission, and economic development, among other features. From the issues discovered the study recommended that government should provide ICT infrastructure, ICT legislation should be enacted in the nation, and the government should demonstrate commitment to making e-governance a success in the country, among other issues. The study concluded by noting that e-governance is critical to the country’s realization of accountable, responsive, and transparent government in Nigeria.

The Public Value of e-Government at The Village Level

The villages as a local government directly serve the public should always provide good public services. On this basis, this article analyzes how the implementation of e-Government by village governments can contribute positively to village`s governance and public service seen from a public values perspective. The research method used in this research is the descriptive research method with a qualitative approach. Sources of data come from secondary sources from books, journal articles and other relevant documents. The results of the analysis revealed that there are at least 3 (three) public values from the adoption of e-Government at the village level, namely: First, the commitment of the village government to provide technology-based public services would create good public services. Second, the implementation of e-Government ensures the public's right to participate in government administration in which the adoption of technology and information provides rights for open and collaborative governance. Third, the implementation of e-Government encourages the acceleration of a digital society which would contribute positively to village development and create public welfare.

Why the Utilization of E-Government Services is Poor? – A study with the Citizens in Colombo Municipal Council Area in Sri Lanka

One of the most important elements of an e-Government system is the interaction between users and e-Government systems, specifically the adoption and utilization by those users, who are the main target of such systems. However, even after taken numerous efforts to develop an e-service system in Sri Lanka, its utilization and adoption are still at a very poor level. It indicates as the rate of online submission of applications is 1.16% and for license/ permits it is 0.18%. Thus, this research aims to investigate, analyze and understand the key factors that influence users’ adoption and utilization of two e-Government services: e-Vehicle revenue license and e-Police clearance certificate in Sri Lanka with a holistic approach. The conceptual framework was developed by studying the Technology Acceptance Model (TAM) and Web Trust models and theories related to technology acceptance and usage, in conjunction with a review of e-Government adoption and utilization literature. The study population was the Colombo Municipal Council area with 561,314 individuals. A random sample of 203 chief occupants was selected and the response rate was 96.5%. Respondents’ demographic details, educational qualifications, internet experience, e-Government usage and as well as preferences when obtaining e-Government services were included. The results showed significant (5% level) moderate positive relationships among utilization and “usefulness”, “ease of use”, “trust in the internet” and “trust in the Government”. Moreover, “usefulness” (β=0.445) and “trust of the government” (β=0.379) were found to be the significant (5% level) influential factors in adoption and utilization with model adequacy at 36.5%. Similar to the literature, the findings ensure that when the usefulness and the trust are at a higher level, the adoption and utilization also be at a higher level. The- challenges for citizen-centered e-Government applications were identified as a lack of users’ trust in the internet service providers, level of security standards, quality of e-Government systems, reluctance to share, exchange, and store their personal information specially the financial information in the online platform. However, the positive factor is the citizens perceive and experience e-Government systems as simple to use and useful. Further, they intend to accept and use it. Based on the interviews held with the uses, implementing simple and useful e-services and e-transactions, enhancing the reliability of the services, improving the accessibility options of the implemented e-services and e-transactions, and increasing the awareness of implemented e-services and their benefits were highlighted as their suggestions to develop the existing e-Government systems and services in Sri Lanka. The most important fact emphasized here is the implementation of a one-stop e-Government portal for all the services. Actions taken to enhance the digital literacy of the citizens from their school level will be benefited to successful adoption and utilization of e-services in Sri Lanka.

E-Governance Response in Tackling Covid-19 in Nigeria

The outlook of governance in today’s world is such that any lag in the efficiency, timeliness and responsiveness of public service delivery can result in monumental loss, especially the loss of lives. This was the case with the emergence of corona virus disease (COVID-19) which took world governments, including Nigeria, unawares and necessitated a rapid global effort towards containing the spread of the virus. The notion of ensuring speedy and timely public service delivery was a primary reason for the adoption of e-governance in Nigeria through the digitisation of government processes. Nevertheless, COVID-19 brought human activities to a grinding halt for the most part of the year 2020 as Nigeria, like other nations of the world, implemented a complete shutdown of public and private organisations and placed restrictions on gatherings. With immeasurable deaths and devastations followed by the era of the “new normal” where people were required to reduce possible human contacts, it was certain that e-governance would play a pivotal role in moving forward into the post-COVID-19 era. Adopting the expository research design, the study examines how e-governance could be effective, timely and responsive in addressing and managing the crisis of the COVID-19 pandemic in Nigeria. Analyzing the data from published sources, the study arrived at the realization that e-governance in Nigeria have not been efficient, timely and responsive in handling the pandemic. Some factors that were identified as hindrances to e-governance in tackling the COVID-19 pandemic in Nigeria include lack of public trust in government handling of private data, endemic corruption, high cost of internet services, poor data management system, and so on. Based on the result, the study concludes that e-governance implementation in Nigeria is far from efficient, timely and responsive in addressing pandemics such as COVID-19 and urgent steps must be taken to address the afore-mentioned problems especially as the pandemic continues to linger. It was, therefore, suggested that policymakers be deliberate in establishing a committee that would draft an action plan on COVID-19, set up an e-governance technology development hub, establish a unified national data management system, and develop the political will to combat the virus headlong and record successes in containing the spread of the pandemic.