E-government Projects Research Articles

Evaluating the Economic Impact of the E-Government Project, Analytical Study on the E-Government Initiative in Syria

This study aimed to introduce the importance of implementing the e-government project in general and in Syria in particular, in addition to clarifying the economic impact on the implementation of this strategic project, and thus clarifying the necessity of the financing and directing this project. Accordingly, the study used the most important recent periodic government reports issued by the government regarding the implementation of this project. This paper relied on an analytical approach whereby the economic impact of e-government was analyzed in general, and then the same effect was studied on the Syrian side, and the study took into account the analysis of the return on the basis of value. The study showed that e-government initiatives improve labor productivity in the public sector, provide meaningful services, save costs, and achieve growth in GDP. Where the study confirmed that the application of e-government has a positive impact on the Syrian economy by studying the return, whether on the government as an implementing agency or on the citizen as a beneficiary. Syria is currently going through a transitional phase and economic progress and is striving for success. This requires re-engineering the infrastructure and managing all official bodies that deal with beneficiaries through the application of e-government in most of its institutions, and based on the results of this study, future analytical studies must be conducted. About statistical analysis to know the impact of implementing the e-government project inside the institutions on the beneficiary citizens and on the performance of employees. Accordingly, this study provides a methodology for analyzing the financial and economic benefits of projects within the e-government strategy, it can be said: This paper helps shed light on the goals of e-government and spread public awareness as a result of implementing this project and show its economic impact. Also, this study may serve the researchers as input for future research.

The Effect of Internal Factors within the Government Entities on the Implementation of E-gov Projects by External IT Service Providers: An Empirical Study on GCC Area

The building of e-government has become a priority issue as well as a challenge for many local, state, and federal government agencies worldwide. Information and Communication Technology (ICT) is now widely employed to help the governments transformation toward smart governments. Many critical success factors (CSF) are there to determine the chance a transformation project can go-live. It has been noticed that the implementation journey for IT solutions in the public sector has lots of barriers and challenges which lead to low success rate of projects. This study examines the effect of the Ease of Delivery of the implementation journey on the Success of Delivery. The result shows that the Ease of Delivery is positively related to the Success of Delivery. The result of this study has the potential to increase the success rate of IT projects in government sector by shedding the light on the most important factors affecting the delivery journey for egovernment projects.

Developing a Cybersecurity Framework for e-Government Project in the Kingdom of Saudi Arabia

The evolution of information systems has escalated significantly within the last decade as research unveils new concepts. The general orientation to provide solutions to complex problems continues to inspire innovation and new advancements. Cybersecurity is emerging as a critical factor for consideration within the resultant paradigm as information systems become significantly integrated. This paper provides an in-depth analysis of cybersecurity within the context of information systems. The paper examines some of the most consequential aspects of cybersecurity from the perspective of an e-government project in Saudi Arabia. A holistic system is proposed within the research framework to incorporate various scientific guidelines. The general orientation of this research is predicated on the aspiration to design and implement a complex and robust framework within which an e-government system can thrive within the Saudi Arabian context. A consideration of the physical environment within which the project will operate is also made, focusing on security. An evaluation of the cybersecurity environment in Saudi Arabia is reflective of significant advancements that have occurred in information system domains within the past few years.

E-FIR System with Chatbot

In this project we are implementing the E-FIR (First Information Report) system with chatbot integration for the public use. Because number of cases are increasing day by day and looking at the current situation of COVID-19 we have decided to implement the ONLINE portal. It is also, designed to bridge the gap between the police and the common people. Generally, many crimes are seen by the citizens but most of the crime are not registered due to the tedious and hectic process. In this project we are implementing the easiest way so that people can register their compliant easily, for that we have introduced the chatbot for registering the complaint or we can also choose the option given in the chatbot to register the complaint. We can also, monitor the registered complaint that we have done. For this we are using the Cloud Computing which can help Government to speed up in rolling out of e-Governance projects and to reach out it to a larger number of people in a short period. Since, Government is putting a lot of effort towards Information Technology (IT) for cost shrinking and making it available for all the citizens equally in urban and rural areas. It entails use over the Internet of computing hardware, software and network infrastructure and the main thing is the applications are hosted remotely. By using this, the current system user’s information will be kept confidential and only users complain will be forwarded to the nearest police station. The main web application will be maintained by the admin from the police station.

On the Combination of Static Analysis for Software Security Assessment – A Case Study of an Open-Source e-Government Project

On the Combination of Static Analysis for Software Security Assessment – A Case Study of an Open-Source e-Government Project

Towards a Process Model for Agile Transformation in E-government Projects

E-government projects in public administration often fail due to lacking communication and unclear requirements. Furthermore, users are usually not involved in the development of digital products. The agile transformation offers a promising approach to improve communication and the affinity to change regarding requirements in e-government projects. In addition, the agile transformation, as a paradigm shift from a plan-oriented to an user-centered development, enables a high degree of user-orientation. In order to support and measure the agile transformation, a screening instrument was developed in previous research and was adapted to the context of public administration. This screening instrument enables the measurement of the progress in agile transformation using a personality questionnaire. In this paper we define a seven-step prototypical process model for the application of the screening instrument in public administrations. This process model accompanies the use of the screening instrument in seven steps as a recommendation for usage and enables a targeted and continuous improvement in the agile transformation process in the context of public administration authorities.

Designing conceptual model and statistical validation for Government-citizen participation model in Indian context

In developing countries eGovernment projects sustainability is being considered as new parameter for development across the world. Though strategic guidance is available from various agencies to overcome its associated challenges and have its smooth implementation, however developing countries doesn’t reflect much progress. The study conducted in this paper has made an attempt in collating pivotal role citizen plays in sustainability of eGovernment projects. Conceptual model prepared consists of eminent factors and once responses are collated at regular frequency it contributes in important decision making for policy makers and top management. The case study of an eGovernment Project- Income Tax have been included as part of paper and their transformation in delivery of services through ICT platform has been evaluated from sustainability perspective. In this study a model has been created as Government-Citizen Participation model for sustainable eGovernment projects for developing countries coupled with demographic conditions. A questionnaire has been distributed to 550 respondents and valid data for 450 respondents could be collected. The valid data is then empirically validated for model prepared in Indian context using PLS. The model prepared could be used in identifying the gap areas and taking appropriate steps well in time as per the project stage for similar studies in this context.

The social credit system in China: a model of constitutionalism for the era of crises

This paper focuses on the probable transformative effects of the application of the Chinese Social Credit System and similar projects in the realm of public administration on constitutional rights and freedoms, balances in citizen-state relations, and the model of statehood. The starting point of the research is the assumption that the Social Credit System, despite its specifically national Chinese peculiarities, can be seen as a reflection of a broader tendency towards the use of reputational information, techniques of ranking (grading) and risk management in the process of exercising the state power. To test this hypothesis, the author analyzes the actual experience of the Social Credit System’s introduction in the People’s Republic of China, compares this project with e-government projects, and proposes the umbrella-term of “social-credit mechanisms” to describe procedures and means of social control, based on the permanent collection and analysis of reputation data relating to persons. It is argued in this paper that the introduction of social-credit mechanisms to the practice of public administration ultimately leads to the emergence of a gap between formally enshrined rights and the actual ability to exercise them, between the legal capacity of a person and the ability to realise this capacity in certain legal relations. Examining the prospects of introduction of reputation-based social-credit mechanisms to the public administration, the author notices the probability of discrimination against persons who took a false step. As is demonstrated in the paper, the use of reputation data and social ratings by state authorities may result in the gradual differentiation in quality and scope of public services depending on social ratings (grades) of their addressees. This state of affairs may signify the birth of a new caste society and the end of the principle of equality before the law. According to the conclusions made in the paper, projects akin the Chinese Social Credit System reflect the global tendency towards the formation of a new type of constitutionalism. In the framework of this new constitutionalism the main emphasis will be shifted from citizens’ democratic participation in the execution of state power and the citizenry’s political subjectivity to ensure public safety and social stability. The issue of social-credit mechanisms’ introduction to the process of public administration is de facto an issue between the values of freedom and the values of security — the issue of choosing between political subjectivity and guaranteed biological existence.

Measuring employee engagement for sustainable e-government projects - Indian context

Measuring employee engagement for sustainable e-government projects - Indian context

КОМУНІКАТИВНІ ТЕХНОЛОГІЇ У ВЗАЄМОДІЇ СУСПІЛЬСТВА Й ОРГАНІВ ПУБЛІЧНОГО УПРАВЛІННЯ ТА АДМІНІСТРУВАННЯ

The purpose of the article is a comprehensive analysis of communication technologies of interaction between society and public administration and administration. It is emphasized that one of the functions of public authorities is communicative. The importance of establishing a communicative process in the system of public administration and administration as a dialogue and interaction between equal actors, where the use of direct information channels and feedback channels should be balanced and manifested through various electronic forms of participation. There are three main models of electronic participation: management model; consultative model; participation model. It is substantiated that the availability of a developed information infrastructure is a condition and indicator of the effective-ness of public administration and the use of information and com- munication technologies is associated primarily with the implementation of the e-government project. It has been proven that in order to increase the efficiency of public administration and administration by transforming the existing bureaucratic system, it helps to make it more flexible and adapted, less hierarchical and regulated, and to make the transition to post-bureaucratic organizations. Transferring the service to electronic form eliminates the negative, dysfunctional practices inherent in modern bureaucracy. The study found that the reforms taking place in the system of electronic communication of public administration and society are to some extent ambivalent and contradictory. It has been proven that without broad administrative reforms aimed at improving the functioning of the state apparatus, the introduction of e-government technologies will not be effective and will be reduced to long and unsuccessful attempts. One way out of this situation is to adopt a new theoretical paradigm of administrative reform, in which e-government will cease to be a complement to bureaucratic structures, and systematic management of all administrative processes to achieve the end results will become a central part of public administration.

Utilising AHP and PROMETHEE for evaluating the performance of online services

Limited usage of online services by citizens is one of the main obstacles to the success of e-government projects. Most of the previous studies have focussed on identification of the main significant factors affecting adoption of online services by using statistical methods for hypotheses tests. However, there is a need to go a further step and propose methodologies to examine to what extent such identified adoption factors are practically achieved. This turns the adoption process of online services to be a multi-criteria decision-making problem which make it more practical for handling. Therefore, this paper aims to propose a methodology to evaluate the performance of online services utilising two of the most well-known and extensively used multi-criteria decision-making methods. It uses the hierarchy structure of AHP while using ranking procedure of PROMETHEE. The proposed methodology has been applied to evaluate the performance of a sample of 24 services available on the Egyptian national portal. Each service has been analysed against nine acceptance criteria covering application and service aspects. It is found that 46% of the evaluated services tend to be performing quite reasonably.

Service-Oriented Architecture of E-Government: Characteristics of the Anglo-American Model and Peculiarities of its Implementation in Ukraine

In the paper the advantages of the service-oriented architecture of e-government and its prospects for Ukraine are revealed. Service-oriented e-government is governed by a service-oriented architecture. Service-oriented architecture is the functionality of software as services aiming to establish compatibility in their provision. The model of service-oriented e-government architecture is divided into five layers (levels), arranged from bottom to top: operational level, semantic level, service level, process level, presentation level. The practice of service-oriented e-government in foreign countries is studies: USA, Canada, and Great Britain. These countries implement the so-called Anglo-American model of informatization of the state, which is based on: removal of redundant functions of government, delivery of public services to citizens, meeting the needs of citizens through information technology. This model promotes the development of transactions, payment for services via the Internet. Foreign experience shows that a key feature of government activities is to ensure the success of the implemented actions, as well as to control the quality and scope of services. Therefore, when developing e-government projects, the governments take their efforts to get the corresponding positive consequences in the availability of services: providing quality services to citizens and businesses; increasing revenues; easing the financial burden on federal and local governments, primarily by reducing documents and electronic services on the Internet.
 The trends of the model implementation in Ukraine are studies. The evolution of the issue included the Program «Electronic Ukraine», the realization of the E-Government Information System. The further steps are analyzed based on the information from the official website of the Ministry of Digital Transformation of Ukraine which provides the cases of service-oriented state (Popular services). The projects of the Ministry on Digital State digitize many services, update their legal framework, streamline the activity of state registers, and provide technical capabilities and data protection. It is concluded that service-oriented architecture of e-government is characterized by the features of its implementation based on such principles as: information-centric approach; the principle of a common platform, which focuses on creating an open information environment and common technological infrastructure for more effective collaboration of all participants and users of e-government; the principle of user orientation (all e-government activities are aimed at meeting the needs of service consumers); the principle of security and confidentiality.

Зонтичный проект распределенных вычислений E-governance.

The paper deals with desktop grid systems based on the BOINC platform. Various ways of increasing the efficiency of computations on grid systems are discussed. The umbrella distributed computing project is considered as a convenient tool for conducting various computational experiments. The advantages of the umbrella project ofdistributed computing and the measures for improving the functioning of the umbrella project are described. The test experiments conducted on the E-governance project are listed.

Towards a multidimensional model for assessing e-government service gaps

Background: Since the emergence of e-government in developing countries, several different measurement metrics in the form of models and frameworks have been utilised to evaluate e-government projects. Whilst e-government assessment topologies have developed over time, no measurement metrics exist to assess e-government service gaps according to the best knowledge of the researchers. Consequently, failure to assess e-government service gaps makes it difficult to take well-founded improvement actions, as these gaps are not obvious to the designers and developers of e-government systems.Objective: The objective of this study was to explore dimensions or constructs that could contribute to the development of a multidimensional model for assessing e-government service gaps.Methodology: An integrative literature review was conducted in Ebscohost, Wiley Online Library, Springer Link, Science Direct, Taylor and Francis journals, Sage Research Methods, JSTOR, Google Scholar, Emerald and the Electronic Journal of Information System in Developing Countries (EJISDC) using relevant search strings. The extracted articles were subjected to construct analysis in which constant-comparative analysis, thematic analysis and evaluation functions were used to cluster dimensions extracted from evaluation metrics according to their themes or constructs.Results: Themes and constructs extracted from existing evaluation metrics resulted in the development of a multidimensional model that could be used for assessing e-government service gaps. Accordingly, the model consists of the following constructs: system functionality; service delivery; and service gaps.Conclusion: The findings imply that the model can be used as a prescriptive tool during the design phase (pre-implementation phase) or in scaling up e-government projects and as an evaluation tool in the post-implementation phase.

A New Secured E-Government Efficiency Model for Sustainable Services Provision

E-government projects in some developing countries face many challenges to provide sustainable services for e-efficiency. Literature shows that most governments suffer from lack of technology and restrictions associated with budgets and human resources. These factors constitute the main obstacles impeding the effective implementation of sustainable and secured e-government services. In addition to these obstacles, the e-government efficiency models adopted by some developing countries do not deliver an appropriate strategic plan for disseminating all sustainable and secured e-government services. Therefore, this paper proposes a new secured model for e-government efficiency to provide sustainable and e-efficiency services. This goal can be achieved using five determinants: detailed process, streamlined services, quick accessibility, use of latest techniques, and trust and awareness, which are discussed in this study. The proposed model has been validated by using a pilot study conducted through case study and method of application and implementation. The findings indicate that both service providers such as governments and users of e-government services took advantage of the proposed model. Accordingly, sustainable e-government services may increase.

Citizen Adoption of Mobile and Customizable E-Government Services

E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.

Digital divide in ASEAN member states: analyzing the critical factors for successful e-government programs

PurposeThis study addresses the critical factors that contribute to the success of e-government programs in the Association of Southeast Asian Nations (ASEAN) member states (AMS). We investigate the factors that play key roles in e-government adoption and implementation in AMS that stem from multiple dimensions.Design/methodology/approachOur qualitative study on eight ASEAN countries with different political situations and economic developments suggests that in general, institutions (formal and informal institutions), resources, leadership, organizational design and culture values determine the success of e-government.FindingsThe provision of adequate information and communication technology infrastructure alone is insufficient to ensure the success of e-government.Research limitations/implicationsOur findings lead to a conceptual framework of factors that drive the success of e-government projects that advances the literature on e-government, particularly the research about e-government in the context of developing countries.Originality/valueAn empirical evidence and in-depth understanding suggest that different factors are associated with detrimental impacts on e-government implementation.

Challenges and Prospects of e-Government implementation in Afghanistan

Challenges and Prospects of e-Government implementation in Afghanistan

Dissemination of Environmental Information in the E-Governance system: World Trends and Experience for Ukraine

The UN E-Government Survey 2016 on «E-Government in Support of Sustainable Development» offers a brief overview of e-government trends in the world. According to the survey, more and more governments are using information technology to provide services and engage people in decision-making processes in rural areas in their countries. Talking about the emerging economies in East Europe, the Ukrainian economy is growing faster with 50% of population living in rural areas, which develops incredible pressure on the government to give more focus on many ways of environmental safety of Ukraine. Ukraine is predominantly rural country and in order to improve the environmental conditions it is important that both central and local governments carried out national environment information activity. Modern information technology helps to disseminate environmental information in rural areas and is a major provider of information opportunities for the rural population. By 2020 Ukrainian government has a goal to achieve interaction at all levels by electronic mode. There are various electronic databases that are already functioning at the national level such as the Real Estate Register, Public Cadastral Map, etc. that can help the Ukrainian government to achieve greater transparency and successful governance. However, access to such registers is currently not possible for regional communities. Therefore, disposing of environmental information, avoiding environmental threats to the local population and enhancing the effectiveness of local governance is a goal for local governments. This paper offers a modern vision of information technologies in the field of natural resources management. E-government projects and ways to solve problems in the sphere of dissemination of information in rural areas in order to improve e-governance in contemporary Ukraine were explored.
 Keywords: Environmental information, information human rights, sustainable development, EU environmental policy

Security ambiguity and vulnerability in G2C eGovernance system: Empirical evidences from Indian higher education

The Higher Education Institutions (HEIs) in India enhanced dependency on Information Communication Technology (ICT) based on G2C eGovernance applications persistently raised apprehension regarding cyber-attacks and breach of security. Objectives:The present study assesses the status of ambiguity and vulnerability pertaining to security aspects of HEIs G2C eGovernance web portals. Methods:Five prominent central and state HEIs i.e. Malaviya National Institute of Technology - Jaipur (MNIT), National Institute of Technology - Kurukshetra (NITK), Guru Nanak Dev University -Amritsar (GNDU), Maharshi Dayanand University – Rohtak (MDU), and Bhagat Phool Singh Mahila Vishwavidyalaya – Sonipat (BPSMV) were included in the study and Grey Box penetration testing method through open-source software’s Whois.sc, Yougetsignal.com, Kali Linux, Builtwith.com, NMAP, and Google Hacking Database (GHDB), etc. along with social engineering testing through external penetration strategy was applied to assess the ambiguity and vulnerability of HEIs. Findings:The analysis revealed that login IDs and passwords related to web portals, eResources, networks, etc. are freely available and shared without any authorization which is a major cause of security breach. The vulnerability test depicted unencrypted communication between the HEIs portals and servers and the absence of well-articulated security and privacy. Novelty: The study exhibits the lenient view of HEIs administration towards security aspects of G2C eGovernance projects and the outcome would enable the HEIs of India to develop a comprehensive security policy for enriching and securing the G2C eGovernance System. Keywords: eGovernance; security; ambiguity; vulnerability; privacy policy; social engineering testing