A New Secured E-Government Efficiency Model for Sustainable Services Provision

Abstract

E-government projects in some developing countries face many challenges to provide sustainable services for e-efficiency. Literature shows that most governments suffer from lack of technology and restrictions associated with budgets and human resources. These factors constitute the main obstacles impeding the effective implementation of sustainable and secured e-government services. In addition to these obstacles, the e-government efficiency models adopted by some developing countries do not deliver an appropriate strategic plan for disseminating all sustainable and secured e-government services. Therefore, this paper proposes a new secured model for e-government efficiency to provide sustainable and e-efficiency services. This goal can be achieved using five determinants: detailed process, streamlined services, quick accessibility, use of latest techniques, and trust and awareness, which are discussed in this study. The proposed model has been validated by using a pilot study conducted through case study and method of application and implementation. The findings indicate that both service providers such as governments and users of e-government services took advantage of the proposed model. Accordingly, sustainable e-government services may increase.