Domestic Airline Research Articles

Pengaruh Service Quality terhadap Repurchase Intention melalui Customer Satisfaction: Perspektif Penumpang Lion Air

The development of air transportation in Indonesia is increasingly rapid, and low-cost airlines (low-cost carriers) dominate the market share of domestic airline passengers in Indonesia. Lion Air is one of the leading low-cost airlines (LCC), which has a high number of passengers. This research aims to test the influence of service quality on customer satisfaction, service quality on repurchase intention, and the relationship between service quality on repurchase intention which is mediated by customer satisfaction. The research methodology used is descriptive-quantitative causality. The data analysis technique uses structural equation modeling with partial least squares (SEM-PLS) with SMARTPLS 3 software. The results of hypothesis testing show that service quality (PV, RD, SI) has a statistically significant influence on customer satisfaction and also state that service quality (EC, SA) does not have a significant influence statistically on customer satisfaction. Service quality has a direct impact on the likelihood of customers making repeat purchases, just as customer satisfaction also influences the likelihood of repeat purchases. Customer satisfaction is influenced by service quality, which in turn influences repurchase intentions.

Research on the meteorological data transmission system of civil aircraft based on BeiDou satellite

Abstract With the official opening of the Beidou-3 global satellite navigation system, Beidou has entered a new era of global services, extending its service area to the whole world. With the advantages of sufficient data volume and high data security, the BeiDou-3 short message satellite communication system can provide global communication services for airlines, realize two-way data transmission between air and land, and effectively reduce the operating costs of airline companies. Aiming at the demand for low-cost civil aircraft weather data transmission proposed by domestic and foreign airline companies, the current development of civil aviation weather information transmission and the current application status of BeiDou in civil aviation were studied, and the BeiDou satellite-based civil aircraft weather data transmission system was designed. The system architecture, detailed functions and data transmission workflow were analyzed, and the message coding structure was designed using bit-based coding technology. Finally, the feasibility of the scheme is verified through the data demand analysis of weather news and the onboard flight test on a domestic aircraft. The results show that t-he BeiDou short message function has the ability to realize the weather data transmission of a civilian aircraft.

Impacts of COVID-19 on Air Traffic Control and Air Traffic Management: A Review

The global air transportation system continues to be greatly impacted by operational changes induced by the COVID-19 pandemic. As air traffic management (ATM) focuses on balancing system capacity with demand, many facets of ATM and system operations more broadly were subjected to dramatic changes that deviate from pre-pandemic procedures. Since the start of the COVID-19 pandemic when air travel became one of the first transport modes to be impacted by lockdown procedures and travel restrictions, a geographically diverse cohort of researchers began investigating the impacts of the COVID-19 pandemic on air navigation service providers, airline and airport operations, on-time performance, as well as airline network structure, connectivity, crew scheduling, and service impacts due to pilot and crew shortages. In this study, we provide a comprehensive review of this aforementioned body of research literature published during one of the most tumultuous times in the history of aviation, specifically as it relates to air traffic management and air traffic control. We first organize the reviewed literature into three broad categories: strategic air traffic management and response, air traffic control and airport operational changes, and air traffic system resilience. Then, we highlight the main takeaways from each category. We emphasize specific findings that describe how various aspects of the air transportation systems could be improved in the domestic and global airline industry post-COVID. Lastly, we identify specific changes in operational procedures due to the COVID-19 pandemic and suggest future industry trends as informed by the literature. We anticipate this review article to be of interest to a broad swath of aviation industry and intercity transportation audiences.

The influence of service quality, passenger satisfaction, perceived value, and airline brand love on word-of-mouth behavior among domestic airline users in Indonesia

This study aims to analyze the impact of crucial dimensions in the Indonesian domestic airline industry, namely Service Quality, Passenger Satisfaction, Perceived Value, and Airline Brand Love, on Word of Mouth (WOM) behavior among passengers. Data was collected from respondents who are users of domestic airlines in Indonesia. The analysis revealed several key findings. Firstly, Passenger Satisfaction has a significant positive influence on both Airline Brand Love and Word of Mouth. This relationship is supported by the calculated t-value exceeding the critical t-value and the significance level (P-value) being less than 0.05. Therefore, to increase sales, improving passenger satisfaction levels should be a priority. Secondly, Perceived Value does not have a significant positive influence on either Airline Brand Love or Word of Mouth. This is evident from the calculated t-value being lower than the critical t-value and the P-value being greater than 0.05. Nevertheless, it's important to still consider the aspect of Perceived Value in efforts to enhance customer experience. Thirdly, Service Quality has a proven significant positive influence on Airline Brand Love, but not on Word of Mouth. This positive relationship is indicated by the calculated t-value exceeding the critical t-value and the significance level being less than 0.05. In this context, improving service quality can be a crucial factor in building brand love for the airline. Thus, this study provides insights into the factors influencing Word of Mouth behavior in the Indonesian domestic airline industry. The implications of these findings are the need for airline companies to focus on improving passenger satisfaction and service quality to strengthen the connection between Passenger Satisfaction, Airline Brand Love, and Word of Mouth. Additionally, although Perceived Value does not have a significant impact in this context, it remains important to consider this factor in efforts to maintain customer satisfaction and loyalty.

The Effect of Airline's ESG Management on Corporate Reputation, Corporate Image, and Relationship Continuance Intention

Purpose: This study aims to investigate the impact of airline ESG management on corporate reputation, corporate image, and relationship continuance intention of domestic airlines. Design/methodology/approach: The data for this study were collected by distributing 300 self-completion ques-tionnaires online, and a total of 211 questionnaires were collected, and 201 questionnaires, excluding 10 non-re-sponses, were used for empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were conducted to test the hypotheses of the study. Findings: Among the ESG management factors of airlines, this study found that environment and governance had a significant positive impact on corporate image and relationship continuance intention. The study also found that social and corporate governance had a significant positive effect on corporate reputation. Research limitations/implications: This study is limited by the fact that the data was collected only from domestic travelers. In addition, there may be differences in ESG management activities between FSCs and LCCs, so a follow- up study is needed to extend this study and compare the differences in ESG management between FSC and LCC. Originality/value: Given the lack of research on airline ESG management, this study analyzes the factors of airline ESG management and demonstrates the importance of ESG management by evaluating companies from a consumer perspective. It also identifies the relationship between airline ESG management and corporate reputation, corporate image, and relationship continuance intention from a corporate marketing perspective, and suggests effective meas-ures for airlines to achieve sustainable growth.

Determination of Factors Affecting Transportation Mode Choice of Turkish Domestic Airline Passengers

Increasing demand in the transportation sector is closely related to the level of meeting passengers' demands. For this reason, many studies are being carried out in many parts of the world, especially in European and Far Eastern countries, aiming to determine the factors that affect passengers' choice of transportation mode. The aim of this study is to determine the main and sub factors affecting the choice of transportation mode for domestic airline passengers traveling in Türkiye. Within the scope of the study, a face-to-face survey was conducted to 407 passengers at Sabiha Gökçen Airport. Then, exploratory factor analysis was performed with the obtained data. Three main factors that emerged as a result of the analysis were named "Trip Factor", "Transportation Mode Factor" and "Safety and Comfort Factor", taking into account the literature review, expert opinions and the characteristics of the items. While on-time departure / punctuality, total travel time and travel at the requested time are the variables that have the highest impact on the choice of transportation mode. Previous accidents/incidents, transportation cost to airport/station and entertainment service in the cabin/wagon emerged as the variables with the lowest impact.

INDICATIONS OF UNFAIR BUSINESS COMPETITION IN DETERMINING AIRCRAFT RATES ASSOCIATED WITH LAW NUMBER 5 OF 1999 CONCERNING MONOPOLY AND UNFAIR BUSINESS COMPETITION (CASE STUDY OF KPPU KANWIL IV SURABAYA)

This study intends to find out the legal norms for the behavior of airlines in setting very low prices for scheduled domestic commercial airline tickets with the aim of eliminating competitors in the same class and the same route based on the perspective of Law No. 5 of 1999 concerning the Prohibition of Monopolistic Practices and Unfair Business Competition , and describes the obstacles experienced by the Commission for the Supervision of Business Competition (KPPU) which has the authority to supervise and investigate this case. This study uses the Juridical Empirical Research method and concludes that by eliminating the rules regarding the requirements for adding flight frequencies that can be carried out by airlines on one route, it creates gaps for airlines with a larger fleet advantage to be able to carry out selling and loss practices, namely by setting fares lower than its competitors but with a greater number of flying frequencies causing a decrease in the competitiveness of these routes, this is clearly not in accordance with the rule of reason for the issuance of the Law on Anti-Monopolistic Practices which aims to increase competition in the market and pay attention to the balance between business actors and the constraints experienced by KPPU as the competent authority in this case is that there are no rules regarding the option of forced summons that can be carried out by the KPPU in order to present the reported party in the framework of investigating a case which results in a delay in completing the case

Prioritizing crisis management approaches in the airline industry. Evidence from Greece

The global airline industry has faced a considerable downturn, because of the recent COVID-19 pandemic crisis. Numerous measures had to be taken from governments and the airline industry itself in order to survive the pandemic crisis. The Greek airline industry is the main case of this study. The main goal of this study is to prioritize the appropriateness of crisis management approaches in the domestic airline market. To achieve that, Fuzzy MCDM (Multi-Criteria Decision Making) is employed (consequently a set of criteria and their weighting). The criteria are extracted using the thematic analysis and synthesis method gathering data from the international literature and news. The MCDM analysis is implemented in a fuzzy setting due to the inherent uncertainty in the airline market. The results of this study demonstrate that the actions better characterizing the crisis operations of the domestic airline companies fall under the knowledge-based management approach.

Employable femininity and multisensorial hierarchies: becoming aesthetic citizens in Nepal’s aviation training industry

ABSTRACT This article discusses Nepal’s private airhostess training industry and trainees’ bodily and personal transformations in relation to hegemonic norms and practices of citizenship. Drawing on ethnographic research in Kathmandu, it examines everyday encounters in a training institute where young women learn to become flight attendants for international and domestic airlines. The article demonstrates that interactions between instructors and trainees make visible and (re)shape notions of employability, urban modernity, and the Nepali nation in relation to bodily appearance, grooming practices, and self-presentation. By acquiring new orientations and habits, trainees are encouraged to overcome some gendered norms while adhering to others in order to embody a particular vision of employable femininity. Analysing how becoming an aesthetic and modern citizen is put into practice in the aviation training industry, the article centres the role of embodied aesthetics and the senses, thereby contributing to a conceptualization of ‘aesthetic citizenship’ as multisensorial.

Revival of the Aviation Industry in the Post-COVID Era - With Special Reference to Passengers Satisfaction in Domestic Airlines of India

India is the ninth-largest global aviation market, handling 121 million domestic passengers and its contribution to national GDP is 5%(2). The aviation sector has been disrupted by the COVID-19 pandemic but since mid-2022, it started reviving as the severity of the pandemic gradually slowed down. Investors, Airlines, Government, and Regulators are extra cautious about the safety protocols, regulations and passengers satisfaction in the post-COVID era. So far, no research has studied the passengers satisfaction level with all the new initiatives taken by Indian domestic airlines. Our empirical study addresses this gap by adopting a mixed method based on a survey of 224 passengers and a content analysis of 300 online reviews on domestic airlines. Important crucial inflight measures impacting passenger satisfaction are assessed through the qualitative study based on passengers feedback using Importance-performance analysis. The study has also validated the impact of most crucial inflight experiences on satisfaction through an SEM model. The findings have shown that airline passengers are largely satisfied with the Relationship quality with crew members and Safety and in-flight services but are not comfortable and secure with the in-flight ambient factors.

МАЙБУТНЄ АВІАЦІЙНОГО ТРАНСПОРТУ УКРАЇНИ: ТРЕНДИ ТА ПЕРСПЕКТИВИ

The article substantiates quantitative changes in passenger flows by different types of transport over the past 40 years. The article analyses the passenger flows of Ukrainian airlines, compares the share of different types of transport in the total volume of passenger traffic during the period of Ukraine’s independence, and draws relevant conclusions about trends in the development of air transport in Ukraine. It is shown that Ukrainians with high incomes remain the main category of passengers on domestic routes. Future growth in demand will depend on the country’s economic growth, airline tariff policy, flight frequency, and convenience of connections. The significant growth in international passenger traffic is partly due to trends that began in 1990. After Ukraine’s independence, imports of goods increased significantly, and demand for international travel increased significantly. It is also worth noting that Ukraine’s transport infrastructure allows you to reach any part of the country using land transport, which is much cheaper than air travel. Therefore, it is not surprising that most domestic airlines are focused on international transport. The significant potential for the development of international flights in Ukraine is due to the country’s geographical location, which facilitates high transit passenger traffic. When analysing the performance of European airports, it is worth noting that Ukraine became the leader in terms of passenger traffic growth in 2019. In six months, Ukraine’s airports handled 10.7 million passengers, up 20 % year-on-year. Ukraine ranked second after Poland in terms of passenger traffic. In addition, Ukraine has seen a steady increase in passenger traffic due to the emergence of new airlines and the expansion of international routes. Low-cost airlines, such as Ryanair and Wizz Air, have begun to operate in the Ukrainian market, which has led to lower airfares and increased accessibility of air travel for the general population. At the same time, Ukrainian airlines, such as UIA (Ukraine International Airlines), continue to expand their routes, which is contributing to further growth in passenger traffic. Looking at domestic traffic, although the share of air travel remains relatively small compared to other modes of transport, such as rail and road, there is a gradual increase in interest in air travel due to improved services and infrastructure at airports. The development of regional airports is also contributing to an increase in the number of passengers using air transport within the country. Overall, the prospects for the development of air transport in Ukraine look optimistic. The main factors that will contribute to further growth of passenger traffic are economic stability, development of the tourism industry, improvement of service quality and investment in infrastructure.

Brand awareness and its influence on repeat customers in the airline industry

India’s aviation industry is seeing growth, and the country is host to several domestic airline firms.In India, the domestic aviation industry is predominantly composed of private airlines, accounting for over 75% of the market, making it one of the aviation markets with the highest growth rates globally. Currently, there are 454 functioning airports in the country, out of which 16 are international airports. The aviation sector is projected to have a resurgence with an anticipated compound annual growth rate (CAGR) of 18% in 2011. The Civil Aviation Ministry’s current predictions indicate that increasing traffic movement and revenues—which climbed by about US$ 21.4 million in 2009—will enable India’s Airports Authority to create higher margins in 2009–2010. Acknowledging and. Recognizing and delivering high-quality service begins with knowing exactly what clients want. Service quality is one of the finest measures for assessing the opinions and expectations of clients. Customer performance within an organization determines customers satisfaction with services. Passenger happiness affects customer sovereignty. It is possible for customers to be really satisfied and still not be loyal, or vice versa. Companies need to have a deeper understanding of the relation between online behaviour and contentment in order to divide internet marketing tactics between programs that promote behavioural intention and happiness. The findings will benefit airline managers by enabling them to monitor and improve the quality of their workforce, improve customer service, and increase passenger satisfaction. In India, buying airline tickets again and again is rather usual, particularly for business or frequent visitors. Numerous domestic airlines in India have frequent flyer and loyalty programmes as a means of encouraging consumers to keep using them when making travel reservations. Furthermore, a lot of Indian travellers buy their flights using online travel agents (OTAs), which make it simple for consumers to compare options and costs across several airlines. To entice users to make additional reservations, these OTAs frequently provide cashback or discount incentives for recurring bookings. Furthermore, a lot of Indian airlines entice customers to buy tickets with them again and again by providing a range of promotional deals, discounts, and cashback incentives at different periods of the year. In general, Indians frequently buy plane tickets again and are influenced by loyalty programs, frequent flyer programs, discounts, cashback offers, and the ease of booking through online travel agencies.

Research on Strategies for Improving Employee Satisfaction in Domestic Airlines

Research on Strategies for Improving Employee Satisfaction in Domestic Airlines

Unlawful Seizure: The Legal Implications Of Russia’s Re-Registration Of Leased Aircraft

During the Russian invasion of Ukraine, Russia passed a law allowing its domestic airlines to reregister foreign-owned aircraft on the Russian aircraft registry. This law raises important questions about dual registration—forbidden under international law—since the prior foreign aviation authorities had not consented to the deregistration of the subject aircraft. Even as lessors revoked airworthiness certificates, Russia re-registered more than 350 leased aircraft. The most significant problem in civil aviation today is Russia’s re-registration law, which undermines predictability, order, and safety. This essay argues that Russia passed its registration law because its war left it with few other options. This does not make Russia’s actions legally defensible, but the context helps frame potential solutions, which will be explored after examining the international aircraft registration regime and the legal implications of Russia’s actions.

The Effect of the VR (Virtual Reality) Usability of Safety Training for Airline Flight Attendants on Perceived Learning, Safety Behaviors, and Satisfaction

Purpose - The purpose of this study is to examine the VR (Virtual Reality) usability of the newly implemented safety VR training in the airline sector and to investigate the relationships and effects among perceived learning, safety behaviors, and satisfaction.
 Design/Methodology/Approach - In this study, hypotheses concerning the relationship between VR usability and perceived learning, safety behaviors, and satisfaction were examined through multiple regression analysis, utilizing data from a survey of 423 employees within a domestic airline implementing VR training in South Korea.
 Findings - Airlines are a dynamic field wherein there is a continuous trend of ongoing technological advancements and the development and application of digital features. In response to these changes, airlines have been introducing VR-based safety training methods. This study confirmed that flight attendants that underwent VR training assessed their perception of VR usability, contributing to performance in safety tasks and expressing satisfaction with the outcomes. VR training not only offers a realistic and immersive experience that depicts actual scenarios but also encourages active participation among employees.
 Research Implications - This study provides results that overcome the challenges of realistically reproducing emergency situations in training environments by introducing training based on VR. This study anticipates that the findings will offer valuable insights for fields attempting to utilize VR for training purposes.

Perputaran Piutang Terhadap Return On Asset pada PT Air Asia Indonesia Tahun 2015-2022

PT Air Asia Indonesia Tbk is a domestic and international airline with low fares but has a variety of attractive offers and services. This study aims to find out and compare receivables turnover at PT Air Asia Indonesia Tbk against Return On Assets. The research method used is quantitative analysis, processed using statistics to draw general conclusions. The hypothesis in this study is that accounts receivable turnover (X) has a positive effect on return on assets (Y). The data used is secondary data obtained in the form of financial reports received from the official website of the Indonesia Stock Exchange, www.idx.co.id. Furthermore, the data is processed using classical assumption test data analysis, hypothesis, simple linear regression, and the coefficient of determination using SPSS Ver. software. 22. The output of the SPSS conclusion results that Ha is accepted and H0 is rejected. Then, from the test results of the coefficient of determination, it is known that accounts receivable turnover has significantly reduced the return on assets by 41.5%. Thus, it can be interpreted that there is a significant influence on Return On Assets (X) at PT Air Asia Indonesia Tbk.

Factors Influencing the Airline Decision-Making Process in Planning Pricing Mechanisms in the Nigerian Aviation Industry

The airline industry is faced with a lot of challenges based on their various operations in terms of the carriage of goods and passengers. Part of this challenge is the issue of the best pricing strategies to be adopted. Prior to setting fare, the airline industry considered a number factors before the decision is implemented looking at customer satisfaction and profit making. Therefore, based on that, this study set out to assess the factors that influence airline pricing decisions in the Nigerian airline industry. The scope of the study covers all the domestic airlines operating in Nigeria. A questionnaire was administered to three hundred forty-nine staff consist of three categories of staffers (directorate, managerial, and supervisory) of all the domestic airlines in Nigeria. The collected data were analyzed using multiple regression analysis. Eleven variables (factors) were selected as attributes and tested. These include: demand, cost of inputs and supply, prevailing market airfare price, prices (fares) of alternative modes, route status, period (time) of supply and demand, distance between origin and destination, landing fees, availability of slots in peak periods, security on the origin-destination (O-D) market, and availability of aircraft maintenance. The results revealed that distance between the origin and destination, time of supply, and demand are the most significant factors influencing airline pricing decisions in the Nigerian airline industry. Therefore, based on the findings of the study, the study recommends that the airline industry must ensure that passengers are fully informed if prices are changed and also ensure the security of passengers from origin to destination.

Ecological Air Tourism in the System of Environmental Engineering

The study considers the role of ecological aviation tourism as a direction of the national and world economy, reveals the interpretation of the concept of «ecological aviation tourism», its main types and investigates the conceptual provisions on which this type of tourism is based. Passenger and freight traffic for the period 2019-2021 is considered and it is determined that against the background of lifting or easing of anti-epidemic restrictions by many countries and the success of the vaccination process, there was a gradual increase in demand for air transport services, especially during the «active» tourist season, which contributed to an improvement in the air transport market. According to statistics for 2021, he number of passengers transported by domestic airlines was 9348.1 thousand passengers, which is almost 95% more than in 2020 and 68.2% of the volume of the «pre-pandemic» 2019. The article analyzes air pollution by harmful substances from aircraft engines, which make up 87% of all civil aviation emissions. The article considers the "European Green Course: opportunities and threats for Ukraine" was considered, which defines 10 main goals for improving the environmental efficiency and sustainability of airlines at the global level.

Disruption and recovery of the US domestic airline networks during the COVID-19 pandemic

The COVID-19 pandemic has had serious impacts on the airline industry. Ensuring that aviation policies in emergent situations both guarantee network connectivity and maintain competition among airlines is crucial in these circumstances. To this end, we aimed to understand the network dynamics of individual airlines. In this study, we quantitatively reveal the day-to-day dynamics of these US domestic airline networks, comprising 17 airlines, from January 2019 to December 2021. Specifically, we applied a framework for analyzing temporal networks, in which the network structure changes over time. We found that, first, even though the number of nodes and edges returned to pre-pandemic levels around July 2021, the structure of the entire US domestic airline network remained altered. We also found that the network dynamics varied significantly from airline to airline. Full-service carriers were less flexible in changing their network structure and suffered higher revenue losses. On the contrary, most regional carriers completely shifted to a new structure, which may have contributed to reducing their revenue losses. Low-cost carriers were characterized by more pronounced differences between airlines and drastically changed their network structure immediately after the declaration of a national emergency. Finally, we also examined the recovery process and found that the flights connecting airports that are more central and share more common neighbors, and those connecting airports with larger numbers of connections tend to recover earlier for most of the airlines.

Women Participation in Succession Planning Beyond Organizational Barriers and Personal Bias: A Study of Domestic Airline Operators in Nigeria

Women Participation in Succession Planning Beyond Organizational Barriers and Personal Bias: A Study of Domestic Airline Operators in Nigeria