The Effect of the VR (Virtual Reality) Usability of Safety Training for Airline Flight Attendants on Perceived Learning, Safety Behaviors, and Satisfaction

Abstract

Purpose - The purpose of this study is to examine the VR (Virtual Reality) usability of the newly implemented safety VR training in the airline sector and to investigate the relationships and effects among perceived learning, safety behaviors, and satisfaction.
 Design/Methodology/Approach - In this study, hypotheses concerning the relationship between VR usability and perceived learning, safety behaviors, and satisfaction were examined through multiple regression analysis, utilizing data from a survey of 423 employees within a domestic airline implementing VR training in South Korea.
 Findings - Airlines are a dynamic field wherein there is a continuous trend of ongoing technological advancements and the development and application of digital features. In response to these changes, airlines have been introducing VR-based safety training methods. This study confirmed that flight attendants that underwent VR training assessed their perception of VR usability, contributing to performance in safety tasks and expressing satisfaction with the outcomes. VR training not only offers a realistic and immersive experience that depicts actual scenarios but also encourages active participation among employees.
 Research Implications - This study provides results that overcome the challenges of realistically reproducing emergency situations in training environments by introducing training based on VR. This study anticipates that the findings will offer valuable insights for fields attempting to utilize VR for training purposes.