Domestic Airline Research Articles

Legal Protection for Domestic Airlines Consumers Related with Ticket Purchasing

Penelitian ini bertujuan untuk mengetahui perlindungan hukum bagi konsumen terhadap Penerapan Batas Atas dan Batas Bawah Pembelian Tiket Pesawat berdasarkan Peraturan Menteri Perhubungan Nomor PM 14 Tahun 2016. Penelitian ini merupakan penelitian hukum normatif dengan menggunakan pendekatan kasus (case approach) dalam bentuk penelitian lapangan (field research). Hasil penelitian menunjukkan perlindungan hukum bagi konsumen terhadap Penerapan Batas Atas dan Batas Bawah Pembelian Tiket Pesawat pada dasarnya telah diatur dalam Peraturan Menteri Perhubungan Nomor PM 78 Tahun 2017, bahwa maskapai yang melakukan pelanggaran terhadap ketetapan batas atas tarif maskapai penerbangan dapat dijatuhi sanksi. Namun dalam implementasinya, belum ada yang diberikan sanksi, meskipun telah ditemukan adanya pelanggaran terhadap aturan tentang batas atas tarif jasa penerbangan di Manokwari. Upaya hukum bagi konsumen dalam hal terdapat harga tiket pesawat yang tidak sesuai dengan Peraturan Menteri Perhubungan Nomor PM 14 Tahun 2016 yakni dapat memberikan informasi atau laporan pengaduan dari masyarakat kepada dinas perindustrian dan perdagangan atau lembaga swadaya masyarakat yang bergerak dibidang perlindungan konsumen. Ganti kerugian yang berhak diterima apabila terbukti terdapat maskapai jasa penerbangan yang menetapkan tarif di luar ketentuan batas atas taris jasa penerbangan adalah ganti kerugian materil berupa selisih harga yang seharusnya dan kerugian imateril berupa bunga atas jumlah kerugian materil yang diderita konsumen.

An analysis of price competition and price wars in Australia's domestic airline market

Price cuts and price wars, a frequent phenomenon in Australia's domestic airline market that have been widely reported in the Australian news media, are documented in this research. This paper examines the determinants of price wars in Australia using monthly data from 72 airline routes for the period from January 2013 to August 2017. Our finding is consistent with the widely held view that an increase in the major airlines' capacity was a main cause of price cuts and price wars. Our research shows that price wars continued after Qantas announced that it would stop adding domestic capacity and give up defending its 65% market share policy in 2015. Indeed, Qantas' 65% market share commitment has led to fierce pricing competition and the occurrence of price wars. Multimarket contact promoted price wars in Australia's domestic airline market.

Konsumsi Bahan Bakar Maksimum Maskapai Penerbangan Lion Air Untuk Memenuhi Tingginya Permintaan Penerbangan Domestik

ABSTRACTLion Air is a p1ivate airli11e tlzat serves tlze largest domestic airline in Indonesia, Tlze airline already serves 28 domestic routes a11d routes 4 i11temasio11al. Tlze lziglz lroel of airline service on domestic flights Lion Air needs to be supported with the amount of Juel. Therefore, it is necessary to discuss the maximum airline fuel consumption in order to meet the high demand for domestic flights. The result of the study shaved that the maximum consumption of Juel required by the PT. Lion Air roen; day for 11 288 Kl. Key Words: Juel consumption, Lion Air, domestic flight

Cancellation Prediction for Flight Data Using Machine Learning

An approach for reducing the effect of booking cancellation on airline industries is introduced. To mitigate the effects held by cancellation, airline industries applies rigorous cancellation policies and overbooking stratagem, which in turn can have a negative impact on companies revenue and on their reputation. For any service-based industry, selling the right product to the right customer at a right time is the key to generate revenue. Airline industry is an example of such type of industry which could get greatly benefit from knowing the right customer. Till now, there’s not as such system available which can predict about customer’s cancellation of booking. Right type of customers can be found by analyzing behavioral patterns in the booking data over a brief period of time. Identifying customers which might possibly cancel their bookings prior can be achieved by leveraging Machine Learning and Data Analytics techniques. Our goal is to design and implement a Machine Learning Classification model which will predict cancellation of a booking. We endeavor to achieve this goal by analyzing ticket booking data of a Domestic Indian airline with the help of data analysis techniques to find some interesting patterns in the dataset.

The Impact of GHG Emission Trading System on Air Transport Industry and Implication in View of Regulatory Policy

The emission trading system implemented in Korea is a system in which the government allocates or sells emission rights by setting the emission allowable amount to economic players subject to the emission trading system, allowing companies to freely trade shortfall or extra money through the emission trading market. Korea also had implemented its first emission trading system scheme period of time from 2015 to 2017. As a result of the first planning period in which total of seven Korean airlines were targeted, the emission amount was about 5.51 million KAU, while the quota amount was only about 4.85 million KAU, about 116% of the actual quota was emitted and Domestic airlines have incurred additional costs of about 10.7 billion won. Due to ICAO’s implementation of CORSIA, the airlines are expected to have to shoulder additional costs because purchasing exceed quota will be increased in order to offset excess emissions not only on domestic but also on international routes. Thus, this paper had analyzed the characteristics of the carbon trading system of air transport industry and suggested a mix of regulatory policies as an improvement method.

Faktor Pengaruh Lingkungan Kerja Dan Disiplin Kerja Terhadap Kontribusi Kinerja Karyawan Pada PT. Gapura Angkasa Bandara Soekarno Hatta

Management is working with people to achieve organizational goals with the implementation of planning (planning), organizing, personnel or staffing, direction and leadership (leading), and controlling. planning, organizing, mobilizing and controlling to determine and achieve targeted goals that have been determined through the utilization of human and other resources. PT Gapura Angkasa is one of the Ground Handling companies that prioritizes customer satisfaction and loyalty where its customers are foreign and domestic airlines throughout Indonesia and to increase the profits of progress towards the company and can not be separated from qualified human resources and the role of human resources discipline is very important in the progress of the company. test results (Test f) there is a positive and significant influence between the work environment on employee performance PT. Gapura Angkasa Div Load Control of 62.9% and the remaining 37.1% explained that employee performance is influenced by other factors outside the work environment. testing the hypothesis individually (Test t) obtained the significance value of Work Discipline variable of 0.000 is smaller than 0.05 which means Work Discipline significantly influence Employee Performance. And the test results (Test f) there is a positive and significant influence between the discipline of work on the performance of employees of PT. Gapura Angkasa Div Load Control of 52.5% and the remaining 47.5% explained that employee performance is influenced by other factors the outside.

Regional airline capacity, tourism demand and housing prices: A case study of New Zealand

Tourism is one of the most important economic activities in New Zealand as tourists commonly travel by air to the various regions of this geographically isolated archipelago. This paper aims to investigate: (i) how regional tourism demand and airline capacity affect each other; and (ii) how both affect the housing prices in New Zealand's smaller regions. The paper empirically examines these inter-relationships between regional tourism demand and air transport, and their joint effects on the housing prices by constructing a three-stage least squares (3SLS) structural model employing a panel dataset of New Zealand's six smaller airports and regions from January 2008 to December 2014. Empirical results showed that increased regional tourism activity raises airline capacity and vice versa. Importantly, domestic airline capacity has a statistically significant impact on regional housing prices but not regional tourist demand (with the exception of Queenstown as a major and popular tourist centre). Policy implications of the key findings for regional tourism and air transport developments are discussed.

Online servicescape dimensions as predictors of website trust in the South African domestic airline industry

Increased costs, competition and a dynamic environment have led to South African domestic airlines relying more on their own websites as outlets for airline tickets. Customers’ e-commerce uptake with respect to buying airline tickets online has been slow, attributed mostly to a lack of website trust. A well-designed online service scape has been identified as an important contributor to website trust by several authors, but not yet in this particular context or industry. This study investigates the extent to which three online service scape dimensions predict website trust in the South African domestic airline industry. A quantitative and descriptive research design was followed, and 300 responses were collected through self-administered questionnaires from domestic airline passengers who had purchased an airline e-ticket from a website. A multiple regression analysis indicates that online financial security is the best predictor of website trust, followed by layout and functionality and aesthetic appeal. Consequently, it is recommended that South African domestic airlines that wish to cultivate website trust should focus primarily on enhancing the online financial security of their websites, followed by customising the layout and functionality of their websites, and lastly improving aesthetic appeal by increasing the entertainment value of their websites.

The potential impact of High Speed Rail development on Australian aviation

Air traffic on the Australian eastern seaboard grows between 2 and 3% annually. Airport development and fleet orders by Australian airlines suggest that demand for long distance transportation will outstrip the most constrained airports in the mid-2020s. Government and private studies have addressed High Speed Rail (HSR) in Australia over the last 30 years. None has progressed beyond the concept stage. With no commitment to build HSR in Australia, domestic airlines have not defined a competitive response. Airport congestion emissions limits emerging in the Australian market may change that position. The market share split and market size for rail and air are estimated for the east coast market by testing likely travel times against international experience.

Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at U-Tapao International Airport (Rayong-Pattaya)

The aims of research of Marketing-Mix-Factors Affecting the Selection of Domestic Airlines Services at U-Tapao International Airport (Rayong-Pattaya) was to study the marketing mix factors, affecting the selection of Domestic Airlines at U-Tapao International Airport (Rayong-Pattaya). The 400 samples group were done by using the questionnaire to collect the data. Statistics used to analyzed data at the statistical significance level of 0.05. The results found that the respondents mostly are males of 20-40 years old, work in government offices/state enterprises, receiving 15,001-30,000 THB per month and graduated of Bachelor’s degree. The users selecting mostly Air Asia, having the frequency of traveling by plane between 3 - 5 times/year. Purpose of traveling is business/government work, spending between 1,000-2,000 THB each trip and purchasing the flight tickets via the internet. This research is very useful for further study of marketing mix factors, affecting the selection of domestic airline services at U-Tapao International Airport (Rayong-Pattaya). By obtaining new information of factors which the data collected from the questionnaires in developing and improving the services, meeting the needs of the passengers, to be able to target the groups of customers correctly.

Profit Margins in U.S. Domestic Airline Routes

This paper estimates profit margins in the U.S. airline industry at the domestic route level. The dynamic estimation methodology used not only is robust to any simultaneity/endogeneity bias by construction but also results in profit margin estimates that are highly consistent with actual profit data from the U.S. airline industry. Estimated annual profit margins have an average of about 13.3%, with a range between 2.7% and 42.9% across routes. A cross-route analysis further suggests that annual profit margins decrease with airfare and distance, whereas they increase with the market share of the largest airline serving the route. The U.S. cities forming airline routes with lower/higher profit margins are also identified.

Utility function for airline travel in Nepal and its comparison with India

The competition in the airline market provides an airline passenger with ample open choices to evaluate before finalising a travel decision. The final travel decision is an outcome of a consideration of multiple parameters. In the last decade, Nepal has witnessed impressive growth in international and domestic air traffic, which in turn has led to a growth in tourism in Nepal. It has, therefore, become crucial for competing airlines in Nepal to monitor their services and align the same with respect to airline passengers' preferences. We study the domestic airline travel in Nepal to create a utility function for it and compare the performance of one airline with other competing airlines. The model is based on the logarithmic goal programming model and multiple criteria decision-making. This development also provides a unique opportunity to compare utility functions for airline travel across India and Nepal, two neighbouring countries with different socio-economical setups.

Utility Function for Airline Travel in Nepal and Its Comparison with India

The competition in the airline market provides an airline passenger with ample open choices to evaluate before finalising a travel decision. The final travel decision is an outcome of a consideration of multiple parameters. In the last decade, Nepal has witnessed impressive growth in international and domestic air traffic, which in turn has led to a growth in tourism in Nepal. It has, therefore, become crucial for competing airlines in Nepal to monitor their services and align the same with respect to airline passengers' preferences. We study the domestic airline travel in Nepal to create a utility function for it and compare the performance of one airline with other competing airlines. The model is based on the logarithmic goal programming model and multiple criteria decision-making. This development also provides a unique opportunity to compare utility functions for airline travel across India and Nepal, two neighbouring countries with different socio-economical setups.

Flight Delay Prediction Based on Characteristics of Aviation Network

In recent years, the increasingly serious flight delay affects the development of the civil aviation. It is meaningful to establish an effective model for predicating delay to help airlines take responsive measures. In this study, we collect three years’ operation data of a domestic airline company. To analyse the temporal pattern of the Aviation Network (AN), we obtain a time series of topological statistics through sliding the temporal AN with an hourly time window. In addition, we use K-means clustering algorithm to analyse the busy level of airports, which makes the airport property value more precise. Finally, we add delay property and use CHAID decision tree algorithm to train the data of an airline for nearly 3 years and use the train?ing model to predicate recent half a year delay. The experimental results show that the accuracy of the model is close to 80%.

기업위기가 기업명성 및 기업이미지 그리고 이용의도에 미치는 영향

The purpose of this study is to investigate the effect of a series of corporate honesty crises in Korea on corporate reputation, corporate image and intention to use.BR The results showed that corporate crisis had a negative effect on corporate reputation, image, and intention to use, and corporate reputation and image had a positive effect on intention to use.BR This result suggests the importance of correct corporate management by demonstrating hypothesis that the company reputation and image that are well recognized by customers can lead to utilization, but negatively affect reputation, image and utilization intention at the time of corporate crisis.BR Especially, airline companies are global service companies, and business executives want to point out that they should take the lead in practicing strong ethical management without forgetting that their figure is a public figure that can have a significant effect on other people.

항공사 CEO이미지가 브랜드 이미지와 구매의도에 미치는 영향

The purpose of this study is to investigate the effects of airline CEO image perceived by airline customers on brand image and purchase intention and to determine empirically the mediating effect of brand image in the influence relationship between CEO image and purchase intention. To this end, a questionnaire survey was conducted with the general public who have used domestic airlines more than once, and a total of 304 valid copies of questionnaire were used in the statistical analyses for this study. Findings from testing the hypotheses developed for this study were as follows: First, brand image increased significantly with higher CEO`s quality and character. Second. purchase intention increased with higher CEO`s character but decreased significantly with higher CEO`s external condition. Third, purchase intention significantly increased when brand image increased. Verifying the mediating effect of brand image, it was found that brand image serves as full mediation variable in the relationship between CEO`s quality and customer purchase intension, while it has full mediation effect in the relationship between CEO`s character and customer purchase intention.

Identifying Victims of Human Trafficking on International and Domestic Flights

This research aims to determine if the current protocols on International and Domestic airline carriers regarding persons traveling against their will can lead to the identification and intervention for victims of human trafficking. The research will consist of a literary study on the relevant discourse relating to human trafficking, an analysis of the current human trafficking training modules readily available, in addition to a survey component, to include insight from individuals currently working in the field of airline transportation. The results of this research will lead to a more thorough understanding of how airline carriers are currently handling situations of human trafficking, and how these methods or trainings can be improved for identifying potential victims of human trafficking on flights.

항공사 브랜드태도와 고객만족도 및 재이용 의도 영향 관계 연구: 김포-제주 노선 이용객 대상으로

Recently, the airplane use rate has been renewing its peak every year. Especially, Gimpo-Jeju route is the busiest air route in the world and all domestic airlines are competing. Therefore, the purpose of this study is to propose differentiated marketing strategies from other airlines by analyzing the effect of customers

항공사의 기내 안전환경이 객실 승무원의 안전행동에 미치는 영향 : 안전 분위기의 조절효과

The purpose of this study is to verify the moderating effect of an airline's safety climate in the relationship between cabin safety environment and cabin crew’s safety behaviors. To meet this purpose, data were gathered from national and non-national airline's cabin crew. Firstly, the analysis of the cabin safety environment, safety behaviors and safety climate from the cabin crew’s perspective was carried out. Secondly, the relationship analysis between cabin safety environment and safety behaviors showed that the cabin safety environment had a significant influence on the safety behaviors. Thirdly, the moderating effect of safety climate between cabin safety environment and safety behaviors was verified. Fourthly, the analysis showed that according to the airline’s nationalty, the safety climate has a difference. Finally, the conclusions drawn from this study indicated that the cabin safety environment in the domestic airline is the main factor to improve cabin crew’s safety behaviors and should to promote the safety climate compared to non-national airlines.

International Airline Codesharing and Consumer Choice Behavior: Misconceptions vs. Quality Signals

Economic globalization has spurred the growth of international cooperation between companies. This paper analyzes partnerships between foreign and domestic firms as a source of signaling advantages. When partnerships affect the products offered, it is not possible to isolate this signaling impact. Virtual codesharing is an important type of marketing partnership in aviation that does not change the product and hence provides the opportunity to identify the direct impact of partnerships on consumer valuation of the partnered products. Roughly 75 per cent of the flights in trans-Atlantic and Pacific markets involves codesharing. Typically, the consumer buys the ticket with the domestic airline, while a foreign airline operates the flight. Analyzing individual-level choice data from a representative panel of Australian air travelers, we find that the average consumer is willing to a pay a premium between 4 and 5.5% of the ticket price when a flight by a foreign carrier is codeshared with the national carrier Qantas. When flying to a less familiar destination, risk averse consumers are willing to pay a premium about two times higher than non-risk averse consumers, suggesting that partnerships have a strong impact on consumer valuation through quality signaling.