PurposeThe aim of this paper is a first attempt to map and describe airline information systems (IS) market, in the context of the latest trends affecting air services distribution, revenue management (RM) and passengers in the airline industry.Design/methodology/approachRM evolution has greatly affected airline revenues and load factors in a global environment characterized by fierce competition. The distribution of air services has shifted gradually from a model dependent on travel agents and other intermediaries toward a new trend of do-it-yourself (DIY) bookings through the Internet. The resulting new and significantly more complex environment mandates the connection between revenue management systems (RMS) and reservation systems (RS) through third parties (aggregators) that have emerged and are ready to perform this task. In this context, a market review has been carried out, following the approach of a structured literature review to illustrate this ecosystem.FindingsData collected from the vendors depict the market size and capabilities, highlighting that the market for IS in the airline industry is based on a relational triangle of dependence and competition that includes RS, RMS and aggregators.Originality/valueMapping both technological and functional backgrounds and the operation of current distribution systems and their linking with RMS and methods is deemed a necessity for identifying and describing the mechanisms that are defining the B2B relationship and the subsequent need to improve the ways current distribution schemes combined with RM applications are addressing changing market needs, reflecting the new behavioral models of the customers.
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