The article discusses the dismissal process in customs authorities and provides an overview of the most common situations in the dismissal process. Regulatory documents and elements of digitalization of some areas of activity of customs authorities are provided, which help improve the quality of work of the customs service. Also highlighted are the circumstances that should be paid attention to when carrying out the dismissal procedure using the example of customs authorities, for example, issues such as disciplinary action for corruption offenses, dismissal from the customs service due to loss of trust, etc. The article briefly describes the criminogenic tendency of an individual, characterized by a lack of anti-criminal stability. It is noted that the professional activity of any employee is accompanied by various stress factors, where dismissal is one of the main factors of professional stress, which should be made as mild as possible, eliminating negative psychological manifestations through psychological support.