E-government Research Articles

A thematic review on community governance from 2018 to 2023: Analysis of future research trends

With the advancement of modernization, commoditization and grassroots governance have become important terms. Community governance not only promotes modern democracy but plays a key role in improving community governance capabilities and modernizing the governance system, which is receiving much attention. Despite the expanding number of articles on community governance, few evaluations investigate its evolution, tactics, and future goals. As a result, the particular goal of this study is to provide the findings of a thematic analysis of community governance research. Investigating the skills and procedures needed for practice-based community government. Data for this study were gathered through a thematic assessment of 66 papers published between 2018 and 2023. The pattern required by the researchers was provided by the ATLS.ti23 code used to record the review outcomes. This study proposes six central themes: 1) rural advancement, 2) community (social) capital, 3) public health and order governance, 4) governance technology, 5) sustainable development, and 6) governance model. The research results show that the research trend of community governance should focus on rural advancement, taking rural community governance as the starting point, the dilemma and adjustment of the governance model, community public health and order governance, and digital governance. It will yield new insights into new community governance standards and research trends.

ENHANCING GOVERNANCE THROUGH DIGITAL TRANSFORMATION

This research focuses on critical urgency considering the limited explanation in the literature regarding improving digital governance at the village level, especially in Penglumbaran Village, Bali, in the context of E-Government. This urgency arises primarily from the need to understand the practices implemented by village governments in realizing good governance that is responsive to the needs of all village residents. Meanwhile, the main objective of this research is to investigate and analyze improvements in digital governance in Penglumbaran Village, Bali, focusing on implementing E-Government and its impact on administrative efficiency, transparency, and community participation. Then, the descriptive analytical-qualitative method used in this research is supported by a desk study approach, where secondary data relevant to the research topic is used as the basis for analysis. In addition, through implementing the Online Digital Village Administration, Penglumbaran Bali Village has succeeded in increasing the accessibility of government services and strengthening village governance. It is illustrated in research findings, which positively impact efficiency, transparency, and community participation in government decision-making. Therefore, this research provides significance for understanding the effectiveness of digital governance in the context of E-Government at the village level. Thus, this research opens up the potential to support improvements in digital governance at the village level more broadly, aligning with modern government developments.

Prospects of electronic governance implementation in Georgia

E-governance refers to the information and communication technologies (ICT) used to improve the efficiency, accessibility, transparency, and accountability of government services and processes. It includes a wide range of initiatives aimed at digitizing government operations and interactions with citizens, businesses, and other government entities. E-Government is, to some extent, more applied than theoretical. It is influenced by the tasks facing the public administration at this or that stage of development. Initially, the interest of researchers in this field was related to the automation of public administration, then to the provision of electronic services by the state, and finally to organizational changes in governance. The paper discusses opinions about electronic government introduction, development, future perspectives, and a theoretical and practical analysis of current innovations in this field in Georgia and some foreign countries.

Research on the Development of Digital Economy in Shanxi Province in the Era of Artificial Intelligence

With the development of a new round of scientific and technological revolution and industrial transformation, new information technologies such as 5G technology, big data and artificial intelligence have become an important driving force to promote the development of digital economy. In the context of the era of artificial intelligence, Shanxi Province, as a relatively latecomer in the economic development of domestic provinces, should seize the opportunity to keep up with the trend of The Times. Through the analysis of some data of Shanxi's digital economy in recent years and the comparison with other provinces, it is found that Shanxi has some problems in digital infrastructure, industrial digitization, digital industrialization and digital government construction. With artificial intelligence as the background, through investigation, literature and other methods to accelerate the construction of digital infrastructure, expand the scale of digital industrialization, implement industrial digital transformation projects, and strengthen the construction of digital government as basic measures, Shanxi can realize the rapid development of digital economy. These measures are of great significance for Shanxi Province to formulate corresponding measures from the perspective of problems in the process of digital economy development, so as to achieve industrial transformation and high-quality economic development

Digital Government Information Platform Construction: Technology, Challenges and Prospects

The construction of digital government information platforms plays a crucial role in modern governance. This paper provides an in-depth exploration of the technology, challenges, and prospects associated with these platforms. Firstly, it analyzes the technological aspects, emphasizing the utilization of advanced technologies such as big data, cloud computing, and artificial intelligence to build efficient and integrated government information systems. The integration of these technologies can significantly enhance the accessibility and usability of public services, contributing to the overall effectiveness of governmental operations. Secondly, it delves into the challenges that accompany the development and implementation of digital government information platforms, including data security, privacy protection, and addressing the digital divide among citizens. Overcoming these challenges is essential to ensure the successful deployment and widespread adoption of digital government platforms. Lastly, the paper discusses the prospects, highlighting the potential for improved public services, enhanced transparency, and more effective decision-making through the utilization of digital government information platforms. By examining the opportunities offered by these platforms, such as increased citizen engagement and streamlined administrative processes, this research contributes to an understanding of their comprehensive impact on governance and public administration.

Digital government and regional innovation

This study examines the effect of digital government policies on regional innovation levels. The findings indicate that implementing a digital government policy significantly boosts the number of patent applications per capita. Digital government policies are particularly effective in regions with advanced marketization, robust intellectual property rights protection, superior network infrastructure levels and supportive business credit conditions.

Information Sharing in Land Registration Using Hyperledger Fabric Blockchain

Blockchain technology is increasingly being recognized for its pivotal role in enhancing security, immutability, and transparency across government sectors, notably in land registration (LR) processes. This research emphasizes the need for contextually adapted blockchain technology solutions, particularly in resource-constrained and culturally diverse settings. Utilizing the elaborated action design research method, this study presents a Hyperledger-based blockchain technology system tailored for Sudan’s LR, addressing technical challenges, evaluation frameworks, privacy measures, and deployment strategies. This system not only facilitates secure and transparent land transactions from planning to certificate issuance, but also integrates the management of land sales, significantly reducing the need for intermediaries. By providing a detailed exploration of the system’s goals, technical hurdles, and practical deployment insights, this research contributes valuable knowledge to the implementation of blockchain technology in LR, with findings that are applicable to similar contexts globally. This study underscores the importance of customizing blockchain solutions to meet the unique requirements of different environments, thereby advancing digital government in resource-constrained settings.

Digital governance in transforming health systems and health policy in India

Digital governance in transforming health systems and health policy in India

Culture and law enforcement influence on m-government adoption: An exploratory study

In an era characterized by technological advancement and innovation, the emergence of Electronic Government (e-Government) and Mobile Government (m-Government) represents significant developments. Previous studies have explored acceptance models in this domain. This research presents a novel acceptance model tailored to the context of m-Government adoption in Jordan, integrating the Information System (IS) Success Factor Model, Hofstede’s Cultural Dimensions Theory, and considerations for law enforcement factors. The primary objective of this study is to investigate the strategies for promoting and enhancing the adoption of m-Government applications within Jordanian society. Data collection involved the distribution of 203 electronic questionnaires, with subsequent analysis conducted using SPSS. The findings reveal the acceptance and significance of three hypotheses: Information Quality, Service Quality, and Power Distance. Additionally, the study incorporates the influence of Law Enforcement factors, contributing to a comprehensive understanding of the multifaceted determinants shaping the adoption of m-Government services in Jordan.

Digital Government, New Quality Productive Forces and High-quality Development of State-owned Enterprises: Evidence from Listed Companies in China

Digital Government, New Quality Productive Forces and High-quality Development of State-owned Enterprises: Evidence from Listed Companies in China

Factors Affecting User Experience of E-Government Services: An Exploratory Review

As governments worldwide increasingly embrace digital transformation, e-government services have become integral in providing citizens with convenient access to public services and information. However, the success of these digital initiatives depends heavily on the user experience (UX) they offer. This paper presents an exploratory review of the user experience factors influencing e-government services. Drawing upon existing literature and empirical studies, this review identifies and examines key factors that shape the UX of e-government platforms, including accessibility, usability, security, personalization, multi-channel accessibility, content quality, and feedback mechanisms. The paper explores how these factors contribute to the public value generated by e-government services, encompassing benefits such as enhanced accessibility, improved efficiency, increased citizen engagement, greater transparency, cost savings, and innovative service delivery. Furthermore, the review highlights the need for governments to prioritize user-centered design principles and continuously evolve their digital offerings to meet the evolving needs and expectations of citizens. By synthesizing existing research and insights, this paper provides a comprehensive understanding of the UX factors influencing e-government services and offers valuable insights for policymakers, practitioners, and researchers seeking to enhance the effectiveness and impact of digital government initiatives

Building And Perfecting Digital Government in Ho Chi Minh City, Vietnam: The Necessity and Motivation in Today's Businesses

In the context where digital transformation ranks as one of the foremost priorities for technology businesses in Vietnam, the Vietnamese government also places a special emphasis on digital conversion within the framework of the Fourth Industrial Revolution and the synchronized implementation of the National Digital Transformation Program. As a large, modern, and dynamic city, Ho Chi Minh City has swiftly shifted from e-government to digital government, significantly impacting the digital transformation processes of businesses within the city. This presents both a requirement and an opportunity to assert the city's position as a leading center for economics, culture, education, science, and technology in the country. This article endeavors to clarify the necessity, some groundbreaking results, experiences, and requirements imposed on the digital government in driving digital transformation within businesses operating in Ho Chi Minh City today.

E-government impact on developing smart cities initiative in Saudi Arabia: Opportunities & challenges

Information and communication technologies (ICT) have a recent impact on governance and public administration. Electronic government (e-government) services were created to streamline administrative processes and enhance citizen engagement on the one hand, and to build new governance models that would empower individuals, involve them in the decision-making process, and increase transparency on the other. Many individuals are doubtful about smart city projects because of the security issues that arise in such environments. In essence, internet of things gadgets are security flaws. Concerns about the proliferation of IoT sensors and the tighter coupling of infrastructure silos in cities are well-founded. The major objective of the study is to identify the influencing factors of smart cities on e-government in Saudi Arabia. Additionally, this research explores the definition of e-government, and its supporting technologies like smart cities, IoT, big data, cloud computing and other digital government platforms. After exploring the detailed definitions, the study identifies the challenging scenarios of e-government in Saudi Arabia, and discusses the different opportunities. This study also concentrates on the good practices to be followed to overcome the challenges. Furthermore, this study can be used in future research for solving real time challenges of e-government.

Evaluating the Effectiveness of E-Government Platforms in East Africa

This review evaluates the effectiveness of e-government platforms in East Africa, analyzing their impact, challenges, and best practices. It examines evaluation frameworks, adaptation for the region, and key performance indicators (KPIs). Case studies from Kenya, Uganda, Rwanda, and Ethiopia illustrate successes and hurdles. Socioeconomic, technological, and organizational factors affecting effectiveness are discussed, alongside policy implications. Recommendations encompass infrastructure enhancement, digital literacy promotion, user experience improvement, and capacity building. Future research suggestions aim to optimize e-government's role in fostering sustainable development in East Africa. Keywords: E-government, East Africa, Effectiveness, Evaluation frameworks, Digital governance

Impact of Digital Governance on Public Service Delivery in East Africa

This article explored the transformative role of digital governance in East Africa, examining its diverse implications on public service delivery. It outlines the region's initiatives aimed at harnessing digital technologies to streamline administrative processes, enhance efficiency, and promote transparency and accountability. The importance of expanding access to services, empowering citizens through engagement, and utilizing data for informed decision-making is underscored. Innovative service delivery models, capacity-building efforts, and strategies to address challenges such as the digital divide and cyber security risks are explored. By synthesizing these insights, the article highlights the potential of digital governance to revolutionize governance practices in East Africa and provides future directions for sustainable implementation. Keywords: Digital Governance, Public Service Delivery, East Africa, Efficiency Enhancement, Transparency and Accountability

Factors Influencing User Favorability of Government Chatbots on Digital Government Interaction Platforms across Different Scenarios

This study investigates the direct and indirect influences of behavioral quality, social support, perceived system, emotional perception, and public expectation on user favorability regarding government chatbots in both government service and policy consultation contexts. The findings reveal that while behavioral quality, social support, and perceived system directly affect user favorability in both scenarios, public expectation uniquely impacts user favorability in policy consultation settings, but not in government service scenarios. Furthermore, the analysis indicates that social support, emotional perception, and public expectation all indirectly influence user favorability through their mediating effect on behavioral quality in both contexts. Notably, the significant distinction between the two scenarios is the presence of an indirect impact of perceived system on user favorability within policy consultation scenarios, which is absent in government service scenarios. This study sheds light on the intricate interplay of factors shaping user favorability with government chatbots, and provides valuable insights for improving user experiences and user favorability in different governmental service contexts.

Investigating Service Characteristics as Determinants of User Performance and Satisfaction in Saudi Arabia's Mobile Government Context

Investigating Service Characteristics as Determinants of User Performance and Satisfaction in Saudi Arabia's Mobile Government Context

Government in the metaverse: Requirements and suitability for providing digital public services

Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown. This paper aims to extend the understanding of the metaverse architecture requirements and their suitability for digital public services provision. We used the systematic literature review, experts' assessment using the Delphi method, and quantitative analysis to attain this goal. Our research contributes to the literature by eliciting the structure and composition of the functional and non-functional requirements. The contributions include (1) identification and classification of 50 functional and 16 non-functional metaverse-related architecture requirements, (2) determination and relevancy of 15 most important functional and 6 non-functional requirements for digital public services provision, and (3) suitability assessment of the 21 services recommended for provision in the EU's metaverse platform with the highest potential to attract users. These findings show that governments pose unique requirements on the metaverse. Not all types of services are suitable for providing in the metaverse. Those focused on empowering citizens and helping them to develop are most important.

Redefining governance: a critical analysis of sustainability transformation in e-governance.

With the rapid growth of information and communication technologies, governments worldwide are embracing digital transformation to enhance service delivery and governance practices. In the rapidly evolving landscape of information technology (IT), secure data management stands as a cornerstone for organizations aiming to safeguard sensitive information. Robust data modeling techniques are pivotal in structuring and organizing data, ensuring its integrity, and facilitating efficient retrieval and analysis. As the world increasingly emphasizes sustainability, integrating eco-friendly practices into data management processes becomes imperative. This study focuses on the specific context of Pakistan and investigates the potential of cloud computing in advancing e-governance capabilities. Cloud computing offers scalability, cost efficiency, and enhanced data security, making it an ideal technology for digital transformation. Through an extensive literature review, analysis of case studies, and interviews with stakeholders, this research explores the current state of e-governance in Pakistan, identifies the challenges faced, and proposes a framework for leveraging cloud computing to overcome these challenges. The findings reveal that cloud computing can significantly enhance the accessibility, scalability, and cost-effectiveness of e-governance services, thereby improving citizen engagement and satisfaction. This study provides valuable insights for policymakers, government agencies, and researchers interested in the digital transformation of e-governance in Pakistan and offers a roadmap for leveraging cloud computing technologies in similar contexts. The findings contribute to the growing body of knowledge on e-governance and cloud computing, supporting the advancement of digital governance practices globally. This research identifies monitoring parameters necessary to establish a sustainable e-governance system incorporating big data and cloud computing. The proposed framework, Monitoring and Assessment System using Cloud (MASC), is validated through secondary data analysis and successfully fulfills the research objectives. By leveraging big data and cloud computing, governments can revolutionize their digital governance practices, driving transformative changes and enhancing efficiency and effectiveness in public administration.

Digital Transformation and the Frontier of China’s State Governance

Digital transformation has emerged as a significant area of interest for scholars in global political science and public administration. The advancement of digital technologies is driving a comprehensive transformation across the economy, society, and governance, thereby profoundly affecting the state governance of China. The introduction of new technologies has altered traditional power dynamics, leading to centralization and empowerment—the power redistribution issue of the digital era, which is a fundamental concern in China’s state governance. The effects of technological power, including empowerment and disempowerment of various entities, give rise to or reinforce four secondary issues: the problem of data silos and collaborative governance in internal government operations, the challenges related to technological deficits and platform regulation in market regulation, the issues of the digital divide and social justice in social governance, and concerns about privacy, transparency, and rights asymmetry. This paper integrates specific cases from China’s digital transformation and digital government initiatives to examine these cuttingedge issues and to analyze the impact of digital government reforms implemented by local Chinese governments on traditional government theories.