Differences In Satisfaction Levels Research Articles

Psychometric Properties of the Castilian Spanish Version of the Client Satisfaction Questionnaire (CSQ-8)

Although there are data on the psychometric properties of the Client Satisfaction Questionnaire (CSQ-8) in the United States Hispanic population, there are no data about the suitability of the questionnaire in Spanish-speaking populations in Spain. Trained and independent interviewers administered a Castilian Spanish translation of the CSQ-8 to 205 subjects (86.3% women, mean age 55.6 years) with subclinical depressive symptoms who participated in brief cognitive-behavioral group therapy interventions in Spain to treat subclinical depression. The internal consistency of the scale was satisfactory (α = .80). A single factor was identified that aggregated all eight items with high loadings in this global factor, which accounted for 43.5% of total variance. Differences in satisfaction were found based on the patients’ education level (p = .038) and post-treatment depressive symptoms (p = .021). There were no differences in level of satisfaction based on sex, age, marital status, social class, pre-treatment depressive symptoms or the number of sessions attended. The results indicate that the Castilian Spanish CSQ-8 has adequate psychometric properties and maintains those of the original questionnaire; therefore, it is suitable for use in Spain for assessment of satisfaction with services received.

A Study of Cellular Subscribers Satisfaction at Nanjangud Taluk

The research paper is focused on to analyze the difference in satisfaction level among different age groups towards service attributes and opinion of customers about changing their opted service connections. 50 respondents were considered as a sample from the Nanjangud town in Mysuru District. Primary data collected by distributing structured questionnaire to the Respondents at Nanjangud Town. Secondary sources like newspapers, journals and web source are considered for the study. Chi- square test and analysis of variance are selected as statistical tools to analyze the data with the help of SPSS software. It is identified that respondents are satisfied with service attributes offered at Nanjangud Town. They have expressed good opinion about service attributes except value added services. It is also found that respondents are not ready to change their present network connections because of good quality of services from their respective service providers

A Comparative Study of Customer Satisfaction in SBI and ICICI Bank

Banking industry is passing through a challenging phase. The demonetisation policy introduced by the government has affected the banking industry to a great extent. This industry plays a significant role in the economic development of a country but it is facing huge challenges due to increased competition, technological developments, changing customers’ needs and policies of government. In this competitive and fast changing era, it becomes imperative for a bank to satisfy the needs of the customers. They need to keep a close eye on the satisfaction level of customers. Satisfying customers is the key to retain them for a longer period. Banks need to frame policies and strategies for satisfying and retaining customers. The cost of making new customers is high than the cost of retaining customers. The banks are spending a lot of time and energy to frame polices about customer satisfaction. The study has been conducted to compare the satisfaction level of customers of SBI (Public Sector Bank) and ICICI (Private Sector Bank). The study will provide information about the differences in satisfaction level of customers of both banks and banking sectors and will be helpful for framing new policies relating to the customers. The study has been conducted on SBI and ICICI bank in Delhi-NCR.

Factors Associated with Choking During Meals; a Risk Indicator for Repetitive Fevers in The Elderly Community

Background: Choking during meals is a common symptom in the elderly, however the factors associated with it have not been fully clarified. In this study, we examined the factors associated with choking during meals. Methods: The oral health status and practices that promote oral health conditions was surveyed in 1305 community dwelling elderly using a self-administered questionnaire. Eight items including satisfaction with their oral condition, denture fit, chewing ability, tooth brushing frequency, dental visits, exercises to train muscles for chewing and swallowing, choking during meals, and repetitive fever were selected for analysis. Results: 25.1% of the subjects experienced choking during meals, which was significantly associated with repetitive fever occurrence. Differences in satisfaction levels with their oral condition, denture fit, chewing ability, and tooth brushing frequency were observed between groups with and without choking. Age, satisfaction level, and chewing ability were significantly associated with choking during meals. Conclusions: This study demonstrated that choking during meals is a risk indicator for repetitive fever in the elderly living in community settings. Poor chewing ability and dissatisfaction with their oral condition were risk factors associated with choking. These results suggest that training the elderly to eat efficiently and safely and improving oral conditions is necessary for those who suffer from choking during meals to prevent repetitive fever.

The comparison of mental health and marital satisfaction of fertile and infertile women referred to infertility center of Jahad Daneshgahi In Qom

IntroductionInfertility is a complex issue that affects individuals’ mental health. Also marital satisfaction can be affected by fertility status of couples. Then, it is one of the most important features of life satisfaction. So, the study of mental health and marital satisfaction of infertile and fertile women is considerable.ObjectivesThis research has been done with the aim of study and comparison of marital satisfaction level and mental health of the women who have infertility problem with those who does not have this problem.MethodIn total, 180 persons (90 infertile women and 90 fertile women) were participating in this study. Participants were comprised of those referring to infertility center of Jahad Daneshgahi in Qom. They filled the general health questionnaire (GHQ) and enrich marital satisfactions questionnaire have been used. Acquired information analyzed with the independent t-tests and one-way variance analysis.ResultsResults showed infertile women have less mental health rather than fertile women and also according to results, there was significant difference in satisfaction level of the fertile and infertile women. The number of unsuccessful pregnancies whether in fertile women or infertile women didnot have considerable effect on the marital satisfaction, while, effect of this factor on marital satisfaction level of the infertile women was higher than that on the fertile women.ConclusionGenerally, by inclusion of limitations in this plan, it is inevitable to emphasize on negative consequences of the infertility on spouses’ life and it is important to pay attention to its different dimensions.Disclosure of interestThe authors have not supplied their declaration of competing interest.

Patients’ esthetic expectations and satisfaction with complete dentures

Statement of problemUnderstanding the factors affecting patients’ satisfaction with their dentures is essential to achieving higher satisfaction rates. PurposeThe purpose of this clinical study was to test for possible relationships between the esthetic satisfaction of complete denture therapy and factors including age, sex, and esthetic expectations. Material and methodsData were integrated from 4 previous studies of complete denture satisfaction, and a secondary data analysis was performed. All studies, which had similar methodologies, recorded patients’ esthetic expectation and satisfaction scores using a 0 to 10 visual analog scale. The Sign test was used to test the difference between satisfaction and expectations. The Fisher exact, Spearman rank correlation, Wilcoxon rank sum, and Kruskal-Wallis tests, as well as the Cochran-Mantel-Haenszel test using ridit scores, were used to assess the relationships regarding the heterogeneity among studies, satisfaction, and factors of interest. ResultsOf the 283 participants studied, 52% were female, and the median age was 58 years. The satisfaction scores exceeded expectation scores significantly (P<.001), although they were both high. Age, sex, and expectations were different among studies (P<.008); age also differed between sexes (P=.004). After adjusting for the study, men had higher expectations than women (P=.005); there was no sex difference in level of satisfaction. Only in men was satisfaction positively correlated with expectations (r=0.300; P<.001). ConclusionsOverall, patients were more esthetically satisfied than they expected after completing denture therapy; esthetic satisfaction did not differ between sexes or with age. The expectation of men was higher than that of women and was positively correlated with their level of satisfaction.

Meta-analysis of Specific Music Therapy Measures and Their Implications for the Health Care System.

The purpose of the activity reported in this article was to conduct an exhaustive search of the Journal of Music Therapy, filter the articles on the desired parameters, and organize data for analysis and interpretation. Specifically, the researcher studied whether (a) there was a significant difference in physiological measures, (b) there was a significant difference in quality of life, (c) there was a significant difference in satisfaction levels, (d) there was a significant difference in pain reduction, (e) there was a significant difference in procedural length, (f) there was a significant difference in length of stay, and (g) whether the overall effect size and 95% confidence level support the recommendation of music therapy in the health care setting. Twenty-four studies met criteria for inclusion in the systematic review. Results revealed an overall effect size of d = 0.61. However, results of the 95% confidence interval included 0, which suggests that there may not be a statistically significant difference in the health care setting on desired measures. Further results and implications are discussed within the article.

Patient-based outcome analysis is important to determine the success of total knee arthroplasty: result of a focus group discussion.

BackgroundTotal knee replacement (TKR) results in an excellent outcome in terms of pain relief. The reporting of outcomes was traditionally focused on implant survivorship and objective outcomes such as range of motion, knee stability, and radiographic alignment. However, patients and doctors had differing perceptions of all domains of outcome, especially subjective quality of life domains such as emotions and social functioning. In this study, we tried to find out the expectations of Indian patients regarding TKR and assess the level of satisfaction among our patients from their view point using focus group discussion (FGD), and whether these expectations have an impact on outcomes and patient satisfaction.Materials and methodsThis study was conducted in the Department of Orthopedics, Government Medical College, Kozhikode, Kerala, India, in November 2014. Patients between the ages 60 and 65 years who met inclusion criteria were selected. A total of 50 patients were selected for FGDs. Among them, 42 patients participated in FGD. The remaining eight did not appear for the discussion. A total of four FGD sessions were conducted.Results and discussionIt was found that there is a discrepancy between the satisfaction levels of patient and surgeon. There is a difference in satisfaction level achieved depending on socioeconomic, geographic, and cultural characteristics.ConclusionNewer methods of TKR outcome assessment combining radiological outcome, surgeon-based assessment, and patient satisfaction based on their socioeconomic status and cultural characteristics should be developed for different populations.

Communities’ Satisfaction towards Housing Rehabilitation and Reconstruction Program after September 30, 2009, Earthquake in West Sumatra

The government of Indonesia had provided the Rehabilitation and Reconstruction (RR) assistance to 194,636 houses for communities after September 30, 2009, earthquake in West Sumatra. The community-based development model was adopted in this housing program aid. This study aims to explore people’s satisfaction towards the RR program and to identify the difference of satisfaction level between urban area and rural area. The research was carried out by conducting a questionnaire survey to 200 communities. The beneficiaries were invited to determine their satisfaction level based on 5 Likert scale from 1 as “not satisfied at all” to 5 as “absolutely satisfied.” The satisfaction level was assessed by two factors, process of reconstruction and result of reconstruction. It was found that the level of communities’ satisfaction is at average level. The satisfaction level of urban communities is 2.75, while the satisfaction level of rural communities is slightly higher at 2.88. The satisfaction levels of urban and rural communities with the reconstruction process are at 2.63 and 2.75, respectively, while the satisfaction level with the results of the program is at 2.84 and at 2.95, respectively. Communities’ satisfaction with the result of reconstruction is higher than that with the process of reconstruction.

The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service

National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the &lt;em&gt;cross sectional &lt;/em&gt;research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,&lt;em&gt; CSI (Customer satisfation index) &lt;/em&gt;and &lt;em&gt;IPA (Importance performance analysis).&lt;/em&gt; The result showed that significant (ρ value &amp;gt;0,05) in all dimensions which mean that there is no difference of patient satisfaction level in Social Security Organizing Body (BPJS) participants and non insurance patients toward health services in Negara General Hospital. The biggest satisfaction in non insurance patients is on the &lt;em&gt;Assurance&lt;/em&gt; variable (-1,002) and the smallest satisfaction is on the &lt;em&gt;Tangibles&lt;/em&gt; variable&lt;em&gt; &lt;/em&gt;(-1,357) and the biggest satisfaction of BPJS health insurance patients is on &lt;em&gt;Assurance &lt;/em&gt;variable (-1,085) and their smallest satisfaction is on &lt;em&gt;Responsiveness&lt;/em&gt; variable&lt;em&gt; &lt;/em&gt;(-1,367). The non insurance patients gap is (-0,217) and the BPJS health insurance patients gap is (-1,206), both of them were classified into low satisfaction level. The result of Importance performance analysis value of non insurance patient showed &lt;em&gt;Responsiveness&lt;/em&gt; attributes that should be prioritized and improved while in BPJS health patients showed &lt;em&gt;Responsiveness&lt;/em&gt; and &lt;em&gt;Reliability&lt;/em&gt; attributes that should be prioritized and improved by Negara General Hospital.

The Difference of Satisfaction Level in BPJS Health Insurance Patient and Non Insurance Patient toward Health Service

National Health Insurance (JKN) developed in Indonesia is part of the National Social Insurance System (SJSN). One way to assess the services quality is to measure the patient satisfaction level. This research is a quantitative research with the &lt;em&gt;cross sectional &lt;/em&gt;research design. The subjects of this research were the BPJS health insurance patients and non insurance patients with 200 people as the samples. The data was analyzed by the independent t-test, gap analysis,&lt;em&gt; CSI (Customer satisfation index) &lt;/em&gt;and &lt;em&gt;IPA (Importance performance analysis).&lt;/em&gt; The result showed that significant (ρ value &amp;gt;0,05) in all dimensions which mean that there is no difference of patient satisfaction level in Social Security Organizing Body (BPJS) participants and non insurance patients toward health services in Negara General Hospital. The biggest satisfaction in non insurance patients is on the &lt;em&gt;Assurance&lt;/em&gt; variable (-1,002) and the smallest satisfaction is on the &lt;em&gt;Tangibles&lt;/em&gt; variable&lt;em&gt; &lt;/em&gt;(-1,357) and the biggest satisfaction of BPJS health insurance patients is on &lt;em&gt;Assurance &lt;/em&gt;variable (-1,085) and their smallest satisfaction is on &lt;em&gt;Responsiveness&lt;/em&gt; variable&lt;em&gt; &lt;/em&gt;(-1,367). The non insurance patients gap is (-0,217) and the BPJS health insurance patients gap is (-1,206), both of them were classified into low satisfaction level. The result of Importance performance analysis value of non insurance patient showed &lt;em&gt;Responsiveness&lt;/em&gt; attributes that should be prioritized and improved while in BPJS health patients showed &lt;em&gt;Responsiveness&lt;/em&gt; and &lt;em&gt;Reliability&lt;/em&gt; attributes that should be prioritized and improved by Negara General Hospital.

Evaluation of Satisfaction Level in Patients With Mandibular Implant Supported Overdentures

Background: Implant-supported overdentures could have many benefits for patients, especially in the lower jaws. As a matter of fact, the most common reason for prescribing mandibular overdenture is dissatisfaction of patients with mandibular dentures usually because of a lack of retention, stability and function and speech difficulties. On the other hand, patients' expectations of overdenture treatments are their main disadvantage. Objectives: The aim of this study was to evaluate the satisfaction of patients who had received mandibular implant supported overdenture treatment with different number of implants. Patients and Methods: This study was a descriptive cross-sectional study. Twenty-five patients with a mean age of 62.7 years who had received mandibular implant supported overdenture treatment at the dental school of Hamadan University of Medical Sciences were enrolled. Among these patients, six had overdentures supported by one implant, nine had overdentures supported by two implants, two had overdentures supported by three implants, five had overdentures supported by four implants and three had overdentures supported by five implants. The visual analogue scale (VAS) questionnaire was used to evaluate the general satisfaction, comfort, esthetic, fitness, satisfaction of chewing and social communication, and the data was analyzed by the analysis of variance (ANOVA) test. Results: All patients in all five groups were satisfied with their overdentures; however there was no significant relationship between the number of implants and fitness (P = 0.446), esthetic (P = 0.843), comfort (P = 0.805), satisfaction of chewing (P = 0.133), social communication (P = 0.322) and general satisfaction (P = 0.493). Conclusions: There was no difference in satisfaction level of patients who had received mandibular overdentures with different number of implants.

Comparison between topical and peribulbar anesthesia experienced by patients who underwent phacoemulsification surgery

Topical anesthesia has steadily gained popularity due to speed and ease of administration, rapid visual recovery postoperatively and the lack of block-related complications. In this investigation, we attempted to study patient satisfaction subjectively in individuals who underwent phacoemulsification under either topical anaesthesia (augmented by intracameral anaesthesia) or peribulbar block. In our study, patients aged 50–70 years scheduled for phacoemulsification for cataract surgery were enrolled. The study cohort was comprised of 80 patients. Patients were scheduled to undergo phacoemulsification with topical anesthesia or peribulbar block. Patient satisfaction was assessed by one research assistant only, using the Iowa Satisfaction in Anesthesia Scale (ISAS). The Student's t-test was used to determine the significance of IOWA score in both groups. The statistical analysis was performed in SPSS Software. Results of the ISAS indicated that there was no difference in satisfaction level with peribulbar anesthesia (was not statistically significant P=0.07) compared to topical anesthesia. Satisfaction scores were studied in patients who underwent phacoemulsification under topical anaesthesia than those who were operated under peribulbar block. However this difference was not found to be statistically significant in our study. Topical anesthesia provides better patient satisfaction as peribulbar anesthesia during cataract surgery.

Measuring the Satisfaction Levels of Mobile Financial Services Users in Bangladesh

Bangladesh enjoys fast growing mobile financial services (MFS) outlook that covers only 15% of the total population which indicates an ample opportunity yet to be tapped. This study aims to examine the satisfaction levels of mobile financial services users under different dimensions using SERVQUAL instrument. A self-administered questionnaire was used to survey in Dhaka with a sample of 201 respondents of various strata and data were analyzed by using descriptive statistics and ANOVA. The findings reveal that the overall satisfaction level of the users is somewhat satisfactory. The results also show that there are significant differences in satisfaction levels among the MFS user groups in terms of service providers' commitment, speed and sincerity and these differences are insignificant in terms of service users' income and convenience. The study suggests that the services need to be more customized and developed to improve the levels of satisfaction of the users.

Job Satisfaction and Regime Change: Evidence from a Natural Experiment

ABSTRACTLittle is known about the effects of regime change on government workers’ job satisfaction. Conventional theories of work satisfaction have identified various individual or organizational antecedents of public employees’ well-being in many different contexts. In this study, we add an additional level of analysis to the study of job satisfaction. The German reunification in 1990 constitutes a natural experiment where public employees’ institutional work environment changed dramatically. Using data from the German Socio-Economic Panel, we show that, after the reunification, East German public employees who stayed in their jobs experienced a “satisfaction shock” by substantially decreasing their levels of job satisfaction. This finding is in line with what has been labelled as “survivor syndrome” in the general management literature. We also find that, after three years’ time, differences in satisfaction levels between East and West Germans reverted to pre-reunion levels. These findings are robust to various model specifications and alternative estimators. The theoretical and practical implications of our findings are discussed.

Professional profile, well-being and job satisfaction among psychologists working in public healthcare services

Different work environments and working conditions can affect or influence levels of well-being and job satisfaction. This study's aim was to analyze the well-being and job satisfaction of 66 psychologists working in the public healthcare services of two municipal healthcare centers and a federal university. Data were submitted to descriptive, variance and correlation analyses. The results revealed general averages with values close to the scales' midpoints. The analysis of variance among the groups of psychologists working in the three different facilities showed significant differences in levels of satisfaction regarding working conditions and the perception of accomplishment/expressiveness. The satisfaction scales were significantly correlated with the well-being scales. The conclusion is that the results show possible interventions designed to reduce or eliminate negative factors and increase well-being and job satisfaction.

Exploring Satisfaction Towards Web Text Reading Among Dyslexic and Normal Learners

The study aims to investigate the difference insatisfaction levels between normal and dyslexic learners when presented with various web text modes. Due to the high percentage of web users who exhibit some traits ofdyslexia, presenting a web text that follows the guidelines which are meant for normal users poses challenges todyslexic users. Acknowledging the ubiquitous use of the web for learning and the massive availability of text on the web as well as the significant number of dyslexic learners, this investigation intends to derive appropriate guidelines for displaying web text that could accommodate both normal and dyslexic learners. This qualitative study employs a multiple case study design and data are mainly collected via observation and guided interviews. The study reveals that existing dyslexia-friendly text guidelines are also appropriate for normal learners and contrary to the popular belief that assistive technology such as screen readers are helpful in reading, reading text aloud does not always work for both dyslexic and normal learners.

Job Satisfactin of Scholars in Kyrgyzstan Universities

The purpose of this research is to investigate the level of job satisfaction of academicians in Kyrgyz State universities. In this context, among 11 state universities in Bishkek 381 academicians were chosen at random and were asked to fill up a survey form. Data were collected by the Minnesota Satisfaction Questionnaire (MSQ)-short form which consists of 20 items. Data were evaluated by descriptive analysis, non parametric statistics techniques were used to indentify if academicians demographic backgrounds affect their job satisfaction level. The results show that academicians | extrinsic job satisfaction level was satisfactory, general and intrinsic levels were very satisfactory, the factors of job satisfaction from highest were | good relations with co-workers | and | management style | and the lowest were | working conditions | and | wages | , there were no important difference between job satisfaction among academic titles, but there were differences in satisfaction levels in terms of gender, age, experience and income.

Consumer satisfaction with the Child and Adolescent Mental Health Service and its association with treatment outcome: A 3–4-year follow-up study

Background: Consumer satisfaction studies with the Child and Adolescent Mental Health Service (CAMHS) have mainly assessed evaluations in a short-term follow-up perspective. Adolescent reports with CAMHS have not been included nationally. Aims: The purposes of this study were to explore adolescent and parental satisfaction with the CAMHS in a 3–4-year follow-up perspective, and to examine the relationships between reported consumer satisfaction and clinical parameters such as reason for adolescent referral, emotional/behavioral symptoms and treatment outcome. Methods: Of 190 adolescent–parent pairs in a sample of CAMHS outpatients, 120 completed a Consumer Satisfaction Questionnaire. Parents assessed adolescent emotional/behavior problems both at baseline and at follow-up by completing the Child Behavior Checklist (CBCL). Correlations were examined between adolescent and parental evaluations. The relationships between service satisfaction and symptom load at baseline and follow-up and treatment outcome at follow-up were explored. Results: Overall, adolescents and parents were satisfied with the services received from the CAMHS. The correlations between adolescent and parent consumer satisfaction ratings were low to moderate. Consumer satisfaction was significantly and negatively correlated with symptom load on the CBCL Total Problems scores at baseline, but not at follow-up. There was no difference in satisfaction levels between those who improved after treatment and those who did not. Conclusions: Given the differences in informant ratings of consumer satisfaction, it is important to include both adolescent and parental perceptions in evaluations of CAMHS services and treatment outcomes. Consumer satisfaction should serve as a supplement to established standardized outcome measures.

Satisfaction levels of paediatric surgeons in Canada

Surgeons' satisfaction levels may affect patient care and the stability of the surgical workforce. A detailed Internet-based satisfaction survey was administered to paediatric surgeons in Canada in 2005 and 2012. Satisfaction was rated 1 (most) to 5 (least), in five areas: quality of life, financial compensation, work environment, academics and patient care. Responses were received from 21 surgeons in 2005 and 61 in 2012, representing 43% and 98% of practicing paediatric surgeons in Canada, respectively. Satisfaction levels were generally moderate to high in most areas during both years. In academics, surgeons were more satisfied in 2012 with the amount of teaching they provided (1.8 versus 2.2; P=0.02), and clinical research they performed (2.5 versus 3.0; P=0.04). In patient care, there was higher satisfaction with the ability to provide elective services without impediment (2.5 versus 3.0; P=0.02). Over the seven-year period, surgeons increasingly preferred the Canadian health care system over that of the United States (1.7 versus 2.2; P=0.02). In the 2012 survey, no differences in levels of satisfaction were found between male and female surgeons. During the recent seven-year period, satisfaction levels of paediatric surgeons in Canada have been stable with regard to quality of life, compensation and work environment, and improving in areas of academics and patient care. Male and female surgeons are equally satisfied. The Canadian health care system is preferred over that of the United States.