Differences In Satisfaction Levels Research Articles

Pengaruh Pelayanan SDM Terhadap Tingkat Kepuasan Pasien di Pelayanan Rawat Jalan RS X Jambi (Analisis Perbandingan Pasien Umum dan BPJS)

Health services require hospitals to provide quality services in accordance with the needs and desires of patients with reference to the code of ethics profession. Hospital demand in providing good service quality can improve the degree of patient satisfaction. Patient satisfaction is a common problem that often occurs in the hospital. This study aims to determine the effect of human resources service on patient satisfaction and see the ratio of the level of satisfaction between general patients and BPJS. This research is a comparative and with cross sectional approach. The sample in this study were general patients and BPJS who treated in outpatient installation as 108 respondents using chi-square statistical test and T test. The results showed that there were eight variables related to patient satisfaction level, namely educational level (p=0,0001), job status (p=0.0001), membership status (p=0,001), Service of human resources (p=0.0001), Service procedures (p=0.0001), Service of pharmacy (p=0.0001), Comfort (p=0,012), And patient relationship with hospital staff (p=0,0001) and there was difference of satisfaction level between general patient and BPJS (p=0.0001). Human resources services affect the level of patient satisfaction and there is difference of satisfaction level between general patient and BPJS. Suggestions for hospitals to continuously evaluate services by implementing the Plan Do Check Act (PDCA) cycle, so that the shortcomings that occur during the service process can continue to be minimized.

Seasonal variation in urban tourist satisfaction

PurposeThe purpose of this study is to detect the differences in satisfaction levels with regard to different elements of the city tourism offering during the season and off-season. Furthermore, the aim is to find out what factors determine the satisfaction of season and off-season tourists.Design/methodology/approachThis paper is based on the results of a survey conducted during 2016 in Opatija and Rijeka (Croatia). The analyses were conducted on a sample of 1,249 respondents. Data analysis included principal component analyses, ANOVA and series of regression analyses.FindingsResults confirmed that there is a significant difference in overall satisfaction, as well as in all five satisfaction dimensions, between tourists visiting the cities during the season and those visiting in the pre- and post-season. In addition, simple regression analyses revealed that tourists staying in those cities during the peak season expressed a statistically significant higher level of satisfaction than those visiting in the pre- and post-season. However, no statistically significant difference was found in overall satisfaction and in four out of five satisfaction dimensions, between pre- and post-season tourists.Practical implicationsThe findings have relevant implications for destination managers in their further decisions aimed at developing a more satisfactory tourism offering in the season and off-season.Originality/valueThe main contribution of this paper lies in the connection between tourist satisfaction and the season of their visit, as previous studies have rarely considered the season when analysing tourist satisfaction with the destination offering.

Levels of Satisfaction with Leisure Time in Foreign Students

The aim of this study was to investigate levels of satisfaction with leisure time in foreign students of Kocaeli University. In the collection of the data, the Leisure Satisfaction Scale (LSS) and demographic status questionnaire were used; 257 male and 103 female students participated. In the LSS scores for the separate domains, participants scored highest in Education and lowest in the Aesthetic subscale. There was no statistically significant difference in satisfaction levels between the genders, monthly income groups, and levels of academic achievement; but statistically significant differences were found between the students’ faculties. Significant differences were found between faculties in the LSS scores on the Psychological subscale, and between students’ monthly incomes and the Relaxation subscale on the LSS. As a result, there was a significant difference between the different faculties and students’ satisfaction with leisure time on the Psychological subscale.

Subjective Satisfaction with Off -Grid Electricity in Rural India

In recent years, o ff-grid technologies have begun to compete with grid extension in rural electrification. Because these technologies are often sold by private companies and only o er limited loads and hours of power, understanding people's subjective satisfaction with them is critical for the analysis of technology adoption. Unfortunately, existing studies do not distinguish between grid electricity and off -grid technologies. Here we use the freely available ACCESS dataset of 8,563 households in rural India to examine people's subjective satisfaction with grid and off -grid electricity. We find few differences in the average level of satisfaction even though o ff-grid technologies o er fewer hours of power. We also find that people using off -grid technologies are not very sensitive to the availability of hours, unlike households connected to the grid.

Gender and Age Differences in Patient Satisfaction with Dental Care in the Urban and Rural Areas of Indonesia: Pilot Pathfinder Survey

Objective: To know the difference of patient satisfaction to dental service based on gender and age in urban and rural area of Gowa regency of South Sulawesi, Indonesia. Material and Methods: This study used pilot pathfinder survey design, conducted in Gowa regency in April 2018. The sample consisted of 420 participants. Data were collected using a satisfaction III questionnaire that has been designed in accordance with a survey of fifty-one questions. Questionnaires are divided into seven subscales: General Satisfaction, Technical Quality, Interpersonal Aspect, Communication, Financial Aspect, Time Spent with Doctors, Access / Availability / Convenience. The level of satisfaction was analyzed using t independent test. The level of significance was set at 5%. Results: In dental and oral health services in urban areas there was a significant difference of satisfaction level between males and females group >35 years and in rural area there was difference of satisfaction level significant between mals and females based on communication aspect in age group ≤35 years and there is no significant difference of satisfaction level between urban and rural area. Conclusion: There is difference of satisfaction level between males and females based on technical and communication quality aspect and there is no difference of level of satisfaction between urban and rural area.

Residential and neighborhood satisfaction in shantytowns of Riyadh city, Saudi Arabia: levels and determinants

Shanty areas form due to population pressures jeopardizing jobs, income, and shelters. Such dwelling units are crowded, unhygienic, and have shortage of basic supplies, and unplanned road systems due mainly to the lack of legal approval. Consequently, it leads to discontent and unhappiness, as the residents struggle to meet the ends-unstable occupations, low salaries, poor infrastructures, ill health, unsafe living conditions etc. This paper attempts to examine the levels of satisfaction of residents in such shanty areas in terms of neighborhood and home environments, to model the variables that influence their satisfaction. This study selected 430 head of households obtained through a stratified sampling method from seven shantytowns in Riyadh city. Surprisingly, residents are more or less satisfied with the neighborhood and the home environments (mean satisfaction of 3.05 and 3.07 respectively, on a five-point scale). However, some shantytowns had the advantage either in terms of homes or in neighborhoods, leading to differences in satisfaction levels. Conditions such as birthplace, working status, high income, long duration of stay, intentions to continue living in the shantytown and having public water supply significantly explain satisfaction with the neighborhood, especially in Al-Mursalat, Al-Jibs and An-Nahdha. Likewise, Saudi nationality, long duration of stay, and intentions to continue staying in Shantytown were the favorable conditions of homes at Al-Mursalat and Al-Jibs localities. This shows that satisfaction with a neighborhood has many conditions in and around – personal, public facility as well as the attachment with the place. However, that of the home has only a set of personal and attachment variables. This paper points out the relevant intervention programs in order to improve the living conditions and life satisfaction of the shantytown residents.

Re-Employability of Older People in Khon Kaen Municipality (KKM)

The employability of older people is a key issue worldwide due to changing demographics. This study aimed to investigate employers’ demand for re-employing older people, specifically in two major areas: 1) the current employers’ behavior or experience as well as attitude towards older employees, and 2) what will stimulate the employment of older people. The data were gathered by face-to-face interviews employing a structured questionnaire from 301 owners of or the CEOs of business establishments in Khon Kaen Municipality (KKM), Thailand. These were selected from business establishments in KKM proportionally via a stratified sampling procedure, by business sector, legality classification and size. More than half of those businesses with older employees were pleased with them, larger manufacturing businesses retain most of the older employees, and no indication was found that these employers discharge their employees even if they reach official retirement age, nor do older employees stay with an organization for shorter periods of time than any other employees. Furthermore, we found no significant difference in level of satisfaction between the manufacturing sector and the commercial sector. Formal business operators (e.g. limited liability partnerships, limited companies, etc.) were more satisfied with their older employees rather than informal ones. Additionally, size of corporation was related to the level of satisfaction. Lastly, the most desired intervention measures were intermediary mechanisms to link potential employers closer to potential employees. Preferred choices of government incentives to boost the employment of older people, by both business sector are tax incentives and wage subsidies.

A study of satisfaction of medical students on their mentoring programs at one medical school in Korea.

PurposeThe purpose of this study was to investigate the awareness levels of medical students regarding the characteristics of each function within a mentoring program conducted within Kyung Hee University and to ultimately suggest points for reformation. Medical students’ awareness levels were determined using a 29-item questionnaire.MethodsThe questionnaire was conducted on 347 medical students, excluding 25 students who either marked multiple answers or did not reply. The assessment of the program was based on a questionnaire with the use of a 5-point Likert scale using SPSS version 22.0. Multiple regression was conducted to examine the relationship between the satisfaction level, regarding functions of mentoring programs, and characteristics of mentoring programs. Interviews were conducted to supplement additional information that was hard to gain from the questionnaire.ResultsThe results on demographic and functional characteristics revealed that there was no statistically significant differences in satisfaction levels across gender, whereas there were significant differences across grade levels. In addition, there were significant differences in the frequency of meetings and topics of conversation while the length of meetings and meeting place were not significantly different.ConclusionFor the improved mentoring programs for medical students, the program should focus on the frequency of meetings and the topics of conversation. Furthermore, mentoring programs of high quality can be expected if professors take interview results into consideration. Also, students want to be provided with psychosocial advice from mentors in various ways such as role model function.

38 A comparison of two interventions in the treatment of severe ankle sprains and distal fibular avulsion fractures: a patient perspective

Stable ankle injuries are highly prevalent in Emergency Departments across the UK. Appropriate management to enable patients to experience a smooth recovery and prevent chronic ankle instability or reoccurrence is...

Women’s satisfaction and perception of control in childbirth in three Arab countries

Women’s satisfaction and perceived control in childbirth are important attributes of the childbirth experience and quality of care indicators. This article presents findings from the pre-intervention phase of a multi-centre implementation study in Egypt, Lebanon and Syria, to introduce a labour companionship model in these countries. A sample of 2620 women giving birth in three public teaching hospitals from November 2014 to July 2015 in Beirut and Mansoura, and from November 2014 to April 2015 in Damascus were interviewed by trained field workers. Additional information was abstracted from medical charts. An adapted version of the Mackey Childbirth Satisfaction Rating Scale was used to measure women’s satisfaction and the shortened version of the Labor Agentry Scale was used to assess perception of control. The total satisfaction score was high in all sites with the lowest being in Egypt. Perceived control was directly related to satisfaction. Women with low education levels had higher levels of childbirth satisfaction. Women who had fewer children from Egypt and Lebanon, and those who received care by a team including both male and female physicians in the Syrian hospital were more likely to be dissatisfied than their counterparts. Variations in the management and provision of care between the three countries may explain the differences in satisfaction levels observed. Further qualitative research is needed to deepen our understanding of the concepts of control and satisfaction in the Arab culture as well as to establish the factors associated with women’s positive childbirth experiences to inform the provision of quality maternity care.

A Socio-demographic Study of Destination Management for Coastal Tourism in Phuket

This study examined the effects of socio-demographic variables on destination satisfaction with beaches in Phuket, Thailand, a renowned Sea-Sand-Sun destination. Phuket has consistently been top ranked for coastal tourism, with 12.5 million tourists generating USD 9.04 million (34.62 THB = 1 USD as of April 30, 2017) revenue in 2015. In order to study the relationship between demographic variables and satisfaction, a survey was given to 1,221 visitors in the departure hall of Phuket International Airport. Analysis of Variance (ANOVA) was employed to examine the interaction between tourist socio-demographics and tourist satisfaction. The findings showed nationality had the most significant influence on the overall tourist satisfaction with Maikhao beach, Surin-Bangtao beach, and Kata-Karon beach. Education was a significant factor concerning Patong-Kamala beach, and income was directly correlated with tourist satisfaction in the case of Kata-Karon beach. Additional analysis showed that being a first time visitor or repeat visitor, and number of nights spent had significant effects on tourist satisfaction. The findings reveal considerable differences in satisfaction levels between tourists’ profiles and destinations that will be essential in helping tourism decision makers, local government and businesses to comprehensively manage and market to specific tourist segments.

Psychometric Properties of the Castilian Spanish Version of the Client Satisfaction Questionnaire (CSQ-8)

Although there are data on the psychometric properties of the Client Satisfaction Questionnaire (CSQ-8) in the United States Hispanic population, there are no data about the suitability of the questionnaire in Spanish-speaking populations in Spain. Trained and independent interviewers administered a Castilian Spanish translation of the CSQ-8 to 205 subjects (86.3% women, mean age 55.6 years) with subclinical depressive symptoms who participated in brief cognitive-behavioral group therapy interventions in Spain to treat subclinical depression. The internal consistency of the scale was satisfactory (α = .80). A single factor was identified that aggregated all eight items with high loadings in this global factor, which accounted for 43.5% of total variance. Differences in satisfaction were found based on the patients’ education level (p = .038) and post-treatment depressive symptoms (p = .021). There were no differences in level of satisfaction based on sex, age, marital status, social class, pre-treatment depressive symptoms or the number of sessions attended. The results indicate that the Castilian Spanish CSQ-8 has adequate psychometric properties and maintains those of the original questionnaire; therefore, it is suitable for use in Spain for assessment of satisfaction with services received.

A Study of Cellular Subscribers Satisfaction at Nanjangud Taluk

The research paper is focused on to analyze the difference in satisfaction level among different age groups towards service attributes and opinion of customers about changing their opted service connections. 50 respondents were considered as a sample from the Nanjangud town in Mysuru District. Primary data collected by distributing structured questionnaire to the Respondents at Nanjangud Town. Secondary sources like newspapers, journals and web source are considered for the study. Chi- square test and analysis of variance are selected as statistical tools to analyze the data with the help of SPSS software. It is identified that respondents are satisfied with service attributes offered at Nanjangud Town. They have expressed good opinion about service attributes except value added services. It is also found that respondents are not ready to change their present network connections because of good quality of services from their respective service providers

A Comparative Study of Customer Satisfaction in SBI and ICICI Bank

Banking industry is passing through a challenging phase. The demonetisation policy introduced by the government has affected the banking industry to a great extent. This industry plays a significant role in the economic development of a country but it is facing huge challenges due to increased competition, technological developments, changing customers’ needs and policies of government. In this competitive and fast changing era, it becomes imperative for a bank to satisfy the needs of the customers. They need to keep a close eye on the satisfaction level of customers. Satisfying customers is the key to retain them for a longer period. Banks need to frame policies and strategies for satisfying and retaining customers. The cost of making new customers is high than the cost of retaining customers. The banks are spending a lot of time and energy to frame polices about customer satisfaction. The study has been conducted to compare the satisfaction level of customers of SBI (Public Sector Bank) and ICICI (Private Sector Bank). The study will provide information about the differences in satisfaction level of customers of both banks and banking sectors and will be helpful for framing new policies relating to the customers. The study has been conducted on SBI and ICICI bank in Delhi-NCR.

Factors Associated with Choking During Meals; a Risk Indicator for Repetitive Fevers in The Elderly Community

Background: Choking during meals is a common symptom in the elderly, however the factors associated with it have not been fully clarified. In this study, we examined the factors associated with choking during meals. Methods: The oral health status and practices that promote oral health conditions was surveyed in 1305 community dwelling elderly using a self-administered questionnaire. Eight items including satisfaction with their oral condition, denture fit, chewing ability, tooth brushing frequency, dental visits, exercises to train muscles for chewing and swallowing, choking during meals, and repetitive fever were selected for analysis. Results: 25.1% of the subjects experienced choking during meals, which was significantly associated with repetitive fever occurrence. Differences in satisfaction levels with their oral condition, denture fit, chewing ability, and tooth brushing frequency were observed between groups with and without choking. Age, satisfaction level, and chewing ability were significantly associated with choking during meals. Conclusions: This study demonstrated that choking during meals is a risk indicator for repetitive fever in the elderly living in community settings. Poor chewing ability and dissatisfaction with their oral condition were risk factors associated with choking. These results suggest that training the elderly to eat efficiently and safely and improving oral conditions is necessary for those who suffer from choking during meals to prevent repetitive fever.

The comparison of mental health and marital satisfaction of fertile and infertile women referred to infertility center of Jahad Daneshgahi In Qom

IntroductionInfertility is a complex issue that affects individuals’ mental health. Also marital satisfaction can be affected by fertility status of couples. Then, it is one of the most important features of life satisfaction. So, the study of mental health and marital satisfaction of infertile and fertile women is considerable.ObjectivesThis research has been done with the aim of study and comparison of marital satisfaction level and mental health of the women who have infertility problem with those who does not have this problem.MethodIn total, 180 persons (90 infertile women and 90 fertile women) were participating in this study. Participants were comprised of those referring to infertility center of Jahad Daneshgahi in Qom. They filled the general health questionnaire (GHQ) and enrich marital satisfactions questionnaire have been used. Acquired information analyzed with the independent t-tests and one-way variance analysis.ResultsResults showed infertile women have less mental health rather than fertile women and also according to results, there was significant difference in satisfaction level of the fertile and infertile women. The number of unsuccessful pregnancies whether in fertile women or infertile women didnot have considerable effect on the marital satisfaction, while, effect of this factor on marital satisfaction level of the infertile women was higher than that on the fertile women.ConclusionGenerally, by inclusion of limitations in this plan, it is inevitable to emphasize on negative consequences of the infertility on spouses’ life and it is important to pay attention to its different dimensions.Disclosure of interestThe authors have not supplied their declaration of competing interest.

Patients’ esthetic expectations and satisfaction with complete dentures

Statement of problemUnderstanding the factors affecting patients’ satisfaction with their dentures is essential to achieving higher satisfaction rates. PurposeThe purpose of this clinical study was to test for possible relationships between the esthetic satisfaction of complete denture therapy and factors including age, sex, and esthetic expectations. Material and methodsData were integrated from 4 previous studies of complete denture satisfaction, and a secondary data analysis was performed. All studies, which had similar methodologies, recorded patients’ esthetic expectation and satisfaction scores using a 0 to 10 visual analog scale. The Sign test was used to test the difference between satisfaction and expectations. The Fisher exact, Spearman rank correlation, Wilcoxon rank sum, and Kruskal-Wallis tests, as well as the Cochran-Mantel-Haenszel test using ridit scores, were used to assess the relationships regarding the heterogeneity among studies, satisfaction, and factors of interest. ResultsOf the 283 participants studied, 52% were female, and the median age was 58 years. The satisfaction scores exceeded expectation scores significantly (P<.001), although they were both high. Age, sex, and expectations were different among studies (P<.008); age also differed between sexes (P=.004). After adjusting for the study, men had higher expectations than women (P=.005); there was no sex difference in level of satisfaction. Only in men was satisfaction positively correlated with expectations (r=0.300; P<.001). ConclusionsOverall, patients were more esthetically satisfied than they expected after completing denture therapy; esthetic satisfaction did not differ between sexes or with age. The expectation of men was higher than that of women and was positively correlated with their level of satisfaction.

Meta-analysis of Specific Music Therapy Measures and Their Implications for the Health Care System.

The purpose of the activity reported in this article was to conduct an exhaustive search of the Journal of Music Therapy, filter the articles on the desired parameters, and organize data for analysis and interpretation. Specifically, the researcher studied whether (a) there was a significant difference in physiological measures, (b) there was a significant difference in quality of life, (c) there was a significant difference in satisfaction levels, (d) there was a significant difference in pain reduction, (e) there was a significant difference in procedural length, (f) there was a significant difference in length of stay, and (g) whether the overall effect size and 95% confidence level support the recommendation of music therapy in the health care setting. Twenty-four studies met criteria for inclusion in the systematic review. Results revealed an overall effect size of d = 0.61. However, results of the 95% confidence interval included 0, which suggests that there may not be a statistically significant difference in the health care setting on desired measures. Further results and implications are discussed within the article.

Strategic Management Accounting Techniques of Manufacturing Organizations of Bangladesh With Special Reference to Satisfaction Level

Different types of business strategy and a number of sophisticated strategy-based techniques have emerged to support and meet the challenges of global competition and customer satisfaction. As a manufacturing organization’s business strategies, such as strategic pattern, strategic mission, and strategic positioning are different- the satisfaction levels of various Strategic Management Accounting Techniques (SMAT) can vary accordingly. This study discussed the degree of similarity and variances of these in listed manufacturing organizations in Bangladesh. Research question of the study is whether relationships between the satisfaction levels of different SMAT and different types of strategic pattern, vision, mission and positioning in listed manufacturing organizations of Bangladesh have been prevailing? Secondary data were collected from 100 listed companies between August and October, 2016. For statistical analysis we used ANOVA test. Out of 16 types of SMAT, none of the techniques found satisfied, few of the techniques are in neutral positions, and most of these are in dissatisfic levels. Study found that the SMAT varies between countries due to economical and cultural differences. Authors found that there is no difference in satisfaction level of different types of SMA techniques identified by the authors based on a previous study. Studics also found that there is significant difference in strategic mission and strategic positioning at 95% confidence interval, respectively.

Patient-based outcome analysis is important to determine the success of total knee arthroplasty: result of a focus group discussion.

BackgroundTotal knee replacement (TKR) results in an excellent outcome in terms of pain relief. The reporting of outcomes was traditionally focused on implant survivorship and objective outcomes such as range of motion, knee stability, and radiographic alignment. However, patients and doctors had differing perceptions of all domains of outcome, especially subjective quality of life domains such as emotions and social functioning. In this study, we tried to find out the expectations of Indian patients regarding TKR and assess the level of satisfaction among our patients from their view point using focus group discussion (FGD), and whether these expectations have an impact on outcomes and patient satisfaction.Materials and methodsThis study was conducted in the Department of Orthopedics, Government Medical College, Kozhikode, Kerala, India, in November 2014. Patients between the ages 60 and 65 years who met inclusion criteria were selected. A total of 50 patients were selected for FGDs. Among them, 42 patients participated in FGD. The remaining eight did not appear for the discussion. A total of four FGD sessions were conducted.Results and discussionIt was found that there is a discrepancy between the satisfaction levels of patient and surgeon. There is a difference in satisfaction level achieved depending on socioeconomic, geographic, and cultural characteristics.ConclusionNewer methods of TKR outcome assessment combining radiological outcome, surgeon-based assessment, and patient satisfaction based on their socioeconomic status and cultural characteristics should be developed for different populations.