Hotel Development Research Articles

GUIDELINES FOR THE SERVICE QUALITY DEVELOPMENT OF SMALL BOUTIQUE HOTELS THAT ATTRACT DOMESTIC WORKCATION TOURISTS: THE CASE OF PATTAYA CITY, THAILAND

The aims of this study are to 1) study the level of service quality of small boutique hotels in Pattaya City, (2) study the behaviors of Domestic workcation tourists at small boutique hotels in Pattaya City, and (3) suggest guidelines for the service quality development of small boutique hotels that attract domestic workcation tourists in Pattaya City. Small boutique hotels are presently dispersed around the globe, especially in Pattaya City, Thailand, where small boutique hotels are plentiful. Meanwhile, the concept of ‘workcation’ is more recognizable due to its concept of ‘anywhere is an office’. Although this concept is not new, limited studies concerning workcation tourists were found, particularly studies of service quality among small boutique hotels as well as workcation tourists’ behaviors. A mixed research method was used to accomplish the research objectives. For quantitative research, a validated questionnaire was refined to collect data from targeted samples of 400 domestic workcation tourists who had stayed at small boutique hotels in Pattaya City. For qualitative research, a semi-structured in-depth interview was organized to collect data from 30 small boutique hotel entrepreneurs in Pattaya. The results indicated that domestic workcation tourists prioritize the following service quality factors: tangibility (x̄ = 4.51), responsiveness (x̄ = 4.51), reliability (x̄ = 4.48), assurance (x̄ = 4.29), and empathy (x̄ = 4.35). For behavioral studies, the findings revealed that domestic workcation tourists usually traveled alone, spent only one night at the hotels, stayed over five times per year, preferred July–September as a travel period, obtained hotel information via social media, and regularly made reservations through social media platforms. Having an internet connection was crucial to them. Lastly, three dimensions of guidelines were formulated, including human resource development, organization development, and information technology development. The findings give valuable insights for tourism stakeholders to cater domestic workcation tourists in response to the blooming of small boutique hotels in Pattaya, Thailand and other equivalent areas.

Development of Prospective Economic Specializations as a Condition for Regional Economic Growth

Introduction. In the new economic conditions caused by the sanctions pressure, the Russian economy needs new sources of growth. Economic specializations in Russian regions, which are understood as prospective sectoral priorities and types of economic activity, can act as a source of revitalizing economic dynamics revival. Geopolitical turbulence and the associated focus on the development of the domestic market have led to additional attention from researchers and experts to the study of the economic specializations of Russian subjects. The objective of this study is to substantiate the development of economic specializations in the regional economy, acting as a condition for its growth. Materials and Methods. Using the materials of the Vologda Region, the export-oriented region of the Northwest, the list of economic specialization, the development of which is promising from the point of view of long-term economic growth, was formulated. The main sources of information are Rosstat data and input-output tables for the Vologda Region. The economic specializations for the region are primarily based on studies that focus on identifying and developing economic specialization in Russian regions. The use of input-output modeling methodology has allowed to determine the impact on the regional economy of extending the value chain in the timber industry due to increased domestic demand for wood products. Results. Based on the analysis of the dynamics of industrial production in the Vologda Region, it was revealed that the Vologda Region is among the regions that have felt the impact of the sanctions. Вased on the approaches of the authors engaged in the search for promising economic specializations of the region, it is established that the timber industry and tourism can act as such. The results of the input-output modeling are shown that stimulating consumer demand for woodworking products has a significant impact on the growth of a region’s economy. This demand is driven by the needs of the tourism sector. The calculations were performed in determining the significance of promoting projects for the development of hotels utilizing CLT panel-based technologies in the region. Discussion and Conclusion. In the study, it was determined that stimulating demand for the production of deep processing of wood (houses from CLT panels) would have a significant impact on the growth of the regional economy, ensuring an increase in the production of goods and services, the wage fund and the number of employed. It was also shown that the development of proposed economic specializations in the Vologda Region is promising and allows for the concentration of added value within the region, which is particularly important for the development of the domestic market. For the regional authorities, the interest lies in the possibility of obtaining a quantitative assessment of the development of economic specializations on their territory, which can be used by them in the improvement of economic policy.

INNOVATIONS IN HOTEL MANAGEMENT: THE IMPACT OF NEW TECHNOLOGIES ON IMPROVING CUSTOMER SERVICE

In today's world, the hospitality industry is undergoing significant transformations driven by innovative technologies that open new horizons for enhancing customer service. Hotel management increasingly relies on digital solutions that improve the quality of services, personalize guest interactions, and refine internal business processes. Among the key technologies transforming the hotel sector, artificial intelligence, the Internet of Things, automation, and big data stand out. Their implementation fosters the effective development of hotels and enhances their competitiveness in the global market. In this context, studying contemporary innovations in hotel management, their impact on the customer experience, and analyzing the challenges associated with implementing cutting-edge technologies is a particularly relevant task for the academic community. This article aims to explore how innovative technologies transform the approach to customer service in hotels, specifically through the examples of hotel chains such as Hilton and Marriott International.

Unmanned smart hotel: applications and examples

PurposeIn the tourism sector, fully unmanned and partially unmanned hotel models serving customer segments from different income groups are increasing. Analyzing examples of unmanned hotels worldwide and their practices is crucial for understanding the automation systems used, the smart technologies employed, and the opportunities and challenges these hotels present, as well as for gaining insights into their impacts on the tourism sector.Design/methodology/approachThe data used in this research were obtained from secondary sources. One of the qualitative research methods, document analysis, was used for the analysis of these sources. The content analysis technique was used in the analysis of the data. A seven-stage systematic review process was used in the research. This seven-stage review process consists of the following stages: (1) determining the review objectives and formulating research questions; (2) identifying search terms and selection criteria; (3) conducting a search for unmanned hotel applications before clarifying exclusion and inclusion criteria; (4) evaluating the quality and relevance of unmanned hotel applications; (5) identifying content analysis review variables; (6) conducting content analysis; and (7) analyzing and reporting the findings.FindingsIn traditional hotel management, the innovations brought by digitalization and automation are transforming the guest experience and increasing operational efficiency. Unmanned smart hotels are equipped with various technological solutions, such as voice-controlled AI assistants, smart room control systems, AI-based concierge services, and robotic room service. These hotels are redefining roles and expectations within traditional hotel management, while simultaneously reducing costs and enhancing efficiency. Analyses indicate that unmanned smart hotels particularly appeal to specific customer segments, such as business travelers, and are becoming increasingly popular. These hotels offer advantages such as allowing guests to perform self-check-in, control their rooms, and receive necessary services via robots.Research limitations/implicationsThe universe of the research consists of all currently operating unmanned hotels worldwide. As a result of the research, 18 examples of unmanned smart hotels were identified. Hotels within the same chain with identical applications and processes were considered as a single example. Therefore, the research sample consists of 18 hotels.Originality/valueBy integrating these technological advancements, the hospitality and tourism industries can mitigate the impact of staff shortages, maintain high service standards, and improve operational efficiency. This approach allows businesses to adapt to changing workforce dynamics while continuing to deliver exceptional guest experiences. In conclusion, the significance and impact of unmanned smart hotels in the travel industry are growing. These hotels have the potential to shape the role of technology in the hospitality sector and influence future trends. Therefore, the adoption and development of unmanned smart hotels are important considerations for hotel operators and industry experts.

Servicescape, experiential value, and behavioral intention toward the development of eco-friendly hotels in Ilocos region

Servicescape, experiential value, and behavioral intention toward the development of eco-friendly hotels in Ilocos region

Psychological contract and turnover intention in luxury hotels

Human resources are critical assets in the hotel industry, and retaining employees is crucial for the sustainable development of hotels. To reduce employee turnover, the study aims to explore the role of psychological contract and emotional labor on turnover intention. Data from an online survey of 743 employees of luxury hotels in China were analyzed using structural equation modeling (SEM). The results show that employer relational psychological contracts (p < 0.001), employee relational psychological contracts (p < 0.001), and employer transactional psychological contracts (p < 0.01) have an impact on turnover intentions. The study also finds that employee transactional psychological contracts (p > 0.05) do not affect turnover intentions. Furthermore, employee-employer relational psychological contracts (p < 0.01) significantly influence emotional labor, whereas employer transactional psychological contracts (p > 0.05) do not. Emotional labor (p < 0.01) significantly affects turnover intentions. The connection between psychological contracts and turnover intentions is also mediated by emotional labor. These results imply that luxury hotels should prioritize employees’ emotional well-being, create a harmonious work environment, and enhance employee loyalty. This paper provides valuable insights that may reduce turnover and foster sustainable development within the hospitality sector.

CERTIFICATION OF EUROPEAN HOTEL BUSINESS SUSTAINABLE DEVELOPMENT: CRITERIA, PROGRAMS, ADVANTAGES AND PROBLEMS

Objective. The objective of the article is to determine the criteria, programs, advantages and problems in the field of certification of sustainable development of the European hotel business. Methods. In the research process, the following general scientific methods and methods of cognition are used: methods of scientific abstraction, analysis and synthesis (for the study of theoretical aspects of the certification of sustainable development of hotels, consideration of international certification criteria, certification programs for the hotel industry at the international and national levels, European certification programs, determination of the main limitations and problems in the field of certification of the European hotel business), systematic generalization (to determine the features and advantages of the certification of the European hotel business, the practice of implementing sustainable development approaches in European hotels, directions for solving the problems of the certification of sustainable development of European hotels). Results. According to the results of the research, the criteria for evaluating the implementation of sustainable development approaches by hotels are determined, which include the demonstration of effective sustainable management, the maximization of social and economic benefits for the local community and the minimization of negative consequences, the maximum increase of benefits for cultural heritage and the minimization of negative impact, the maximization of benefits for the environment and minimization of negative impacts. International and European level certification programs for the hotel industry are considered. The advantages of certification of the implementation of sustainable hotel development approaches have been identified, including recognition of hotel business actions, customer attraction, efficient use of resources, reputation improvement, and compliance with standards. Problems in the field of certification of sustainable development of European hotels are singled out, in particular insufficient financing of certification programs to limit excessive dependence on the contributions of certified institutions, prioritization of the environmental dimension with an emphasis on cost savings, lack of connection between certifications and tour operators that contribute to the development of sustainable tourism, ignorance of users regarding the certification of sustainable development, the implementation of certification in hotels solely for the purpose of advertising, which does not involve sustainable management, the existence of a large number of tourism certifications with limited transparency in their processes, which makes it difficult for users to understand their real value from the point of view of sustainable development, difficulties in attracting new and especially in maintaining the certification of already certified institutions. The directions for solving the problems of certification of the sustainable development of European hotels (improvement of financing, expansion of awareness and educational programs, improvement of cooperation and coordination, implementation of innovative technologies and approaches for the sustainable development of the hotel industry) have been determined, which will contribute to the improvement of environmental, social and economic indicators of the hotel business, and therefore and achieving the global goals of sustainable development.

Consumer Attitudes and Behavior towards Eco-Friendly Hotels in Yunnan Province

Based on the Theory of Reasoned Behavior (TPB) framework, this study deeply explores the attitudes and behaviors of eco-friendly hotel consumers in Yunnan Province. Using a mixed research design, including quantitative questionnaires and qualitative interviews, we analyze the impact of consumer attitudes, subjective norms and perceived behavioral control toward eco-friendly hotels, and the impact of these factors on actual choice behavior. Research results show that consumers generally have positive attitudes towards eco-friendly hotels, but actual choice behavior is affected by multiple factors, including environmental awareness, social expectations and perceived actual control. The TPB framework shows good applicability in explaining consumer attitudes and behaviors, but the influence of other factors still needs to be paid attention to. This research provides important market insights for the hotel industry in Yunnan Province and provides theoretical support for the development of eco-friendly hotels.

THE CURRENT SITUATION AND PROBLEMS OF THE DEVELOPMENT OF DAI NATIONALITY CULTURE THEME HOTELS IN XISHUANGBANNA REGION, YUNNAN, CHINA

The rise of minority culture-themed hotels in Yunnan Province is a new direction for the development of the hotel industry in Yunnan Province. At present, the scale of Dai Nationality (Acronyms: Dai) culture theme hotels in Xishuangbanna, Yunnan Province, varies in size and development. In this paper, we selected three five-star hotels in the Xishuangbanna area as research objects, and conducted interviews with tourists who have stayed there to understand the development status of Dai culture hotels in Yunnan Province. We discussed and summarized the problems in the development of ethnic minority hotels, particularly Dai theme hotels, which include: a lack of staff cognition of the ethnic minorities' culture; a lack of high-level experience with the cultural content; and a lack of marketing efforts in the development of this type of hotel. In order to improve the development of ethnic culture-themed hotels, the hotels should explore positive countermeasures in the design of Dai culture experience content, the improvement of marketing work, and human resources development.

Analysis of the causes of spatial differences in urban hotel location satisfaction: the case of Wuhan, China

ABSTRACT Customers' hotel location evaluations are critical to hotel location decisions, future investment, visitor experience and urban tourism development. In this paper, spatial autocorrelation analysis, GeoDetection and geographically weighted models are used to explore the characteristics of the location satisfaction pattern of 1126 hotels in Wuhan and its causes.The findings suggest that there are obvious spatial clustering distribution characteristics of hotel location satisfaction in Wuhan. Distance from highway entrances/exit, scenic spot accessibility, and free parking services have the strongest positive influence on the spatial differentiation pattern of hotel location satisfaction, while hotel transportation services, the percentage of water area, and the number of universities have significant spatial differentiation characteristics on the influence of hotel location satisfaction. This study contributes to a better understanding of hotel location satisfaction pattern and its causes through multi-source data and spatial analysis techniques. The results of the study are of practical significance to the planning and development of urban hotels in Wuhan, as well as to other cities similar to Wuhan in terms of city scale, spatial layout of hotels, and tourism development.

Масштабирование практики эффективного всесезонного туристического продукта

Nowadays the hotel development is growing dynamically, the actual indicators of the industry are increasing like for like, the planned indicators are being formed on the horizon 2030 and then. Dozens of large resort projects and hundreds of projects of suburban park hotels in various concepts and classes are being implemented. The most dynamic segment is recreational hotels offering tourists accommodation and vacation programs. Competition for the Russian tourist flow has formed, and this trend will intensify. The article shows methods of achieving the target efficiency of recreational hotels at the conceptual level — a key task for the planned development of a tourist product and meeting the needs of tourists.

THE IMPACT OF HOTEL MARKETING IN IMPLEMENTING SUSTAINABLE TOURISM DEVELOPMENT (STUDY OF A SAMPLE OF TOURISTS IN ERBIL GOVERNORATE)

This study delves into the pivotal role of hotel marketing as an independent variable, sustainable hotel development as a dependent variable, and the interaction of expatriates to form the intellectual and philosophical framework for this study. The study commences with a fundamental question: What is the impact of hotel marketing in implementing sustainable development in hotel institutions in Erbil Governorate? The study aims to achieve the following objectives: to underscore the role of hotel marketing in achieving sustainable hotel development and to illuminate the marketing function as one of the most crucial avenues for implementing sustainable hotel development. (100) questionnaires were randomly distributed to visitors to various hotel establishments in Erbil Governorate, and 90 questionnaires were retrieved from them, indicating that the actual number of the sample for this study is (90) samples.

Sustainable and Circular Hotels and the Water–Food–Energy Nexus: Integration of Agrivoltaics, Hydropower, Solar Cells, Water Reservoirs, and Green Roofs

The hotel industry in Iran faces critical challenges that underscore the urgent need for sustainable practices, specifically in the realms of energy, water, and food. Despite industry growth, a mere three percent of hotels fall into the five- and four-star categories, emphasizing the need for widespread adoption of sustainable practices. Focused on Ramsar in Mazandaran, the study underscores the importance of eco-friendly strategies to tackle challenges related to the food–water–energy nexus. Employing the SCOC, Fuzzy BWM, and Z-MARCOS methods, the research proposes a robust framework for evaluating hotel development strategies. The case study reveals a concentration of hotels in Khorasan Razavi, Mazandaran, and Tehran, urging prioritization of sustainable practices in these regions. Analyzing Ramsar’s climate, the study suggests leveraging solar energy and implementing green roofs, emphasizing an integrated approach to achieve eco-friendly hotel construction. Furthermore, the research provides a prioritized set of strategies based on SCOC, aligning with criteria regarding the water–energy–food nexus. It emphasizes internal strengths, opportunities, and strategic technology partnerships while acknowledging external challenges such as political stability and climate change risks. The discussion introduces an Importance–Performance Analysis (IPA) to guide managerial decisions, presenting an insightful perspective for effective strategy implementation in Iran’s evolving hotel industry.

Optimizing Returns: A Holistic Financial Model for Off-Grid Glamping Ventures

Glamping is becoming increasingly popular and may yield better financial returns than traditional hotel developments in some situations, especially in unspoiled locations which are inaccessible for traditional hotel/resort construction because it disturbs the site too much. This paper presents a detailed financial model for analysing the performance of glamping properties to inform decision-making about investing in them. It focuses particularly on properties that are “off the beaten track” for singles, couples, small families and others who want to “unwind” and “commune with nature” in relatively isolated off-grid locations, such as nature reserves, vineyard/wineries, golf resorts or wellness and spa hideaways. In the authors’ view, glamping is particularly well suited to this kind of hotel. In the normal way, the financial model summarizes the development of these properties in detail and itemizes the specific capital investments needed to establish an off-grid glamping property, in contrast to a similar traditional grid-connected hotel.

Job Safety Analysis Beam Fabrication And Ironing Activities At Santika Hotel Development Project – Sukabumi City

Accidents at work are a problem in Indonesia, especially in West Java. One of the jobs that has a high risk is the activity of fabricating and ironing beams. This work is structural work which is located on a critical path. The aim is to identify each stage of work up to OSH risk control in beam fabrication and ironing activities in the Santika – Nagrak Hotel Development project in Sukabumi Regency. The method in this study is qualitative by using interview techniques. The interview technique uses three informants, namely key informants, key informants and supporting informants. The data analysis used is the Miles and Hiberman method. The results of the data show that iron fabrication and beam ironing have a high risk of accidents and accidents have occurred, namely the risk of being pinched, falling from a height and being scratched. Meanwhile, the control measures undertaken by management are the provision of PPE, sockets equipped with lids or housings, carrying out routine checklists, conducting inductions for new workers, morning briefings and always reminding them of the applicable SOPs. OCCUPATIONAL HEALTH risk control in beam fabrication and procurement activities has been carried out by management so that workers remain safe at work.

СУЧАСНИЙ СТАН, ІНВЕСТИЦІЙНА ПРИВАБЛИВІСТЬ ТА ПЕРСПЕКТИВИ ПОДАЛЬШОГО РОЗВИТКУ ГОТЕЛЬНОГО БІЗНЕСУ В УКРАЇНІ

The purpose of the article is to diagnose the current state and determine the main trends in the development of the hotel and restaurant business in Ukraine, to assess the investment attractiveness of the hotel and restaurant business in the process of financing its development. Russia's full-scale invasion of Ukraine on February 24, 2022 threatened not only tourism in Ukraine, but also the international travel sector, which has just begun to recover from the losses caused by the Covid-19 pandemic. The tourism sector, which began to confidently recover in January 2022, significantly narrowed the opportunities for full-scale growth as early as March 2022. Both inbound and outbound tourism in Ukraine are under threat. The hotel and restaurant business as a component of the tourism industry of the domestic economy was considered, the main trends of its development, the level of investment attractiveness and prospects for further development in Ukraine were determined. Ways to solve problems with the aim of transforming the hotel and restaurant business into a highly profitable branch of the domestic economy are proposed. Sources of funding for the further development of the country's hotel and restaurant business have been determined. The current state of investment activity in the hotel and restaurant sector is analyzed through a study of the volume of capital investments made in it. The development of the tourist business in Ukraine during the martial law, which even ensured an increase in tax revenues to the country's budget, was studied. It was determined that the hotel and restaurant business of Ukraine needs constant investments to maintain competitive positions on the market, increase the level of satisfaction of consumer demand for services that meet world standards in terms of assortment and quality. The analysis of statistical data shows a steady trend of reduction in infrastructural tourism resources, and therefore, the volume of services of this sector of the economy. Such a general and regional trend gives reason to talk about the need to introduce organizational and economic measures to intensify activity. Investigated potential investment opportunities of hotel and restaurant business enterprises. A complex of measures of state regulation and improvement of management of the industry is also proposed in order to activate the development of the hotel and restaurant business. The state influences the intensification of investment activity by developing the appropriate institutional base, without which the functioning of the investment sphere is impossible, namely, the organization of investment-oriented funds, the creation of a network of consulting firms, state scientific organizations, conducting scientific research, and establishing the work of small and medium-sized business training centers. It was determined that in modern conditions of operation, it is necessary to form and implement an investment policy for the development of the hotel and restaurant industry, which would include such important components as: mechanisms of state regulation of this industry; resource provision and preferential financing of development; organizational and functional support of management processes; informational and methodical support of the industry.

Research on the role of residential hotels in rural tourism in the context of big data

Abstract The development of residential hotels has new practical significance in today’s rural tourism which is heating up and getting more and more attention and development. This paper constructs a service quality evaluation system for residential hotels based on SERVQUAL service quality model and introduces gray correlation analysis and multiple linear regression to analyze the role and influence of residential hotels on rural tourism development. Taking the data of residential hotels in Province S as the research sample, the gray correlation degree and service quality gap of residential hotel service quality were verified, and the interaction between them was verified by regression analysis under different fixed effects. The results show that the gray correlation of safety in the service quality of residential hotels is the highest at 0.7812, the gap of service quality advantage is 0.46 points higher than the mean value of rural tourism tourists’ expectations, and the explanatory degree of the service quality of residential hotels to the development of rural tourism reaches 72.4% in all dimensions. The development of rural tourism can be boosted by improving service quality in residential hotels and meeting the expectations of tourists regarding rural tourism.

КРАФТОВІ ПРОДУКТИ КАРПАТСЬКОГО РЕГІОНУ ЯК СКЛАДОВА РОЗВИТКУ ТУРИЗМУ ТА ГОТЕЛЬНО-РЕСТОРАННОГО БІЗНЕСУ

This article examines the role of craft products in the development of tourism and the hotel and restaurant business in the Carpathian region. It characterizes the main types of craft products, produced in the region, including cheeses, meat products, bakery and confectionery goods, as well as artisanal crafts and beverages. The impact of craft products on the attractiveness of the region for tourists, particularly in the context of gastronomic tourism, is analyzed. Food and drink crafts, such as local cheeses, wines, or traditional dishes, attract gastronomic tourists. These visitors are keen to explore and taste the unique flavors of a region, enhancing their overall travel experience. Craft markets, workshops and festivals can become tourist attractions in themselves. These events draw visitors, create vibrant local economies, and encourage longer stays and repeat visits. The features of the creation and promotion of craft products in the market and their influence on the development of local hotel and restaurant enterprises are highlighted. The advantages and challenges associated with the production and sale of craft products are considered, along with the prospects for the development of this sector in the Carpathian region. Recommendations are substantiated for enhancing the competitiveness of craft products and their impact on the sustainable development of tourism. The study underscores the significance of integrating local cultural and culinary traditions into tourism offerings to boost the regional economy and promote sustainable tourism practices. The article provides a comprehensive overview of the current state and future potential of the craft product market in the Carpathians. The findings suggest that strategic support and promotion of craft products can lead to increased tourist inflows, enhanced visitor experiences, and a stronger local economy. The article concludes with suggestions for policy makers, businesses, and community leaders on how to leverage the unique attributes of the Carpathian craft industry to foster regional development and resilience.

An Exploration of Customer Experience Design Innovation in Tourism and Hospitality Industry Driven by Emerging Technologies

Abstract With the rapid development of tourism hotels, there are many problems, such as uneven design quality and poor user experience. In response to the above issues, this paper proposes a digital design for tourism hotels that integrates VR technology. Using the network crawling technology in the network LDA model, the text data on customer experience design in the tourism hotel industry is obtained, and in order to avoid the problem of duplicate values and null values in the data, data processing is carried out to ensure the precision of the research results. Based on the principle of evaluation system construction, we determine the evaluation index system for tourism hotel customer experience design that allows the integration of VR technology and constructs the LDA-AHP model for hotel customer experience design. Based on the acquired research data, the customer experience design of the tourism hotel industry is analyzed by examples. The results indicate that the comprehensive evaluation score for tourism hotel user experience based on the LDA-AHP model is 3.3075, which suggests that the design of tourism hotel user experience based on the LDA-AHP model is at the 3-crown level. This study provides theoretical references for the design of tourist hotel customer experiences, which can help the tourist hotel industry improve and develop rapidly.

ПІДХОДИ ДО УПРАВЛІННЯ СТАЛИМ РОЗВИТКОМ ПІДПРИЄМСТВ ГОТЕЛЬНО-РЕСТОРАННИХ ПОСЛУГ

Taking into account the need to revise approaches to the management of hotel and restaurant service enterprises, to improve their functioning in order to ensure progressive progress, the article updates the need for methodological support to create an effective management system for their sustainable development by improving the process of resource consumption, reducing the costs of industrial and commercial activities based on the use advanced technology, digital technologies, improved forms and methods of management. It is emphasized that the management of sustainable development is the direction of the operation of the enterprise, which involves the implementation of operational, current and strategic plans of its work due to the implementation on a regular basis of measures to prevent, identify and neutralize market threats to the implementation of the plan. The article is devoted to approaches (systemic, target, process, cost) to management of sustainable development of hotel and restaurant services enterprises. In particular, the systemic approach will make it possible to determine and ensure more effective interaction of all subsystems (subdivisions, areas of activity, etc.) and component processes at the enterprise as a socio-economic system. A targeted approach to managing sustainable development implies that a change in the functions performed by the enterprise as a system leads to a change in the target action, and hence the mechanism of its functioning and organizational structure. With the help of a process approach, the processes that take place at the enterprise and affect its sustainable development in a targeted direction are studied. The cost approach, as a set of methods for estimating the costs of the company’s resources, necessary to obtain the planned results of operation, and activities aimed at ensuring progressive development, models the scheme of costs of various types of resources (material, labor, technical and technological, marketing, administrative, investment, innovation and etc.) to obtain planned functioning results. These approaches are a methodological basis for creating an effective management system for the sustainable development of hotel and restaurant services by improving the process of resource consumption, reducing the costs of commercial activity based on the use of advanced technology, digital technologies, improved forms and methods of management. It is concluded that the management of sustainable development of hotel and restaurant services enterprises provides increased efficiency and sustainable economic growth as dominant factors of sustainable development, as well as the possibility of managing these processes by applying the proposed approaches.