Development Of Electronic Services Research Articles

Impact of digital public services on governance efficiency

The impact of electronic services for citizens on the efficiency of public administration extends beyond simply digitizing bureaucratic processes. It has a positive effect on various aspects of management, ultimately increasing value for both society and the state. The purpose of the article is to quantify the degree of influence that electronic services have on several factors characterizing the public administration efficiency, utilizing the following methods: correlation analysis, factor analysis, multivariate regression, and radar method. The study found a relationship between the development level of electronic services (measured by the E-Government Index) and various indicators of public administration efficiency. The findings showed that e-government can account for approximately 57.1% variation in these indicators, but it is important to take into consideration the significant value of the standard estimation error. The study's novelty lies in its comprehensive approach to examining the various aspects of public administration efficiency regarding the development of electronic services for the population, as well as their quantitative characteristics. Further research areas will be aimed at an in-depth investigation of e-governance's impact on sustainable development and international efficiency indicators.

Digital twins in the information space as a reflection of a person

The article considers the phenomenon of the influence of information and communication technologies on human life and the growth of the scale of this influence in the modern era, characterized by the ubiquity of the Internet. The research proves that the growth in the number of Internet users, intensification of human immersion in the network, improvement of Internet technologies, have led to significant changes in social life. The development of electronic services and provision of roundthe-clock access to them have led to a significant increase in online sales of almost all types of everyday goods. In addition, the continuous improvement of electronic devices with a wide range of opportunities for users has led to a qualitative development of the infrastructure of interaction with the Internet. Under these conditions, the information space forms conditions and opportunities for the creation and preservation of digital doubles of a human, partially or fully reflecting his or her physical and personal characteristics. As technologies develop, these digital doubles can become more independent and closer to their originals not only in the information space, but also in the physical world. In this regard, the author notes the threats of such development and argues for the need to carefully analyze the possible consequences of the widespread use of digital doubles in order to ensure that their development is for the benefit of human beings.

Determinants of Financial Literacy: Analysis of the Impact of Family and Socioeconomic Variables on Undergraduate Students in the Slovak Republic

Technological progress and the development of electronic services make financial services one of the fastest-growing sectors. The role of the current education system is to ensure that all users of an ever-increasing variety of products and services understand them and are able to use them efficiently. However, in terms of gender, socioeconomic, and demographic factors, the existing system of financial literacy education exhibits considerable disparity. The main goal of this research was to identify which factors had the greatest impact on the level of financial literacy and to analyse the magnitude of that impact. The study involved 363 first-year undergraduate students at the University of Žilina, Slovakia, and consisted of two parts—a questionnaire and a test that evaluated the impact of five groups of factors on the level of financial literacy. The research results suggest that the student’s gender, father’s education, family’s financial background, and student’s part-time work experience were among the most important determinants of financial literacy. Identifying these factors can aid in the adjustment of financial literacy education to reduce identified inequalities.

Вплив електронних сервісів на розвиток інформаційно-довідкової та консультаційної роботи ДПС України

The article is aimed at a thorough analysis and study of the impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine (STS). As part of the study, a detailed assessment of the functioning of the main electronic services providing information, reference and consulting services was carried out. In particular, such platforms as PIR (public information resource), communication tax platform, taxpayer’s electronic cabinet and register of individual tax consultations were analyzed. In the course of the analysis, it was found that over the past five years there has been a significant increase in the activity of visits to electronic services, which indicates that taxpayers are moving to the use of electronic means of obtaining information, reference and consulting services. One of the factors contributing to this transition is the convenience and speed of access to the necessary information. Additionally, there is an increase in the quality of service, a reduction in costs, as well as an increase in transparency and trust through the use of electronic services. On the basis of the carried out analysis, the key reasons for the positive impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine have been allocated. In addition to these advantages, electronic services help to increase the efficiency of data exchange between taxpayers and the tax authority. The conclusions emphasize the importance of further development of electronic services in the field of taxation and indicate the potential for improving and expanding the functionality of existing platforms. Further research should be aimed at identifying new opportunities and optimizing electronic services to meet taxpayers’ needs for access to information and advice as efficiently as possible.

Development of electronic services of the Smart City

The article is devoted to the consideration of modern aspects of smart city development. It is noted that such development contributes to ensuring the efficient functioning of cities to effectively meet the needs of their residents. A smart city is an innovative system that uses sensors, the Internet of Things (IoT), big data, and electronic services to increase the competitiveness and efficiency of urban services. It is established that sustainable development of a modern smart city should take into account economic, social and environmental aspects. The authors propose to use the classification of smart services in Zaporizhzhia in such areas as administrative and social services, health and medicine, cultural and entertainment services, socio-economic services, housing and communal services, and transport. The strategic directions of Zaporizhzhia's smart development are considered. The development strategy of Zaporizhzhia until 2028 envisages the development of a healthy environment and resource conservation, promotion of entrepreneurship and the creative economy, improvement of the quality of life of the population, and elimination of the harmful effects of hostilities. It is determined that the key tasks of the "smart city" for Zaporizhzhia are to increase the share of waste recycling, reduce air pollution in the city, and reduce the use of water resources by industrial enterprises. Entrepreneurship and the creative economy involve the development of processing enterprises and logistics with a low technogenic impact on the environment, reduction of emissions and introduction of the latest green technologies. To develop the creative economy in Zaporizhzhia, the authors propose the gradual commercialization of science, art projects and festivals, the increase in coworking spaces, and the popularization of IT technologies. The authors propose to expand the list of electronic services of the "smart city". This will help speed up management decision-making, save budget funds, and improve the provision of various services for individuals and legal entities.

Features of the development of electronic services in the digital society

The digital revolution is the impact of information and communication technologies on all the levels of society. Society is witnessing the simultaneous development of big databases, artificial intelligence, blockchain, robotics, database science and other rapidly developing technologies. They influence and reinforce each other in all areas of our lives (from food systems to utility systems, energy supply, education, health care and social security). This determines the direction of economic development: the formation of electronic government, electronic business and electronic commerce. It is not just about technology, it is about people and the planet in general. E-Government, in particular, brings significant and long-term changes to the way people live and interact with each other, the environment and public services. The use of e-Government has great potential not only for increasing the efficiency of public services, but also from the viewpoint of increasing the transparency of organizational and business processes and for holding people accountable. Implementation and automation of economic processes with the help of information and communication technologies in real time is a necessary condition for the creation and development of electronic services, which allows reducing operational costs and the cost of production services. With the use of technologies, the concept of “electronic services” (increasing efficiency, simplifying communication between the public and the state) is widely used. Furthermore, electronic services are considered to beone of the most effective tools ensuring transparency and preventing corruption. The process of spreading electronic government in our country is no longer a technological innovation for the population and is being transformed into an accessible tool for obtaining public services, which contributes to increasing the transparency of public authorities. For a deeper penetration of electronic government technology, it is necessary to carry out systematic and purposeful work at the level of regional authorities, which will contribute to the involvement of the population in dialogue with them and the formation of the integration stage of electronic government. Keywords: digital economy, information society, electronic government, electronic services, trends in the development of electronic services.

An Intelligent System for Medical Decision Support in Differential Diagnosis and Treatment of COVID-19.

The development of electronic services to help doctors in the diagnosis and treatment of COVID-19 is discussed. The existing systems for such purposes are analyzed, and requirements for them are formulated. The architecture of an intelligent medical decision support system and the basic principles of its development using an ontology-oriented approach are given. The unique capabilities of the system are shown, and its information and software components are described.

Digitalization of the economy and development of electronic services in the field of hospitality and tourism

The authors considers the question of the forms of electronic services that appear on the Russian market in the hospitality and tourism industry, analyzes the demand for them and the supply.

Policy and Strategy for Interoperability of Digital Health in Europe.

The development of electronic services for healthcare presents challenges related to the effective cooperation of systems and stakeholders in a highly regulated environment. In order to facilitate healthcare for all at the point of need it is important to establish the necessary conditions to guide the development and implementation of digital health solutions that are interoperable by design. Interoperability in eHealth is challenging for various reasons, including the fact that different products and solutions in the market do not follow well-known standards and interoperability guidelines. The paper draws upon the global, European and national policies, strategies, and implementation initiatives to offer an integrated approach towards interoperability in healthcare ecosystems. The authors provide guidelines and recommendations to support interoperability at legal, organizational, semantic, and technical levels.

Features of the introduction of e-government in the executive authorities of Ukraine

The study of the latest trends in society reflects the need to create modern methods of interaction between state and people. It is analyzed that in order to build and unite the world community it is necessary to introduce informatization of social life. Public relations should be based on the principles of equality and accessibility of services that ensure a decent standard of living. After all, one of the most important tasks of the state apparatus is to provide conditions that allow the realization of human and civil rights and freedoms. E-government solves a number of existing problems, as well as generally improves the administrative and management system and increases the efficiency of public authorities in particular. The introduction of the newest institute causes the transformation of the state apparatus and must take into account the public interests and peculiarities of the national system of government. Implementation of measures provided by e-government will improve the system of public services, as well as increase the level of trust in public authorities.
 In Ukraine, in order to achieve the goal of implementing European standards of e-services, openness and transparency of government, the process of implementing e-government was launched, which is still ongoing and is improving every year. In particular, the Cabinet of Ministers of Ukraine in the context of reforming the public administration system approved the Concept of e-government in Ukraine. Under this Concept by 2020 the modernization of public services and the development of interaction between government, citizens and business through information and communication technologies, development of electronic services, open data, electronic tools for citizen engagement, electronic identification and trust services, electronic interaction, electronic document management, the formation of the basic information and telecommunications infrastructure of e-government, improving the efficiency of e-government development management.

Experience of Providing of Administrative Services in the Sphere of Migration in Ukraine

The problems posed by migration and the processes that affect its spread are identified in the article. Labour migration occupies an important place in state regulation in Ukraine. The authors focus on the implementation of state migration policy, local government reform, decentralization of power relations. Research papers on the implementation of state migration policy, the activities of public authorities at the local level, the providing of administrative services have been studied. Certain powers, including the providing of administrative services, have been transferred from the central level to the local level. Administrative services are provided through administrative service centres. Administrative services are classified into groups. Some aspects of normative-legal, institutional and other providing are revealed. Attention is paid to the development of electronic services in the sphere of migration. The state of provision of public services by the public authorities to the population in the sphere of migration is analysed. The problem of internally displaced persons from the temporarily occupied territories of the Autonomous Republic of Crimea, Donetsk and Luhansk oblasts is emphasized. The article presents information on the provision of administrative services to internally displaced persons by the territorial bodies of the State Migration Service of Ukraine. The authors present data on administrative services provided on the example of Vyshhorod regional branch of the State Migration Service of Ukraine in Kyiv and Kyiv region. The results of the survey on the quality of receiving administrative services by the population are presented. It is noted that to ensure the availability of administrative services there is a need to implement modern methods, mechanisms, tools and technologies for implementing public policy with the involvement of representatives of public and business environments. Personnel issues, which will be the subject of further research, remain urgent.

Совершенствование механизма предоставления государственных и муниципальных услуг в Российской Федерации на основе передового мирового опыта

The aim of the work is to substantiate proposals for improving the mechanism of production and provision of state (municipal) services in the Russian Federation. The research method consists in a critical rethinking of the world experience in organizing production and providing consumers with state and municipal services. The practice of public services is analyzed, the ranking of countries by the level of development of the e-government and the assessment of the quality of state (municipal) administration for the period 2016–2019 are presented. The analysis of world experience made it possible to substantiate the main directions of improving the system of providing state (municipal) services in the Russian Federation. The research results can be used by federal, regional, municipal authorities, public organizations. The novelty of the research is made up of institutional, administrative-legal and organizational-economic proposals for improving the mechanism for the provision of state (municipal) services in the Russian Federation. In modern conditions, the drivers of the intensification of the mechanism of public services in the Russian Federation are the development of electronic services by expanding the range of municipal services, as well as expanding the outsourcing of public (municipal) services.

PUBLIC SERVICE QUALITY AND CITIZEN-CLIENT’S SATISFACTION IN LOCAL MUNICIPALITIES. A CASE STUDY: MUNICIPALITY OF TETOVO

Assessing the effects of compensation for construction permits for residential and economic buildings in the urban part of Tetovo, the establishment of professional teams for the legalization of illegal buildings and the development of electronic services, on local economic development (LED) of the municipality of Tetovo. For analysing the data generated by the questionnaires, SPSS was used, as a method for testing the hypotheses of the study. The reduction ofthe compensation for construction, the creation of professional teams for the legalization of illegal buildings, the development of electronic services contribute to the increase in the satisfaction of the residents of the municipality of Tetovo, stimulate economic activity and increase fiscal revenues.

БІЗНЕС-КЛІМАТ РЕГІОНУ ЯК ЧИННИК ЗАБЕЗПЕЧЕННЯ СТІЙКОГО ЕКОНОМІЧНОГО ЗРОСТАННЯ

Despite a number of reforms, Ukraine has not created the necessary environment to stimulate entrepreneurial activity, active investment inflows and economic growth in the regions. The article analyzes the assessment of the business environment of Ukraine according to different world ratings and comparative assessment of the business environment of Ukraine and other countries. Risks for the development of the business environment in Ukraine have been identified. An assessment of the interdependence between the quality of the business environment in the regions of Ukraine and the growth rate of GRP. The analysis of regional features of the quality of the business environment in Ukraine shows positive changes in all regions in terms of ease of business registration, land registration, connection to the grid and difficulties with paying local taxes and the development of electronic services. However, the achieved results have not yet been converted into a stable dynamics of economic growth and increasing the level of Ukraine's competitiveness in the world economy. Among the main problems of business environment development are low level of protection of intellectual property and property of business entities, inefficiency of the judicial system in Ukraine, low level of financial and investment freedom of business, unavailability of credit resources for starting and conducting business. Interregional comparisons of the business environment and economic growth of Ukraine's regions prove that the leading regions in terms of economic growth are characterized by a relatively higher quality of business climate, moreover, in recent years they have increased their position in the regional ranking of ease of doing business. At the same time, the largest group of regions in Ukraine, which still manages to maintain a positive pace of economic development, are outsiders in terms of both the quality of the business climate and the loss of ranking positions. The most difficult situation with the business environment has developed in such industrial regions as Zaporizhia, Poltava, Kharkiv regions. That is, the regions, which have always focused on large enterprises in the industrial sector, have not yet been able to refocus on supporting entrepreneurship and stimulating entrepreneurial activity.

Are customers involved in the development of electronic services?

Are customers involved in the development of electronic services?

A Career at the Inner Temple: Thirty Years On

AbstractThe author of this article Margaret Clay looks back on her long tenure as Librarian at the Inner Temple, one of the four Inns of Court libraries serving barristers, judiciary, and students on the Bar Course. She recalls the selection process she experienced and proceeds to discuss the introduction of automation to the Library, a high priority in the early days. She explains the various relocations of parts of the Library's print collection (made necessary by periodic changes in the priorities of the parent organisation) and traces the development of electronic services: from CD-ROM databases to web-based services and onward to social media. She outlines the initiatives in reader services and other areas entered upon during her tenure and, in conclusion, looks forward to the future of the information service she was instrumental in setting up. Margaret retired in 2020.*

Electronic interaction of government information resources as a basic prerequisite for the development of electronic services

Electronic interaction of government information resources as a basic prerequisite for the development of electronic services

ИНФОРМАЦИОННО-КОММУНИКАЦИОННЫЕ ТЕХНОЛОГИИ В ДЕЯТЕЛЬНОСТИ ОРГАНОВ ВЛАСТИ

The modern level of development of information technologies inevitably has a very great influence on the life of a person and on the processes taking place in his life, as well as affects social relations and phenomena. In this regard, the state acts as a regulator of the infor-matization of society. The wide variety of social processes caused by the development of information technologies requires bringing the regulatory framework of the state in line with the needs of legal regulation. The State is directly responsible for developing the concept of the transition to the information society, including the development of appropriate innovative development programmes and the creation of the necessary conditions for the creation of modern information technologies. The article draws the author’s attention to information support, which goes in two directions: the information revolution and management revolutions. 5 groups of indicators are presented («human capital,» «development of the business environment,» «costs and infrastructure,» «safety and quality of life,» «digitalization and innovation»), according to which the final rating of the digital transformation of large cities is formed. The place of Moscow in the ranking of digital transformation is shown. It is noted that the main areas of effective management are: improving state processes, connecting citizens, building external interactions. The history of development of electronic services in Moscow is presented. The most popular services and services of the portal of the Mayor and the Government of Moscow were highlighted. Technologies that were introduced into the infrastructure of the city of Moscow during the coronavirus pandemic were demonstrated. It is indicated the appearance of cyber threats and technical overloads in connection with the development of digitalization. The conclusion was made about the active introduction of technolo-gies developed in foreign countries in Moscow and the transfer of this experience to the regions of the Russian Federation.

DIGITALIZATION OF BUSINESS PROCESS MANAGEMENT IN THE TOURIST INDUSTRY OF UKRAINE AS A RESPONSE TO MODERN CHALLENGES OF THE WORLD ECONOMY

In the presented article features of introduction and use of process of digitalization in the market of tourist services of Ukraine are considered. It is generalized that digitalization of business, regardless of the scale, sphere of management, is a driving force that promotes its promotion, development and provides higher competitiveness. Its main advantages are: saving time and increase of the productivity of internal business processes of the company; optimization and improvement of communications - both internal and external; providing additional value of goods (services) through quality service; higher competitive opportunities due to improved customer service and overall optimization of the workflow; price reduction through process automation and digitization of business processes; transparency of internal and external business processes of the enterprise, etc. It is also noted that the requirements for digitalization of tourism businesses are not only a challenge of time, but also a vital necessity, including pandemic, caused by the Covid-19 coronavirus. The way out of this crisis is modern digital technologies that allow people (consumers) to travel virtually, book online accommodation, transport, tickets, and travel companies to rethink the importance of these technologies in managing their own business. It is proved that organizational and legal changes that have taken place at the level of higher state authorities (creation of the Ministry of Culture, approval of the Concept for the development of electronic services in Ukraine, etc.) are an important argument for our country's transition to the digital economy. Based on the forecasts of the European Organization for the Safety of Air Navigation, it is determined that the active use of digital technologies in the market of tourist services will lead to the resumption of tourism in Europe and, in particular, in Ukraine. The article analyzes the most popular digital tools that are already actively used in the tourism industry: thematic mobile applications; sites-units for booking air tickets, accommodation or other services; use of social networks as platforms for organizing the tourism business; virtual tourism; conducting online tours, etc. Domestic travel companies are invited to introduce other innovations in the field of digital technologies (availability of a modern and functional website; creation of business pages of the company in popular social networks and use of available tools for advertising and promotion of their own tourism product; creation of chatbots to respond to the most frequent questions of potential consumers, establishing the most personalized communication with customers through the use of mobile applications, etc.), which will create better opportunities to manage their own business and make it more competitive. Keywords: digitalization, digital economy, management, business processes, tourism, travel services, digital tools, online tourism.

Digitization of activities of the pension fund of Ukraine

Problem setting. A rapid leap in the digital development of society marked the beginning of the “fourth industrial revolution”, also called Industry 4.0. In a broad sense, Industry 4.0 characterizes the current trend in the development of automation and data sharing, which includes cyber-physical systems, the Internet of Things and cloud computing. Industry 4.0 is a new level of production and value chain organization throughout the entire product lifecycle. Digitalization is the saturation of the physical world with electronic-digital devices, means, systems (digital technologies) and the establishment of electronic-communication interaction between them. Analysis of recent researches and publications. The problem of the functioning of electronic administrative services was the interest of leading scientists Y.A. Drachuk, Y.A. Mikhailuk, S.A. Chukut, V.L. Polarnaya, V.V. Ryabets. Target of research. The purpose of the article is to consider the problems of digitalization of the Pension Fund of Ukraine on the example of legal regulation and implementation of the features of electronic services and electronic identification of citizens. Article’s main body. The digitalization of the Pension Fund of Ukraine is expressed in providing citizens with the provision of electronic services in the field of pension provision and keeping records of persons subject to compulsory state social insurance. The legal basis for the implementation and development of state electronic services is the Concept for the development of electronic services in Ukraine for 2016-2020. This document laid the foundations of state policy in this area and provides an appropriate set of measures for their implementation. The Pension Fund of Ukraine has its own portal of electronic services on the website, which, unfortunately, is not grouped by type of payment provided by the government, but by the category of recipients. By the category of recipients, all electronic services of PFCs are divided into services for pensioners, insured persons and insurers. A prerequisite for applying and receiving state electronic services in Ukraine is the use of electronic identification of individuals and legal entities. Among Ukrainian citizens, the most common is the mobile identification service, it is the simplest means of electronic identification, in addition, all state electronic services that are currently being implemented already by default contain the ability to log in using MobileID. The next most widely used means of electronic identification of individuals is BankID - verification of citizens through Ukrainian banks to provide administrative and other services via the Internet. The less popular types of electronic identification of citizens, as already noted, is electronic digital signature. Conclusions and prospects for the development. In order to receive the service in an online format, firstly, you need to have computer and Internet skills, and secondly, you need to receive an electronic digital signature, because without this a number of services are not available on the web portal, you can order a service, however, the result of the service will have to go to the PFU office, and thirdly, in the absence of an EDS, you must contact the fund office to obtain a login and password from the web portal for initial registration as a user of services. To improve the implementation and functioning of electronic services of the Pension Fund of Ukraine, it is recommended: conduct a study on the use of electronic services of PFCs among citizens in order to identify the most popular services and problems that citizens face in the process of using the web portal; to develop a program and introduce training courses for the population in order to increase the computer literacy of citizens on the use of electronic services of PFCs, within which they provide general information on working on the Internet, teach how to register on the PFU web portal and receive digital signatures, how to use the web portal; provide for regular demonstrations of the use of the PFU web portal and the benefits of applying for online services in PFC offices.