Destination Management Strategies Research Articles

The Effect of Natural Scenery Quality, Public Transportation Availability, and Destination Security on Tourist Satisfaction Level at Mount Bromo, East Java

This study investigates the interplay between natural scenery quality, public transportation availability, destination security, and tourist satisfaction level at Mount Bromo, East Java. A quantitative approach utilizing Structural Equation Modeling (SEM) with Partial Least Squares (PLS) 3 software is employed to analyze survey data collected from 150 tourists visiting Mount Bromo. The results reveal significant relationships between natural scenery quality, public transportation availability, destination security, and tourist satisfaction level. Natural scenery quality emerges as a primary driver of tourist satisfaction, with the breathtaking landscapes of Mount Bromo significantly influencing visitors' overall experiences. Furthermore, the availability and accessibility of public transportation and perceptions of destination security play crucial roles in shaping tourist satisfaction levels. These findings underscore the importance of holistic destination management strategies that prioritize the preservation of natural and cultural assets, the enhancement of transportation infrastructure, and the maintenance of destination security to ensure the sustainable development of Mount Bromo as a premier tourist destination.

The Effect of Natural Scenery Quality, Public Transportation Availability, and Destination Security on Tourist Satisfaction Level at Mount Bromo, East Java

This study investigates the interplay between natural scenery quality, public transportation availability, destination security, and tourist satisfaction level at Mount Bromo, East Java. A quantitative approach utilizing Structural Equation Modeling (SEM) with Partial Least Squares (PLS) 3 software is employed to analyze survey data collected from 150 tourists visiting Mount Bromo. The results reveal significant relationships between natural scenery quality, public transportation availability, destination security, and tourist satisfaction level. Natural scenery quality emerges as a primary driver of tourist satisfaction, with the breathtaking landscapes of Mount Bromo significantly influencing visitors' overall experiences. Furthermore, the availability and accessibility of public transportation and perceptions of destination security play crucial roles in shaping tourist satisfaction levels. These findings underscore the importance of holistic destination management strategies that prioritize the preservation of natural and cultural assets, the enhancement of transportation infrastructure, and the maintenance of destination security to ensure the sustainable development of Mount Bromo as a premier tourist destination.

The Influence of Culinary Diversity and Tourism Events on Tourist Expenditures (Study in Central Lombok Regency with Destination Image as Intervening Variable)

This research investigates the interplay between culinary diversity, tourism events, destination image, and tourist expenditures in Central Lombok Regency, Indonesia. A quantitative approach utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze data gathered from domestic and international tourists. Hypothesis testing revealed significant positive relationships between culinary diversity and tourist expenditures, tourism events and tourist expenditures, culinary diversity and destination image, tourism events and destination image, as well as indirect effects through destination image on tourist expenditures. The result highlights the economic importance of diverse culinary experiences and engaging events in driving tourism revenue, shaping destination image perceptions, and influencing tourists' spending behaviors. The study underscores the need for integrated destination management strategies to leverage Central Lombok's cultural and gastronomic assets for sustainable tourism development.

Sustainable Tourism Management for Enhanced Tourism Product Quality in the Cultural Village of Dokan

The research on "Sustainable Tourism Management in Improving the Quality of Tourism Products in Dokan Cultural Village" encompasses several crucial objectives. First and foremost, it aims to identify the tourism potential of Dokan Cultural Village by examining its cultural richness, natural attractions, and other unique elements that draw tourists. Additionally, the study delves into the impact of tourism practices on the village's environment, analyzing ecological sustainability, waste management, and natural resource conservation. Destination management is also a focal point, evaluating how policies and practices are implemented to ensure the sustainability, safety, and comfort of tourists. The research further explores community participation in tourism management, assessing decision-making involvement, economic empowerment, and the consideration of local communities' needs. Identifying economic empowerment opportunities for local communities through the development of tourism products is another key objective, involving an analysis of local business potential and the role of community engagement in enhancing the value of tourism products. Central to the study is the evaluation and enhancement of the quality of tourism products in Dokan Cultural Village, encompassing service quality, diverse experiences, and the alignment with traveler expectations. Furthermore, the research aims to support sustainable tourism principles by identifying management practices that promote economic, social, and environmental sustainability. Ultimately, the study seeks to provide concrete recommendations for improving sustainable tourism management in Dokan Cultural Village, potentially including policy enhancements, the development of training programs, or the implementation of innovative destination management strategies. By achieving these objectives, the research aims to offer a comprehensive understanding of how Dokan Cultural Village can harness its potential as a sustainable tourism destination through the enhancement of its product quality.

‘Instant Noodle Crisis’: understanding tourist and public sentiments towards collective tourist environmentally irresponsible behaviour in a tourist destination in China

ABSTRACT Limited studies have examined tourist and public sentiments towards tourists’ environmentally irresponsible behaviour. This study used Python to mine and analyze online reviews from online travel agency websites and social networking sites to comprehend a specific event of tourists’ environmentally irresponsible behaviour, the Laojun Mountain ‘Instant Noodle Crisis’ in China, which has triggered widespread online discussion. The findings are as follows: (1) Based on the event system theory, it showed that the evolutionary mechanisms of ‘Instant Noodle Crisis’ differ between online travel agency websites and social networking sites. (2) The results from keywords, semantic co-occurrence, and visual semantic association networks revealed that reviews on online travel agency websites focused on travel experiences and sights, with tourists rarely mentioned their own behaviour. In contrast, reviews on social networking sites concentrated on blame-assigning and cause-seeking. (3) Latent Dirichlet Allocations model analysis demonstrated that tourists’ environmentally irresponsible behaviour decreased positive feelings and increased negative emotions among tourists and the public. This study explored the occurrence mechanisms, tourist and public attitudes and emotions, related to collective tourists’ environmentally irresponsible behaviour from a novel perspective. It offer insights for future academic research in the field and tourism destination management strategies.

The impact of international air routes on tourism

We analysed the impact of the number of air routes on international tourism arrivals, using a dynamic panel data model to control for endogeneity. The analysis considers China's tourist arrivals before COVID-19, from its seventeen main source countries. The results show a significant positive effect of international air routes on arrivals. Beyond the overall effect, we differentiate long-haul and short-haul routes, and incorporate potential non-linearities. The conclusion is that air routes have a positive decreasing effect on inbound tourism demand from long-haul markets, but they are not significant for short-haul markets. Given the current post-pandemic challenges, understanding the effect of air routes on tourism demand might be incorporated into destination management strategies.

Regenerative tourism: the challenge of transformational leadership

PurposeThe aims of this paper are to share how one cohort of tourism practitioners viewed the transformative change needed within the tourism industry and to explore the implications for leadership in the future.Design/methodology/approachThe research design is based on a virtual whiteboard brainstorming activity incorporating both the individual and collective thinking of 20 participants in a global cohort class. Using conversational techniques to elicit cognitive knowledge and felt experience, the methodology generates shared understandings about the opportunities and challenges of implementing regenerative tourism.FindingsThe conversations reported in the findings of this paper provide important insights into the challenges and opportunities faced by tourism professionals as enablers of regenerative tourism. Findings included, first, that participants within the course demonstrated characteristics of transformational leadership including a strong moral positioning, embodied self-awareness, collaboration and collective action. Second, specific points of inertia that impede regenerative tourism are identified including embedded culture, power and organisational structures. Third, professionals are calling for practical tools, new frames of reference, and examples to help communicate regenerative tourism.Research limitations/implicationsThis is a viewpoint, not a research paper. Nonetheless, it provides a rich vein of future research in terms of disruptive pedagogy, potentially gendered interest in regenerative tourism, issues of transforming the next generation and power.Practical implicationsGovernance, organisational, destination management strategies, planning and policy frameworks, individual issues as well as contradictions within the tourism system were revealed. Transformative change in an uncertain future requires transformational leadership, characterised by moral character and behaviours that trigger empowered responses.Originality/valueThis paper shares insights from a unique global cohort class of tourism professionals wherein the challenges and opportunities for regenerative tourism are identified. The methodology is unusual in that it incorporates both individual and collective thinking through which shared understandings emerge.

Chinese Tourists' Food Souvenirs Selection Behaviours and Consumption Values: A Conceptual Discussion

Tourists frequently buy souvenirs while on vacation. Souvenir sales generate much revenue for tourist destinations, and souvenir purchasing issues cannot be ignored in a successful destination management strategy. In today's context, Chinese tourists dominate international tourism, and they tend to buy food souvenirs as gifts. Moreover, the tourist's choice of souvenirs is influenced by various factors. The theory of consumption values is one of the most precise theories explaining consumer choice behaviour. This conceptual discussion investigates the theory of consumption values' efficacy in analysing Chinese tourists' food souvenir selection by examining the values behind their selection. The review's outcome explains that the functional, social, emotional, and conditional values are in effect in choosing food gifts. However, the epistemic value remains neutral in this case. These propositions align with three fundamental recommendations of the theory of consumption values. Outcomes postulate that the theory of consumption values could explore Chinese tourists' food souvenirs choice behaviour.

The Relationship between Cultural Tourist Experience and Recommendation Intention: Empirical Evidence from Montenegr

The cultural tourist experience emerges as an essential part of the offer of tourism services and is considered a crucial factor for tourism destination development. Although the existing literature has investigated the effect of cultural tourism, empirical evidence on the impact of cultural tourist experience on tourist behavior remains scarce. Therefore, this study aims to explore the relationship between different dimensions of cultural tourist experience and recommendation intention. Using Structural Equation Modelling, based on a sample of 80 tourists who visited Montenegro, the results indicate a statistically significant relationship between different dimensions of the cultural tourist experience and the recommendation intention of Montenegro as a destination. More precisely, the findings reveal that sensory, social, and emotional dimensions positively impact recommendation intention. Furthermore, the social dimension has a stronger effect than sensory and emotional dimensions. This study extends current research on cultural tourism by providing a better understanding of the relationship between components of cultural tourist experience and tourist behaviors, and, as such, can serve as a premise in improving destination management strategy.

Tourist gaze through computer vision: where, what, how and why?

La mirada del turista a través de la visión artificial: ¿dónde, qué, cómo y por qué?ResumenDiseño/metodología/enfoqueCon un enfoque de visión artificial, este estudio ilustra una serie de mapas que reflejan dónde y qué miran los turistas, y compara las diferencias en las percepciones visuales entre los turistas asiáticos, europeos y norteamericanos en Hong Kong.ObjetivoEl estudio tiene cuatro preguntas de investigación:(1) ¿Dónde miran los turistas en el destino?(2) ¿Qué miran los turistas en el destino?(3) ¿Cómo miran los turistas de forma diferente?(4) ¿Por qué los turistas miran de forma diferente en referencia a la teoría pertinente?ConclusionesLas conclusiones confirman que la “mirada del turista” está influida por las condiciones geográficas y culturales. Las conclusiones aportan tres tipos de aplicaciones para las estrategias de gestión de destinos y abogan por un alto compromiso con la tecnología de visión artificial.Originalidad/valorEn teoría, este estudio demuestra que la “mirada del turista” está influenciada por las condiciones geográficas y culturales. La contribución metodológica del estudio radica en la aplicación de tecnología avanzada de análisis de contenido visual para big data relevante para el tema de la mirada del turista. En la práctica, los hallazgos que no se han logrado a través de encuestas anteriores servirán de referencia para las recomendaciones turísticas y el marketing de precisión. Además, su contribución práctica es que ofrece un medio para explorar las percepciones de los turistas sobre los destinos, y comprender el atractivo de los mismos para los turistas.

FAKTOR EKSTERNAL DAN INTERNAL PENGELOLAAN DESTINASI WISATA BERKELANJUTAN DI DESA WISATA MALANGAN YOGYAKARTA

The rural tourist attraction of Malangan, Sumberayu Moyudan, is one of the tourist rural destination in the Yogyakarta Regency which is also affected by the rampant development of rural-based tourism products. Although this tourist village has received special interest from tourists, it does not mean that every tourist village can survive and present tourism products that can continue to attract tourists to come. In that case, strategic action is needed in destination destinations, such as observations, observing all aspects related to destination sustainability. This is due to the increasing number of tourist villages in an area, there will be many competitors or competitors, as a result, there will be fierce competition or even unhealthy competition between tourism village managers. This research was conducted to answer the challenge of the importance of management that is right on target at the destination, while still paying attention to the principles of the existence of a tourist village built using a SWOT analysis. The result of this research is to present a destination management strategy based on an analysis of external and internal factors, which includes the strengths, weaknesses, opportunities, and threats of each category.

ICT for Overtourism Management: An Exploration

With increasing attention being paid to aspects like carrying capacity and sustainability of destinations, overtourism has emerged as one of the biggest and most fiercely debated issues across the world. In the last decade, overtourism has become not just a buzzword but also a social movement in tourism gaining a lot of media attention. Effective, efficient, and innovative solutions to address the problem of overtourism at various destinations have been called for. One such solution is the use of advanced ICT tools for destination management that can contribute to reducing stress on overbooked destinations, planning for alternative destinations, targeting an alternate group of tourists, and most importantly to have control over the tourist inflow through systematic and planned destination management strategy. While literature concerning usage of ICT for tourism promotion is in plenty, the aspect of destination management through the use of advanced technology has been rarely dealt with at a holistic level. This paper attempts to fill that gap by developing a framework for DMOs in the quest of mitigating the problems of overtorism through the usage of new advanced technology. Based on the review of secondary literature, this paper tries to highlight the challenges associated with overtourism and then deals with the ways by which the problems can be mitigated by the usage of advanced and updated technological tools.

Impact of comparative climate change perceptions on antecedents of tourists’ adaptation intentions for a coastal destination in Taiwan

Although previous research has confirmed that climate change impacts tourism systems, few studies have explored the differences in tourists’ adaptation intentions in response to diverse climate change perceptions. Therefore, this study compared two tourist groups with high and low climate change perception levels to understand their adaptation intentions based on protection motivation theory. A valid sample totaling 696 domestic tourists visiting Kenting National Park in Taiwan was surveyed. The results revealed that the low-perception tourist group had externally-oriented adaptation, with the perceived external environment or information dissemination impacting adaptation intention. However, the high-perception tourist group’s adaptation intention was internally-oriented, relating to their self-control and personal core values. This study’s findings contribute to the literature on different psychological viewpoints for understanding tourists’ adaptation intentions based on the protection motivation theory in the context of climate change. Destination management organizations should consider the responding adaptation intention of different tourists and formulate corresponding environmental destination management strategies.

Segmenting Tourism Markets Based on Demand Growth Patterns: A Longitudinal Profile Analysis Approach

Despite the abundance in methodologies for tourism demand modeling, most methods examine demand growth levels rather than growth patterns. The latter, however, can be of great value for destination management to minimize business risks and for authorities to prescribe effective policies. Meanwhile, describing demand growth as a simplex S-shaped life-cycle curve may oversimplify the heterogeneity in visitor flows. There is thus a need for methods that can identify market segments based on demand growth patterns to enable smart destination management strategies and provide theoretical insights. This article introduces a longitudinal profile analysis via multidimensional scaling (LPAMS) as an effective and easy to implement data-driven segmentation tool. This practitioner-friendly quantitative analytic tool is justified in the theoretical background of embracing complexity in business research, data disaggregation, and modeling interdependence in tourism forecasting. The conceptual and procedural details of LPAMS are explained at a level that is comfortably understood by researchers and practitioners, together with methodological comparisons with conventional methods. A demonstration of LPAMS is presented to identify five typical annual arrivals’ growth patterns of Australia’s 43 main inbound markets over 1991-2016. This study contributes to the methodologies for longitudinal tourism demand analysis and market segmentation techniques.

Tourism Destination Management Strategy for Young Children: Willingness to Pay for Child-Friendly Tourism Facilities and Services at a Heritage Site.

The present study seeks to establish tourism destination management centered on young children for accessible tourism from a public perspective. Preferences for services and facilities for young children were identified using a choice experiment (CE). The present study was conducted at Hwaseong Fortress, a UNESCO World Heritage Site, located in Suwon City, which leads the clean restroom culture. Overall, 1870 experiments were conducted with 374 participants to estimate their willingness to pay for child-friendly tourism facilities and services. As a result, willingness to pay was found in the order of specialized courses for young children, rest areas, restrooms, and rides. In conclusion, the importance of health/hygiene and amenities has implications for tourism destination management for young children. This study contributes to a better understanding of families with young children by evaluating preferences for levels of services and facilities for young children.

Diseño de la estrategia de gestión del destino turístico regional Villa Clara (Cuba)

The objective of this research consists of the elaboration 0f the procedure for the design of a regional tourist destination management strategy. To this end, the theoretical-conceptual bases of the research in relation to tourist destinations and their management are laid out, as well as their relationship with the design of strategies, so that it is possible to propose the procedure for the design of the regional tourist destination management strategy, structured in phases and stages. The main result is a holistic and relevant procedure; conceptual validation is achieved via expert judgment and practice through its application in the regional tourist destination of Villa Clara, Cuba. A strategy that facilitates the integration of the actors involved in the destination, efficiency in the use of resources, as well as satisfaction in the tourist experience, is achieved.

Building Tourism Networks through Tourist Mobility

This article aims to define tourism networks analyzing tourist mobility between destinations. The study adopts network analysis methods, testing a data processing strategy that combines descriptive measurements and clustering tools. A segmentation approach has been employed to investigate differences or similarities between the trip-related attributes of tourists within networks. Data are from a sampling survey carried out on tourists’ visit in Sicily. The results show that the tourist choice defined the role of a destination as “central” or “peripheral” within a network. Tourists build their own networks around nodal destinations, even if they are geographically distant. Thus, tourist mobility affects the shape, the dimension, and the structure of the networks, where tourists are different for characteristics, trip-related behaviors, and type of holiday chosen. The study provides some evidence that can be useful for planning tourism facilities, managing tourism routes, and defining destination management strategies.

Tourists' satisfaction at Trijuginarayan: An emerging spiritual and adventure tourist destination in Garhwal Himalaya India

Tourists' satisfaction has been acknowledged as one of the most important elements of competitive advantage and formulating effective destination management strategies because it is a reliable standard to evaluate performance of tangible and intangible elements of tourism products and services. The purpose of this study is to investigate tourists' satisfaction by examining the relationship between destination attribute importance and performance in a tourist destination. Trijuginarayan, an emerging spiritual and adventure tourist destination located in Garhwal Himalaya in Uttarakhand state of India was selected as the study area for this research. Importance-Performance Analysis was employed to examine the relationship between importance and performance of various destination attributes. Results revealed that attributes related to tourism product of spiritual and cultural nature, atmosphere and climate, a variety of tourist activities, hospitality and safety are significant factors in determining tourist satisfaction, whereas basic facilities such as accommodation, transportation, tourism infrastructure and hygiene and sanitation at destination are of significant importance in satisfaction evaluation. Findings also reveal that tourists were satisfied with the core products, but were dissatisfied with basic tourist facilities offered at the destination. The findings alert concerned tourism stakeholders for outlining effective strategies for holistic development and improving performance of attributes in a given destination.

Encoding destination messages in media coverage of an international event: A case study of the European athletics indoor championships

Abstract The destination management strategy of enhancing destination brands or market position via international sport events is one of the main reasons for destinations to engage in event bidding. The strategy raises important questions regarding the process of encoding a destination's brand values into the media reports from an international sporting event and what the perceived challenges of that strategy are. The process has been explored from a destination perspective in a case study during the recently completed 2013 European Athletics Indoor Championships in Gothenburg, Sweden using data from multiple sources before, during and after the event. Public relations strategy and the persuasive communication model have been employed to structure the description. The study shows that the destination marketing organization (DMO) is involved in two different processes in order to influence the message transmitted from the event. The TV broadcast process is negotiated before the event and the news coverage process is occurring during the event. The latter relates to the DMO's attempts to persuade gatekeepers of international media to include the destination message in their reports by the use of both direct and indirect cues and activities. One tenth of the reports from the event are about the destination rather than the sport. Key differences between the two processes are presented, as well as a synthesis model of information-based communication and persuasive communication in the setting of an international sport event. Challenges to the strategy were e.g. media professional's formal assignment and the match between event and destination values in order for the DMO to communicate a newsworthy message.

Moving towards more eco-efficient tourist transportation to a resort destination: The case of Whistler, British Columbia

Transportation is not only a key component of the tourism value chain, but it is also a critical management consideration in shaping tourism's environmental footprint. Transportation consumes the greatest portion of the energy used in the tourism system. Most of this consumption is associated with travel to and from the destination. Despite this situation, scant research has addressed ways in which destinations can play a role in reducing this energy use challenge. Strategies such as shifting visitors to more energy-efficient modes have the potential to improve the eco-efficiency of tourist transportation. Using a case study of transportation management options and visitor responses in Whistler, British Columbia, Canada, this paper examines visitor reactions to a range of transportation strategies designed to shift skiers from private to public modes of transport. Respondents completed an online survey employing both traditional and stated choice questioning methods to examine tourists' transportation choice behaviour. Long-haul tourists were the most likely to shift transport modes based on the management options offered to them. Destination management strategies for moving this target group to public modes of transportation are described.