Department Satisfaction Research Articles

Analysis of Public Services towards Community’s Satisfaction in Department of Population and Civil Registration of Indonesia

Analysis of Public Services towards Community’s Satisfaction in Department of Population and Civil Registration of Indonesia

Analisis Kepuasan Mahasiswa Terhadap Pelayanan Akademik Prodi Sastra Inggris Universitas Dharma Andalas Padang

Competition in the world of tertiary education is currently so rapidly. Both for public and private colleges. The government also began to apply certain standards to improve the university competence. English Literature Department at Dharma Andalas University, one of the private universities in Padang, is aware of this competition. One of the ways to get victory in inter-university competitions is to improve the service facilities that provided the students to gain satisfaction in addition for increasing other things. Research conducted on the relationship between service facilities provided by the English Literature Department and student satisfaction turned out that only a small proportion considered the existence of a relationship. This study uses a quantitative verification approach using descriptive and clear survey methods. Regression analysis is used to analyze data which referring to SPSS version 16. The result of this research is 34.48% of participants assume that reliability is the highest mean value, so it can be concluded that the aspect of reliability is the most influential aspect in the formation of the satisfaction felt by students for academic services provided by the English Literature Department at the Dharma University of Andalas Padang

Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors

We analyzed the interaction between patients and providers in the emergency department of a large university hospital using Sociometric Badges. Providers (doctors and nurses) were equipped with wearable sensors (Sociometric Badges), the badges measure body movements and speech energy with accelerometers, microphones, Bluetooth and infrared sensors.Results show that patient satisfaction and service perceptions are greatly influenced by behavioral and network factors. Patients appreciate the physical closeness of the doctors and the providers’ continuous monitoring of their health conditions. They also desire to be actively involved into the communication network with practitioners. In addition, patients perceive positively teams where doctors take the leadership of the communication network and ensure an effective team conversation.

The effect of interpersonal relationship satisfaction and self-control on department satisfaction in dental hygiene students

The effect of interpersonal relationship satisfaction and self-control on department satisfaction in dental hygiene students

Assessment of patient satisfaction and associated factors in an outpatient department at Dangila primary hospital, Awi zone, Northwest Ethiopia, 2018

ABSTRACT Various problems were faced by patients in any hospital outpatient department. But, Patients seek quick and convenient services. Patient satisfaction improves clinical outcomes and patient retention and reduces medical malpractices. Efficient and patient-centered health care delivery is of utmost importance. Thus, patient satisfaction is a very effective indicator to measure the success of health outcomes and plays a key role in improving health service quality and early report of new outbreaks (e.g., Covid-19) or other outbreaks (e,g measles, polio). Objective of this study was to assess patient satisfaction and associated factors on outpatient department, Dangila Primary Hospital, Awi zone, Northwest Ethiopia, 2018. Cross sectional study design was conducted from April 1st to August 31st, 2018. A total of 304 respondents were selected using systematic random sampling. Structured questionnaire was used for data collection. EPI Data version 3.1 and SPSS version 20 were used for data entry and analysis, respectively. Multiple logistic regression was employed to describe associated factors and control potential confounders. Of all 304 participants, 175 (57.6%) were males and 129 (42.4%) were females. About 100 (32.9%) were with age range of 30-39 years. Nearly three-fourth of respondents, 233 (76.6%) were dissatisfied with the queue system to see a doctor. Level of patient satisfaction and waiting time in outpatient department was 48.2% and 48 minutes, respectively. Multivariate logistic regression indicated that satisfaction with courtesy and respect (p=0.013) and satisfaction with confidentiality taken by the examiner during physical examination (p=0.012) were associated factors for patient satisfaction. Patient satisfaction in outpatient department in Dangila primary hospital was lower than regional target. Courtesy and respect and satisfaction with confidentiality taken by the examiner during physical examination were associated factors for patient satisfaction. Outpatient waiting time was less than one hour.

Impact of Nursing Care Hours on Hospital Cost and Patient Satisfaction in Emergency Department

Abstract Background: Nurse can play an important role in helping reduce costs based on the unit census and patient acuity. Actually when nursing hours exceed the needed hours by patients, nurse managers typically are required to submit a report explaining the reason. Nurses can help make a difference in their unit budgets by not overstaffing their unit, avoiding excessive use of unscheduled leave and monitoring the use of supplies. Aim of Study: To explore the impact of average nursing care hours on hospital cost and patient satisfaction in Emer-gency Department. Material and Methods: Design: Descriptive, exploratory, correlational design was utilized to carry out the study. Setting: The study was conducted in Emergency Depart-ment at Soud Kafafi University Hospital. Sample: Convenient sample included twenty-five nursing staff worked in Emergency Department and random sample of Emergency Department conscious patients, the number of study sample was one thousand patients. Tools: Four tools were utilized for data collection, the first tool was patients triage level assessment; the second was financial record sheet, the third Nursing Care Hours Cost and the fourth was patient satisfaction questionnaire. Results: The study findings revealed that there was highly significant statistical strong positive effect between nursing care hours and hospital cost (Adj R2=.925, B=.385, p=.000). While, there is no statistical significant correlation between nursing care hours with patient satisfaction. Conclusion: The study concluded that positive effect between nursing care hours and hospital cost while no statistics effect was found between nursing care hours and patient satisfaction. Also, patients with highly acuity level consuming high nursing care hours and hospital cost. Recommendations: It is recommended that the head nurse should measure nurses direct care hours costs per patient in order to find out patient level nursing costs/intensity, the study recommend to develop strategies to measure nursing at nurse-patient encounter for developing nursing business intelligence by optimizing care vs costs and matching right nurse care provider.

30 Emergency Department Tele-Intake Is Comparable to In-Person Intake

Reducing left without being seen rates and door to provider times have been associated with improved patient satisfaction and throughput in the emergency department. A provider-in triage-model has been shown to improve these metrics. Some institutions have replaced the in-person provider in the provider-in-triage model with a telehealth model (tele-intake). We studied whether tele-intake could successfully replicate the benefits of an in-person provider with respect to left without being seen (LWBS) and time to provider (TTP).

HR technologies and HR-staff technostress: an unavoidable or combatable effect?

PurposeDrawing on the job demands-resources and IS literatures, the purpose of this paper is to identify organizational factors that mitigate technostress in the HR department; and to evaluate how technostress and techno-insecurity affect technology’s impact on job satisfaction.Design/methodology/approachThis research draws on a web-based survey of 169 US and Canadian firms targeting HR executives as key informants. An HR-context-specific, technostress model was tested with structural equation modeling. Exploratory factor analysis evaluated the structural properties of all multi-item scales and supported their usage. Moderated regression analysis further assessed whether the age and scope of technology portfolios affected certain relationships.FindingsAs predicted, department work stress was less likely to increase when there was HR technology (HRT) governance involvement and top management support for this class of technologies. Heightened techno-insecurity had the opposite effect, another anticipated outcome. HR’s IT-knowledge actually increased technostress, a counterintuitive result. In turn, HRTs were less likely to improve job satisfaction when technostress and techno-insecurity were high. Top management HRT support and an HR innovation climate better enabled portfolios to enhance satisfaction. Moderating influences were detected as well. As hypothesized, techno-insecurity had a stronger negative effect on job-satisfaction impact for younger portfolios, while innovation climate had a weaker relationship with techno-insecurity where portfolios were limited in scope.Research limitations/implicationsExternal validity would be strengthened by not only increasing sample sizes for the USA and Canada, but also targeting more nations for data collection. In addition, incorporating more user-oriented constructs in the present model (e.g. group potency, collective efficacy) may enhance its explanatory power.Practical implicationsThese findings underscore the need to consider HR-staff attitudes in technology rollouts. To the extent HR technologies generate technostress, they at a minimum are impediments to department satisfaction, which may have important ramifications for usage and service. The results further establish that initiatives can be taken to offset this problem, both in terms of the ways portfolios are internally supported and how they are managed.Originality/valueThis is the first study to formally assess how collective work-attitudes in the HR department are affected by HR technologies. Prior research has focused on user-reactions to HRT features or their wider influence on stakeholder perceptions. It is also the first investigation to empirically test potential technostress inhibitors in HR settings.

The Relationship of Major Department Satisfaction, Career Barrier, and Academic Persistence Intention of College Student: Mediating Role of Career Motivation

The Relationship of Major Department Satisfaction, Career Barrier, and Academic Persistence Intention of College Student: Mediating Role of Career Motivation

DETERMINASI KEPEMIMPINAN INTERPERSONAL, MOTIVASI, IKLIM ORGANISASI TERHADAP KOMITMEN ORGANISASI MELALUI KEPUASAN KERJA PADA DINAS PENDIDIKAN BATAM

HIDAYAT
 
 ABSTRAK
 Penelitian ini merupakan hasil studi Kepemimpinan Interpersonal, Motivasi, Iklim Organisasi, Kepuasan Kerja, dan Komitmen Organisasi di Dinas Pendidikan Pulau Batam. Pengumpulan data dalam penelitian ini dilakukan dengan menyebarkan kuesioner dalam bentuk kuesioner kepada 104 responden dengan status sebagai karyawan, data yang diperoleh kemudian akan diuji menggunakan Path Analysis. Hasil analisis jalur pertama, variabel langsung Kepemimpinan Interpersonal, Motivasi, Iklim Organisasi, pengaruh signifikan terhadap kepuasan kerja dengan tingkat pengaruh variabel persentase kontribusi 30,7% sedangkan hasil analisis jalur kedua, variabel langsung Interpersonal Kepemimpinan, Motivasi, Iklim Organisasi, tidak berpengaruh signifikan terhadap variabel kinerja yang mempengaruhi tingkat persentase kontribusi sebesar 21,3%.
 Keywords: Kepemimpinan Interpersonal, Motivasi, Iklim Organisasi, Kepuasan Kerja, Komitmen Organisasi

PENGARUH FAKTOR INSTRINSIK, PERAN INDIVIDU, PENGEMBANGAN KARIR, HUBUNGAN PEKERJAAN TERHADAP KEPUASAN KERJA PEGAWAI DI DINAS KETAHANAN PANGAN KABUPATEN BOJONEGORO

ABSTRACT The purpose of this study was to analyze the influence of existing factors, the role of individuals, career development and job relations partially and simultaneously to job satisfaction in the Food Security Department of Bojonegoro Regency. This research method is a quantitative approach. The population in this study was in the Food Security Department of Bojonegoro Regency, which lived 31 people. The sampling technique uses a sampling census, that is, all members of the population are used as sample research, namely 30 independent researchers. The results showed partially the variables that significantly influence job satisfaction are individual individuals, career development, and relationships, while the intrinsic factor variable is not significant to job satisfaction at the Bojonegoro Regency Food Security Department. Keywords: intrinsic, individual role, career development, and significant relationship to the performance of employees of the Bojonegoro Food Security Department. Among intrinsic factors, individual roles, career development, and job relations that are oriented towards career development. Keywords: intrinsic factors, individual roles, career development, job relations, job satisfaction

PENGARUH FAKTOR INSTRINSIK, PERAN INDIVIDU, PENGEMBANGAN KARIR, HUBUNGAN PEKERJAAN TERHADAP KEPUASAN KERJA PEGAWAI DI DINAS KETAHANAN PANGAN KABUPATEN BOJONEGORO

ABSTRACT
 The purpose of this study was to analyze the influence of existing factors, the role of individuals, career development and job relations partially and simultaneously to job satisfaction in the Food Security Department of Bojonegoro Regency. This research method is a quantitative approach. The population in this study was in the Food Security Department of Bojonegoro Regency, which lived 31 people. The sampling technique uses a sampling census, that is, all members of the population are used as sample research, namely 30 independent researchers. The results showed partially the variables that significantly influence job satisfaction are individual individuals, career development, and relationships, while the intrinsic factor variable is not significant to job satisfaction at the Bojonegoro Regency Food Security Department. Keywords: intrinsic, individual role, career development, and significant relationship to the performance of employees of the Bojonegoro Food Security Department. Among intrinsic factors, individual roles, career development, and job relations that are oriented towards career development.
 
 Keywords: intrinsic factors, individual roles, career development, job relations, job satisfaction

Factors Associated With Patient Satisfaction in Outpatient Department of Suva Sub-divisional Health Center, Fiji, 2018: A Mixed Method Study.

Background: With evolving health care industry toward patient centered orientation, inputs from the patients' perspective is valuable. Improved patient satisfaction is associated with increased levels of adherence to treatment processes and recommended prevention, and improved health outcomes. Hence, this study was conducted to assess the current level of patient satisfaction and explore its determinants in the Suva Subdivision health centers, Fiji, 2018.Methods: This was a mixed method cross-sectional study employing both quantitative and qualitative designs. A random sample of 410 participants attending the outpatient services completed the self-administered structured questionnaire. The questionnaire focused on socio-demographic features, waiting time, doctors' communication, and patient trust. Data from 375 questionnaires (response rate of 91%) was analyzed in SPSS where descriptive analysis and univariate and multivariate logistic regression was done at 0.05 level of significance and 95% confidence interval to find the determinants of patient satisfaction. From these 375 participants, 20 participants were purposefully selected for audio recorded interview guided by a semi-structured questionnaire and data was analyzed using thematic analysis.Results: The majority of the patients were generally fully satisfied with their consultation (69.3%). Univariate logistic regression showed that age, gender, education level, waiting time, doctors' communication behavior, and patient trust level were significantly associated with patient satisfaction independently. After controlling for all the variables, gender, number of visits, waiting time, and patient trust were significantly associated with trust. Those who had full trust in the doctors, were more likely to be fully satisfied with their consultation (aOR of 18; p = 0.0001) and those who got seen within 1 h, were more likely to be satisfied with their consultation (aOR of 3.3; p = 0.0001). Though, the patients voiced that getting a satisfying consultation was worth the wait. The doctors' attitude and way of communication also made a difference to the patient's level of satisfaction.Conclusions: This study showed that patient satisfaction is positively associated with patient trust, doctors' interpersonal skills and communication behavior and negatively associated with waiting time. Hence, doctors upgrading their communication skills and health service managers strategizing ways to improve waiting time can contribute to better patient trust and thus lead to better patient satisfaction and positively influence health outcomes.

신입생을 위한 감사증진 프로그램이 예비유아교사의 감사성향, 공감능력, 그리고 학과만족에 미치는 영향

신입생을 위한 감사증진 프로그램이 예비유아교사의 감사성향, 공감능력, 그리고 학과만족에 미치는 영향

A Student-Oriented Study: Analyzing the Relationship between Happiness and Satisfaction with Life

The purpose of this study is to analyse the happiness and life satisfaction levels of university students by various factors and to reveal the relationship between those two terms. The sample group of the study is composed of Necmettin Erbakan University Physical Education and Sports Teacher Department and Pamukkale University Sports Sciences Faculty students, who are 801 in number, 394 of them male and 407 of them female, and with an average age of 23.58±2.98. In the study the “Life Satisfaction Scale,” which has been developed by Diener et al. (1985) and adapted to Turkish by Durak et al. (2010), and the “Oxford Happiness Scale Short Version,” which has been developed by Hills and Argyle (2002) and adapted to Turkish by Doğan and Akıncı Çötok (2010), has been used. To determine the personal information distribution of participants percentage and frequency methods, and to determine whether the data has normal distribution or not Shapir Wilks normalcy test has been used and after establishing that the data is suitable for parametric test conditions, to analyse the data the independent t Test, Anova and Pearson Correlation tests have been used. According to the analysis results, a significant difference in life satisfaction has been observed with respect to age and regular exercise parameters (p < 0.05). According to the happiness scale a significant difference has been observed with respect to gender, department, grade and department satisfaction parameters (p < 0.05). Finally, a positive and meaningful relationship has been observed between the two scales. Consequently, it could be argued that life satisfaction and happiness levels of participants show significant differences with respect to some parameters and that the higher their life satisfaction, the higher their level of happiness.

The Influence of Work Life Balance on Employee Satisfaction at Grand Hyatt Jakarta Hotel (Case Study of Food and Beverage Service Department Employees)

Work life Balance is a factor that can affect Employees’ Job Satisfaction This study aims to analyze the influence of Work Life Balance on Employee Job Satisfaction in Food and Beverage Service Department at Grand Hyatt Jakarta Hotel. In this study, information was collected from 68 respondents by using questionnaires. The data has been collected, then analyzed by using simple regression analysis with SPSS program. The results of this study indicate that Work life Balance has significant effect on Employee Satisfaction at Food and Beverage Service Department of Grand Hyatt Jakarta Hotel with 0.000 significance level smaller than α (0,050). The effect of Work Life Balance on Employee Job Satisfaction is 22.7%. The results of the highest respondents on the Work Life Balance (Balance of Work Life) is a Balance of Satisfaction of 79% and on Job Satisfaction is about the Appreciation of 82%.

Effect on Morphine Requirement of Early Administration of Oral Acetaminophen vs. Acetaminophen/Tramadol Combination in Acute Pain.

To evaluate the effect on opioid requirement of pain treatment starting at triage, and to evaluate satisfaction in emergency department (ED) patients with acute pain. This is a single-blind, randomized, prospective study conducted in the ED. The included patients were randomly assigned to single oral doses of placebo, acetaminophen, or a tramadol/acetaminophen combination. Protocol treatment was given at triage. The primary outcome was the need for rescue morphine during ED stay. The secondary outcome included patient satisfaction, ED length of stay, and percentage of patients discharged from the ED with a VAS score of <30. We included 1,485 patients: 496 patients in the placebo group, 497 in the acetaminophen group, and 492 in the tramadol/acetaminophen combination group. The groups were similar regarding demographic and clinical characteristics and baseline VAS pain scores. Rescue morphine was significantly decreased in the tramadol/acetaminophen combination group compared to that in the placebo and acetaminophen groups (11.5%, 23.2%, and 18.9%, respectively; P=0.03). Patient satisfaction was higher in the tramadol/acetaminophen combination group (77% vs. 69% in the acetaminophen group and 68% in the placebo group). A VAS score of <30 was observed in 84% of patients in the placebo group, 83% in the acetaminophen group, and 87% in the tramadol/acetaminophen combination group (P=0.01 between the acetaminophen group and tramadol/acetaminophen combination group). The ED length of stay was 60minutes for the acetaminophen group and tramadol/acetaminophen combination group and 71minutes for the placebo group (P=0.04). Oral tramadol/acetaminophen combination administered early in triage was associated with a decrease in intravenous morphine requirement and increase in satisfaction among ED patients with acute pain when compared with patients taking acetaminophen. No significant increase in side effects was found. This intervention may be considered in EDs with an aim of similar benefits.

Pain score, desire for pain treatment and effect on pain satisfaction in the emergency department: a prospective, observational study

BackgroundPain management in the Emergency Department has often been described as inadequate, despite proven benefits of pain treatment protocols. The aim of this study was to investigate the effectiveness of our current pain protocol on pain score and patient satisfaction whilst taking the patients’ wishes for analgesia into account.MethodsWe conducted a 10-day prospective observational study in the Emergency Department. Demographics, pain characteristics, Numeric Rating Scale pain scores and the desire for analgesics were noted upon arrival at the Emergency Department. A second Numeric Rating Scale pain score and the level of patient satisfaction were noted 75–90 min after receiving analgesics. Student T-tests, Mann-Whitney U tests and Kruskall-Wallis tests were used to compare outcomes between patients desiring vs. not desiring analgesics or patients receiving vs. not receiving analgesics. Univariate and multivariate logistic regression models were used to investigate associations between potential predictors and outcomes.ResultsIn this study 334 patients in pain were enrolled, of which 43.7% desired analgesics. Initial pain score was the only significant predictive factor for desiring analgesia, and differed between patients desiring (7.01) and not desiring analgesics (5.14). Patients receiving analgesics (52.1%) had a greater decrease in pain score than patients who did not receive analgesics (2.41 vs. 0.94). Within the group that did not receive analgesics there was no difference in satisfaction score between patients desiring and not desiring analgesics (7.48 vs. 7.54). Patients receiving analgesics expressed a higher satisfaction score than patients not receiving analgesics (8.10 vs. 7.53).ConclusionsThis study pointed out that more than half of the patients in pain entering the Emergency Department did not desire analgesics. In patients receiving analgesics, our pain protocol has shown to adequately treat pain, leading to a higher satisfaction for emergency health-care at discharge. This study emphasizes the importance of questioning pain score and desire for analgesics to prevent incorrect conclusions of inadequate pain management, as described in previous studies.

Key nodes affecting patient satisfaction in a cross-regional referral service process: an empirical analysis study in Sichuan

BackgroundThe referral service is a significant component of healthcare reform in China, and the measurement of patient satisfaction with the referral service process will help to improve the quality of referral medical delivery. Furthermore, the referral service in China includes inter-institutional collaborations between hospitals at different levels and multi-nodes throughout the referral process. It is therefore necessary to identify the key nodes that affect patient satisfaction during the referral service process.MethodsThis study conducted a questionnaire survey of 110 patients to collect data regarding patient satisfaction at the following healthcare nodes: primary-level hospital, referral appointment registration, claim of appointment number in the outpatient department, examination service, admission service, and overall satisfaction during the referral service process. Correlation analysis and logistic regression methods were used to establish a mathematical model of patient satisfaction between five nodes and overall satisfaction. Additionally, a peak-end model was formed to identify the peak node impacting overall patient satisfaction during the referral service based on the sample data.ResultsOver 80% of referral patients rated the overall referral service as ‘good’. The correlation analysis revealed that there was a significant correlation between the satisfaction of each node and the overall satisfaction (P < 0.05). The results of the regression model showed that the satisfaction of five nodes determined the overall satisfaction and that “admission service at the higher-level hospital” exerted the greatest impact on overall satisfaction (β = 0.312), while “referral appointment registration” had the lowest influence on overall satisfaction (β = 0.177). The peak-end model also revealed that “admission service at the higher-level hospital” had a greater effect on overall satisfaction.ConclusionOur study showed that the key nodes affecting patient satisfaction were “transferring service at the primary-level hospital” and “admission service at the higher-level hospital”. Furthermore, the efficacy of the referral services is determined by the gatekeepers’ management of the referral system at the primary-level hospital and the allocation and management of bed resources at the higher-level hospital. These findings can serve as a science-based guidance for them to improve their performance in inter-regional healthcare collaborations in the referral service process.

The study and analysis of the effectiveness of "health education mobile classroom" in the outpatient department of children′s hospital

Objective To evaluate the effect of education mobile classroom in the outpatient department of children′s hospital, and to analyze the needs of the outpatient and family members on health education. Methods Through the retrospective analysis of the information of the outpatient and emergency patients in the children's specialist hospital to determine the content, the venue and the time period of the education mobile classroom. Selection and the health educator to implement the health education. At the same time, push the content through the mobile APP to the patient′s family, to expand the education audience. To compare and analyze the patient satisfaction of the hospital and the satisfaction with the dimensions of the project. In the evaluation of the effect of health education and the influencing factors, the relationship between income, occupation and children is positively related, and age is negatively related to it. Results After the implement of this project, the satisfaction of the patient had increased for 3.65%(P=0.001). Overall assessment of the audience was very satisfied with (3.94 ± 0.25) points. In each dimension analysis, the satisfaction of the training method was the highest, at (3.94 ± 0.26) points. Satisfied with the attitude of the trainers and comprehensive ability were more than 3.80 points. Conclusions The education mobile classroom can improve patient satisfaction in the outpatient department and emergency of children′s specialist hospital. Audience has a certain degree of acceptance and satisfaction with this health education mode. Key words: Health education; Mobile classroom; Pediatric outpatient; Children′s hospital