Abstract
Reducing left without being seen rates and door to provider times have been associated with improved patient satisfaction and throughput in the emergency department. A provider-in triage-model has been shown to improve these metrics. Some institutions have replaced the in-person provider in the provider-in-triage model with a telehealth model (tele-intake). We studied whether tele-intake could successfully replicate the benefits of an in-person provider with respect to left without being seen (LWBS) and time to provider (TTP).
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