Demand For Public Services Research Articles

Seeing the Forest for the Trees: The role of Growth-Oriented Leadership in Shaping Public Servants’ Work Experiences in the Post-NPM Environment

In recent years, growth-oriented leadership (GOL) has come to the fore as a salient predictor of positive employee outcomes in public sector contexts. This empirical paper examines the role of GOL in shaping perceptions of quantitative demands as a product of an evolved New Public Management (NPM) context and the subsequent impact on stress and well-being for 419 local government employees working in Western Australia. While latent in previous GOL-oriented studies, this paper is the first to explore the intersection of GOL and quantitative demands, noting that the former has an established positive effect on employee wellbeing, and the opposite case for the latter. Drawing on the challenge-hindrance framework, this article argues that GOL helps to shape employees’ primary appraisals of demands as challenges, rather than hindrances, in the post-NPM environment. The results indicate strong, direct negative relationships linking GOL with quantitative demands and stress, and a strong positive relationship between GOL and well-being. This study establishes GOL as a relevant capability for public leaders in supporting employees to deal effectively with public service demands and subsequently grow. Understanding how leadership capability, and particularly GOL, can shape the employee experience is important in ensuring the effective delivery of public services.

Peningkatan Performa Pelayanan Publik Melalui Penerapan Core Values BerAKHLAK di Kota Singkawang Tahun 2022-2023

In the midst of increasingly high public demands for quality public services, the government through service officers must be able to serve professionally. Implementation and apllication of the core values of BerAKHLAK is one of the main keys to realizing excellent public services. This study aims to examine the process of internalization and application of the core values of BerAKHLAK carried out in Singkawang City in the implementation of public services and their contribution to improving the performance of quality public services for the community. The research method used is a descriptive research type and qualitative approach. Informants were selected through purposive and snowball sampling techniques. Data analysis techniques included data reduction, data presentation, and conclusion/verification sourced from observation, interviews and documentation. The results showed that the internalization of the core values of BerAKHLAK in Singkawang City has been running well and has had a positive impact on improving public service performance. This is evidenced by the increasing value of the public service index in Singkawang City by the Ministry of PAN-RB with a score of 4.22 in 2022 from previously in 2021 getting a score of 3.57. In addition, public satisfaction with public services in Singkawang City has also increased as seen from the value of the public satisfaction index, and the commitment of UPP in Singkawang City to improving the quality of public services. However, there are still weaknesses in several aspects of service. Therefore, The Singkawang City Government must continue to make sustainable efforts to improve the quality of public services in Singkawang City.

Development and validation of a rating scale for barriers to and facilitators of nurses’ participation intentions in “Internet + Nursing Service”

BackgroundGiven increases in China’s aging population, the growing demand for public health services and the shortage of human resources among nurses have become more prominent. Under such a background, “Internet + Nursing Services” have received more attention. Thus, exploring the barriers to and facilitators of nurses’ willingness to participate in “Internet + Nursing Services” and utilizing internet technology to increase the supply of nursing services has become a key issue.ObjectiveThis study aimed to develop a scale for assessing the barriers to and facilitators of nurses’ willingness to participate in “Internet + Nursing Services” and to test the validity and reliability of the scale.MethodsA preliminary scale was developed based on a literature review, theoretical research, semistructured qualitative interviews, and two rounds of Delphi expert inquiry. A convenient sampling method was used for the questionnaire survey. A 5-point Likert scale was used to evaluate the importance of the items. The survey data of 659 clinical nurses obtained from February to March 2023 were used for item analysis, exploratory factor analysis (EFA), and reliability and validity tests of the scale. The survey data of 538 clinical nurses obtained in April 2023 were used for confirmatory factor analysis (CFA) of the final scale.ResultsThe final scale consists of 25 items and 4 dimensions (performance expectations, perceived risk, need for professional knowledge training, and nonprofessional knowledge training). The scale showed good structural validity and content validity: the Cronbach’s α coefficient of the scale was 0.955, the split-half reliability was 0.778, the test-retest reliability was 0.944, the kaiser-meyer-olkin(KMO) value was 0.960, and the cumulative variance contribution rate of the 4 common factors was 83.147%. The scale content validity index(S-CVI) was 0.914. The confirmatory factor analysis model had favorable fit indices: χ2/df = 4.234, RMSEA = 0.078, NFI = 0.940, IFI = 0.953, TLI = 0.947, and CFI = 0.953.ConclusionThe scale for assessing the barriers to and facilitators of nurses’ willingness to participate in “Internet + Nursing Services” has good reliability and validity, and provides a reference for evaluating nurses’ willingness to participate in “Internet + Nursing Services”.

Assessing The Relationship Between Demand And Accessibility For Pediatric Ophthalmology Services By State In The United States.

To investigate the relationship between public demand for pediatric ophthalmology services and the accessibility of such services on a statewide basis in the United States, focusing on strabismus care. Using Google Trends data, search volumes for "strabismus" were analyzed from January 2014 to December 2023. Pediatric ophthalmologist availability was assessed via the American Academy of Ophthalmology directory, normalized for state population size to create a relative demand index. Additional metrics from the United States Census Bureau and Centers for Disease Control and Prevention provided socioeconomic and health data. Correlation coefficients were used to explore relationships between search volumes, specialist availability, vision screening, socioeconomics, and demographic factors. The data revealed variability in public interest in pediatric ophthalmology across states, with Alaska showing the highest relative search volume for strabismus. The data also indicated notable disparities in pediatric ophthalmologist density, with North Dakota, Vermont, and Wyoming having no pediatric ophthalmologists. A significant correlation was identified between pediatric ophthalmologist availability and vision screening (R = 0.486, p < 0.001). Negative correlations were observed between the relative demand index and urbanization (R = -0.388, p = 0.007), as well as the strabismus prevalence (R = -0.455, p = 0.001), indicating that urbanization and specialist distribution influence eyecare demand and access. The findings highlight disparities in accessibility and demand for pediatric ophthalmology services across the US, influenced by urbanization and distribution of healthcare professionals. The study underscores the need for targeted interventions to improve access to care and bridge gaps in pediatric ophthalmology service provision.

Inefficient urban-rural resource allocation and reduced tuition benefits for preschool education: an example from a Chinese county

PurposeTaking urban-rural disparity into account, this research examines the current service provision of preschool education at the local level in China.Design/methodology/approachFollowing a qualitative design, the research is based on a case study on the preschool service provision in Luochuan County in China, with data collected from semi-structured interviews with grassroots officials and residents from the county’s rural and urban regions.FindingsThis research finds that preschool services are inefficiently delivered between the county’s rural and urban areas. While services are oversupplied in rural regions, the popular demand for urban kindergartens is inadequately addressed. Moreover, the tuition subsidy offered by the local government has drastically decreased in recent years.Research limitations/implicationsThis research is confined to a single-case study, so its findings are not necessarily applicable to all Chinese localities. Nevertheless, it proves that these problems in preschool service provision can be a result of the central authority’s tight control.Social implicationsGiven China’s rapid urbanization and fertility decline, this research argues that overinvestment in rural kindergartens can be a widespread phenomenon throughout China. It also suggests a decreasing popular demand for other public services, such as childcare, in Chinese rural regions. This research calls for special attention to the persistent regional discrepancy in preschool service standards and the welfare cuts after the revenue centralization reform.Originality/valueThis research contributes to a clearer picture of the current preschool service delivery by Chinese local governments, which remains largely underexplored by far. It also provides updates on the country’s long-existing urban-rural discrepancy in preschool services.

STIGMA AGAINST PEOPLE LIVING WITH HIV/AIDS: Qualitative analysis of the stigma index brazil

Stigma negatively impacts the quality of life of people living with HIV/AIDS, but there are few national studies dedicated to understanding the subjective dimension of this experience. Based on an unfolding of the Stigma Index 2.0 in Brazil, we aimed to qualitatively analyze the experiences of stigma narrated from the perspective of people living with HIV/AIDS. Of the 618 respondents from seven Brazilian capitals, 538 described in detail situations of stigma suffered by people with HIV/AIDS. A thematic analysis was performed, identifying that 76.4% of the reports had a negative content and 13.4% had an ambivalent content. The main characteristics of the stigma suffered were taboos, myths, ignorance or misinformation (22.4%); breach of confidentiality/exposure of serology (21.5%); the withdrawal or rupture of affective relationships/refusal of relationships (18.2%); and discrimination, neglect or violence by health professionals (16.6%). The context of health services was the main place of exposure (28.4%), with 13.9% of the reports verbalizing demands for public policies and support services. We discussed the implications of the results based on national and international studies, highlighting stigma as a creator of barriers in facing the HIV/AIDS epidemic.

Model to estimate urban public services demand, by zone, using geographic information systems

Para el diseño y operación de cualquier servicio público, un elemento básico es determinar el número de personas a quienes se les prestará el servicio, no importando si es agua potable, drenajes, transporte o electricidad. Sin embargo, cuando los conglomerados urbanos son grandes o tienen ciudades dormitorio, la estimación de la población a servir se vuelve compleja, sobre todo porque los censos poblacionales por lo regular solo consideran la población residente en un territorio. Así, un distrito comercial o financiero puede tener una población residente relativamente pequeña, pero una población flotante considerable que, aunque solo trabaje, estudie o visite la zona, requiere los servicios básicos (agua, drenaje, etc.). Las mediciones de tráfico dan un valor global de cuántas personas ingresan a un municipio o territorio, pero difícilmente determinan cómo se distribuyen en las zonas urbanas. El modelo propuesto aprovecha las ventajas de los sistemas de información geográfica (SIG) para ubicar la demanda, calculando un estimado de la población a servir, en función de los metros cuadrados construidos y tipo de uso; esto permite no sólo determinar la población residente y flotante de una región, sino también sectorizar y delimitar áreas específicas para obtener los datos de población a servir en un sector, definiendo volúmenes de agua, redes, plantas potabilizadoras, tamaño de drenajes y descargas sanitarias, así como dimensionar plantas de tratamiento de aguas residuales (PTAR), o necesidades de transporte y servicio eléctrico. El modelo se aplicó en la zona urbana del municipio de Guatemala, Guatemala, ubicado en América Central, obteniéndose la población residente y flotante por cada una de las zonas. El modelo permite definir la población flotante, estimarla a futuro con base en las proyecciones de área construida y ajustarlo conforme ocurran los cambios.

Health care workers’ qualitative descriptions of ethically challenging situations evoking moral distress during Covid-19

Background: The high public demand for healthcare services during the COVID-19 pandemic and strict infection control measures, coupled with threat of severe illness and death, and limited resources, led to many healthcare workers (HCWs) experiencing ethically challenging situations (ECSs). Objective: To systematically explore first-hand accounts of ECS-evoking moral distress among HCWs during this public health emergency. Research design: This was an open cohort study. All participants were asked whether they had been in ECS-evoking moral distress during the pandemic. Those who had were asked to describe these situations. Answers were systematically analyzed according to three levels of root causes for ECSs, using thematic analysis. Participants and research context: In January 2022, 977 HCWs from four Norwegian university hospitals participated. Ethical considerations: The study received ethical approval from the Norwegian Ethical Review Authority (No. 130944). Results: In total, 508 participants (52%) reported that they had experienced ECS-evoking moral distress during the pandemic, whereof 323 provided a qualitative description. We found that while a few reported ECSs caused at the patient level, and some described situations at the unit/team level, the vast majority reported situations caused at the system level, predominantly related to resource scarcity, particularly poor staffing. Conclusion: Our findings strongly indicate that efforts to mitigate moral distress among HCWs should be targeted at the system level. More specifically, the study findings highlight resource limitations, particularly poor staffing, as a major cause of moral distress during the pandemic.

Desempenho da atenção primária à saúde no estado de São Paulo, Brasil, no período de 2010-2019

Abstract This article presents the results of an analysis of the performance of primary health care in São Paulo state over the last decade against a backdrop of financial crisis and health funding cuts. We conducted a time series analysis (2010-2019) of performance indicators across the following dimensions based on an adapted conceptual framework: health service performance, health system, and determinants of health. Annual percentage change was calculated for each indicator using a log-linear model. Performance across the indicators was generally positive; however, there was a decline in performance across indicators of quality of care (congenital syphilis, cesarean section rate and cervical cancer screening). The findings also show a potential rise in demand for public services (due to population aging and a reduction in the percentage of the population with private health insurance) and increase in health expenditure against a backdrop of falling GDP per capita.

Performance of primary health care in São Paulo state, Brazil, during the period 2010-2019.

This article presents the results of an analysis of the performance of primary health care in São Paulo state over the last decade against a backdrop of financial crisis and health funding cuts. We conducted a time series analysis (2010-2019) of performance indicators across the following dimensions based on an adapted conceptual framework: health service performance, health system, and determinants of health. Annual percentage change was calculated for each indicator using a log-linear model. Performance across the indicators was generally positive; however, there was a decline in performance across indicators of quality of care (congenital syphilis, cesarean section rate and cervical cancer screening). The findings also show a potential rise in demand for public services (due to population aging and a reduction in the percentage of the population with private health insurance) and increase in health expenditure against a backdrop of falling GDP per capita.

Factors that Affect Demand Creation for Health Services: Literature Review

Introduction: The prosperity of the country is represented by a healthy society. The existence of a demand for public health services is greatly influenced by quality and fair health providers, so that based on the aspect of being a health provider they are able to provide health services when there is an increase in demand from the community. Objective: The aim of this literature review is to determine the variables that influence demand for health services. The findings of this literature study are expected to be a starting point for future studies and to provide insight into health service quality management in various health service providers. Method: . This article was written using a literature review, namely an international literature search carried out using databases such as ScienceDirect and Proquest. Inclusion criteria include articles that discuss community demand for health services. Result: Article search results show that there are 7 (seven) related studies. Gender, place of residence, level of education, employment before retirement, age, health financing, technology, norms, values, and accessibility are several factors that influence people's demand for health services. This study reveals these factors. Additionally, this study emphasizes accessibility factors, which significantly influence the demand and allocation of health promotion services. This is because health services are considered emergency and require improvement in the available health centers. Conclusion: Based on the results of the review, it can be concluded that there are several factors that influence the creation of demand or demand for health services at the Community Health Center. Factors such as gender, place of residence, education level, employment before retirement, age, health financing, heat waves, technology, values and norms, and accessibility significantly influence the demand for and allocation of health promotion services.

From the Perspective of Resource Dependence, Why Do Micro-social Work Organizations Emerge from the Circle?

The diversity of social problems and people's demand for social public services are gradually showing a diversified trend, which raises people's expectations for social work. The traditional model of social work organizations can no longer adapt to the development of social work in the new social form. This paper discusses the development of social work organizations from the perspective of resource dependence. Through in-depth analysis of organizations of the same scale based on specific cases, it can be found that stable social resources are crucial to the survival of social work organizations, and resource diversification can promote the sustainable development of organizations. Therefore, social work organizations need to promote the diversification of social resources and reduce their one-way dependence on government departments. Increase autonomy.

Big Data as a reform opportunity for public sector and real economy: The case of Greece

Background The recent economic recession has hit Greece with economic, political, and social repercussions. Structural reforms in the real economy and public sector are considered to be of paramount importance for introducing a new consumption and production paradigm to achieve sustainable economic growth. Methods The present paper aims to highlight Big Data and the Internet of Things as part of the 4th Industrial Revolution as a potential enabler for the necessary leap in the 21st century for the Greek public sector on the theoretical basis of the Unified Growth Theory and the Washington Doctrine. In the present paper, an evaluation of the Greek public sector is attempted by using two different indices, the Digital Maturity Index of the Hellenic Federation of Enterprises (SEV), and the Digital Economy and Society Index (DESI) of the EU. Results Findings strongly indicate that the introduction of digital skills in the educational system along with vocational training of older groups regarding the use of digital public services is an important factor for digital services implementation in the case of Greece. Moreover, the findings also underlie that demand for digital public services is not merely a matter of economic power. Other causes that lie in cultural, geographical, and behavioural habits should also be considered. Conclusions Greece is not in the pole position regarding Big Data implementation. High-speed broadband, both fast and ultrafast, lacks widespread availability, while prices remain relatively high compared to other European countries. Internet user skills and advanced IT skills remain mostly misused in the private and the public sector, while business digitization, e-commerce, e-Government, and e-health remain relatively low.

Research on the village layout optimization in China's developed areas based on daily life circles.

Public service facilities are the basic material carrier of social services. It is of great significance for the operation of social justice and the improvement of residents' wellbeing. In the process of rapid urbanization, the demand for traffic convenience and diversity of public service facilities in rural areas has been further improved. Since the sudden outbreak of the COVID-19 epidemic, it is more necessary to meet the public service needs of human daily life within a certain space. The huge gap between urban and rural infrastructures, human living conditions, and supporting public services such as education, health, and culture has become a key bottleneck constraining the integration of urban and rural areas. It is appropriate to focus on the requirements for the construction of daily life circles and prioritize the satisfaction of villagers' increasing demand for public services in regions characterized by high levels of urban-rural integration. The behavior preference of public service facilities significantly affects the choice of residential areas. The existing research on village layout optimization focused on the spatial pattern, landscape morphology, influencing factors, and other contents. To some extent, the preference for equalization of public services in the context of urban-rural integration has been ignored. Uneven distribution and low utilization of public service facilities in villages resulted in an inability to adapt spatially and functionally in response to the renewal of urban-rural relations. Taking a highly developed urban and rural integration area named Wuxi City of Jiangsu Province in China as an example, this paper combines the current situation of public service facility allocation and the transport situation of residents in rural areas to build a life-circle system of different levels. On this basis, combined with the optimization goal of public service facilities and the constraints of agglomeration coverage, we try to determine the village layout optimization scheme under the construction of both the daily life circle and location-allocation model. The study can effectively adjust the allocation of public resources in rural areas and solve the problems of irrational village layout leading to long travel distances. It can also serve as a reference for improving the situation of lagging rural public service functions and promoting urban-rural equalization.

The legal framework for PPP in China – current issues, challenges and future perspectives – with regard to the French experience

In recent years, the relationship between the private and public sectors has changed in response to the challenges posed by economic globalisation, with the PPP model guiding the two subjects from a relationship of subordination and employment to one of equality and partnership. Such a partnership model is complex but revolutionary in that the government no longer acts as a regulator alone, but also becomes a participant in the market. It is because of the involvement of public power that a well-developed PPP legal framework is particularly important to prevent the abuse of public power and the emergence of inequalities in the market. China has also introduced the PPP model to solve a range of problems arising from accelerated urbanization, to meet the massive demand for public services and infrastructure development, and to deal with the government's financial difficulties. This article analyses the main problems and challenges that China currenty faces in the regulation of PPP, before looking at ways of improving the legal framework for PPP in China, following the example of French law in this area.

Recognition of prior learning program in improving human resource in Bojonegoro district: an open government analysis

This research aims to analyze open government by looking at the implementation of the Village Recognition of Prior Learning (RPL) program in Bojonegoro Regency through a process of collaboration, transparency, and participation. Increasing the capacity of Human Resources (HR) is needed in facing the demands of better public services. This research method uses descriptive qualitative research. Primary data sources consist of open-ended interviews, as well as observation. While secondary data sources come from documentation studies obtained from the research location. The technique of determining informants was carried out by purposive sampling, namely selecting based on criteria on informants who play a role in the Village RPL program, the Secretary of the Village Community Empowerment Office, the Head of the Community Empowerment Division, Surabaya State University and Yogyakarta State University and Village Officials. Data validation uses the data triangulation method. The results of this study indicate that the RPL Desa program in government openness has a collaborative process between the stakeholders involved, transparency of new student screening information data, and participation of village development activists as community servants facing problems in completing their studies. Supporting factors lead to the use of scholarships in higher education with recognition of experience, online learning, and RPL program organizers from quality universities. The inhibiting factors are seen from the declining commitment and motivation of students in participating in the lecture process and the difficulty of time management between college work.

Типология показателей региональных программ цифровизации управления

The subject of the study is the transition to a new level of solving managerial tasks through the use of indicators of management digitalization programs. The objectives of the work are to build a model for evaluating the processes and results of digitalization in the region based on the proposed typology of relevant indicators of regional programs, to develop an approach to assessing the quality of indicator formulations for their ability to adequately reflect the process of digital development. The concepts of digitalization and digital transformation are differentiated. The assessment of regional strategies and programs in the field under consideration is given. The role of the indicator as an instrument of indirect regulation is emphasized. The approaches to the formation of indicators of regional programs "from above" and "from below" are analyzed. Based on the analysis of 17 digitalization programs of the Central Federal District, eight types of indicators are identified and correlated with each other, reflecting the material and technical conditions of digitalization of the region; the level of information security; the degree of implementation of digital systems and services; stimulating the development of digital technologies in the region; staffing; the demand for public digital services; the convenience of using digital technologies to meet social needs; satisfaction with various aspects of digitalization. The problems have been identified, the solution of which will improve the assessment of the effectiveness of digitalization at the regional level, avoiding formalism and orienting managers to achieve socially significant results.

An Exploration of the Role of Quantitative Management Techniques in Public Service Satisfaction Enhancement

Abstract Under the background of service-oriented government construction, quantitative management techniques have been widely used in public services, and it is more and more important to study the relationship between them and public service satisfaction. In this paper, the quantitative management strategy of public service is proposed based on the relationship between public service satisfaction and quantitative management technology. Then, a quantitative Kano model is used to analyze the audience demand for public services. Finally, the effect of improving public service satisfaction is evaluated using the independent sample t-test method. The ranges of values of satisfaction X when the quantitative management technique is not used, satisfaction Y when the technique is used, overall importance r, and overall satisfaction α are [0.2248, 0.6402], [0.3239, 0.8441], [0.4016, 0.9587], and [0.6099, 1.3579], respectively, and the fact that X&lt;Y and the values of r and α are higher suggests that quantitative management techniques have an enhancing effect on the satisfaction of public service demand. The public service satisfaction scores of the group using quantitative management techniques are all greater than those of the group not using them, and the significance of the t-tests of the four satisfaction dimensions of public services are all less than 0.05, indicating that quantitative management techniques have a significant effect of enhancing the satisfaction of public services in all dimensions. This paper provides empirical evidence for the use of quantitative management techniques to improve user satisfaction and promote the development of high-quality public services.

FREE FARE PUBLIC TRANSPORT AS A DETERMINATE ON PUPILS TRAVEL BEHAVIOR AND PREFERENCES IN THEIR DAILY TRAVELS TOWARDS SUSTAINABLE MOBILITY – THE CASE OF GDYNIA (POLAND)

The concept of influencing changes in transport behavior towards sustainable mobility, which is gaining popularity in the 21st century, is free public transport (FFPT). It is estimated that the number of cities in which attempts were made to introduce FFPT exceeds 100. Most of them are located in Europe, especially in France and Poland. FFPT has mostly been restricted to specific city areas or market segments in the hope of increasing demand for public transport services. Because of this, a number of publications on free fare results refer to specific cases in cities. The main aim of this article is to examine the impact of free fares on the behavior and transport preferences of pupils in Gdynia, Poland. On the basis of the study of preferences and transport behavior of the inhabitants of Gdynia, carried out earlier by the team in 2010, 2012, 2015, and 2018, a preliminary description of the behavior and transport preferences of students was prepared. The research of the pupils was conducted twice: before and after the introduction of free travel entitlements. The results of the research carried out, and the data analysis, confirmed that FFPT had no impact on demand for public transport services or the travel behavior of pupils. According to the authors, the lack of positive effects of FFPT on travel behavior in the segment of students, or even more broadly, for achieving the purposes of sustainable mobility, results from the interaction of the following factors: specificity of students' travel behavior determined by the schedule of school activities, pupils' positive attitude to cars as urban transport means, not covering all means of public transport services of FFPT in Gdynia (the city rail is not covered by FFPT), short period of time since FFPT has been introduced. The results of the presented studies could not be verified due to the COVID-19 pandemic. The authors emphasize that before introducing FFPT, politicians should rely on the analysis of anticipated changes in the behavior of residents and the impact of FFPT on the economy of public transport, sustainable mobility goals and political and social results. This article complements the current knowledge on the results related to the introduction of FFPT for a selected group of residents.

A Soft Systems Methodology Application to Promote the Multidimensional Model of e-Government Project Management in Indonesia’s Construction Services

The Integrated Construction Services Information System (ICSIS) project is one of the Indonesian government's initiatives to meet public demand for better construction business services. Despite being in operation for approximately 6 (six) years, ICSIS performs poorly. Fragmented business processes, noninteroperable systems, and unaccountable data all demonstrate poor performance in this regard. With all the best efforts, ICSIS only reaches 12% of the total target users. This paper discusses a problem-structuring approach to problem analysis and comprehension, as well as the critical factors to consider through stakeholder interaction. From various perspectives, the results of this structuring phase using literature study, comparative analysis and soft systems methodology indicate that multidimensional factors must be considered in order to achieve the expected ICSIS values. This technique assists decision makers in developing a multidimensional model in ICSIS project management with the goal of fostering more dependable and long-term e-government in the construction services.