Crisis Management Research Articles

Moving Through the Storm: A Longitudinal Study on IT-Based Agile Organizational Crisis Response

This research integrates the theoretical strands of crisis management and organizational agility to improvise a process in which organizations expedite their IT-based solutions to cope with mega disruptions, carried out through two studies. Using corpus linguistics as an analytical approach with data collected from press releases from 10 US retail conglomerates, our findings point to the transition from a business-as-usual business model to the incubation of a work-at-home retail model that is infused by technology innovations. In making such a transition, organizations exercise agility through rapidly responding to a multitude of environmental jolts. The contribution of the present article lies in illuminating the role of IT innovations and digitization efforts that lay the necessary organizational capabilities to stay abreast with market opportunities amid extenuating circumstances. This research provides an empirical articulation of the importance of IT-based crisis responses to help scholars better understand the nature of crisis management and organizational agility.

Nurse managers coping strategies for crisis management: qualitative systematic review

Stressor-related disorders are a growing issue for both the individual and the organizations. The aim of the study was to analyze the strategies used by nurse managers to face crises. A systematic review of the literature, including qualitative studies was performed. Data were analyzed using framework-based synthesis and summarized into domains. Quality was evaluated using the JBI QARI Checklist. 10 studies met the inclusion criteria. Data collection was based on interviews, followed by questionnaires and focus groups. Good communication, organizational commitment and emotional support were the principal domains. Institutions should support nurse managers to cope with stress and make suggestions for adaptations.

Comparative Study of Radiation Mapping Technologies for Nuclear Disaster Assessment

The distribution of the ambient dose equivalent rate (i.e., air dose rate) after a nuclear disaster is crucial for zoning contaminated areas to facilitate authorities’ effective decision making. Several countries are considering a gradual characterization strategy where airborne measurement is performed first followed by ground measurement (i.e., via manborne or carborne surveys). Nonetheless, potential differences might emerge in country-specific air dose rate assessment methods. Explaining these discrepancies can improve and converge existing methodologies. The Japan Atomic Energy Agency (JAEA) and the French Institute for Radiological Protection and Nuclear Safety (IRSN), which are organizations involved in post-nuclear accident crisis management, jointly performed air dose rate measurements in 2019 at contaminated sites around the Fukushima Daiichi Nuclear Power Station. The similarities and differences between the two organizations’ methods and results were quantitatively assessed by comparing the average air dose rates obtained within a grid created with a geographic information system, and the reasons for the differences between the organizations’ results were investigated. The air dose rates obtained by the manborne measurements varied depending on the calibration method. Comparing the air dose rate assessment methods and mapping techniques used in different countries will contribute to developing international guidelines for recommending the best method for determining air dose rates.

The effect of COVID-19 pandemic on the fruit juice industry: Insights from Türkiye

The COVID-19 pandemic has caused major problems in many areas of the world and has deeply affected many sectors and industries. The food and beverage industry is one of the industries that has been severely affected by the COVID-19 pandemic. This study aims to explore the impact of the pandemic on the Turkish fruit juice industry and the attitudes and behaviors of companies. In addition, the study seeks to identify the changes in the industry caused by the pandemic and discuss its long-term effects. The material used for the study consists of the data obtained from the surveys conducted among the companies producing fruit juices in Türkiye. The results show that the pandemic had a significant impact on companies' logistics activities, while supply activities were moderately affected. However, the effects of the pandemic on exports, sales, production, total profit, and R&D activities were comparatively limited. When comparing the pre-pandemic period with the first year of the COVID-19 pandemic, it was observed that some companies in the industry experienced declines in production, sales, exports, and overall profit, whereas others experienced increases in these metrics. These variations were not associated with company size or length of operation, suggesting that the impact of the pandemic on individual companies was unique. Interestingly, some companies reported positive effects from the pandemic, such as increased demand for certain products, new export markets, improved food safety practices, new suppliers and improved crisis management skills. However, the fruit juice industry in Türkiye was found to be vulnerable in the areas of logistics and supply chain management. The study suggests that companies should strengthen supply chain management, improve stock management, and create online marketing plans to reduce potential problems in future crises. Additionally, it contributes to the development of strategies to mitigate the impact of future pandemics or bottlenecks that may emerge in the future, thereby promoting the efficiency and sustainability of the fruit juice industry as a whole.

Assessing The Effectiveness of University Public Relations in Crisis Management

Among organizational challenges, the pivotal role of Public Relations (PR) in mitigating crises becomes obvious. PR endeavors significantly influence stakeholder perceptions, institutional reputation, and sustained prosperity. Even venerable academic institutions contend with multifaceted risks that encompass natural phenomena, student activism, and scholarly debates. This research investigates the effectiveness of Northwestern University’s Public Relations (PR) program in crisis management, contributing significantly to both academic understanding and practical applications. Grounded in Social Constructionism, this study explores how shared perceptions influence crisis management outcomes, aiming to identify strengths and areas for improvement. Focusing on the crisis management effectiveness of the Philippines University, this research evaluates its capabilities in crisis handling, public perception management, and communication during challenging situations. Employing quantitative methods, the study involved 405 participants, including students and members of the Public Information Offices, reflecting a balanced representation across demographics. Students and Public Information Office members show nuanced but aligned perspectives, with high ratings for crisis planning, communication, media relations, and social media management. The proposed Public Relations in Crisis Management Program suggests strategic initiatives for crisis exercises, internal communication enhancements, media relationship building, and improved social media engagement. Positive perceptions underscore the organization’s crisis management strengths, providing a foundation for strategic program development. These interventions enhance organizational resilience by supporting continuous improvement and proactive crisis management. In conclusion, this study bridges the academic-practical gap in crisis management, affirming the organization’s adeptness and emphasizing the pivotal role of effective communication and engagement strategies. The proposed interventions offer actionable recommendations for further strengthening crisis management and highlight PR’s vital role in ensuring preparedness and resilience.

기업이 인지한 기업지원이 위기 관리정도와 기업 성과에 미치는 영향

This study aimed to verify whether the need for business support to survive in a rapidly changing external environment affects corporate performance and whether the degree of crisis management mediates this relationship. Accordingly, a study was conducted on companies in Jeju, specifically in the intelligent tourism service and green energy solution industries, which are promoting the digital transformation of traditional sectors in response to the COVID-19 pandemic. Therefore, policy support for companies was categorized into four groups: Infrastructure, R&D, Technology support, and Business support. The impact of each support program on corporate performance was then examined through the degree of crisis management within the company. The following is a summary of the research results.
 First, the relationship between business support and crisis management was verified, showing that the impact varied depending on the characteristics of the business support program. In the short term, it was analyzed that companies require direct support programs to overcome crises. Second, the relationship between business support and corporate performance was found to be statistically insignificant. Third, in the relationship between crisis management and corporate performance, it was confirmed that managing financial and material resources in the short term can improve corporate performance. Finally, in the relationship between perceived corporate support and corporate performance, as well as the relationship between infrastructure, R&D, technology support, and corporate performance, it was found that resource management has a complete mediating effect.
 The implications of this study confirm that business support in response to uncertain business environments affects crisis management simultaneously but does not immediately impact corporate performance. As business support may have a negative effect on short-term corporate performance from the perspective of support agencies, it is necessary to establish a direction for support by dividing short-term and long-term outcomes derived through business support.

농촌지역 청소년의 정서증진을 위한 생명존중 프로그램 연구

This study is a study on a respect for life program to improve the emotions of youth inrural areas. Adolescence is a period greatly influenced by the social and culturalenvironment. In particular, growth progresses rapidly both physically and mentally, anddevelopmental and environmental stress is experienced in the process of findingself-identity. Crisis management also deals with emotional confusion and frustration. Thereis a shortage. This study was conducted using a self-administered Google questionnairetargeting rural youth in Region D. The survey period is from September 1 to October 30,2023, and a survey was conducted after the respect for life program. The survey toolswere emotional regulation, self-esteem, and stress. As a result of the study, adolescentswere emotionally unstable and showed characteristics such as falling into depression orshowing strong rebelliousness or aggression even to the slightest stimulus. Awareness ofrespect for life is a very important issue during adolescence. In particular, critical riskfactors for suicide include stress, depression, and low self-esteem, and positive protectivefactors include improved self-esteem and positive emotions. This study aimed to giveyouth positive awareness of the value of respect for life and the importance of respect forlife through respect for life education. In addition, this study analyzes the current situationof youth and suggests the effectiveness of respect for life for improving the quality of lifeof youth in rural areas as well as their emotions.

Systematic Review of Studies on The Emotional Intelligence of School Principals

Emotional intelligence, which forms the basis for individuals to cope with emotions effectively, can also contribute to how effectively leaders address the needs of the individuals they serve, how they motivate others, and how they develop a sense of belonging in the workplace. This research aimed to examine the studies on the emotional intelligence of school principals who lead education through systematic analysis and to draw attention to the importance of emotional intelligence in educational management. The study examined studies published in peer-reviewed journals aiming to examine the emotional intelligence of school administrators. The study results show that research on the emotional intelligence of school principals has increased in recent years; descriptive, correlational, and predictive designs are followed in studies, and self-assessment tools are preferred for data collection. Moreover, there are significant relationships between emotional intelligence and self-efficacy, political skills, workplace happiness, crisis management, and conflict resolution of principals. Principals' emotional intelligence can predict organizational synergy, conflict management, leadership, managing differences, time management, organizational citizenship, and job satisfaction.

The Influence of Internal Audit and Risk Control on Crisis Management in the Tourism Industry in Indonesia

This research investigates the complex interactions between Internal Audit, Risk Control, and Crisis Management in the dynamic landscape of Indonesia's tourism industry. Using a quantitative approach, this study employed Structural Equation Modeling with Partial Least Squares (SEM-PLS) to analyze survey data collected from stakeholders in the industry. Descriptive statistics showed positive perceptions of Internal Audit and Risk Control, with room for improvement in Crisis Management effectiveness. Measurement model assessment established reliability and construct validity, paving the way for robust structural model analysis. The results show that Internal Audit and Risk Control significantly and positively influence Crisis Management. Practical implications include customized strategies for optimal crisis resilience, while policy recommendations underscore the importance of a standardized framework. Despite its limitations, this study contributes valuable insights to the crisis resilience literature, offering a nuanced understanding of the dynamics of Indonesia's tourism sector.

The Islamic jurisprudence of the Prophet Mohammed in crisis management

يأتي هذا البحث كدراسة تطبيقية للوسائل و الأساليب النبوية المعتمدة في الخروج من شتى الأزمات التي مرت بها الدولة وأفرداها في ذلك العصر حيت تسلط الأضواء حول الآليات التي استعملها النبي صلى الله عليه وسلم في علاج العديد من الأزمات منذبداية الدعوة إلى انتصاب الدولة  ويقارنها بالأساليب العصرية التي أضحت تسمى أساليب إدارة الأزمات وتدرس كفن من الفنون  الخاصة.

Administrative empowerment strategy and its role in crisis management and exceptional circumstances From the point of view of the supervisory leaders of the Coastal Municipalities Water Utility in the Gaza Strip governorates

هدفت الدراسة إلى التعرّف على دور استراتيجية التمكين الاداري في إدارة الأزمات والظروف الاستثنائية كدراسة مسحية على القيادات الإشرافية لدى مصلحة مياه بلديات الساحل بمحافظات قطاع غزة" واستخدمت الدراسة المنهج الوصفي التحليلي، والاستبانة أداةً لجمع البيانات؛ وللإجابة على تساؤلاتها واقتصر الباحثان في الدراسة على المناصب الإشرافية والمكونة من (30) مفردة وقد توصّلت الدراسة إلى جملة من النتائج كان أهمها أن  هناك موافقة كبيرة من مفردات عينة الدراسة حول دور استراتيجية التمكين الإداري في إدارة الأزمات والظروف الاستثنائية لدى المؤسسة، حيث بلغ المتوسط الحسابي العام لجميع محاور الاستبانة ما قيميته (3.91)،وكانت النتائج بترتيب الأولويات التي حققت استراتيجية التمكين الإداري كالتالي: (التفويض، المشاركة في اتخاذ القرار، التدريب، تحفيز العاملين، والاتصال الفعال). وأوصت الدراسة مجموعة من التوصيات أبرزها: يجب على الإدارة العليا منح العاملين استقلالية  أكبر للعمل خلال فترة الأزمات والظروف الاستثنائية، ومنح السلطات الكافية للعاملين للتغلب على الأزمات والظروف الاستثنائية.

기업의 부정적인 사건 발생시 CSR 활동과 소비자의 지각된 기업위선과의 관계에 관한 연구

This study examines the perception of corporate hypocrisy arising from corporate social responsibility activities and corporate crises. According to previous CSR studies, corporate social responsibility activities can mitigate negative evaluations from consumers that can occur in corporate crises. However, the positive image built through CSR activities can have a more negative impact depending on the type of company-related accident. In this case, consumers may feel a sense of betrayal and corporate hypocrisy towards the company, and it will have a negative impact on the company's CSR activities or business performance in the future. In this study, 4 scenarios were designed and studied to verify that there is a difference in perceived corporate hypocrisy depends on CSR activities and corporate crisis types. Result of this study are summarized as follows. First, corporate hypocrisy perceived by consumers was greater in criminal accidents than in corporate ability-type accidents in corporate crises. Second, corporate hypocrisy was greater when the type of CSR activity and the type of corporate crisis was congruent. Finally, this study shows that corporate hypocrisy has a negative effect on CSR authenticity and purchase intention. The findings suggest companies need to recognize the relationship between CSR activities and corporate crises and respond appropriately to negative reactions such as corporate hypocrisy. In this regard, theoretical and practical implications can be provided.

PREVALENCE OF SEXUAL VIOLENCE AND RELATIONSHIP BETWEEN ACCUSED AND VICTIM CASES ATTENDED IN ONE STOP CRISIS MANAGEMENT CENTER OF CENTRAL NEPAL

Background: Sexual violence is a global public health issue, drawing more concern compared to other forms of violence. Evidence indicates that adolescents face an increased risk of encountering both physical and sexual violence. Despite this, there is a scarcity of nationally representative research on sexual violence in Nepal, hindering the development of informed interventions. This paper seeks to determine the prevalence of sexual violence and relationship between accused and the victim cases attended in one stop crisis management center of central Nepal. Methods: A retrospective cross-sectional study was carried out in the department of Forensic Medicine of College of Medical Sciences in Bharatpur, Chitwan, Nepal, from January, 2023 to January 2024. Ethical approval was taken from institutional review committee of College of Medical Sciences, Bharatpur, Chitwan. Data was entered and analyzed by using descriptive statistical tools in SPSS-16. Results: The prevalence of sexual violence was 41.97% (with 95% CI as 36.31% to 47.62%). Out of 123 sexual violence cases majority (40.65%) of them were in the age group less than 14years followed by 38.21% in the age group 15-18 years. Majority of the victim were female (99.2%) by gender and Janajati (52.8%) by ethnicity. majority (78.9%) were victim of forcefully sexual intercourse. Most of the accused person (20.3%) were stranger followed by boyfriend (17.9%). Conclusions: The prevalence of sexual violence is almost half among all type of violence. Majority of the victim were Adolescence girls and they were from janajati. One out of ten victim had present of body injuries while two out of ten had genital injuries. Most of the accused person were known person (boyfriend, Neighbors, Uncle and cousin). The statistically significant variables were age and gender.

Would it have been cheaper to let them become unemployed? Costs and benefits of First Aid intervention for companies in Slovakia during the COVID-19 pandemic

Research background: The global COVID-19 pandemic, which started in the first quarter of 2020, triggered unprecedented economic challenges, prompting governments worldwide to implement intervention measures to mitigate its impacts on business and employment. Without the state’s financial help, many companies were forced to lay off their employees. Among these measures was the First Aid intervention program introduced in Slovakia in April 2020, aimed at providing financial support to companies facing operational disruptions and potential layoffs of their employees. Purpose of the article: This study assesses the impact of the First Aid intervention program during the COVID-19 pandemic on unemployment in selected sectors, with an emphasis on the financial aspect, emphasising the international relevance and long-term implications of the state intervention in the crisis period. By analysing its effectiveness in preserving jobs and mitigating unemployment in selected sectors, the research seeks to offer valuable insights that can inform crisis response strategies and labour market policies in the country and beyond national borders. Methods: Employing a counterfactual approach, we quantify the financial consequence of the First Aid+ intervention program on the state budget, comparing unemployment costs against the benefits of maintaining employment in targeted sectors. Through this methodological framework, we aim to provide a replicable model for evaluating the efficacy of intervention programs in different socio-economic contexts. Findings & value added: Our analysis reveals not only the immediate impacts of the First Aid+ program on mitigating unemployment during the pandemic, but also its broader implications for policy and crisis management strategies. By elucidating the cost-benefit analysis of intervention measures, the research contributes to the effective labour market policies in times of crisis.

The impact of strategic control on improving crisis management efficiency in Jordanian industrial companies

ركزت الدراسة على بيان أثر الرقابة الإستراتيجية في تحسين كفاءة إدارة الأزمات، وبيان أثر كل من: تحديد المعايير، قياس الأداء الفعلي، تقييم الأداء الإستراتيجي، وإتخاذ الإجراءات التصحيحية في تحسين إدارة الأزمات في الشركات الصناعية الأردنية. ولتحقيق هذه الأهداف تم اعتماد المنهج الوصفي التحليلي، وتم جمع البيانات الأولية من خلال إستبانة إلكترونية وُزّعت على أفراد عينة الدراسة المكونة من المدراء العامين ونائبيهم ومدراء الدوائر ورؤساء الأقسام في الشركات الصناعية المساهمة العامة في الأردن، حيث تم توزيع (235) إستبانة، واسترداد (201) إستبانة كانت جميعها صالحة للتحليل الاحصائي. واستخدمت الدراسة أساليب الاحصاء الوصفي في تحليل البيانات، كما استخدمت تحليل الانحدار الخطي المتعدد والمتدرج لاختبار الفرضيات. وتوصلت الدراسة إلى وجود أثر دال إحصائياً للرقابة الاستراتيجية في تحسين كفاءة إدارة الأزمات في الشركات الصناعية الأردنية، ووجود وجود أثر دال إحصائياً لكل من تحديد المعايير وقياس الأداء الفعلي وتقييم الأداء الاستراتيجي وإتخاذ الإجراءات التصحيحية في تحسين كفاءة إدارة الأزمات في الشركات الصناعية الأردنية. وأوصت الدراسة بإعداد إدارة الشركات استراتيجيات واضحة لإدارة الأزمات تتضمن تحديد المخاطر المحتملة ووضع خطط لمواجهتها، واستخدام التكنولوجيا الحديثة وأنظمة مراقبة البيانات لتعزيز الرقابة الاستراتيجية وتحسين الاستجابة للأزمات. 

아프리카 사헬지역 테러양상 변화에 따른 재외국민 보호 발전방안 연구

The purpose of this study is to examine the factors behind the change in terrorism in the Sahel region of Africa since COVID-19. Since the outbreak of COVID-19, the Global Terrorism Index and the number of deaths due to terrorism have decreased globally. However, the Sahel region in Africa has seen a sharp increase in terrorist attacks and deaths. Over the past few years, the focus of international terrorist organizations has shifted from the Middle East, South Asia, and North Africa to the Sahel, which includes border areas that are relatively difficult for governments to control. The Sahel region has complex security challenges, which have been exacerbated by COVID-19 and are thought to have contributed to the rise in terrorism. Political instability, the decline of democracy, the rise of international terrorist organizations, and new means of attack, such as drones, are some of the factors that have contributed to the rise of terrorism in the Sahel since COVID-19. In order to respond to these threats, the report suggests ways to develop an expatriate protection response system, such as supplementing the expatriate protection crisis management manual, utilizing private security guard capabilities, and establishing anti-drone systems for missions and key facilities.

NAVIGATING TURBULENT WATERS: EVALUATING THE CRISIS MANAGEMENT STRATEGIES OF TRAVEL AGENCIES IN MPUMALANGA

The COVID-19 pandemic decreased tourism-related business by 49.2%, hence, travel agencies needed to develop crisis management strategies to remain operational post-crisis events. The aim of this study is to evaluate crisis management strategies adopted by travel agencies during the COVID-19 pandemic in the Mpumalanga province, South Africa. A quantitative study was conducted by using Survey Monkey, which was distributed to 121 respondents who are working for travel agencies. The results revealed that 41% of travel agencies constantly monitor any signs and problems that may provide insights into any crisis, and 31% indicated that sharing of crisis management information with workers is essential. About 53% prioritise tourists and staff members, by allowing staff to work remotely and tourists to postpone their bookings without penalties. Only 51% of travel agencies indicated the importance of effective coordination with government institutions in the province of Mpumalanga. The travel and tourism sector should consider the significance of “evaluation” to increase effectiveness of the crisis management process. Future studies need to incorporate the 5IR on human interaction for business during the crisis management process.

Social Services, Law, and Crisis Management Curriculum Offered in Library and Information Studies

This study aimed to examine the trends in American Library Association (ALA)-accredited Library and Information Studies (LIS) master's program course offerings that facilitated societal interactions and support, specifically social services, law, soft skills, and crisis management. Results indicated that most respondents, who were LIS faculty and members of the Association of Library and Information Science Education (ALISE), believed that LIS coursework in social services, law, soft skills, and crisis management were important. Respondents also indicated how they or their departments addressed social issues (e.g., readings), and what kinds of crises a librarian should be equipped to handle (e.g., facilities management). Additionally, it was found that 41.9% of the respondents believed that a Masters and a Juris Doctorate were required to be a law librarian. Moreover, survey data limitations and implications for current and future practice are discussed.

Антикризисное управление отечественными предприятиями в условиях неопределенности

The article is devoted to the study of issues of anti-crisis management of domestic enterprises in conditions of uncertainty caused by the coronavirus pandemic and economic sanctions. The study examines the results of a survey of entrepreneurs in the Rostov region in 2021 and 2022 on the impact of the coronavirus pandemic and economic restrictions on their activities, as well as the anti-crisis measures that respondents took in the face of existing threats. Based on the survey results, a conceptual model of enterprise crisis management was formulated, within which measures of preventive, ongoing, reactive crisis management were proposed within the main areas of the enterprise’s activities related to marketing, sales, supply, production or provision of services, as well as finance.

Employee Advocacy Programs in Public Relations

Purpose: The general aim of the study was to determine how the implementation of employee advocacy programs influences the effectiveness of employee advocacy programs in the context of public relations.
 Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library.
 Findings: The findings reveal that there exists a contextual and methodological gap relating to employee advocacy programs in public relations. Preliminary empirical review revealed that that these initiatives played a significant role in shaping organizational culture, enhancing brand perception, and fostering stakeholder relationships. Through a comprehensive review of empirical research, it was found that employee advocacy positively influenced employee engagement, organizational reputation, consumer trust, and crisis management. Factors such as leadership support, clear communication, organizational culture, and employee training were identified as critical drivers of program success. Additionally, research highlighted the impact of advocacy programs on consumer trust and purchase intentions, emphasizing their strategic value in building brand credibility and loyalty. Future research is encouraged to explore emerging trends and best practices in employee advocacy.
 Unique Contribution to Theory, Practice and Policy: The Social Identity, Social Exchange and Social Learning theories may be used to anchor future studies on employee advocacy programs in public relations. The study provided valuable recommendations that contributed to theory, practice, and policy in the field. It suggested further exploration of theoretical frameworks such as Social Identity Theory and Social Exchange Theory to better understand employee advocacy dynamics. Practitioners were advised to prioritize leadership support, authenticity, and transparency in advocacy efforts while investing in training and development programs for employees. Additionally, the study recommended the development of clear policies and metrics to guide and evaluate advocacy initiatives. Emphasis was placed on fostering a supportive organizational culture, promoting collaboration, and cross-functional integration to maximize the impact of employee advocacy programs.