In the article, the author examines the role of actors' communication with listeners/spectators in the process of theatrical production activities. The study is based on the analysis of various methodological approaches to the investigation of the determined process. It has been found that theater acts as a powerful tool for catharsis, allowing listeners/spectators to "release" from "negative" emotions and feel a kind of purification. The essence of the concept of "theatrical performance" is justified as a fully completed artistic work, which is created by the joint efforts of the director, actors, listeners/spectators, artist and other creative workers. It has been established that the main direct participants in the process of theater and stage activity are: actors — creators of stage images, who use various means to express the author's idea and influence the emotional state of listeners/spectators; listeners/spectators who not only perceive the information "presented" by the actors, but also interpret it in their own minds. It has been proven that the communication of actors with listeners/spectators in the process of theatrical and stage activity plays a decisive role in the realization of the artistic intention of the author's work, because it is not one-sided and has a dynamic dialogic interaction, the direction of which affects the thoughts, emotions and behavior of both actors and consumers of their creativity. The communication of actors with listeners/spectators in the process of theatrical and stage activities is described from the standpoint of using verbal and non-verbal means of conveying "true" information to them. The means of communication between actors and listeners/spectators in the process of the specified activity are divided into two types: verbal (language, intonation, tone of voice, pauses, logical accents, etc.) and non-verbal (mimicry, gestures, plastic, costumes, scenery, light, etc.). It has been established that non-verbal means of communication between actors and listeners/spectators, as a rule, complement and strengthen the "truthfulness" of information conveyed to them by verbal means. The dependence of the effectiveness of the actors' communication with listeners/spectators in the process of theatrical and stage activities on such main factors as: the author's desire to maximally adhere to his own "vision" of the creative idea of the artistic work during its implementation; the director's interpretation of the work of art, taking into account the individual staging style; acting skills, which is determined by their ability to create convincing stage images and easily convey the necessary information to listeners/spectators; artistic and aesthetic tastes and level of general and artistic culture of listeners/spectators, etc. It has been proven that increasing the effectiveness of actors' communication with listeners/spectators is a common task of all participants in the process of theatrical and stage activities.