ABSTRACT Downsizing, a significant organizational change, is often entrusted to middle managers. These agents play a crucial role in navigating the complexities of downsizing, yet we know little about their downsizing experiences. In this study, our research question was: how do managers who have to lay off people experience downsizing. We used discourse analysis to describe what we refer to as ‘discursive positions’ adopted by downsizing agents in our interviews. Our research material comprises 21 interviews in a large Finnish manufacturing company that underwent a downsizing process. We show how 12 downsizing agents navigated among different discursive positions while serving many conflicting interests. The rationalistic positions of Professional and Loyal target the shareholders, other business professionals, and the employer. The position of Empathic addresses subordinates, and the position of Critical is directed at top management and human resource professionals. We show how discursive positions are divided into rational and emotional spheres and examine the strong tensions between them. It appears that middle managers apply several often-contradictory discursive positions, struggle with satisfying conflicting expectations from top management and from their subordinates, and use several coping methods. MAD statement A common challenge for change managers is that they are brought in only after a downsizing decision has already been made. Sustainable change management requires ongoing preparation for change, regardless of whether downsizing or restructuring is imminent. This proactive approach helps all stakeholders to respond responsibly when an urgent situation arises. It also reduces the need for abrupt action and prevents reactive, high-speed learning that often accompanies such crises. We recommend that companies establish a cross-functional change team to develop long-term personnel reduction strategies. While constant change is often celebrated in management, we argue that many organizations would benefit from maintaining a reasonable degree of stability.
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