Consumer Protection In E-Commerce Research Articles

Perlindungan Hukum Terhadap Konsumen Dalam Transaksi Melalui E-Commerce

The issue of consumer protection in e-commerce is an important aspect to pay attention to because some cases of e-commerce will place consumers in a weak or disadvantaged position. Therefore, this study aims to find out whether the consumer protection law no.Eight of 1999 can protect consumers in making transactions through e-commerce and how legal protection is for consumers in transactions through e-trade social media tik tok. This research uses normative legal methods and legal approaches and case studies. From the research it can be seen that (1) Based on Law Number 8 of 1999 concerning Consumer Protection it states that business actors are responsible for providing compensation for damage, pollution and/or losses suffered by consumers as a result of consuming traded goods and/or services. It has been clearly explained here that UUPK adheres to the principle of absolute responsibility (strict legal responsibility), in which business actors must be responsible in line with the principle of responsibility adopted by UUPK, namely absolute responsibility (strict legal responsibility). (2) Legal protection given to consumers who transact through Tik Tok is provided in the form of government regulations where every market platform company in Indonesia, including Tik Tok, is required to provide a special merchant account, this is done to make it easier for the government to track online merchant records. Tik Tok has implemented these regulations by providing Tik Tok commercial enterprise features. Thus, in carrying out e-commerce transactions, consumers are expected to be more careful and choose shops on social media carefully and thoroughly.

Transnational Consumer Protection in E-Commerce

This article deals with the protection of consumers when they enter e-commerce transactions with foreign companies. Most states reacted to the growing importance of e-commerce by enacting data protection and consumer protection legislation and by requiring registration of e-businesses. Companies have found a way to circumvent the consumer legislation by offering the consumers to agree to a choice of foreign courts and laws which are included in their terms and conditions. Consumers give away the protection of their home state simply by clicking to accept the general terms and conditions on the company’s website. The purpose of this article is to examine if the solutions and the experience from the United States and the European Union could serve as a model for transnational protection of consumers in e-commerce. The authors discuss the different levels of protection offered in the United States and the European Union and consider unification of the standards by a multilateral convention.

Perlindungan Hukum terhadap Konsumen dalam Transaksi E-Commerce (Studi Kasus E-Commerce pada Media Sosial Instagram)

The issue of consumer protection in e-commerce is an important aspect to pay attention to because some of the typical characteristics of e-commerce will put consumers in a weak or disadvantaged position. Therefore, this research and writing focuses on the formulation of the problem, namely: 1. How is legal protection for consumers in transacting through Instagram media? 2. What is the Consumer Protection Law No. 8 of 1999 can protect consumers in e-commerce transactions? 3. What are the forms of responsibility of business actors related to fulfilling consumer rights in buying and selling transactions on Instagram media? This study aims to determine the legal protection of consumers in transacting through Instagram media, analyzing the Consumer Protection Law No. 8 of 1999 which can protect consumers in e-commerce transactions and find out the forms of responsibility of online business actors related to fulfilling consumer rights in buying and selling transactions on Instagram media. This research uses normative legal methods and statutory approaches as well as case studies.

The Need To Strengthen The Regulatory Framework Of Uzbekistan For Consumer Protection In E-Commerce

The article is dedicated to the analysis of the current state of legislation on e-commerce in Uzbekistan and its application in relation to consumers. It also investigates the extent to which legal norms on consumer rights can protect from harmful business practices in e-commerce. After examining the relevant theoretical concepts and foreign experience in the field of e-commerce and consumer protection, the author puts forward recommendations for their best implementation in the national context.

Legal Protection for the Consumer in E-Commerce According to Saudi Law (A Descriptive, Analytical, and Comparative Study with the Laws of the United States of America)

The current research indicates that the legal aspect in the Kingdom of Saudi Arabia needs continuous development in line with global developments, specifically in the issue of consumer protection. The Saudi legislation is based on the provisions of Islamic Sharia, which may need more detail and codification in the form of law articles that are suitable for dealing between individuals. One of the important things that the contracts must include is that there is equality of rights between the contracting parties and the provision of consumer protection. There are many prohibited practices according to the provisions of Sharia, but they need clear and strong laws that protect the consumer because he is the weakest party in the contract. This research used the descriptive method to explain the Saudi regulations, analyze them and compare with the United States of America regulations regarding consumer protection in e-commerce. The research aims to develop Saudi regulations and regulations for consumer protection in e-commerce. This research concluded that there is a need to develop Saudi consumer protection laws in e-commerce and increase consumer awareness of the law through several methods in education, advertisements, government contributions, and support the role of community associations that protect the consumer. The research also indicates that there are practices and methods of fraud in e-commerce that need control and penalties which prevent consumer harm. There is also a need to reformulate some regulations in the Saudi e-commerce law, and there is a need for a comprehensive law that protects personal data in all online transactions.

Protecting the interests of consumers in E-Commerce according to Vietnamese law

Consumers’ rights protection is the guarantee of consumers in the commercial trasaction process in order to improve the efficiency of commercial transactions, creating a driving force for the development of national production. E-commerce is an effective but still relatively new form of civil transactions in our country and easy to infringe on consumers' interests, so to promote e-commerce transactions, the interests of Consumers in e-commerce are protected not only through the activities of consumer associations, but also through legal documents of the State such as the Law on Protection of Consumer Rights 2010, Law on Electronic Transactions 2005,… However, the practical research results show that, in the past time, the acts of violating consumer interests in e-commerce have tended to increase such as violations of goods information, personal secrets of consumers. The article analyzes the current situation of protecting consumers' interests in e-commerce according to Vietnamese law related to these aspects: (1) the information provided by businesses; (2) online payment security, data protection and privacy, dispute resolution and redress; (3) the right to obtain documents relating to e-commerce transactions,… proposing a number of recommendations to improve the efficiency of law enforcement on consumer protection in e-commerce, contributing to promoting goods exchange and business activities of the economy.

Consumer Protection in E-Commerce in Vietnam today

E-commerce in Vietnam is making a strong breakthrough with the average growth rate in the past years from 25% -30% over year (General Statistics Office of Vietnam, 2018). In 2018 alone, Vietnam’s e-commerce growth rate reached 30% with total e-commerce retail revenue (B2C) reaching overUS $ 8 billion. With the increase in the number of people using telephone and internet as well as social networks, the potential of e-commerce activities in Vietnam is even more exciting. However, along with that are many challenges posed to domestic enterprises when competing with large foreign enterprises. Product quality is also a matter of concern and how consumers will be protected in the form of e-commerce trading. These are issues that need to be problems raised and addressed. The article assesses the current status of e-commerce development, market potential, the need to protect consumers and makes some recommendations to enhance the development of Vietnam’s e-commerce market.

Consumer Protection in E-Commerce in Vietnam today.

E-commerce in Vietnam is making a strong breakthrough with the average growth rate in the past years from 25% -30% over year (General Statistics Office of Vietnam, 2018). In 2018 alone, Vietnam’s e-commerce growth rate reached 30% with total e-commerce retail revenue (B2C) reaching overUS $ 8 billion. With the increase in the number of people using telephone and internet as well as social networks, the potential of e-commerce activities in Vietnam is even more exciting. However, along with that are many challenges posed to domestic enterprises when competing with large foreign enterprises. Product quality is also a matter of concern and how consumers will be protected in the form of e-commerce trading. These are issues that need to be problems raised and addressed. The article assesses the current status of e-commerce development, market potential, the need to protect consumers and makes some recommendations to enhance the development of Vietnam’s e-commerce market.

Protection of Consumer Rights on the Internet: Prospects and Challenges for the Sri Lankan Legal System

The development of Internet and e-commerce has tremendously changed the habits and behaviors of consumers. This fast and efficient medium of transaction has been able to overcome many obstacles inherent to offline transactions and as a result, e-commerce and e-transactions have become more popular among consumers who are struggling with hectic lifestyles. However, it is evident that online consumers are exposed to many inevitable challenges on the Internet, more than the offline consumers specifically with regard to violation of their consumer rights. Every consumer is entitled to several rights whether he/she is dealing online or offline, including the right to information, right to redress, right to privacy, etc. Nonetheless, online consumers are more vulnerable to face the violation of those rights in a virtual market, as they deal with unknown sellers and venders. Therefore, protecting consumer rights in the online marketplace is a timely important topic. At the international and regional level this issue has been discussed and the OECD Guidelines for consumer protection in E-Commerce, the United Nations Guidelines on Consumer Protection and European Union Directive on Consumer Rights are some of the examples for online consumer protection. Currently, Sri Lanka is in the process of developing information and communication technology, as well as e-commerce. In the recent decades, Sri Lankan legislature has paid attention to introducing new laws to facilitate e-commerce and electronic transactions such as the Electronic Transactions Act and the Computer Crime Act. At the same time, in 2003, Sri Lankan consumer protection legal regime was also repealed. As a result, the Consumer Affairs Authority Act was enacted. However, afore-mentioned legislations fail to specifically address the issue of protecting online consumer rights. Therefore, the aim of this research is to analyze the existing Sri Lankan legal framework and highlight the lacuna relating to online consumer protection. The research will basically use the qualitative approach and extensive literature analysis will be used for collecting primary and secondary data.

CONSUMER PROTECTION IN ELECTRONIC CONTRACTS: THE CASE OF INDONESIA

This paper aims to provide insights into the consumer protection in e-commerce in Indonesian context. In 2015, ASEAN Economic Community (AEC) which includes Indonesia as a member, was established for a regional economic integration by reducing the transactions costs of trade, improving trade and business facilities, as well as enhancing the competitiveness of Small and Medium-Sized Enterprises sector. AEC is expected to promote electronic transactions. Even though Indonesia has the Law Number 8 Year 1999 on Consumer Protection, this law does not regulate specifically on electronic transactions. In response to this limitation, Indonesia has issued the Law Number 11 Year 2008 on Information and Electronic Transactions and Government Regulation Number 82 Year 2012 on the Implementation of Systems and Electronic Transactions. This is followed by enactment of Law Number 7 Years 2014 on Trade, which regulates general domestic trade, foreign trade, border trade and commerce through the electronic system. The law aims to stem the flood of products imported into Indonesia so that the use of domestic products can be increased. This paper concludes that legislations which regulate consumer protection in electronic transactions are still inadequate thus Indonesia is not fully ready to deal with the consumer protection in e-commerce. Keywords: Electronic contracts, consumer protection, Indonesia, ASEAN Economic Community.Cite as: Agustin, E. & Kurniawan, F. (2017). Consumer protection in electronic contracts: The case of Indonesia. Journal of Nusantara Studies, 2(1), 159-169.

پاراستنى به‌كاربه‌ر له‌ بازرگانى ئه‌لیكترۆنیدا (توێژینه‌وه‌یه‌كى به‌راووردكاریه‌)

پاراستنى به‌كاربه‌ر له‌ بازرگانى ئه‌لیكترۆنیدا (توێژینه‌وه‌یه‌كى به‌راووردكاریه‌)

Online Consumer Protection in E-Commerce Transactions in Nigeria: An Analysis

This paper will seek to examine the current Consumer Protection legislation in place for online transactions in Nigeria, it will focus on online consumer protection available in Nigeria and analyse its adequacy or otherwise in today’s online commercial world. The paper will focus on issues such as terms and conditions in e-commerce contracts, quality of goods and services provided, advertising standards, after-sales services, Data Protection, information requirements for providers, contract formation, withdrawal rights and delivery/performance of contracts, enforcement and redress mechanisms etc. This is with a view to making recommendations and suggestions, where necessary, with regards to steps that may be taken into establish an adequate legislative framework for consumer protection in e-commerce in Nigeria. The paper will also examine proposed Consumer Protection legislation currently being considered by the Nigerian Legislature, to determine whether or not they are adequate to regulate e-commerce in the current global framework/context, with particular comparative reference to the position in Europe.

Proposals for improving consumer protection in e-commerce

Proposals for improving consumer protection in e-commerce

Cyberjurisdiction and consumer protection in e-commerce

This paper presents and analyses the possibility of Malaysian e-consumers filing a lawsuit in a Malaysian court for various breaches that might occur in entering and executing e-Commerce transactions. It further considers the jurisdiction of the Malaysian courts in granting judgement and its enforcement. The analytical discussion in this paper requires definitions of civil jurisdiction, relevant laws in Malaysia and other jurisdictional issues.