Consumer Convenience Research Articles

A model for sustainable development: Advancing digital food retailing

The technological revolution has driven food retail towards self-service technologies (SSTs). The supermarket concept thrived due to consumer convenience and direct food access. This qualitative study explored the modernization of food retail through new technologies, focusing on Canadian stakeholders’ perceptions. Using a grounded theory approach, it aimed to create a sustainable digital food system model addressing social and moral food access aspects. Findings revealed that digitalization in food retail is driven by economic motives and stakeholders’ desire for collaboration and partnership to support food access.

Advancing sustainable development: Introducing a novel fast charging technique for Li-ion batteries with supercapacitor integration

Li-ion batteries play a vital role in today's world for their wide range of applications in electrical vehicles, mobile phones, electronic gadgets etc. Applying fast charging to Li-ion batteries is crucial for increasing consumer convenience, productivity, energy efficiency, and stimulating technical innovation across various industries. With the wide-spread usage of Li-ion batteries, it is critical to consider the environmental degradation caused by their decomposition. Therefore, solutions for fast charging Li-ion batteries must not only be reliable but also sustainable to meet future demands. This paper presents a novel Li-ion battery fast charging technology with an integrated supercapacitor and battery, for quick charging without shortening the battery's life cycle. The advantage of the proposed charger is that the supercapacitor assists the Li-ion battery while charging, thereby fast charging and improving the efficiency and longevity of the battery. The utilization of supercapacitor-assisted charging diminishes the burden on lithium-ion batteries, enhancing their lifespan and consequently reducing environmental harm. To validate the performance of the proposed charging technology, an experimental investigation has been carried out. The obtained results through the investigation show the increased performance of 82 % efficiency and 40 % longevity more than the conventional method. The proposed supercapacitor-based fast charging technique is not only efficient but also sustainable and reliable.

Adoption of E-Wallets among Students: Trust and Social Influence in E-Commerce

E-commerce introduces the e-wallet payment transaction system as an innovation that offers convenience and security for consumers in purchasing goods and services online. This research explores the influence of trust in social environments in fostering the intention of students in Central Java, Indonesia, to use e-wallets, utilizing technology theories such as the Technology Acceptance Model (TAM). A quantitative study was conducted through an online survey among students. Purposive sampling was employed as the sampling technique, and data were analyzed using the Partial Least Squares (PLS) approach within Structural Equation Modeling (SEM) analysis. The study found that the factors of trust and social influence significantly impact the intention to use e-wallets, with trust even playing a supportive role in fostering this intention alongside other factors. These findings will assist service providers in enhancing e-wallet services with new innovations tailored to user needs.

Current legal activities come to the complexity of the term "electronic commerce": international and national level

The article provides a comprehensive study of various approaches to defining the term «electronic commerce» in the context of modern legal, economic and technological challenges. The analysis begins with an overview of scholarly perspectives on e-commerce, which range from narrow interpretations that focus on basic online sales contracts to broader concepts that encompass all aspects of electronic interaction between business entities, including logistics, marketing, financial operations and international transactions. The term «e-commerce» is clearly distinguished from related concepts, such as «e-commerce», «e-business», which mostly focuses on the sale of goods and services. The article also explores the positive aspects of e-commerce, such as increasing the efficiency of business processes, reducing transaction costs, access to global markets, increased convenience for consumers, etc. At the same time, a number of negatives have been identified, including the risk of personal data theft, payment fraud, and other types of cybercrime. The normative regulation of electronic commerce at the level of international law and in Ukraine is separately analyzed. The main legislative acts and their impact on the development of e-commerce are highlighted. On the basis of the conducted research, three key criteria for a clear definition of e-commerce are formulated, including legal relations arising through electronic means, interaction of entities through the Internet, and multi-level business processes, namely: basic e-commerce, integrated e-commerce and global e-commerce. As a result, a proper understanding of e-commerce as a form of business activity is proposed, which involves the implementation of commercial transactions using information and telecommunication means, covering a wide range of processes, including the conclusion and execution of contracts for the sale of goods and services, payment processing, logistics, marketing and advertising , as well as management of currency and customs operations during international transactions, which allows to increase business efficiency and reduce costs due to process automation, optimization of resource management, rapid exchange of information, reduction of transaction costs and simplification of communication between market participants.

A Preliminary Study on Perception of Non – Vegetarian Consumers about Backyard Poultry Farming

The present study was conducted in District Ludhiana of Punjab state to know about perception of non-vegetarian consumers about backyard poultry farming. The study was conducted by personally interviewing randomly selected Urban (Group A, n=50) and Rural (Group B, n=50) non vegetarian consumers. None of the respondent was above 60 years. Most of the non vegetarian consumers were having education level of graduation. Majority of the respondents were consuming non vegetarian food 1-2 times per week. Most of the Group A consumers were purchasing non vegetarian products from local market, while Group B consumers were purchasing it from farmers. Most of the Group A consumers has no knowledge about breeds of backyard poultry. A large chunk of consumers belonging to both Group A and Group B did not know about differences between exotic and indigenous breed. The present study highlighted the importance of strengthening of extension activities related with backyard poultry and strengthening of marketing linkages of backyard poultry farmers to the urban consumers. Fast-tracking the supply of a backyard poultry farmer’s produce to a city dweller’s doorstep ensures fresher, higher-quality food by reducing transit time, which helps to minimize spoilage and waste. It also expands market access for farmers, increases convenience for consumers, supports local economies, and can lower environmental impact by reducing transportation distances. Overall, it enhances food security and fosters a more efficient food system.

Quality Variation of Pork Bellies by Cutting Manner and Quality Grade

In the meat industry, the quality grading system is commonly applied to classify carcasses based on quality and value. Presently, to facilitate consumer convenience, pork bellies are prepared into slices and retailed in supermarkets and butchers. The objective of this study was to assess the effect of quality grade (QG) and retail cutting manner on the quality properties of pork bellies. Thirty-two bellies with different QGs: QG1+, 1, 2, and off-grade (n = 8 each) randomly collected from a commercial slaughterhouse were used. Each belly was cut into 3 portions: A (5–10th rib, cranial edge), B (11–15th rib), and C (without rib, caudal edge) according to the commonly used retail cutting manner. Samples were subjected to chemical composition, quality traits, and aroma analysis. Fat content was highest in QG1+ and lowest in off-grade and distributed at a higher level in portions A and B than in portion C in all QGs (p < 0.05). Off-grade was associated with higher shear force and chewiness values and lower levels of palmitic and stearic acids, regardless of the cutting portion. The bellies used in this study exhibited variations in chemical composition and quality properties not only among the QGs but also across the cutting portions within each QG.

Navigating the Digital Marketplace: Legal Requirements for Online Contracts with Consumers in the European Union

The internet has revolutionized shopping, offering unparalleled convenience for consumers in the EU and worldwide. However, this digital ease is underpinned by a robust legal framework that ensures fair play for businesses and consumers. Understanding the key legal requirements for online contracts in the EU is crucial for businesses to operate smoothly and ethically within this dynamic market. This article delves into these requirements, equipping businesses with the knowledge to navigate the online contracting landscape confidently. This article explores the key legal requirements for businesses operating in the EU when forming online contracts with consumers. This article further discusses the challenges in the present legal framework and suggests potential solutions. Furthermore, the author has attempted to present a comparative framework with legal requirements of online contracts with consumers in the United States (US) and the United Kingdom (UK). Thus, this article will provide insight to businesses and consumers and aid in navigating the e-commerce and digital marketplace by ensuring the rights of the consumers in the EU are protected.

Perlindungan Konsumen Terhadap Jaminan dan Kenyamanan Konsumen Pada Pinjaman Online

Online loans have become a significant part of today's digital economy, providing quick and easy access to additional funds. However, this growth also raises concerns about consumer protection regarding collateral and convenience in online loan transactions. This paper explores various aspects of consumer protection in the context of online lending, with a focus on assurance and consumer convenience. Through a literature review, it was found that there are significant challenges faced by consumers in understanding and protecting their rights in online loan transactions. Although there are regulations governing this industry, implementation is still uneven and sometimes inadequate. In addition, product complexity and unclear information provided to consumers often create obstacles to achieving adequate protection.

Analysis of Marketing Aspects of Surabaya's Semicolic Point Cafe in A Sharia Perspective

Marketing is an important factor in achieving success for a business. Food is no longer just a necessity, but a lifestyle. The culinary world is growing rapidly with its uniqueness. Café Titik Koma utilizes business opportunities in the caffeshop sector in the city of Surabaya. Café Titik Koma has a target audience of young people. The management of the Titik Koma café is carried out by the owner, manager and employees who have generated large revenues. The purpose of this study was to identify the marketing mix at Café Titik Koma, by looking at the aspects of product mix, price, promotion and place. This is to determine the strength of the Titik Koma café using the 4P theory. This research uses qualitative research. The analysis used is descriptive qualitative. The research results obtained in this study are the 4P marketing mix theory at the Titik Koma cafe has been implemented well. It shows that the strength of Titik Koma café is in a varied and unique product mix, affordable prices, promotions using social media and a strategic place with adequate facilities. Based on the overall results of the research results, it is hoped that Café Titik Koma will emphasize more on promotions other than on Instagram by promoting on other social media. Café Titik Koma to always maintain taste, product quality and wifi facilities that support consumer convenience.

Pengaruh Citra Merek Dan Lokasi Outlet Terhadap Minat Beli Konsumen Di Warung Makan Ayam Geprek Preksu Cabang Warungboto Yogyakarta

This research aims to analyze the influence of brand image and outlet location on consumer buying interest at Warung Makan Ayam Geprek Preksu, Warungboto Branch, Yogyakarta. Brand image is an important factor that can influence consumer perceptions of the quality of the products and services offered, while outlet location plays a significant role in determining accessibility and convenience for consumers. The research method used was a survey with a questionnaire distributed to 150 respondents who were customers of the Ayam Geprek Preksu Food Stall. Data analysis was carried out using multiple linear regression to determine the relationship and influence between the variables studied. The research results show that brand image and outlet location significantly influence consumer buying interest, with brand image having a more dominant influence. These findings provide practical implications for the management of Warung Makan Ayam Geprek Preksu to continue to improve its brand image through effective marketing strategies and considering location factors in future business expansion.

Impact of Mobile Booking Applications on Consumer Behavior in the Hospitality Industry

Purpose: The general objective of this study was to analyze the impact of mobile banking applications on consumer behaviour in the hospitality industry. Methodology: The study adopted a desktop research methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. Findings: The findings reveal that there exists a contextual and methodological gap relating to the impact of mobile banking applications on consumer behaviour in the hospitality industry. Preliminary empirical review revealed that these applications significantly enhanced consumer convenience and engagement by streamlining the booking process and integrating features like real-time updates and secure payments. It found that younger generations were the primary users, while older generations adopted these technologies more cautiously. Social media and peer reviews were identified as critical factors influencing consumer trust and adoption. The study recommended further research into advanced technologies and security measures to enhance personalization and maintain consumer trust in mobile booking applications. Unique Contribution to Theory, Practice and Policy: The Technology Acceptance Model (TAM), Theory of Planned Behaviour (TPB) and Diffusion of Innovations (DOI) may be used to anchor future studies on mobile banking applications on consumer behaviour in the hospitality industry. The study recommended developing new theoretical models to better understand the multifaceted influences of mobile apps, enhancing user experience through continuous innovation, and ensuring robust security measures. It emphasized the importance of stringent regulatory frameworks to protect consumer data, targeted marketing strategies for different demographic groups, and strategic partnerships between hospitality businesses and technology developers. The study also called for ongoing research to track changes in consumer behavior and explore cross-cultural differences to develop globally relevant strategies. Keywords: Mobile booking applications, Consumer behavior, Hospitality industry, Social media influence, User experience, Personalized recommendations, Data security, Market segmentation, Demographic variations

INFLUENCE OF THE QUALITY OF ELECTRONIC SERVICES (WEBSITE DESIGN, CUSTOMER SERVICE, SECURITY/PRIVACY, FULFILMENT) ON CUSTOMER SATISFACTION AND REPURCHASE INTEREST IN THE McDONALD'S APPLICATION

With increasingly rapid advances in technology, many companies are innovating in online sales to increase consumer convenience in ordering food. Currently, competition between companies is getting tighter, encouraging companies to continue to improve service quality in order to gain repeat purchase interest from customers. This research was conducted to explore the influence of electronic service quality, including aspects such as website design, customer service, security/privacy, and fulfillment, on customer satisfaction and repurchase interest in the McDonald's application. The research population was McDonald's application users in Bandung City, with 400 respondents taken through distributing online questionnaires via social media. Sampling was carried out using a purposive sampling method, and data was processed using SMARTPLS version 4 software. The research results showed that website design positively and significantly influenced the quality of electronic services, customer service positively and significantly influenced the quality of electronic services, security/privacy positively and significantly influences electronic service quality, and fulfillment positively and significantly influences electronic service quality, electronic service quality positively and significantly influences customer satisfaction, customer satisfaction positively and significantly influences repurchase intention on the McDonald's application.

Exploring the Transformative Impact of Fintech on Banking, Finance and Insurance Industries

This comprehensive research study explores the transformative impact of financial technology (fintech) on the banking, finance and insurance sectors. The study develops a conceptual framework that examines the various dimensions of fintech's influence, including technological advancements, digital financial services, emerging AI technologies, automation trends, financial inclusion, and the regulatory environment. Through a rigorous analysis of both secondary and primary data, the research provides valuable insights into user adoption and behaviour patterns towards fintech services, as well as the sector-specific challenges and opportunities presented by this disruptive force. The key findings of the study highlight the democratizing impact of fintech, where innovative technology platforms are enabling the execution of financial operations that were previously exclusive to traditional financial institutions. This shift is driving a fundamental transformation in the way banking, finance, and insurance services are delivered and consumed. The research also delves into the application of emerging technologies, such as artificial intelligence and blockchain, and their transformative potential in improving operational efficiency, enhancing risk management practices, and enabling more personalized financial services. The study's proposed conceptual framework serves as a valuable tool for industry leaders, policymakers, and practitioners to navigate the rapidly evolving fintech landscape and make informed strategic decisions with effect to convenience of consumers in the adoption of advancements in fintech services. The research recommendations address the need for balanced regulations that support fintech advancements while ensuring consumer protection and financial stability. By providing practical insights and a comprehensive understanding of the fintech phenomenon, this study aims to guide the banking, finance and insurance industries in adapting to the disruptive forces of financial technology. Keywords: Fintech Revolution; Artificial Intelligence, Blockchain, Banking, Finance, Insurance, Transformative Impact; Proposed Framework, User Adoption and Behaviour, Conceptual framework, Technological advancements, Financial inclusion, Regulatory environment, Democratization of financial services, Operational efficiency, Risk management, Personalized financial services, Industry transformation, Strategic decision-making, Practical insights, Disruptive innovation.

무인카페 특성이 긍정적 감정과 지속이용의도에 미치는 영향

The aim of this study was to explore the relationship between positive emotions and the intention to continue using unmanned cafes, focusing on the characteristics experienced by consumers. To this end, a survey was conducted among individuals who have patronized unmanned cafes. A total of 203 responses were statistically analyzed using the SPSS 18.0 software. The findings revealed that: First, the ease of technology use, spatial arrangement and functionality, and payment convenience—all key features of unmanned cafes—significantly positively influence positive emotions. Second, positive emotions were found to significantly enhance the intention to continue usage. Third, the characteristics of unmanned cafes directly contributed to a positive continuous use intention. These results suggest that strategies to facilitate the easy use of unmanned system technology, improve spatial comfort and functionality, and enhance payment convenience are essential. Such strategies can elicit positive emotions, thereby fostering a continued desire to use unmanned cafes. Emphasizing the importance of convenience for consumers in using unmanned cafes is particularly crucial.

EBillH20: Web-Based Billing and Support System for Streamlined Water Management

Bongabong Waterworks and Sanitation Association (BOWASA) currently uses a traditional method of water billing that involves taking meter readings, calculating water usage per household, and issuing billing statements. A web-based system that automatically calculates water usage and generates billing statements was proposed and developed. SMS notifications were integrated to notify consumers’ bills, due dates, and disconnection notices, and consumers were able to pay bills using online payment technology. The spiral model was used as a software development method, and the system was tested and evaluated by BOWASA management, consumers, and IT experts using ISO 25010 software quality standards. The system was found to be user-friendly, interactive, and functional, achieving its expected functions in terms of functional suitability, performance efficiency, usability, compatibility, and security. It can greatly improve BOWASA management by streamlining transactions and services and providing consumers with accurate and timely information about their water consumption and bills. It also enhances convenience for consumers by enabling online payment and SMS notifications. Overall, the web-based system can increase efficiency, accuracy, and convenience for BOWASA and its consumers.

유보통합 정책 추진 현황에 대한 부모의 인식 연구: 우선 이행과제와 실천방안 중심으로

This study aims to analyze parents' perceptions of the priority tasks and action plans of the government's kindergarten integration policy, which is being promoted to prevent gaps in education and care from the infant and toddler period, the starting point of life. The results of an analysis of a total of 256 parents with children aged 0 to 5 are as follows. First, as a result of analyzing parents' awareness of the current status of the kindergarten integration policy implementation, overall awareness of the government's priority implementation tasks and action plans for kindergarten integration was found to be at a high level. In particular, the detailed implementation tasks include 'Providing integrated information on the status of kindergartens and daycare centers', 'Supporting improvement of indoor and outdoor safety, health, and hygienic environments and expanding safety education', and 'Using information on additional recruits to kindergartens and daycare centers, improving the convenience of applying for admission and admission'. Awareness was at the highest level. Second, as a result of analyzing the differences in parents' perception of the current status of childcare integration policy implementation according to background variables, the area of “Support for the healthy development of infants and young children” showed differences by parent age, education level, type of work hours at work, child age, and financial institution group. It was found that the area of 「Alleviating parental cost burden and support for raising children」 showed differences by parent age, type of work hours, child age, and financial institution group, and the area of 「Improvement of user convenience and strengthening of cooperation base」 showed differences by group. It was found that there were differences by parent age, child age, and funding institution group. Based on these results, it is recommended that, firstly, additional policy supplementation without discrimination in the area of 'healthy development support' is necessary for the group of parents whose children are attending kindergarten, and secondly, legal content that ensures a stable budget base needs to be included as well. Third, it suggests that systems and institutional improvements to improve the convenience of consumers using services should be continuously developed.

보험비교플랫폼 규율 방향

Even after the insurance comparison and recommendation services of fintech companies, including big tech companies, were allowed as a regulatory special case, it took more time for the service to start. Now, big tech companies are allowed to enter the insurance market. This is desirable in that it has a net function of bringing competition to the insurance market, rationally adjusting the price of insurance products according to the market mechanism and increasing the convenience of insurance for consumers. However, it is now time to pay attention to prevent consumer damage by framing business conduct regulations well.
 Referring to overseas cases that have experienced such services and faced regulatory concerns before us, we can come to the conclusion that we do not need to be bound by the principle of same function, same regulation. Even among traditional insurance brokers and platform companies, there are significant differences between small fintechs and big techs in terms of market power and group structure. Even if they provide the same service, there is a need to establish an entity-based dual regulatory system. The Korean insurance market is expected to have a greater impact than in the West because it has not experienced traditional insurance brokerage services, and there will be a need for a stronger regulatory framework. As big tech is allowed to enter the new financial market of insurance, it should not accept the strengthened behavioral regulation as an unfair regulation. On the contrary, there is an advantage to expanding insurance services within the framework of legislative regulation if it proves its role in promoting the convenience and welfare of insurance consumers under enhanced behavioral regulation.
 For the time being, the system will be guided by the financial authorities, but we should prepare for legislation. While the focus will be on business conduct regulation, the framework for prudential regulation should also be discussed in stages.

ANALISIS KUALITAS PELAYANAN JASA SPA DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN TEORIYA RESHENIYA IZOBREATATLSKIKH ZADATCH (TRIZ) DI ALEENAHOZ BEAUTY JAKARTA

This research is motivated by customer complaints regarding services at AleenaHoz Beauty, a company operating in the Spa sector which exceeds the set standards, namely 3%. The aim of this research is to determine the level of customer satisfaction with the quality of Spa services with attributes that are still less than average. Servqual value which is then given recommendations for improvement using the TRIZ method. This research uses the SERVQUAL and TRIZ methods. The results of the research using the Servqual satisfaction index calculation method were 82,18. The attribute that still needs to be improved in service quality is employee skills in understanding products and menus. The level of quality of service provided is still not in line with consumer satisfaction. Lack of spa services as expected, adequate media and equipment to support operational activities, availability of facilities and infrastructure, both information and physical evidence. Recommendations given using the TRIZ method are prioritized for tasks on the number of inventive principles that have come out more than twice, and obtain "Preliminary Counteraction" by organizing product safety and consumer convenience in making transactions so that changes are visible.

Recommender Systems using Hybrid Demographic and Content-Based Filtering methods for UMKM Products

Marketing digitization such as e-commerce is needed by micro, small and medium enterprises (UMKM) in Bogor City and Regency so that the products are more easily accessible to consumers. One of the digital marketing that is commonly used by consumers is an e-commerce website. The Recommendation System is implemented into e-commerce websites to increase consumer convenience in online shopping. The recommendation systems method applied is Demographic Filtering and Content-based Filtering. Demographic Filtering uses IMDB Weighted Rating calculations which generate recommendations globally and give recommendations based on each product's IMDB Weighted score. Content-based Filtering uses Cosine Distance calculations which generate personal recommendations and give recommendations based on the score cosine distance of each product in the form of a presentation of the similarity of products that have been purchased with other products. This research uses 107 UMKM fashion and craft product data that was obtained from Bogor City Regional Craft Center which sells various kinds of UMKM products from Bogor City and Regency. Data preprocessing is then carried out on the raw data, with the Data Cleaning, Data Transforming and Data Splitting stages which divide the data in a ratio of 80:20. The accuracy of Demographic Filtering Recommendation System reaches 82.7% and Content-based Filtering Recommendation System reaches 100%.

THE INFLUENCE OF DIGITAL MARKETING AND GREEN PROMOTION ON THE DECISION TO PURCHASE TOYOTA RAIZE

The lifestyle of today's modern society fulfills the needs and desires to shop more efficiently, practically and easily. Developing technology makes consumers use technology to meet their daily needs by using information facilities, one of which is the use of the internet. In determining the purchase decision, an important thing to consider is the quality of service. The company provides quality service aims to provide convenience for consumers. This study uses an associative method with a quantitative approach. Based on the multiple regression test, it shows that the higher the value of Digital Marketing (X1) and Green Promotion (X2) simultaneously at a certain value, then it will increase the value of Purchase Decision (Y) at a certain value as well. The simultaneous effect of Digital Marketing and Green Promotion on Purchase Decision of Toyota Raize at PT Astra Internasional is significant. Partially Digital Marketing has a positive and significant effect on Purchase Decision of Toyota Raize, and Green Promotion has a positive and significant effect on Purchase Decision of Toyota Raize at PT Astra Internasional.