EBillH20: Web-Based Billing and Support System for Streamlined Water Management

Abstract

Bongabong Waterworks and Sanitation Association (BOWASA) currently uses a traditional method of water billing that involves taking meter readings, calculating water usage per household, and issuing billing statements. A web-based system that automatically calculates water usage and generates billing statements was proposed and developed. SMS notifications were integrated to notify consumers’ bills, due dates, and disconnection notices, and consumers were able to pay bills using online payment technology. The spiral model was used as a software development method, and the system was tested and evaluated by BOWASA management, consumers, and IT experts using ISO 25010 software quality standards. The system was found to be user-friendly, interactive, and functional, achieving its expected functions in terms of functional suitability, performance efficiency, usability, compatibility, and security. It can greatly improve BOWASA management by streamlining transactions and services and providing consumers with accurate and timely information about their water consumption and bills. It also enhances convenience for consumers by enabling online payment and SMS notifications. Overall, the web-based system can increase efficiency, accuracy, and convenience for BOWASA and its consumers.