Confidence Benefits Research Articles

A process and outcome evaluation of an in-class vegetable promotion program

ObjectiveNutrition interventions that target both fruits and vegetables are effective in increasing fruit consumption, but have been limited in their ability to improve vegetable intake. To address the low proportion of children meeting vegetable intake guidelines, approaches specifically targeting vegetables are needed. This paper reports on a mixed-method analysis of a 10-week vegetable promotion pilot project that aimed to increase vegetable intake as part of the existing Crunch&Sip in-class fruit and vegetable break program. DesignThe intervention was designed to promote vegetable consumption through the implementation of vegetable-focused resources, including curriculum resources and parent education materials. Teachers completed pre- and end-of-intervention surveys. Process measures related to the use of resources and teachers' perceptions of barriers to implementation. The outcome evaluation included measures of children's vegetable consumption during Crunch&Sip breaks and teachers' attitudes and confidence relating to educating students about the benefits of consuming vegetables. SubjectsTwenty-one Western Australian primary schools already participating in the Crunch&Sip program participated in the pilot intervention and evaluation. Coverage included 35 primary school teachers representing 818 students aged 4–11 years. ResultsThe proportion of children bringing vegetables for Crunch&Sip more than doubled over the 10-week intervention (21% vs 46%; p < 0.001). Improvements were observed in teachers' perceived knowledge about the nutritional benefits of vegetables (p = 0.001) and confidence to educate students about the benefits of vegetable consumption (p = 0.028). ConclusionsPreferentially promoting vegetable consumption as part of an existing school-based nutrition program may be an effective strategy to increase children's vegetable intake.

The Perceived Value of Acquiring Data Seals of Approval

&#x0D; The Data Seal of Approval (DSA) is one of the most widely used standards for Trusted Digital Repositories to date. Those who developed this standard have articulated seven main benefits of acquiring DSAs: 1) stakeholder confidence, 2) improvements in communication, 3) improvement in processes, 4) transparency, 5) differentiation from others, 6) awareness raising about digital preservation, and 7) less labor- and time-intensive. Little research has focused on if and how those who have acquired DSAs actually perceive these benefits. Consequently, this study examines the benefits of acquiring DSAs from the point of view of those who have them. In a series of 15 semi-structured interviews with representatives from 16 different organizations, participants described the benefits of having DSAs in their own words. Our findings suggest that participants experience all of the seven benefits that those who developed the standard promised. Additionally, our findings reflect the greater importance of some of those benefits compared to others. For example, participants mentioned the benefits of stakeholder confidence, transparency, improvement in processes and awareness raising about digital preservation more frequently than they discussed less labor- and time-intensive (e.g. it being less labor- and time-intensive to acquire DSAs than becoming certified by other standards), improvements in communication, and differentiation from others. Participants also mentioned two additional benefits of acquiring DSAs that are not explicitly listed on the DSA website that were very important to them: 1) the impact of acquiring the DSA on documentation of their workflows, and 2) assurance that they were following best practice. Implications and future directions for research are discussed.&#x0D;

MODEL EMPOWERMENT DEVELOPMENT THROUGH RELATIONAL BENEFIT APPROACH BASED ON SOCIAL MARKETING CONCEPT

Approximately 70% of East Java's economic growth comes from Small and Medium Enterprises (MSMEs), which are mostly craftsmen, among whom are artisans of songkok. But there are still many obstacles that exist with regard to marketing how marketers provide satisfaction to consumers with relational benefit based on the concept of marketing with social insight so that the realization of a repeat purchase (usage intention), because of the demands of consumers to provide satisfaction. To empower the artisans of the songkok, in this study aims to find the correlation of Relational Benefit how marketers relate to consumers providing confidence benefits, social benefits and special treatment benefits. The concept of social marketing is related to the social interaction relationship between marketers, consumers and society.

Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector

PurposeThe aim of this paper is to present and empirically validate a conceptual framework that explores the links between the two service features (physical and interactive) and their impact on customer loyalty. It also introduces and investigates the potential intervening role of a single personality dimension (neuroticism) in the relationship between service features and customer loyalty. In addition, examining whether the customer’s switching barriers affect customer loyalty is also an aim of the present study.Design/methodology/approachA structured questionnaire was used to collect data from a sample of 224 customers in the banking industry in Greece. The respondents were picked using simple random sampling. Exploratory and confirmatory factor analyses were used to validate the latent factors of the proposed conceptual framework, whereas their relationships were examined through linear regression analyses.FindingsThe empirical data verify that physical and interactive features of service quality have a significant impact on customer loyalty. The study also concludes that customer neuroticism has an intervening effect on the relationship between service features and customer loyalty. In addition, switching barriers such as confidence benefits, special treatment benefits, switching costs and availability and attentiveness of alternatives affect a bank’s customer loyalty.Practical implicationsThis perspective could improve managerial understanding of the service-quality/customer-loyalty relationship and lead to more focused decisions. During the period of economic Greek crisis, the customers’ learning and understanding, the immediate response to their needs and expectations, the provision of customer services in accordance with their personality type and the establishment a long and effective relationship with them may have an important impact not only on success but also mainly on bank survival.Originality/valuePrevious studies have shown the positive and significant relationship between customer satisfaction and loyalty in the banking industry, but this study extends the literature of consumer behavior theory by examining the distinct role that the physical and interactive service features play in the formation of customer loyalty. While it is known the role of personality in customer satisfaction has not been analyzed sufficiently the effect of neuroticism in the evolution of the above relationship. The present study tries to fill the bibliographic gap focusing on the Greek banking sector in the period of economic crisis.

퍼스널 트레이너와의 관계구축의도와 관계혜택, 내재적 특성과의 구조적 관계에 관한 연구

The purpose of this study is to verify structural relationships in between personal trainer’s relationship building intention, relational benefit and intrinsic property. For the purpose, from April to December in 2014, surveys were performed using convenience sampling method and self-administration method for the population based on personal training participants in eight sports centers in Seoul. A total of 300 surveys were distributed and 254 were collected. Disregarding 20 surveys which were incomplete or insincere, 234 surveys were used in the final statistical analysis. The analysis was performed using SPSS 23.0 and AMOS 23.0. To analyze the study subjects’ characteristics and results, frequency analysis, factor analysis, reliability verification, correlation analysis and structure modeling were used. The result showed that price sensitivity and interpersonal disposition have meaningful influence to the perceived importance of confidence benefit. However product knowledge and variety seeking tendency had no meaningful influence to the perceived importance of confidence benefit. Trusting others and product knowledge had meaningful influence to the perceived importance of social benefit, while price sensitivity, interpersonal disposition and variety seeking tendency had no meaningful influence to the perceived importance of social benefit. For the relational benefit, both perceived importance of confidence and social benefit meaningful influenced to relationship building intention. Based on the study, personal training customers’ certain factors and relational benefits were important factors in relationship building intentions.

Looking ahead and behind at supplemental oxygen: A qualitative study of patients with pulmonary fibrosis

RationaleSupplemental oxygen is prescribed to patients with pulmonary fibrosis to normalize oxygen saturations, decrease symptoms and improve quality of life. Along with potential benefits, patients face challenges as they incorporate oxygen into their lives. ObjectiveOur aim was to better understand the perceptions and experiences of patients with pulmonary fibrosis as they confronted the possibility and realities of using supplemental oxygen. MethodsWe performed a mixed-methods study in which we conducted a series of four structured telephone interviews with five patients with pulmonary fibrosis enrolled in a longitudinal observational study. Questionnaires were administered at the time of the interviews, which were conducted at enrollment in the longitudinal study, immediately prior to starting supplemental oxygen, one month and then 9–12 months after starting oxygen. We used conventional content analysis to analyze interview data for themes within and across the four time points. ResultsPrior to starting supplemental oxygen, participants uniformly expected it would improve their physical function and quality of life. They also expected practical and psychological limitations, which after starting oxygen, they found to be more pronounced than anticipated. Despite the challenges, participants attributed benefits in symptoms, confidence and mobility to oxygen and came to a reluctant acceptance of it. Their expectations for guidance and support were inadequately met. ConclusionsFor patients with pulmonary fibrosis, starting and using supplemental oxygen on an everyday basis confers benefits while also presenting a significant number of challenges. The process could be improved by providing them with clearer expectations and trustworthy educational resources. Oxygen case managers could help patients incorporate supplemental oxygen more seamlessly into their lives.

소셜커머스 시장에서 지각된 관계혜택이 재구매의도와 구전의도에 미치는 영향 만족의 매개효과 및 시장 : 전문성의 차이

The purposes of this study were to (a) identify dimensions of relational benefits in the social commerce market, (b) predict the effects of relational benefits on satisfaction, repurchase intention, and word of mouth (WOM) intention, (c) examine the mediating effects of satisfaction, and (d) compare the differences in the effects of relational benefits on satisfaction, repurchase intention, and WOM intention between the two groups of market mavenism. For collecting data, a self-administered questionnaire was undertaken by an online research agency. A total of 490 usable responses were obtained from consumers who have used social commerce sites. The sample included a slightly higher number of females (50.8%) than males and age was ranged from 20 years to 40 years. An exploratory factor analysis generated four factors of relational benefits such as confidence, convenience, special treatment, and information. Multiple regression models showed that confidence, convenience, and special treatment benefits were significant predictors of satisfaction and repurchase intention; the confidence and convenience benefits were significant for WOM intention. Satisfaction significantly mediated the relationship between relational benefits and repurchase intention, and the relationship between relational benefits and WOM intention. The group with high level of market mavenism more highly perceived the relational benefits than the other groups. Confidence benefit had a significant effect on repurchase intention regardless of the level of market mavenism, while convenience benefit had a significant effect on repurchase intention in the non-market maven group. This study discussed the managerial implications for customer relationship management in the social commerce marketplace.

The impact of traveler-focused airport technology on traveler satisfaction

With the increase in the volume and complexity of air travel, the air transportation industry is undergoing a period of rapid evolution. Airports, as key players in the industry, are increasingly rebranding themselves as destinations, instead of just thoroughfares. In the post-9/11 world, travelers tend to spend more time in airports due to changes in security protocols. Therefore, airport service providers are increasingly trying to improve travelers' experiences. Since a wide range of technologies could be used to do so, the current study develops an instrument that captures travelers' perceptions of airport technologies and tests a theoretical model that examines the relationship among different types of airport technologies and travelers' confidence, enjoyment, and satisfaction. We conducted two separate studies with a total sample size of 353 participants. The findings suggest a positive relationship between airport self-service technologies and travelers' confidence benefits and enjoyment — which results in positive effects on overall traveler satisfaction.

How do offline and online environments matter in the relational marketing approach?

The goal of this study is to analyse the relational benefits that the clients of banks, insurance companies, and travel agencies receive according to whether they maintain an offline or online relationship with the company. The development of an index, called the Relational Benefits Index, allows for a comparison of differences that arise between the measures of confidence benefits, social benefits, and special treatment benefits. The results demonstrate significant differences according to the type of service business and channel used, affecting the importance that consumers place on the offline channel when they want to maintain a stable relationship with a service business.

Clinicians’ perceptions of delivering new models of high intensity aphasia treatment

ABSTRACTBackground: While evidence suggests that intensive aphasia therapy is associated with positive patient outcomes, speech language pathologists continue to report delivering therapy at low intensity schedules. Investigation of the barriers and enablers of delivering intensive therapy in hospital settings is needed to help address this evidence–practice gap.Aims: To explore clinicians’ perceptions of delivering high intensity aphasia treatment through three different service models and their recommendations for future directions in implementing high intensity aphasia clinics in a public health setting.Methods & Procedures: A sequential mixed methods design was employed. Thirteen speech language pathologists who provided intensive aphasia therapy to 31 patients across three facilities as part of a larger study consented to participate. Participants contributed to a log of barriers and facilitators while delivering treatment and completed a questionnaire in the last week of treatment. Findings were used to inform the question guide for a focus group interview conducted with nine of the clinicians post-treatment.Outcomes & Results: Most clinicians found the increased intensity of treatment more difficult to deliver than standard treatment, and reported barriers included patient fatigue, patient personal factors, locating resources, scheduling and coordination issues, and clinician workload and potential burn-out. Emotional challenges were less expected and were potentially intensified by the frequency of contact with patients. Despite this, clinicians remained dedicated, and were motivated by patient progress, peer support and the opportunity to prove the worth of speech language pathology. They were positive about the perceived benefits of patient confidence, clinician development, teamwork, and the relationships that formed between patients, carers and clinicians.Conclusions: Clinicians agreed that delivering the treatment brought great rewards and benefits, but also challenges. Communicating the benefits and finding ways to address the barriers identified by the participants of this study may be instrumental in assisting future implementation of high intensity models of aphasia treatment in existing services.

Why are Customers Loyal in Sharing-Economy Services? A Relational Benefits Perspective

Purpose – This study seeks to:(1) introduce a systematic taxonomy of relational benefits that drive consumers to select a service provider and then to maintain the relationship with them in sharing-economy businesses; (2) assess the relative strengths of these relational benefits in influencing consumers’ behavioral intentions on sharing-economy services; and (3) examine how commitment mediates the influence of relational benefits on customer loyalty in this context.Design/methodology/approach – This study first conducted a focus group discussion and then collected data from online surveys completed by 440 respondents in China. The study employed structural equation modeling to test the hypotheses.Findings – The findings of the study show that confidence and social benefits, as previous studies indicate, have significant and positive effects on commitment in sharing-economy services. Moreover, safety benefits, a new type of relational benefits discovered in sharing-economy services, also have significant effects on commitment. Furthermore, this study finds that commitment acts as the mediating mechanism, through which confidence, social, and safety benefits operate with respect to their effects on customer loyalty. Interestingly, special treatment benefits were found to have insignificant effects on commitment and loyalty in this context.Practical implications – This paper provides sharing-economy managers with insight on how to better create and sustain loyal relationships through the provision of relational benefits.Originality/value – First, this study provides a framework for incorporating relationship marketing and sharing-economy services. Second, this study takes the initial step to offer a clear view of why customers would like to be involved in the peer-to-peer relationship in the sharing economy and to explain how to strengthen the relationships between customers and the peer service providers.

Understanding relationship benefits from harmonious brand community on social media

Purpose – Brand communities have been labeled as a social aggregation of brand fans and businesses. Yet, limited research has examined customers’ perceived relationship benefits in brand community on social media. Drawing from social capital theory and relationship benefits research, the purpose of this paper is to discover how online harmonious brand community influence customers’ perceived relationship benefits (i.e. confidence, special treatment, social and honor). Design/methodology/approach – Hypotheses are tested by applying a structural equation modeling and the data are collected from a survey of smartphone community members (n=543) based on Sina Weibo. Findings – The results suggest that harmonious brand communities strengthen customers’ perceived relationship benefits on social media, which are the important factors to form community satisfaction and positive word-of-mouth of community. And community engagement amplifies the influence of harmonious brand communities and has a moderating effect on the role of harmonious community relationships in confidence benefits. Originality/value – The present study extends prior research on relationship benefits from the perspective of brand community based on social media and reveals the role of harmonious community relationships in developing community satisfaction and positive word-of-mouth.

Examination of Restaurant Quality, Relationship Benefits, and Customer Reciprocity From the Perspective of Relationship Marketing Investments

The current study adopted cluster and discriminant analyses to investigate how differentially upscale restaurant customers view (a) the four dimensions of restaurant quality (price fairness, food quality, service quality, and physical environment), (b) the three dimensions of relational benefits (confidence benefits, social benefits, and special treatment benefits), and (c) revisit intentions and favorable reciprocal behaviors as proxies for customer reciprocity when customers perceive different levels (high vs. low) of relationship marketing investment (RMI). When customers perceived high RMI, they (high-RMI customers) evaluated all the aforementioned factors positively. By contrast, customers who experienced low RMI (low-RMI customers) rated the same factors negatively. High- and low-RMI customers were best distinguished by service quality, confidence benefits, and favorable reciprocal behaviors. Understanding the distinction between high- and low-RMI customers will shed light on how operators of upscale restaurants develop and reinforce perceived RMI to achieve favorable customer reciprocity.

How Customer Expectations Become Adjusted After Purchase

ABSTRACTAdjusted expectations play an important role in the post-purchase process. By considering the changes in individual-level expectations in the post-purchase period, this study examines the moderating effects of the level of online shopping habit on the links between adjusted expectations and their antecedents. The study proposes a theoretical model by integrating the expectancy disconfirmation model and customer value dimensions to compare the factors affecting adjusted expectations between the low and high online shopping habit. The results indicate that the effects of expectancy disconfirmation on adjusted expectations are stronger for the high-habit group than for the low-habit group. Further, the level of online shopping habit moderates the links between customer value dimensions and adjusted expectations. Specifically, factors such as confidence benefits and perceived price are associated with adjusted expectations for the low-habit group. In addition, for the high-habit group, perceived equity has a positive influence on adjusted expectations, and perceived sacrifice has a negative impact. These findings provide a better understanding of how customer expectations change, and can assist practitioners in developing more effective online business strategies.

Adjudicating paravalvular leaks of transcatheter aortic valves: a critical appraisal.

Paravalvular leakage (PVL) is an important complication of transcatheter aortic valve implantation (TAVI). It contributed to the erosion of the clinical benefits of TAVI and confidence of its adoption as a default therapy in low surgical-risk patients. Newer TAVI technologies are provided with effective paravalvular sealing as well as retrieval/reposition mechanisms that are believed to considerably lower the risk of PVL. Meanwhile, developments in timely detection and accurate quantitation of PVL remain lagging behind those technological advances. The Valve Academic Research Consortium-standardized criteria of PVL assessment are based on echocardiography and are, according to experts' opinion, not adequately validated. Peri-procedural diagnosis, based on angiographic, haemodynamic, and/or echocardiographic methods, is so far without standardization of acquisition or interpretation. The aim of this report is to review the strengths and limitations of the current technologies used for PVL adjudication. Understanding this strengths/limitations ratio is important to define an appropriate scheme for detection and quantitation of PVLs both in clinical trials and in routine clinical practice.

Effects of Customers’ Relational Benefits on Development of Banking Industry: An Empirical Study on Some Commercial Banks in Khulna City of Bangladesh

This research is conducted to identify the benefits that customers receive as a result of maintaining long-term relation with commercial banks. Necessary data were collected from 262 respondents of different commercial banks of Khulna city of Bangladesh. Multiple regressions with SPSS were applied for data analysis. Customers’ relational benefits can be categorized into three distinct benefit types: confidence, social and special treatment benefits. The results have showed that confidence benefit is the most pronounced factor for customers of banks. The findings have also revealed that confidence benefits and social benefits have statistically significant effect on customers’ retention which is the key building block of developing banking industry in Bangladesh.Journal of Business and Technology (Dhaka) Vol.10(1) 2015; 55-71

1인 미용실의 관계혜택이 추천의도와 이탈의도에 미치는 영향에 관한 연구 : 고객만족의 매개효과

This study investigated what effects the relational benefits perceived by the customers of solely operated beauty salons have on customer satisfaction, recommendation intention, and defection intention through the convergence of cosmetology and business management. For this, a total of 322 customers of solely operated beauty salons were chosen as final valid samples. For data analysis, frequency analysis, reliability analysis, confirmatory factor analysis, and correlation analysis were performed using SPSS 15.0 and AMOS 18. For a hypothesis test, lastly, path analysis was conducted using structural equation modeling. The study results found the following: First, among the relational benefits perceived by the customers of solely operated beauty salons, confidence benefits and social benefits had a positive effect on customer satisfaction. Second, the relational benefits perceived by the customers of solely operated beauty salons had a positive effect on recommendation intention. Third, confidence benefits and social benefits had a negative effect on defection intention. Fourth, customer satisfaction had a positive effect on recommendation intention. Fifth, customer satisfaction had a negative effect on defection intention. Sixth, in relationship between the relational benefits perceived by the customers of solely operated beauty salons and recommendation/defection intention, customer satisfaction revealed partial mediating effects.

The Influence of Different Level of Service Characteristics and Personal Involvement towards Consumer Relational Response Behaviors

The purpose of this study is to empirically test the relationship between consumer personal involvement and perceived relational benefit in different industries that poses different level of customer contact. Examination on the influence of perceived relational benefit towards consumer relational response behavior was also conducted. The study used descriptive causal research design. Based on a sample of 225 customers of three different types of services, using MANOVA and multiple regression analysis, the study found that confidence is the most important benefit that consumers consider in building long term relationship with the service provider. Consumers of high contact services perceived social benefit as the second most important, whereas consumers of moderate contact and low contact services perceived special treatment benefits as the second most important in building long term relationship with the service provider. The study also found that confidence benefit is the predictor of consumer relational response behaviors in high contact, moderate contact and low contact services. Level of consumers’ involvement with the service differentiates consumers’ perceived relational benefits in high contact and moderate contact services, whereas consumers perceive the same relational benefit in low contact services regardless the level of consumers’ involvement with the service.

Peer support – the what, why, who, how and now

Purpose – The purpose of this paper is to outline what peer support is, covering its history, variations and benefits, then goes on to discuss what the challenges have been to authenticity and what the future holds for peer support. Design/methodology/approach – The authors argue for the necessity of service user leadership in peer support based on both the Service User Involvement Directorate’s (SUID’s) experience and UK-wide learning. Findings – Peer support brings wellbeing and confidence benefits both to the supporter and the supported. However, the lack of understanding of what peer support is, the current climate of austerity and over-professionalisation can threaten the transformational power of genuine peer support. Research limitations/implications – Peer support is always evolving, and there are areas like the criminal justice service and secure services where more work needs to be done. Practical implications – Commissioners/funders of mental health services should recognise the value of peer support and its potential for better wellbeing outcomes, while understanding the necessity of service user leadership to maximise its beneficial potential. Originality/value – The paper looks at peer support at the point in time a decade after the formation of the SUID at Together and four years since the UK mental health strategy No Health Without Mental Health (Department of Health, 2011) and explores the challenges faced at a time when the value of peer support is generally accepted in legislation.

Empirical Study of the Influence of Consumer Relationship Proneness on Customer Loyalty in Service Context

Consumer relationship proneness (CRP) reflects a consumer’s relatively stable and conscious tendency to engage in relationships. This study takes CRP as an important consumer individual trait and examines the influence of CRP on customer loyalty in service environment from perspective of relational benefits (i.e. confidence benefits, social benefits, special treatment benefits). Concept model is proposed to explain the influence. Then SEM (structural equation modeling) is used to analyze the data collected from online survey to test the proposed model. Empirical results show that CRP has direct influence on customer loyalty. The results also show that CRP indirectly relates to customer loyalty via its impact on perceived confidence benefits and social benefits. This study deepens the understanding about the importance of CRP and provides insights into development and implement of customer relationship management and relationship marketing for service enterprises.