Conducting User Research Research Articles

PERANCANGAN UI/UX APLIKASI MOBILE TIKET KONSER “EuFo” MENGGUNAKAN METODE DESIGN THINKING

EuFo is an app that focuses on the purchase of concert tickets, concert news, promotions, and other information. The distribution process of entertainment content, especially concerts, has been transformed by technological advances in the digital entertainment industry. After conducting User Research, the main problems were age filtering for underage users and user difficulties when entering the venue and also complicated and slow validation of concert tickets. Design applications using the Design Thinking method and analyze application performance results using the Usability Testing method as the goal of research. Design Thinking is an innovative approach to problem-solving that focuses on a thorough understanding of the user, creating creative solutions, and repeating iterations to the best results. The study combines components such as Empathize, Define, Ideate, Prototype, and Test. The results showed that the prototype of the concert ticket application was designed with a one-time iteration of changes and tested to ensure that the UI/UX design results matched the primary purpose. In the first and second tests, there's progress between the one and the two. Results in two tests with fifteen informants resulted in a comparison of the results of two tests: direct success 7%, mission unfinished 0%, misclick rate 5% and duration 10s.

Towards the Improvement of Patient Experience Evaluation Items for Patient-Centered Care in Head and Neck Cancer: A Qualitative Comparative Study.

Owing to long-term treatment, frequent consultations, and complications, the evaluation of patients with head and neck cancer (HNC) must be improved. This study explored an opportunity for improving patient experience (PE) evaluation of patients with HNC to achieve a patient-centered, integrative evaluation model based on patient needs. The study comprised four phases: (1) a systematic literature review of PE factors for patient quality of life (QoL) and establishment of PE factor categories as a framework, (2) a review of current cancer or HNC PE evaluation tools, (3) identification of potential PE evaluation items based on patient needs by conducting user research, and (4) suggestion of integrative HNC PE evaluation items through expert validation. As a result, the 39 potential items were initially identified from the literature review and user research. After conducting two survey rounds with experts, 25 items were suggested as HNC PE evaluation items. These underscore the importance of highlighting the patient's participation, the medical staff's comprehensive information delivery, empathy, and collaborative communication, the hospital's support of communication channels, the medical environment for patient emotional support, the education program, and systematic patient satisfaction data management. PE evaluation items that consider the diverse perspectives of stakeholders involved in HNC treatment and factors of comprehensive PE will contribute to improving HNC patient-centered care (PCC).

Research on the service design strategy of youth health tea based on system innovation

Taking the improvement of youth health problems as an entry point, it provides new ideas for social responsibility linkage, user experience optimization, and brand innovation in youth wellness tea business operations. Analyze youth consumption and health characteristics through desktop research, and conduct user research on health-supporting youth. Based on the ecosystem map model, analyze the existing health tea product service system, and extract the linkable contact points between the constituent elements of the health tea service system and social responsibility. Based on system innovation thinking, Chinese medicine culture, and user needs, the youth health tea service system is designed. The service principles of lightness, specialization, emotionality, individuality, and palatable, the co-creation of the youth health tea service model by the government, enterprises, universities, and users, and the system innovation strategy of emotional consumption experience and multi-dimensional brand identification are proposed. It provides a reference value for the construction of health tea service within the university community.

Coherent visual design through attribute-specific feedback: a hybrid approach to intelligent design agents

ABSTRACT The scope of visual design is expanding to promote products and services across digital communication platforms, but support for coherent design with style guides seems limited. Based on the literature on style, coherence and design support tools with different levels of intelligence, we describe coherence in visual design and propose to integrate preset style guidelines and constraints into feedback interactions to support achieving visual coherence. After formative research with expert designers, we prototype a pseudo-AI design support tool to simulate attribute-specific feedback and conduct user research to probe how participants engage with feedback provided by a human wizard acting as an intelligent agent. We analyze patterns of feedback and types of reactions observed in participants’ design processes and outcomes. We then discuss the implications of attribute-specific feedback to describe visual coherence as a meta-property of design, and intelligent agents that guide situational judgements about visual coherence through feedback interactions.

Extraction of Design Factors of Chinese Dance Culture based on Analytic Hierarchy Model

Abstract To protect, inherit and develop minority culture, this paper proposes the extraction of design factors of Chinese dance culture based on the analytic hierarchy model. Taking the traditional dance culture of the Qiang nationality as an example, this paper studies the characteristics of its traditional national dance culture and extracts the design factor model from it, then designs the relevant cultural and creative products for verification. The product not only contains the traditional culture of the Qiang ethnic group but also conforms to the contemporary aesthetic. Cultural and creative products as the carrier of the traditional Qiang ethnic culture to spread widely. Methods: The materials of the traditional dance of the Qiang nationality were collected, classified, and screened; The design form factor and color factor are extracted from the material by using the analytic hierarchy process (AHP) and analysis graph; Collect and sort out emotional words, conduct user research; Understand the needs of target users according to the survey data and calculate the factor weight through the survey data; Then redesign and optimize, to form the final scheme.Conclusion: From the study of Qiang dance culture, it can be seen that ethnic dance is an important window of minority culture. Extracting design factors from minority dance culture and applying them to design products can effectively spread minority culture, thus achieving the purpose of improving the economic value of the minority cultural creative industry and spreading minority culture.

Conducting user research for development of gait assessment interface for incomplete spinal cord injury through user-centered design approach

Conducting user research for development of gait assessment interface for incomplete spinal cord injury through user-centered design approach

PENGGALIAN KARAKTERISTIK PENGGUNA PADA FASE ELISITASI PERANGKAT LUNAK MENGGUNAKAN USER PERSONA

Requirements elicitation is activities aimed at finding the needs of a system through communication with system users. The purpose of requirements elicitation is to find out what problems have been encountered. User persona is a fictional representation of the ideal user. The software developer will begin the design process by conducting user research, establishing communication with the target user and identifying exactly what they need with the product to be made. Personas are generally based on these users and combine the needs, goals, and behavior patterns observed from the target audience. This study aims to determine information systems related to the characteristics and needs of users of the software, so that the data generated in the form of qualitative data from prospective users. By using the hypotheses that are made, which will later be analyzed and used as a basis for developing projects. The results of this study are information in accordance with user needs that will be implemented using a use case and software prototype.

User research and design creativity: three insights for future studies

ABSTRACT Understanding users is central to design and Human-Computer Interaction, both for researchers and for practitioners, who often conduct user research and communicate its value to stakeholders and clients. Despite its praised relevance, we know little about how user research affects design creativity. Our objective is to establish a foundation for answering this question. We first review empirical findings from related domains and examine how the value of user research is linked to design creativity. We then present a pilot study for a large-scale experimental setup to determine how different levels of user research influence design creativity. Finally, we discern preliminary insights on the relationship and provides recommendations for how future studies may investigate the critical and complex relationship between user research and design creativity.

Study on the System Design of Campus Resource Sharing Platform

The development of the times and the development of the Internet have changed people’s consumption concepts. The author has conducted user research on user groups such as college students. After data analysis, the demand for resource sharing and trading of second-hand goods of college students was transformed into the function point of the trading platform. The APP was designed and developed to solve the needs of college students to share and exchange resources on campus. The APP’s main functions are second-hand commodity trading and virtual resource trading.

A Persona-Based Approach for Identifying Accessibility Issues in Elderly and Disabled Users’ Interaction with Home Appliances

Disabled and elderly populations may not fully appreciate the benefits of advanced technologies and every-day products due to accessibility issues. However, the diverse characteristics of disabled and elderly users make conducting user research a challenging task for stakeholders who oversee the needs of developing accessible products. They need a tool providing rich information to empathize with the disabled and elderly users, instead of standards and documents without detailed explanation of real-world applications. Therefore, this study aims to identify accessibility issues based on the interview and observation data from 52 people with different disabilities and ages. We developed eight personas representing four different user groups under the context of home appliance usage: visually impaired, hearing impaired, spinal-cord impaired, and elderly. Each persona takes a role as a tool to understand the target users and has a persona card representing their task barriers, frustrations, needs, and quotations along with a cartoonized character. In this study, we address two common accessibility issues and two persona-specific issues within each user group. The issues are presented in stakeholder’s language personas to help them comprehend and empathize with their users.

Conducting User Research for Designing Better Software Products

A user’s experience with a software product is crucial for the success of that product. For a long period of time, it was not considered to get an insight of what the users demanded from a product. User research is the best way to discover what the users need. With the increased use of mobile devices, the demand of software products has increased. Building an application is not as simple as hiring someone to code and deploy the application. A process has to be followed and user’s requirements must be understood before we start the design process. The research will help to take additional benefits from the results of user research. It would help to investigate and validate product ideas clearly. As more facts can help to reach a better conclusion, the results from multiple sources like interviews, surveys, user testing etc. Surveys has been conducted for different application i.e. E-commerce application and Facebook application. Proposed user experience (UX) model has been implemented on results and understands that how user experience (UX) research model helps to extract useful information. The recommended model is helpful in patching all the problems that come along during the user research process. The results produced by experiments can be processed through Atomic user experience (UX) model and a useful, shareable and easy to understand outcome can be drawn out of the research.

Experiences with a Flexible User Research Process to Build Data Change Tools

Scientific software development processes are understood to be distinct from commercial software development practices due to uncertain and evolving states of scientific knowledge. Sustaining these software products is a recognized challenge, but under-examined is the usability and usefulness of such tools to their scientific end users. User research is a well-established set of techniques (e.g., interviews, mockups, usability tests) applied in commercial software projects to develop foundational, generative, and evaluative insights about products and the people who use them. Currently these approaches are not commonly applied and discussed in scientific software development work. The use of user research techniques in scientific environments can be challenging due to the nascent, fluid problem spaces of scientific work, varying scope of projects and their user communities, and funding/economic constraints on projects. In this paper, we reflect on our experiences undertaking a multi-method user research process in the Deduce project. The Deduce project is investigating data change to develop metrics, methods, and tools that will help scientists make decisions around data change. There is a lack of common terminology since the concept of systematically measuring and managing data change is under explored in scientific environments. To bridge this gap we conducted user research that focuses on user practices, needs, and motivations to help us design and develop metrics and tools for data change. This paper contributes reflections and the lessons we have learned from our experiences. We offer key takeaways for scientific software project teams to effectively and flexibly incorporate similar processes into their projects.

Towards a User-Centred Systematic Review Service: The Transformative Power of Service Design Thinking

ABSTRACT The number of systematic reviews published each year has steadily increased over the past decade. At the University of Sydney Library, demand for systematic review support had reached unsustainable levels, and a reimagining of our service model was necessary. This paper documents our journey in using ‘service design thinking’ to develop a user-centred systematic review service. Using design thinking methods, we conducted user research to build empathy and understand the systematic review process from the user’s perspective. Using the principles of service design, we examined systematic review support holistically and reconsidered library services as part of a wider service ecology. We developed a suite of resources, including a service charter and an online, self-service toolkit. We also launched a systematic review mentoring program to increase the number of librarians able to deliver the service. By bringing design thinking and service design together, we were able to examine an old problem from a new vantage point. Through this process we discovered the transformational power of service design thinking and developed new solutions for our local context. We encourage other libraries to also embrace service design thinking to reimagine their own services from a new perspective.

A Study of Current Status of Experience Contents of Baekje Costume and the Direction of Its Development

세계유산으로 등재된 백제역사유적지구는 지역사회에 점진적인 파급효과를 나타내고 있으며, 관광객의 유입에 긍정적 영향을 하는 체험 콘텐츠 영역은 4차산업 혁명시대에 맞는 기술적 측면과 역사문화가 지닌 고유성을 전달하는 복합적 매개체 역할을 하고 있다. 이에 관광객의 니즈를 만족하여 지역경제 활성화에 이바지할 수 있는 콘텐츠 개발을 위한 출발점으로 현재 운영되는 복식체험콘텐츠를 점검하고 발전방안을 제시하는 것을 연구의 목적으로 한다. 복식문화콘텐츠가 지니는 가치와 필요성에 대하여 기본적 연구를 수행하고, 복식체험콘텐츠 사용자의 경험을 이해하고 발전방향을 찾기 위해 인뎁스 인터뷰 방법론을 적용하여 체험자에 대한 리서치를 진행하였다. 이를 바탕으로 KJ법을 활용하여 체험자의 복합적인 의견을 분석하였다. 체험콘텐츠 사용자의 니즈를 바탕으로 나타난 결과를 기능성ㆍ심미성ㆍ특수성의 3가지 영역으로 분류ㆍ유형화 하였으며, 이에 대한 문제점과 개선방안을 도출하였다. 연구결과는 백제역사유적지구를 방문하는 관람객의 니즈를 충족시킬 수 있는 복식체험콘텐츠를 개발하는데 기초자료로 활용될 수 있을 것으로 기대된다.The World Heritage-listed Baekje Historic Area has a gradual ripple effect on the community. The field of experience contents, which has a positive influence on the influx of tourists, serves as a complex medium that conveys the technical aspects and the uniqueness of historical culture in the era of the Fourth Industrial Revolution. The purpose of this study is to examine the current contents of clothing experiences and to suggest ways to develop them, as a starting point for the development of contents that can satisfy the needs of tourists and contribute to the revitalization of the local economy. This study conducted user research by applying the in-depth interview method to carry out basic study on values and necessity of costume culture contents, understand costume experience and find the appropriate direction of its development. This study analyzed complex opinions of experience participants by applying KJ Method. Based on the needs of users of experience contents, we made classification of patterns of three areas of functionality, aesthetic values and particularity, and reached drawbacks and improvement plans. This study is expected to serve as a basic material to develop costume experience contents with satisfying needs of tourists on Baekje Historic Areas.

User Research–Based Design Strategy for an Electric Water Heater and Its Application

To improve the performance of electric water heaters and innovate various product categories, this study primarily conducted user research and obtained data pertaining to the physiological and psychological characteristics, living habits, and user requirements of the target population as the starting point. Political, economic, sociocultural, and technological analysis, market analysis, household surveys, quantitative questionnaire surveys, and market visits were conducted to obtain the data for exploring the different user needs, integrating the needs of various users, conducting importance assessments of the needs, and developing design strategies for the electric water heaters. An industry breakthrough should be obtained by using the user experience–level data and by proposing new design strategies and corresponding design solutions.

The Design and Research of Human-computer Interactive interface on the Medical Infusion Pump

Medical infusion pump is a commonly used clinical nursing equipment, which is of great value in the field of medicine.On one side, this paper collected and analysed user requirements by conducting user research on nurses and patients; on the other hand, it analysed the software and hardware interface, combined with the present market used the medical infusion pump, proposed the design principle of human-computer interaction of medical infusion pump, and the improved design is carried out under this guidance finall for having a better usability and user experience.

The Touch and Feel of the Past—Using Haptic and VR Artefacts to Enrich Reminiscence Therapy for People with Dementia

New technology always needs validation in terms of stakeholder acceptance and usability. This challenge also applies in the case of technology for reminiscence therapy for people with dementia. We are looking at how to overcome this situation and identifying how technology can support reminiscence therapy. Therefore, we are conducting user research with people with dementia and their caregivers, prototyping multimedia approaches and testing for efficacy and acceptance of these approaches. Reminiscence therapy is an important aspect in the care for people with dementia as it improves their wellbeing. So far, mostly conventional, analog media is used for this purpose. Our qualitative research suggests that technology can enrich traditional reminiscence therapy, foster conversations, and support positive interactions between caregivers and people with dementia. As outcomes, we identify that special consideration should be directed toward the choice of personally relevant and engaging content, contextual factors of the therapy situations, and high usability of potential therapy artefacts. Suggestions for future research and further prototype iterations are provided.

Healthcare Facility Access Challenges for Conducting User Research

Historically it has not been terribly difficult for researchers to gain access to healthcare facilities to conduct user research such as contextual inquiry and workflow analysis. Today, some practitioners are finding it nearly impossible to get into facilities. One reason is that hospitals are getting progressively more risk-averse regarding patient confidentiality and patient safety and are less willing to have outsiders in the hospital, especially in procedure rooms. Another reason is a lack of understanding regarding how to coordinate with offices of compliance and institutional review boards (IRBs), and the fact that IRBs typically are set up to manage clinical trials rather than human factors research. The purpose of this panel was to raise awareness of healthcare access challenges, discuss solutions, and propose some best practices.

Negotiating Tensions Between Theory and Design in the Development of Mailings for People Recovering From Acute Coronary Syndrome.

BackgroundTaking all recommended secondary prevention cardiac medications and fully participating in a formal cardiac rehabilitation program significantly reduces mortality and morbidity in the year following a heart attack. However, many people who have had a heart attack stop taking some or all of their recommended medications prematurely and many do not complete a formal cardiac rehabilitation program.ObjectiveThe objective of our study was to develop a user-centered, theory-based, scalable intervention of printed educational materials to encourage and support people who have had a heart attack to use recommended secondary prevention cardiac treatments.MethodsPrior to the design process, we conducted theory-based interviews and surveys with patients who had had a heart attack to identify key determinants of secondary prevention behaviors. Our interdisciplinary research team then partnered with a patient advisor and design firm to undertake an iterative, theory-informed, user-centered design process to operationalize techniques to address these determinants. User-centered design requires considering users’ needs, goals, strengths, limitations, context, and intuitive processes; designing prototypes adapted to users accordingly; observing how potential users respond to the prototype; and using those data to refine the design. To accomplish these tasks, we conducted user research to develop personas (archetypes of potential users), developed a preliminary prototype using behavior change theory to map behavior change techniques to identified determinants of medication adherence, and conducted 2 design cycles, testing materials via think-aloud and semistructured interviews with a total of 11 users (10 patients who had experienced a heart attack and 1 caregiver). We recruited participants at a single cardiac clinic using purposive sampling informed by our personas. We recorded sessions with users and extracted key themes from transcripts. We held interdisciplinary team discussions to interpret findings in the context of relevant theory-based evidence and iteratively adapted the intervention accordingly.ResultsThrough our iterative development and testing, we identified 3 key tensions: (1) evidence from theory-based studies versus users’ feelings, (2) informative versus persuasive communication, and (3) logistical constraints for the intervention versus users’ desires or preferences. We addressed these by (1) identifying root causes for users’ feelings and addressing those to better incorporate theory- and evidence-based features, (2) accepting that our intervention was ethically justified in being persuasive, and (3) making changes to the intervention where possible, such as attempting to match imagery in the materials to patients’ self-images.ConclusionsTheory-informed interventions must be operationalized in ways that fit with user needs. Tensions between users’ desires or preferences and health care system goals and constraints must be identified and addressed to the greatest extent possible. A cluster randomized controlled trial of the final intervention is currently underway.

Barriers to and Enablers of Usability in Electronic Consumer Product Development: A Multiple Case Study

This study identified practitioner-reported barriers to and enablers of usability in the development of electronic consumer products. Barriers and enablers are properties, situations, or conditions in the product development process, team, or context that negatively or positively influence the usability of a product. Based on a review of literature on user-centered design and exploratory expert interview, central concepts for studying usability in practice were identified. This was used as input for the case study, which was conducted at 5 product development groups in large multinationals, making (a) portable audio/video players, (b) personal navigation devices, (c) cell phones, (d) laundry care products, and (e) home control products. Data were primarily collected through interviews with 31 product development practitioners. Based on the data collected, case descriptions were created and more than 1,500 barriers and enablers were identified, categorized, and analyzed. The results of the study are 23 sets of barriers and enablers, of which it is indicated in which of the cases they occur, and accompanied with illustrative quotations from the interviewees. In barriers and enablers, a predominantly “outside–in” relation was observed, from the more external properties of companies (market, company organization) to the more internal (process, team, project). This seems to indicate that the user-centeredness of a product development process is highly influenced by the context in which it is executed. The results also lead to the conclusion that if the goal is to make usable products, one cannot only address activities that are generally considered typical of user-centered design, such as conducting user research and user testing. One also has to take into account how these activities are integrated with and supported by the rest of the product development process, which in turn has to be supported by the product development organization.