Concept Of Total Quality Management Research Articles

The implementation of quality management system using ISO 9001:2008 based Total Quality Management Concept (Case Study at the First State Public Vocational Secondary School at Singosari, Malang Regency, East Java, Indonesia)

Vocational education as one part of the system Education of National is very strategic role for the form of national labour generation which was skillful. As strive to improve management and quality and also competitiveness hence applied by management system quality of ISO 9001:2008 in Public Vocational High School of 1 at Singosari. Research focussed 1) How System Implementation Management Quality of ISO 9001:2008 in Public Vocational High School of 1 at Singosari, 2) Effort what is done by for the agenda of overcoming various resistance faced in management system implementation quality of ISO 9001:2008 in Public Vocational High School of 1 at Singosari. Method Research weared in this research is device qualitative with method intake of data through interview, documentation and observation to informant namely components in Public Vocational High School of 1 at Singosari. While data analysis through analysis of interactive (Miles and Huberman, 1994).Research finding of research focus I: 1) conducting two qualifying which have been commended by ISO 9001:2008, namely System Design Of Management Quality of through step of plan-do-check-action ( P-D-C-A) and Documentation System Management Quality of. Management Top (principal) organizational have to compare expectation of the customer with Organizational performance able to determine direction policy of Organization. 2). Have Commitment of customer satisfaction either from internal and external school started by given the expectation and requirement of customer. 3). Process looked into a study which continue to have continuation and over there will happened repairs to performance 4). Management system implementation quality of ISO 9001:2008 in Public Vocational High School of 1 at Singosari qualify total involvement from entire school component. Focus II: 1) Steps the done by principal in developing this commitment for example always communicate vision, target and mission go to school and also remind obligation and duty will each and also always inform position growth of school to all student and teachers 2) Process study to employees and teachers through giving of instruction work in writing and followed with explanation is verbally looked into by an effective enough in improving their motivation with cultural of quality. 3). Leader go to school and entire school component have high commitment to do repair on an ongoing with step of Plan, Do, Check and of Action by have cycle to supported by source which with quality.

Higher Education Quality Management: Evidence from Adrar University

The quality of education seems to be one the biggest challenges that face the educational institutions, in particular the University ones. This issue prompted many of them to adopt total quality management concepts in order to raise the level of teaching and learning and a focus on the quality of its output efficiency. Therefore, this study aims to examine the reality of the comprehensive quality management at the University of Adrar. The opinions of professors and students of Adrar University had been analyzed, and in light of that study, we conclude that there is no comprehensive quality at the level of this university.

Total quality management practices in aquaculture companies: a case from Ghana

PurposeStudies on managers’ awareness level of total quality management (TQM) in the aquaculture industry in Ghana are scarce, if existing at all. The purpose of this paper is to evaluate the awareness level of managers in Ghana’s aquaculture industry about TQM practices and how it is applied in their operations.Design/methodology/approachIn this study, simple random sampling technique was used to select 52 respondents from aquaculture companies in Ghana. The respondents were managers and supervisors who have better understanding of organizational operations and quality management issues. Managers and supervisors considered for the study include quality managers, operational/production managers, supervisors, and also top managers.FindingsThe findings from the study depict that respondents’ awareness level about TQM practices and concepts in the aquaculture industry are acceptable and they agree to the fact that TQM is a way of guaranteeing high-quality products and services. The institutions’ main areas of concentration are management leadership, continuous process management, and improvement. Again, the companies’ culture depicts more of a control measure than a prophylactic treatment.Practical implicationsThe outcome of this paper will help in comprehending the TQM awareness in the aquaculture industry in Ghana. It will also highlight major areas that managers and supervisors in the industry need education on, in other to enhance their quality skills.Originality/valueThis research is among the first ever known attempts to assess the awareness of TQM concepts and practices in the aquaculture industry in Ghana. It will help improve the quality practices in the industry.

Critical Success Factors and Tools for Working the Total Quality Management Revolutions in Management Practice: A Review

Objective: The objective of this review is to spotlight, based on contextual fit, the essence of the Total Quality Management (TQM) concept, advance the context-specific tools for its adoption, and suggest Critical Success Factors (CSFs) researchers and management practitioners should consider when considering any TQM initiative. Method/Analysis: The traditional narrative review design was used. Based on the authors’ extensive readings, a number of TQM tools and CSFs reflective of Lee’s conception of the paradigmatic shifts in management practice were identified from the extant literature. A synthesis of a selected set of TQM tools and CSFs form the paper’s argument. Findings: The results show that when conceptualised to reflect the appropriate management context (mechanical, biological, or social), TQM can impact organisational outcomes based on intervention in six areas. Five management tools and a set of three foundational CSFs form the operational grid for a typical TQM programme. Novelty: Against the backcloth of the five revolutions in management, this paper presents a set of five management tools that could be used across industry groups in implementing TQM programmes based on the pedestal of three foundational CSFs.

Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities

Document archiving is very important in any large educational institution, as they contain information that is critical and affects quality management as well as knowledge management. The purpose of knowledge management and information systems is to organize the intellectual capital of the universities in a formally structured way for easy use and help managers make better decisions in all areas. Thus, the sources of competitive advantage in universities derive from intellectual capital and innovations. In addition, the path to a competitive advantage comes from the ability to manage knowledge to create quality of knowledge. Quality and knowledge are good indicators with which to measure a university’s overall competitiveness. This research illustrates the importance of knowledge management in universities and the role of the Information Technology (IT) in facilitating, sharing and accelerating growth of knowledge, in addition to improving the quality of education level in the university. The research also describes both the conceptual and the empirical frame work of a Quality management automated system. We expect this approach to noticeably reduce the cost in the faculties in the University of Jordan, and prevent all the disadvantage of the current situation and improve the quality of education.

A New Management Model for Higher Education in Dubai-UAE: Quality Management in Alignment with Professional Autonomy

The purpose of this paper is to develop a model of Total Quality Management (TQM) that does not damage the scholarly values of higher education and which enhances professional autonomy, including academic freedom and academic quality in teaching and research. The theoretical framework includes an interpretive study that examines the functional, structural, and cultural aspects of implementing TQM concepts in higher education and the concepts that should be modified.The paper follows the qualitative approach based on the interpretive epistemological paradigm. This research uses empirical data on higher education quality management practices in their natural setting through an interpretive study. The logic of inquiry adopts inductive reasoning that constructs or evaluates general propositions that are derived from specific examples. Empirical data is collected from faculty members from a sample of two universities, including one public university and one private university in Dubai, the United Arab Emirates (UAE), in order to study academics’ perceptions of TQM in higher education. The methodology involves document analysis and collecting interpretations and narratives in order to study the positive and negative influences of quality management practices on, academics, research and the teaching process. The methodology also includes quantitative analysis using the survey instrument for the sake of triangulation.The designed management model which is the result of this paper takes into consideration the issues caused by TQM as a form of new public management, including overload in teaching, administrative tasks, faculty turnover and the reasons behind this along with the quality of teaching and research. Inapplicable TQM concepts are modified based on traditional university management models in order to fit the higher educational context, taking into account higher education leadership and the cross-cultural context that universities operate in especially in Dubai.

Total Quality Management Approach to Drug and Therapeutics Committee Guidelines in a Tertiary Care Government Hospital in Nepal

Background: Drug and Therapeutics Committee (DTC) is the principal policy making and recommending body for Civil Service Hospital (CSH). Condition of no functional DTC and guidelines based on the concept of total quality management (TQM) continuously presented inconsistencies health care delivery system at CSH. The present study was carried out at CSH from March 2012 to October 2015. Objective: The present guidelines were targeted to the prescribers, pharmacists, and nurses for providing rational health care and disseminating uniform and state-of-art medicine information at CSH. Methods: The present study was carried out at CSH from March 2012 to October 2015. The FOCUS-PDCA concept of TQM included following nine aspects: F: Find role of DTC for the improvement in the existing practice; O: Organize trained team knowledgeable of the process; C: Clarify operational definitions of DTC; U: Understand functions of DTC; S: Select rules and regulations for DTC members; P: Plan improvement procedures through the DTC meeting; D: Do improvement in DTC process; C: Check and analyze the results or outcomes obtained from the implementation of DTC guidelines; A: Act to explore the extent and scope of the guidelines. Results: The present guidelines were developed based on the FOCUS-PDCA concept of TQM. DTC also developed quality assurance criteria, medicine information provision, pharmacovigilance center, pharmacoeconomic evaluation criteria and defined roles and responsibilities of the members. Conclusions: DTC guidelines were developed at GoN CSH, based on FOCUS-PDCA model of TQM approach. The guidelines were based on rational pharmacotherapeutics concepts.

Critical Success Factors and Tools for Working the Total Quality Management Revolutions in Management Practice: A Review

Objective: The objective of this review is to spotlight, based on contextual fit, the essence of the Total Quality Management (TQM) concept, advance the context-specific tools for its adoption, and suggest Critical Success Factors (CSFs) researchers and management practitioners should consider when considering any TQM initiative. Method/ Analysis: The traditional narrative review design was used. Based on the authors’ extensive readings, a number of TQM tools and CSFs reflective of Lee’s conception of the paradigmatic shifts in management practice were identified from the extant literature. A synthesis of a selected set of TQM tools and CSFs form the paper’s argument. Findings: The results show that when conceptualised to reflect the appropriate management context (mechanical, biological, or social), TQM can impact organisational outcomes based on intervention in six areas. Five management tools and a set of three foundational CSFs form the operational grid for a typical TQM programme. Novelty: Against the backcloth of the five revolutions in management, this paper presents a set of five management tools that could be used across industry groups in implementing TQM programmes based on the pedestal of three foundational CSFs.

TQM and market orientation in care home services

Purpose The purpose of this paper is to operationalize the concepts of total quality management (TQM) and market orientation (MO) and to analyze the relationship between them in a major economic sector of activity, namely, the social services sector. Design/methodology/approach The paper analyzes the aforementioned relationships by means of a quantitative study carried out with information from managers of 137 Spanish organizations in the field of social service provision and, more specifically, in nursing homes for the elderly. Structural equation models were used to contrast the relationships. Findings Evidence is provided for the multi-dimensional structure of TQM and MO. The results confirm that TQM contributes to a greater degree of MO in the organizations analyzed, since a significant positive relationship between a set of components of the first concept (namely, processes, leadership and people) and the second is found. Practical implications Managers need to take into account the fact that the application of a management system in nursing homes that is based on TQM dimensions favors the development of an MO culture. The staff are the key factor in orientating the residential home toward the market. Originality/value The research covers a gap in the literature since these relationships have not been studied empirically in depth in service sectors such as social services and nursing homes, despite great and growing economic importance of this sector.

Factors Affecting the Quality Management of Enterprises in Dong Nai Province

Quality management is a concept under development and continuous improvement, demonstrating full increasingly more complex synthetic nature of the problem reflects the quality and adaptation to environmental conditions of the new business. However, depending on the perspective, different views of the experts, researchers, depending on the characteristics of the economy in which people make many of the concepts of total quality management. Here are some basic concepts specific to the different stages of development and different economies.The research results showed that there were 400 enterprises belong to Dong Nai province who to be interviewed and answered nearly 26 questions. The researcher had analyzed KMO test, the result of KMO analysis used for multiple regression analysis. Enterprises are responses measured through an adapted questionnaire on a 5-point Likert scale. Hard copy and interview persons by questionnaire distributed among enterprises. The regression analysis result showed that there were 5 factors, which included of factors following the enterprises’ Leadership, the enterprises’ Process, the enterprises’ Customer, the enterprises’ Supplier and the enterprises’ Worker affecting the Quality Management (QM) of enterprises with significance level of 5 %.

Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector

In the recent era of globalisation and competitive scenario, quality plays a vital role in ensuring customer satisfaction. Total quality management (TQM) involves the implementation of appropriate tools/techniques to provide products and services to customers with best quality. In order to ensure the success of TQM practices in a modern automotive component manufacturing scenario, barriers and their mutual interactions need to be systematically analysed to enable practicing managers for effective deployment. In this context, this study depicts an interpretive structural modelling (ISM)-based approach to understand the mutual influence of TQM barriers. A total of 21 barriers have been identified for TQM practices and ISM model has been developed. The barriers are grouped under four categories (dependent, independent, autonomous and linkage) based on MICMAC analysis. The conduct of the study enabled the decision-makers to systematically analyse the influential barriers for effective deployment of TQM concepts in modern automotive component manufacturing, which is one of the rapidly growing sectors in the Indian scenario.

أثر المستوي الإجتماعي للموظف بشركــة اسنان الطبية المحدوده على تخفيض تكلفة تطبيق معايير الجودة الشاملة فى العمل - السودان

تهدف الدراسة بشكل عام الي استعراض الدراسات السابقة ذات الصلة، ومفهوم المستوي الإجتماعي والمعيشي وكيفية قياسه ومعرفته , ومفهوم الجودة وإدارة الجودة الشاملة وتكاليف الجودة، وأهمية تقرير نظم المعلومات المحاسبية عن تكاليف الجودة، وقد استندت الدراسة إلى فرضية أن عدم الإهتمام بالخلفية الاجتماعية والمستوي المعيشي للفرد يؤثر بشكل كبير على مستوي تأهيل الفرد لتطبيق معايير الجودة وان تقرير نظم المعلومات المحاسبية عن تكاليف الجودة لا يُمكَن الإدارة من تحديد الجودة وتخفيض تكاليفها ( تكاليف الجودة ) .وقد اعتمدت الدراسة على الأسلوب الوصفي التحليلي من خلال مراجعة الكتب والدوريات ذات الصلة بموضوعها، وتحليل الإستبيانات التي وزعت على عدة مستويات اجتماعيه واداريه وعلميه وجمع المعلومات من خلال ذلك التنوع الإجتماعي. ومن النتائج التي توصلت اليها من خلال تحليل تلك البيانات أن هنالك دلالة احصائيه تُبين ان الاسر ذات المستوي المعيشي المرتفع تبعث فى افرادها الثقه بالنفس وتجعل من الفرد أكثر صلابة فى مواجهة الأخطاء فى حياتة العملية وتقبُل النقد وتحويله لدافع إيجابي وتحقيق نجاحات فى عمله بعكس الفرد الآتي من بيئه إجتماعية بسيطة وذا شخصية ضعيفه ومهتزه لا يتقبل أي نقد ولا يسعي لإصلاحات بل وفى كثير من الأحيان يكتفي بإخفاء أخطاءه . وهنالك ايضاً دلالة إحصائية تدل على ان الفرد الآتي من مستوي اجتماعي مرتفع له شخصية قيادية قوية ومؤثرة نابعة من ثقته فى نفسة بعكس ذلك القادم من خلفية إجتماعية بسيطة. ومن خلال ما سبق من تحليل لكل تلك البيانات والإحصاءات يمكن الوصول الي خلاصة انه لابد من ضرورة توفير نظم المعلومات المحاسبية لتقرير تكاليف الجودة وجعله ضمن مجموعة مخرجاتها من التقارير المالية، و ان تأهيل الكوادر يتأثر بشكل كبير بالمستوي الإجتماعي والمعيشي للفرد وبما أن تطبيق معايير الجوده بشكل عام تنطوي عليه تكاليف اضافيه تتحملها المنشأه لذلك لابد ان يكون مفهوم االجوده نابع من قناعاته وان لا يعتبر ان تطبيق معايير الجوده رفاهيه لا لزوم لها ولعل من خلال الاستبيانات التي اجريتها اتضح لي ان الموظف اذا لم يأتي من بيئه اجتماعيه جيده وتعي لمعايير الجوده في حياتها اليوميه لن يكون حريصاً على تطبيق معايير الجوده فى العمل .

Faturamento Hospitalar Sob a Lente da Qualidade Total Hospital Billing Under the Lens of Total Quality

The case study developed here compares two times within the same Hospital Health institution, by watching the progress and results in the reduction of hospital glosses after the implementation of the concept of total quality to the executor group's billing activity. It is a qualitative and quantitative, exploratory and documental study, developed through a case study in a hospital located in the State of Sao Paulo. To meet the goal highlighted in this work, as the basis for data collection and analysis, the assembly of a managed information bank was sought after so as to provide knowledge about the distribution of hospital glosses according to occurrence place, incidence and type. The variables were described as means ± standard deviations and frequencies. Means were compared using the Student t test, with a five percent significance level. At the same time, we sought to evaluate the role and the importance of practical application of the concept of total quality management in the hospital. As a result it is concluded that overall quality techniques resulted in better results as regards the reduction of hospital glosses.

Total Quality Management Meta-Analysis: Founders, Awards Criteria, and Successful versus Failing Cases in Higher Education

<p>The purpose of this meta-analysis paper is to give a clear presentation of the Total Quality Management (TQM) characteristics and concepts applicable to the higher education context. The paper presents the TQM concepts analysed by the founders of the TQM literature. Followed by the meta-analysis of the influence of TQM awards to quality management principles and characteristics. Those TQM awards are attractive to many organizations, including higher education. Consequently, their criteria can reshape the quality management concepts and implementation in organizations when they are granted such awards. This paper uses qualitative meta-analysis as a method of conducting a thorough secondary qualitative analysis of primarily qualitative results. In this systematic review procedure, the literature is reviewed as not only an objective means to combine the results of previous studies but also to compare, classify, and deduce conclusions of theTQM major concepts and the applicability of this model to higher education including successful and failing cases. All of the TQM concepts constituting of the TQM characteristics discussed by the TQM founders and also those TQM characteristics developed by the TQM awards’ criteria are analysed from the perspective of the higher education TQM scholars in order to present the applicability or inapplicability of those concepts or characteristics to higher education.</p>

Understanding Management Concepts through Development of their Tool Box: The case of total quality management

Abstract This paper offers an alternative approach to defining the management concept. The proposed methodology relies on the identification of tools supporting the given concept. The author assumed that the identification of tools’ evolution gives clearer insights into circumstances of constant development of—by its nature—a more general concept. The tools’ classification resembles a phylogenic tree and is based on the idea of an affinity diagram. To provide the proof for such reasoning, the total quality management (TQM) concept was chosen. This proposition can be useful for better understanding origins and the development of management thought. It clarifies relationships among methods constituting frameworks of quality management.

Enhancement of OEE by using TPM and TQM Concept in Automotive Industry

In the present scenario to support in the worldwide market, manufacturers need to produce high quality of the products. From a practical point of view, the conventional production method is hard to produce expected number and competence of the product on time at the customer end. Two concepts have moved towards forwarding, which Total Quality Management (TQM) and Total Productive Maintenance (TPM) and along with other concepts attain World Class Manufacturing system (WCM). In the production line, grinding machine is one of the critical devices in process line which performs below the desired level. The present paper is to distinguish the relationships among TQM, TPM program and execution as a conceptual model. These concepts are using a tool for determining the overall equipment effectiveness (OEE) rate is an essential factor of any serious commitment to reducing tools and process related desecrate. This model will help the industry have a better appreciative of the relationship between the practices. Then set the improvement target goal, design and implement the TQM principle and TPM concept. In the TQM, the Deming PDSA cycle used for problem-solving, process improvement plan. TPM concept is used to analyse the current situation and develop the development plan. Implementing the both TQM and TPM concept on Grinding machine to enhance the OEE value. After effective implementation of this model, the present organisation achieves OEE of the grinding machine is from the 45.66% to 83.5%. As a result grinding machine performs 83.5% OEE.

Organisational improvement: one hospital's experience of implementing TQM

The implementation of total quality management (TQM) in the British National Health Service (NHS) has become an anachronism. Most NHS managers are not interested in TQM as a strategy for improving organisational performance and patient care because of the general belief among NHS managers that TQM fails to tackle the critical needs of organisations in trouble, particularly on issues such as improving organisational performance, efficiency and effectiveness. The paper, however, through the use of a single case study, can confirm contrary to the views of NHS managers, that the concept and philosophy of TQM is indeed an effective approach in achieving organisational performance improvement when a systems approach to implementation is adopted. Furthermore, the paper suggests that the most successful and sustainable approach to the implementation of TQM in healthcare is the systems management approach that aligns structure, systems and outcomes.

Total Quality Management [TQM] in the Healthcare Industry – Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup

Quality management has become an important issue in healthcare organizations (hospitals) during the last couple of decades. The increased attention to quality is due to governmental regulations, influence of customers, and hospital management initiatives. Apparently, there are many difficulties in managing healthcare organizations in a competitive marketplace with a little support from official bodies especially in a developing country like India. The purpose of this paper is to provide a framework for implementing the total quality management concept that is compatible with the local culture of India. The SERVQUAL model and its application can help the healthcare facility in achieving satisfaction on both ends - employees’ satisfaction and customer satisfaction. In healthcare organizations, the traditional Indian culture, leadership style, and the mentality of the medical professionals are somehow the barriers to the adoption of the TQM. The suggested integrated framework model of the TQM can be of great help to the healthcare organizations to move out of the barriers and successfully implementing TQM concepts and practices.

Impact of TQM Concepts in Automobile Industry as a Strategic Advantage- A Review

TQM refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements and achieve successfully its vision and mission. TQM engages all divisions, departments and levels of the organization therefore provides holistic approach.TQM companies are focused on the systematic management of data in all processes and practices to eliminate waste and pursue continuous improvement. The goal is to deliver the highest value for the customer at the lowest cost while achieving sustained profit and economic stability for the company. While every organization should implement its own specialized form of quality management, there are some basic core principles that guide every quality effort. The single most important element of quality management is the focus on the customer. During this quality process, we will strive frequently to hear from our customers. From this basic concept, that the customer is the ultimate determiner of quality, come the other principles of Quality management. All types of automotive industries have reduced costs increased process efficiency and improved the quality of their products and services by working to meet the needs of the people they serve through the application of total quality management (TQM) principles. Learning the principles and practices of TQM will help achieve outstanding results and enlist the support of top management in advancing this concept within the organization enabling area managers or supervisors to create a work environment that gets the best from its workers. The proof will be reflected in the results deliver to the customer. With growing global competition, quality management is becoming increasingly important to the leadership and management of automotive industry. Quality management principles provide understanding of and guidance on the application of quality management. By applying quality management principles, organizations will produce benefits for customers, owners, employees, suppliers and society as a whole.Keywords: Strategic management, total quality management, automotive/automobile industry   Â

Destination Networks as a Tool for Minimizing the Risk and Improving the Performance of a Destination

Abstract The management of a tourist destination in the form of networks is considered to be one of the possible approaches to destination governance structures. The concept of destination governance is based on the cooperation between actors from the public and private sectors. It is known that public–private relationships built on trust, joint risk taking and based on informal structures have a positive impact on the level of growth at a tourist destination. The aim of this paper is to quantify to what extent each of the determinants of the DMO success participate in the total destination performance, and thus point out the factors of a potential risk. The main objective of this paper is the cooperation between the destination management organization (DMO), public sector and entrepreneurs providing tourism services. The data collection was achieved by conducting in-depth interviews and structured questionnaires. The analysed data identify the factors of successful mutual cooperation that are used as inputs for further modelling. The contribution of the paper lies in the application of the total quality management concept methodology to identify the share of each factor/determinant in the DMO performance.