Abstract
Document archiving is very important in any large educational institution, as they contain information that is critical and affects quality management as well as knowledge management. The purpose of knowledge management and information systems is to organize the intellectual capital of the universities in a formally structured way for easy use and help managers make better decisions in all areas. Thus, the sources of competitive advantage in universities derive from intellectual capital and innovations. In addition, the path to a competitive advantage comes from the ability to manage knowledge to create quality of knowledge. Quality and knowledge are good indicators with which to measure a university’s overall competitiveness. This research illustrates the importance of knowledge management in universities and the role of the Information Technology (IT) in facilitating, sharing and accelerating growth of knowledge, in addition to improving the quality of education level in the university. The research also describes both the conceptual and the empirical frame work of a Quality management automated system. We expect this approach to noticeably reduce the cost in the faculties in the University of Jordan, and prevent all the disadvantage of the current situation and improve the quality of education.
Highlights
This research demonstrates the importance of knowledge management in educational institutions and how knowledge management can best obtained by correlating it with information technology systems
The remainder of this research is structured as follows: section two “Background” reviews the existing literature relating to Knowledge Management Systems, Information System, and Quality Management and the relationship between them
While there are still several limitations of the knowledge management and quality management besides that it is not fully applied in all the faculties, this paper aimed to illustrates the importance of knowledge management and quality management in the universities and the role of the Information Technology (IT) system in facilitating and achieving it
Summary
This research demonstrates the importance of knowledge management in educational institutions and how knowledge management can best obtained by correlating it with information technology systems. The remainder of this research is structured as follows: section two “Background” reviews the existing literature relating to Knowledge Management Systems, Information System, and Quality Management and the relationship between them. Section three consists of four parts, the first part provides a detailed description of the Problem definition and Current Situation, the second is both the conceptual and the empirical frame work of the automated system, the third and fourth parts are “Proposed system, its objectives, and expected results of the project” and “Practical steps for system implementation”, respectively. Section four is the evaluation which talks about the limitations of using knowledge management system and observations and discussions. The last section is the conclusion and contribution to knowledge
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