Concept Of Smart Tourism Research Articles

An IAD type framework for Blockchain enabled smart tourism ecosystem

The concept of smart tourism remains fuzzy when it comes to practice because of the lack of clarity on the roles and responsibilities of stakeholders in addition to complex institutional ecosystem that exist within the tourism industry. Further, trust and safety of the data generated due to the advancement of smart tourism in varied institutional arrangements pose huge challenges. Extant literature proposes that the application of decentralized ledger promises possible solutions to most of these problems due to the inherent features of the Blockchain technology. This suggestion raises two practical questions. First, does the sophisticated additional layer adds complexity to its practical application? Second, will the suggested solutions really lead to a win-win for all the stakeholders involved? In this study, we use Ostrom's action arena to examine the exchanges (information, contractual and monetary) between various stakeholders in a BCT enabled smart tourism of a Blockchain enabled tourism industry to answer these two questions.

Role of Social Media in Smart Tourism

Social media is no longer a personal communication channel. It became an effective business platform in various industries. However, its application in the tourism business is still limited. The concept of smart tourism provides a framework to apply numerous smart technologies for the purpose of making the operation of the tourism business more efficient and innovative. Furthermore, it also aims to improve tourists’ satisfaction, which, in turn, affects the growth of overall tourism industries. In this study, we analyze literature related to smart tourism to summarize the theoretical definition of smart tourism, unique characteristics of smart tourism technologies, the core value of social media. Social media is able to meet the needs of all the stakeholders such as tourists, tourism destinations, and potential on a single platform. It implies social network sites are not only a vital challenge but also a great opportunity for tourism industries to take advantage of. Finally, it presents the benefits of applying smart technologies such as social media to the tourism business.

The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism

The concept of Smart Tourism is rapidly developing alongside Smart Cities, with increasing numbers of ICT solutions being applied for the convenience of travelers as well as for gathering information, which has become a valuable resource. The vast progress in the development of Information Technologies has also impacted the needs and expectations of tourists. However, various branches of tourism are adopting this concept at a different pace, and thus a growing development gap might emerge. Cases from all over the world show that museums are not immune to this, and it is important for their future to meet these expectations. Therefore, the main objective of this study was to investigate the use of modern technologies in Polish museums and assess their readiness for adopting Smart Tourism. For this purpose, a nationwide online survey was conducted with a sample size of 218 museums (from 500 unique entities in total). The results show that the issue of Smart Tourism in Polish museums is ambiguous. The results reveal that, currently, the status of Smart Tourism adoption in museums is quite low, and significant gaps in some areas are shown; at the same time, other areas revealed a high potential for the future application of Smart Tourism.

Pemanfaatan Teknologi Informasi dan Komunikasi dalam Penerapan Konsep Smart Tourism di Kabupaten Pangandaran

Information and communication technology have changed globally specifically in the industrial era 4.0. Pangandaran Regency which focuses its economy through the tourism industry and aspires its region as a world-class tourist destination needs to accelerate its tourism development through the development of information and communication technology with the concept of smart tourism, to initiate an increase with the need to visit tourists. So this study discusses the use of potential and develops the concept of intelligent tourism in The Pangandaran Regency by utilizing information and communication technology to accelerate to become a world-class tourist destination. The method used in this research is qualitative research with case studies, with interactive model analysis techniques. The results showed that the potential of smart tourism in The Pangandaran Regency is a technology-based infrastructure that supports websites, social media, recommendation systems and also the number of millennial tourists. While the development of the concept of smart tourism is divided into the factors of demand and supply with collaboration while the manager of the destination, and the development of intelligent technology by considering Big Data and supporting factors for efficient digital marketing.
 Keywords: smart tourism, Pangandaran Regency, information and communication technology

The Challenges of Smart Tourism: A Case of Bucharest

Abstract The advancement of technology makes smart devices and their applications ever more popular and complex. Tourism is an area where varied and numerous services are required, hence this diversity resulted in a multitude of smart applications and smart systems designed to enhance tourist‘s satisfaction. The present paper investigates the concept of Smart Tourism in the scientific literature and how it can be applied for mobile applications, with particular focus on the most popular Smart Tourism apps for Bucharest. Following the analysis of these apps according to the theoretical framework applied, recommendations for improvement of Bucharest Smart Tourism mobile applications are provided.

Sustainable Forms of Smart Tourism

The improvement of technology makes smart devices and their applications in travel and tourism industry ever more popular and complex. Tourism require a variety of services and products. This diversity results in a multitude of smart applications and smart tourist systems designed to enhance visitor's experience and satisfaction while traveling. This article presents and briefly discusses the concept of smart tourism in the scientific literature and the way it can be applied for sustainable destinations. Some important difficulties and challenges of smart tourism are discussed.

РЕАЛІЗАЦІЯ КОНЦЕПЦІЇ СМАРТ-ТУРИЗМУ: СВІТОВИЙ ДОСВІД ТА ВІТЧИЗНЯНА ПРАКТИКА

In 2017, the digital revolution has entered a crucial phase – every second inhabitant of the Earth is connected to the Internet. Therefore, smart technologies are emerging and are getting more and more widespread, particularly in the tourism industry. The article is aimed to define the essence of the smart tourism concept and summarize both the foreign and domestic experience of its implementation. the methods of analysis of theoretical and applied researches, synthesis of their results, comparison, abstraction are used for this purpose. The practical experience of the smart tourism introduction is summarized through the systematization of web pages materials of cities seeking to form smart cities.It is determined that since 2015 we can talk about the concept of smart tourism, a complex multifaceted phenomenon, that is developing in the era of information economy and includes a number of components based on the use of smart technologies to improve the demand for tourists. The results of the analysis of literature sources show that the concept of smart tourism is developing in two directions: 1) smart tourism is recognized as an element and consequence of the smart cities development; 2) smart destinations are identified with smart tourism.Features of basic technologies application (large databases and their analysis, robotics, modeling, Internet of things, cybersecurity, additive technologies, augmented reality, adiative production) in realization of the concept of smart tourism are revealed. The practical experience of implementing smart technologies that have become a component of smart tourism in major cities of the world (Barcelona, Amsterdam, Seoul, London, Chicago, Oslo, Beijing, Seattle) is generalized. The elements of the smart tourism concept implementation in Ukraine are analyzed. It is revealed that the most common components of smart tourism for Ukraine are electronic guides and QR codes, but it is too early to speak about the existence of a holistic concept of smart tourism.

Analysis of the Use of Digital Technologies in Montenegro’s Tourist offer on the Example of a Hotels in Bar

Abstract This paper presents an analysis of the current state of the use of digital technologies by the categorized hotel accommodation providers in the Municipality of Bar. The concept of SMART tourism and the use of digital technologies in tourism implies networking of tourist content throughout the country towards getting “smart experience” from local community and creating “smart business ecosystem”. Hotels at the locations need to take advantage of new technologies and include various business, sociocultural, psychological and educational components. Following was analysed: the quality of the internet presence, the level of networking with the local tourist businesses, the use of logistic innovations in tourism and the intensity of the use of social networks. The goal was to identify the level of current digital recognition and the degree of use of information technologies to point out the unused potential for the development of entrepreneurship in the hotel industry.

Smart tourists as a profiling market segment: Implications for DMOs

The concept of smart tourism has gained a significant attention in the last years, leading to fruitful discussions among scientists and practitioners; however, there has been lack of attention paid to smart tourists so far. Although this emerging type of tourist has been conceptualized, it is now important to find whether it can be considered as a market segment. The article fills the gap in the smart tourism research by using two-step cluster analysis to classify 5975 tourists, finding a smart tourism market segment and analysing the characteristics and travel behaviour of this segment. This segment is worth focusing on and differentiates in all trip experience phases. The rethinking of business models of today’s destination management organizations towards creating value proposition during all trip experience phases based on personalization and experience enrichment is needed in order to reach the smart tourist market segment.

Smart Tourism Studies from an Axiological Perspective

The concept of Smart Tourism was built to take advantage of the development of IT in the tourism industry and provide added value for environmental sustainability. IT is proven to encourage tourism publication easily, but allows excessive exploitation of the environment, as well as causing other ethical and aesthetic problems. Symptoms of ethical deterioration and aesthetic changes due to digital engineering encourage a study to be carried out, with the aim of exploring the potential deviations of IT from the original development goals. The research method used is systematic content analysis of interdisciplinary literature with insight into axiology and philosophical issues in tourism and tourism applications such as social media, data science, and IoT. Social media users often only focus on self-presentation and not think to be environmentally responsible. As a result, there was a lot of damage to tourism objects which eventually became viral in cyberspace. The disclosure of personal data on social media that is actually done consciously by the owner also poses a threat to privacy and illegal actions in using information. So, word smart still represents the dominance of IT use and is not yet attached to non-technological aspects such as behavior, awareness, and care.

KESIAPAN KOTA SURAKARTA DALAM MEWUJUDKAN PARIWISATA CERDAS (SMART TOURISM) DITINJAU DARI ASPEK FASILITAS DAN SISTEM PELAYANAN

<p><em>The increasing of urban development responds to various problems that occur. The existence of the city's problems requires cities and communities in it to solve the problem, coupled with global challenges related to how the city is able to compete both national and international scale. Progress in the development of city manifested through innovations in the life of the city which is then often referred to as Smart City. The concept of Smart City is also needed in the tourism aspect or commonly called Smart Tourism. The development of tourism continues to grow and has been synergized with Information and Communication Technology (ICT) including in Surakarta City that trying to apply the concept of Smart Tourism, such as the launch of Solo Destination application and the cooperation of government and Telecommunication Company to realize smart tourism. But its application is still not perfect yet, especially if viewed from facility and service system. This is seen in the availability of Information and Communication Technology in support of tourism activities are minimal. The problem is also seen in the inadequate service quality in all components of tourism. This paper determine the readiness of Surakarta City in realizing the tourism smart in terms of facilities and service system based on four components (1) tourism actors, (2) attractions, (3) transportation and (4) tourism supporting facilities. The approach is using deductive, while the analysis method is quantitative using the scoring analysis from the results of field observation and data review. The result shown that the city of Surakarta is ready in applying the concept of smart tourism, although the attraction component is less ready that cause the attraction has not been able to play a major component of tourism that is able to attract many tourist visitors. Other components such as tourism actors, transportation and tourism supporting facilities already indicate ready.</em></p><p><em><br /></em></p>

The concept of smart tourism in the context of tourism information services

Smart tourism has become increasingly popular in mainland China. Different types of events and activities have been classified as smart tourism, leading to the misuse of the term. What, then, is smart tourism? How to define it? Although researchers have defined the term, there has not been any consensus on a widely accepted interpretation. The definition provided by this study emphasizes smart tourism as an individual tourist support system within the context of information services and an all-encompassing technology. This paper compares the characteristics of both traditional tourist information services and those incorporated in smart tourism. Based on the concepts, recommendations are provided and future research/industrial directions are discussed. For the Chinese tourism market, smart tourism represents a new direction implying a significant influence on tourist destinations, enterprises, and also tourists themselves.