Competent Personnel Research Articles

Exploring the Role of Mass Media in Crime Prevention and Control: A Study of Chikun Local Government Area, Kaduna State, Nigeria

This study aims to explore the role of the mass media in crime prevention and control in Chikun Local Government Area (CLGA), Kaduna State, Nigeria. Both quantitative and qualitative methods were employed to collect data from a sample of 600 respondents, with 50 respondents selected from each of the 12 political wards in CLGA using simple random sampling techniques. The data was analyzed using the Statistical Package for Social Sciences (SPSS Version 26) software. The study findings demonstrate that the majority of respondents are aware of and acknowledge the significant role played by the mass media in crime prevention and control in CLGA. The study also highlights the pivotal role of social media in reaching a wider audience in crime prevention and control efforts. Additionally, the study identifies several challenges faced by the mass media that hinder effective crime prevention and control, such as hate speech, the dissemination of false or misleading information, unfavorable communication policies, and a lack of competent media personnel. Based on these findings, the study offers recommendations to address these challenges and enhance the impact of mass media in crime prevention and control efforts.

Service Quality and Related Factors in Primary Health Care Services: A Cross-Sectional Study.

Primary health care services aim to prevent diseases and improve health efficiently and effectively. This study measures perceived service quality in a primary healthcare organization and examines the effect of personality traits on service quality. The cross-sectional study population comprised individuals over the age of 18 who applied to the Bingöl Central Community Health Centre. A total of 460 participants were included in the study between November 2018 and March 2019. The participants completed a face-to-face questionnaire that included socio-demographic characteristics, the SERVQUAL Scale, and an abbreviated form of the revised Eysenck Personality Questionnaire. This study is based on doctoral research in public health. The study found median values for personality trait sub-dimensions as follows: neuroticism: 2, psychoticism: 2.65, extraversion: 4, and lying: 5. The SERVQUAL Score was -0.02. The study revealed that the quality of primary health care services did not meet the participants' expectations. The study findings also indicated that age, educational attainment, and extraverted and psychotic personality traits were significantly associated with the satisfaction of service quality expectations (p < 0.05). It is recommended to provide primary health care services in facilities with good physical characteristics, with sufficient and competent health personnel, and in a timely and accurate manner to improve service quality.

Analysis Effect of Personnel Competence in Medicine and Health (BIDDOKKES) on Health Service Satisfaction in Southeast Sulawesi Regional Police

The aim of this research is to examine the influence of skills on the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Analyzing the knowledge towards the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Analyzing the social roles towards the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Analyzing the self-image towards the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Analyzing the attitudes towards the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. This research adopts a cross-sectional approach. The population in this study consists of 351 personnel. The results of this study indicate that skills significantly influence the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Knowledge significantly influences the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Social roles significantly influence the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department. Self-image has no significant effect on service satisfaction for Medical and Health Personnel at the Southeast Sulawesi Regional Police. Attitudes significantly influence the satisfaction of service personnel in the Medical and Health Affairs of the Southeast Sulawesi Regional Police Department.

АКМЕОЛОГІЧНА КОМПЕТЕНТНІСТЬ ПЕРСОНАЛУ ДКВС УКРАЇНИ ЯК ЗАПОРУКА ЙОГО БЕЗПЕЧНОЇ ДІЯЛЬНОСТІ

The purpose of the article – is to investigate the importance of forming acmeological competence and its impact on the security component of the process of service activity of the State Criminal and ExecutiveService personnel of Ukraine. The methodology of the study is based on modern educational and scientific approaches to the formation of acmeological competence of penitentiary personnel. The components of service training that have a significant impact on the improvement and self-improvement of the employee, which will contribute to the physical and intellectual growth in achieving acmeological competence in professional activities, are analyzed. Conclusions. It is proved that motivation plays an important role in achieving the acmeological competence of the staff of the personnel of the State Criminal and ExecutiveService of Ukraine, which encourages the employee to master new knowledge within the framework of official activities, in turn, constant updating of knowledge provides guidance for achieving the employee’s ambitious purposes and allows them to rise to the top of professionalism. Key words: acmeology, acmeological competence, personnel of the State Criminal and ExecutiveService of Ukraine of Ukraine, professional training of personnel, service training, service activity, educational process, safe activity.

Dynamics of digital banking adoption: Insights from Iran's context on marketing strategies and personal competence

Purpose: This study investigates the factors affecting customers' digital banking adoption using the Technology Adoption Model (TAM), supplemented by Bank Marketing Activities (BMA) and Bank Personal Competence (BPC). Research Methodology: A total of 271 participants were analyzed quantitatively using Structural Equation Modeling (SEM) with IBM AMOS 26. Results: The findings indicate that both Bank Marketing Activities (BMA) and Bank Personal Competence (BPC) play significant roles in augmenting the perceived ease of use and usefulness of digital banking. Specifically, BPC demonstrates greater efficacy in enhancing ease of use, whereas BMA affects both ease of use and usefulness. Key components of effective bank marketing include personnel expertise, proactive service delivery, and the effective handling of customer dissatisfaction. Moreover, essential competencies for bank staff include being responsive, adept at problem solving, and adhering to ethical standards. Limitations: The applicability of this study's findings is primarily focused on the educational environment. Contribution: This study expands the theory of technology adoption, particularly within the realm of marketing functions. It offers valuable managerial insights into the prioritization of bank services and the development of personnel competencies aimed at bolstering the adoption of digital banking services.

Analysis of Service Quality PT Pos Indonesia to Improve Market Share

In Indonesia's postal and logistics business, PT Pos Indonesia faces increased competition. Despite logistics' annual growth, the company's market share has declined. To be competitive in the courier and logistics market, PT Pos Indonesia must design a business strategy to improve its service quality and complement its good operational performance. This requires recognizing customer priorities and improving the company's performance in these areas. PT Pos Indonesia can use Importance-Performance Analysis (IPA) to identify customer-important service quality dimensions and underperforming areas by conducting internal and external evaluations. This complete strategy will allow PT Pos Indonesia to prioritize its efforts, strategically allocate resources, and focus on service quality that will most effect customer satisfaction. Based on the investigation, integrated logistic cooperation and solutions were presented to fill service shortages. These efforts used integrated logistical partnerships, staff advocacy, and an advanced marketing platform to improve coordination and delivery speed, employee competencies, and consumer insights. These measures were meant to bridge the gap between customer expectations and service level agreements, delivery speed, personnel competence, and customer needs. These techniques can help PT Pos Indonesia boost customer satisfaction and market share.

New development: Is it time for New Public Service Bargain?

IMPACT Governments should realize that public sector organizations are no longer the employer of choice. Public sector organizations face the challenge of attracting, recruiting and retaining skilled, competent and talented personnel. The public sector now competes with other sectors in a digital economy often offering better remuneration and working conditions. Decades of neoliberal public sector reforms and austerity measures have eroded the extent to which public sector organizations are attractive as a potential employer. The article suggests the idea of a New Public Service Bargain between politicians and civil and public servants as a more effective and sustainable approach to building public sector capacity to deliver services.

Analysis of the expert assessment of the development of corporate competencies among the heads of the operational level of the Russian Railways company

The article presents the results of one of the empirical stages within the framework of the dissertation research on the topic: "The role of the employer in increasing the level of competence of Russian Railways operating managers". Russian Railways Company, which is one of the largest holdings in Russia, pays special attention to the development of its employees, since the level of personnel competence, including different executives, determines the quality of their work functions and, as a result, the safety of passenger and freight transportation. The objective of the of the research stage presented in the article is to analyze the HR assessment of the effectiveness of the system for improving the level of corporate competencies of the operating managers of the Kuibyshev Railway traffic management. This study applied a method of an expert survey in the format of an individual interview with the traffic management personnel unit. The experts are 9 specialists of the directorate HR department, who are responsible for creating conditions for improving the level of managers' corporate competencies. The results of the study show practical recommendations developed together with the staff of the human resources department to modernize the existing system for the development of corporate competencies among operating managers. The practical significance of the study lies in the implementation of the developed recommendations in the work of the traffic management directorate. In case of successful implementation of practical recommendations, the experience will be applied in other Kuibyshev Railway directorates.

Outpatient Surgery Center - Modern Capabilities

Outpatient surgery is a rapidly developing independent area of surgery with its specific ideology, features and perspectives. It increases the availability of planned surgical care, allows to expand the number of surgical invasions on early disease stages, significantly reduces the rehabilitation time for patients, while treating patients is much cheaper than in a hospital and increases the competence of medical personnel. Providing outpatient surgical care in a multidisciplinary hospital makes it possible to solve a number of medical, economic and social problems: rationally use the bed capacity of inpatient departments, reduce the risk of purulent complications, minimize the psycho-emotional trauma from hospital stay, increase the income of the institution and develop medical tourism.

Safety on automated passenger ships: Exploration of evacuation scenarios for coastal vessels

Many advancements are being made within the domain of autonomous shipping, motivating discussions of corresponding amendments to international safety regulations within the International Maritime Organization. Near-coastal passenger ferries are a form of sea traffic that has been the target of automation trials due to their short voyages and relatively protected waters of operation. This study investigated emergency evacuation from a range of such ships, covering both the current situation (focused on crew tasks, external rescue actors and interactions) and safety aspects that should be considered when automation brings about new work patterns, such as remote supervision and control. The study employed qualitative methods – interviews, field visits and a stakeholder workshop. Results give insight into ferry evacuation processes and challenges in their current form. In addition, results from the application of different automated evacuation scenarios suggest that more detailed studies are needed within the areas of remote operation situation awareness, remote operator and onboard personnel competencies, passenger safety information and communication, simple and robust evacuation equipment, technical means allowing assistance between autonomous and regular ships, and lastly, both procedures and interfaces for collaboration in a changing rescue network.

Association of child abuse and neglect training with filing reports of concern to child welfare services: a cross-sectional study

BackgroundThe aptitude, knowledge, and competence of dental health personnel on child abuse and neglect (CAN) is not optimal for deciding when to file a report of concern to child welfare services (CWS).ObjectivesThe aim of this study was, firstly, to assess the association of the public dental health personnel ‘s (PDHP) training on CAN received in the last three work years, i.e., in 2016 through 2018 with filing reports to the CWS in the same period and secondly to assess the association of expressed need of training on CAN with filing reports to the CWS.MethodsThis cross-sectional study uses data from an electronic survey census of PDHP from Norway (n = 1791) conducted in 2019. The Pearson chi-square test, non-parametric tests, logistic, and negative binomial regression were used for unadjusted and adjusted analysis. Data was reported with proportions, odds ratios (OR), incidence rate ratios and 95% confidence intervals (CIs).ResultsFrom 2016 to 2018, the prevalence estimate of filing reports to CWS was 50%, with a mean (standard deviation) of 1.39 (2.11) reports sent. The logistic regression analysis showed an association between filing reports of concern and CAN training in the last three years. Compared to those that had not received CAN training during the three previous years, the ORs (95% CI) for filing reports to the CWS during the same period was 2.5 (1.6-4.0) for one day CAN work training, 3.2 (2.0-5.1) for 2–4 days CAN training and 4.9 (2.6–9.4) for five or more days CAN training. Compared to workers who did not need training in reporting (routines of CAN), those who expressed the need for a little more and more training were less likely to file a report. The corresponding OR were 0.6 (0.4–0.9) and 0.6 (0.3–0.9), respectively.ConclusionCAN training during the last three years is associated with filing reports of concern to CWS in the same period among PDHP in Norway. The likelihood of filing CAN reports increased with the number of days of CAN training received. Secondly, the PDHP with an expressed need for training on CAN routines were less likely to report suspicions to CWS.

The impact of digitalization on employees' future competencies: has human resource development a conditional role here?

PurposeThe purpose of this paper is to research the impact of digitalization on employees' future competencies and the conditional role of human resource development (HRD) in the relationship between independent and dependent variables.Design/methodology/approachEmpirical research covered 1209 enterprises from all of Slovakia, Poland and the Czech Republic. The research was conducted from 2019 to 2021. Using structural equation modeling (SEM), a theoretical model was tested and verified.FindingsConfirmatory factor analysis has shown a good fit for the tested model. The purpose and character of our data showed a good alignment with the SEM partial least squares method, as the goal is to predict a construct. The model showed that employee-oriented digitalization positively affected the employees' future competencies, with no impact of customer-oriented digitalization treated as a control variable. Also, the moderating role of HRD has not been shown to be significant for the “digitalization – competencies” relationship.Originality/valuePrevious studies on the development of personnel competencies treated these competencies as antecedents of digital transformation and examined the formal role of HRD in building the competencies. The novelty of this study lies in exploring the pattern of interactions among the impact of an environment built by innovative technologies and HRD on the competencies of the future. Also, the research embedded in the environment of Poland, the Czech Republic and Slovakia has contributed to the complex understanding of the transition to digitalization, as this region has often been omitted in the field of human resource management (HRM) research focused on exploring digital transformation.

PEDAGOGICAL CONDITIONS OF DEVELOPING A SENSE OF SOCIAL-PROFESSIONAL RESPONSIBILITY IN STUDENTS

In this article, through the pedagogical conditions for the development of a sense of social and professional responsibility in students, during the period of social development reforms, the issues of increasing the professional responsibility and skills of students and young people , revealing their potential, educating them as competent personnel, moral education of students and young people, science, Discipline, spiritual maturity, enlightened through the means of pedagogical influence.

The nurses’ assessment of the psychiatric care quality and the development of measures to improve it

IntroductionThe development of the methodology for the psychiatric care quality managing is associated with the implementation of criteria and standards, systematic evaluation and the continuous improvement of the care quality. Important role in assessing the care quality belongs to the specialists of the psychiatric services, who are both “providers” and “internal consumers” of care. At the same time, it is especially significant to take into consideration the opinion of nurses, as the largest group of specialists working in psychiatric institutions and directly providing treatment and care for patients.ObjectivesTo assess the quality of care by nurses of psychiatric institutions and to develop evaluation criteria and measures to improve the quality of care.MethodsQuestionnaire «Assessing the satisfaction with quality of care by medical staff of psychiatric institution», including 78 questions about the quality of the structure, process and results of activities (Solokhina et al., 2014); adapted questionnaire «Assessment of the burden of psychiatric staff working in psychiatric institution», including 52 questions (WHO, 1994). The study involved 35 nurses of inpatient and outpatient services of Moscow psychiatric hospital № 4 named after P.B. Gannushkin.ResultsIt was found that 76,5% of respondents were satisfied with the quality of proved care in general and 78,2% of them were satisfied professional level of medical staff. The lower satisfaction was obtained when the other aspects were assessed. For example, only 58,6% of respondents were satisfied by relations with colleagues, 55,9% – by support from administration correspondingly. Dissatisfaction of nurses was related with working conditions, salary, excessive control by administration, insufficient professional training and lack of participation in the assessment of the institution’s activities.It was revealed that the integral index of professional burden of nurses was at the average level (1,47±0,26). Inverse correlations between burden of staff and satisfaction with quality of care and institution’s activities were established. This allows to consider the professional burden as criterion in assessing the quality of care. Using obtained results, a training aimed at improving the communicative competence of medical personnel was developed and implemented in practice (Trushkina, Solokhina, 2019). For today more the 60 nurses have taken part in this training. The results demonstrate the professional growth of the participants and their communication patterns expansion.ConclusionsNurses’ satisfaction and indicators of professional burden both can be used as criteria of assessment of the psychiatric care quality. It is also necessary to introduce in psychiatric institutions training aimed at continuous professional skills improving.Disclosure of InterestNone Declared

The implementation of the CDS-quiz, a novel educational method, in augmenting the knowledge and competence of pharmaceutical technical personnel

Background: Pharmaceutical personnel are crucial to therapy implementation within healthcare facilities. The predicament lies in optimising the role of pharmaceutical technical staff within clinical pharmacy services, acting as a support system for pharmacists. The impediment to achieving higher satisfaction is attributable to pharmaceutical personnel's inadequate knowledge and skills. Therefore, a need arises for an efficient educational method to enhance their knowledge and proficiency. Objective: To examine the implementation of the CDS-Quiz for enhancing patient knowledge and satisfaction. Method: Over 90 day-research was conducted employing ceramah-, discussion-, and skill-quiz (CDS-Quiz). The respondents consisted of ten PTPs in healthcare facilities. The assessment of patient contentment was undertaken before and following the intervention. Result: After implementing the CDS-Quiz, there was a statistically significant enhancement in PTPs’ knowledge and proficiency (p &lt; 0.001). These include a substantial upswing in patient contentment levels concerning reliability (68.8% to 89.6%), responsiveness (71.1% to 88.8%), and empathy (81.2% to 92.6%) in the provision of pharmaceutical services within the healthcare facility. There was also an increase in assurance (88.2% to 95.5%) and tangible (86% to 91.7%). Conclusion: The CDS-Quiz method proved the enhancement of the knowledge and skills of PTPs in healthcare services and can be applied to maximise pharmaceutical services.

Surgical Advances in Treating Benign Prostatic Hyperplasia in Africa: What About the Endoscopic Approach?

ObjectivesTo assess the practices, trends, and challenges associated with the use of endoscopic techniques in Africa related to the surgical treatment of benign prostatic hyperplasia MethodsThe questionnaire, which was based on Google Forms, assessed several points related to the surgical management of benign prostatic hyperplasia. ResultsIn 67.4% of the centers, BPH was the primary pathology requiring surgical management.In all 43 centers, approximately 1/3 of the urologists (n = 41) are able to perform an endoscopic procedure for the management of prostatic hypertrophy. Of the 43 centers, 30 had a block equipped with endourology equipment, and 56.6% (n = 17) performed endourological surgery exclusively for the surgical management of BPH. TURP is the most widely used endoscopic technique. Open prostatectomy was the only surgical technique used in 14 centers (32.5 %).In the remaining centers, both procedures (endoscopy and open surgery) were used depending on the surgeon’s skills.Twenty-six (60.5%) centers expressed the need for training in endoscopic management of BPH. ConclusionThe main challenges encountered relate to the lack of competent personnel, the unavailability of equipment and materials, and the high cost to patients. It is essential to develop modern urology in Africa, particularly in terms of endourological practices.

Optimizing the quality of training for agriculture: priorities, mechanisms

The goal is to show special importance of improving the qualifications of teaching staff, who are faced with the task of training personnel for agricultural industry. Methods – comparative analysis, sociological survey, online survey, observation, use of statistical information. Results - the authors note the increased demand for specialists with modern knowledge and innovative technologies, who play a key role in shaping the next generation of leaders and innovators in agricultural production. The need for a high degree of teaching skills and deep understanding of industry trends, including peculiarities of the practice of developing agricultural sector, mastery of interdisciplinary sciences and effective teaching methodologies, and the ability to integrate them into educational programs has been proven. It should be pointed out that the ties between educational institutions and agricultural enterprises are not strong enough and that the content of education does not fully meet the requirements currently set by employers for the level of professional competence of graduates. The main task is to raise the level and quality of life of the Kazakh village and make it more attractive. Among the initial measures are scientific and personnel support for rural areas. Based on the study, it is substantiated that agricultural universities require not only structural changes, but also a deep modernization of agricultural education in order to meet the realities of today. Competent personnel are the key to effective work and, as a result, additional profit and stability of the enterprise. Conclusions - the creation of a model of interaction between agricultural educational institutions, business and the state will make it possible to supplement the innovative component in research activities with the development of direct ties with subjects of agro-industrial complex.

BUSINESS PARTNERSHIPS, PERSONNEL COMPETENCY, AND MARKETING STRATEGIES INFLUENCING THE SUCCESS OF TOURISM BUSINESS OPERATIONS IN THAILAND

In this study, an attempt has been made to examine factors affecting the success of various types of tourism business in Thailand. A total of 100 copies of the questionnaires were given to operators and managers engaged in tourist businesses in Thailand. These respondents were chosen by Proportionate Random Sampling-a method that ensures an unbiased cross-section from every section of society. The statistical methods used in data analysis include percentage calculation ; determining a mean value for all readings ; assessing standard deviation; analysing frequencies and multiple regression analysis. Entrepreneurs in Thailand's tourism industry have indicated that for the success of their operations marketing strategy, personnel competency, and business partnerships are the most important factors. When the study carried out the hypothesis tests it showed that price, place, and product (the 4Ps of marketing mix) location, and physical surroundings on one hand skills of human resource management to bring employees together while business partnership are positively correlated with success in operating a tourism business statistically.

On the level of literacy of the population Kostroma and Yaroslavl provinces in the late 19th – early 20th centuries

The reforms carried out in Russia in the 1860-70s contributed to the industrial development of the country, but along with the changes in the economy changes in the socio-cultural sphere were no less large-scale. Due to the mass mobility of the population after the abolition of serfdom, representatives of different estates were involved in the general socio-cultural movement. One of the important indicators of the social modernisation of Russian society included the changed level of literacy of the population, caused by the need for competent personnel for the growing industry, transport, communications and management. Using the example of Kostroma and Yaroslavl provinces, the article shows the dynamics of changes in the literacy rate of the population in the late 19th – early 20th centuries which exceeded all-Russian indicators, both for urban and rural populations and was associated with the successful implementation of state policy in the field of education, the consequences of the introduction of the new Military Charter as of 1874 and the peculiarities of the socio-economic development of the provinces associated with the developed craftsmen’s internal migration.

Enhancing Internal Control Mechanisms in Local Government Organizations: A Crucial Step towards Mitigating Corruption and Ensuring Economic Development

Corruption poses a significant challenge to economic development and governance worldwide, with its detrimental effects permeating various levels of society. In the context of Greece, where corruption has been a longstanding issue, the role of internal audit mechanisms within local government organizations (LGOs) emerges as paramount. This paper presents a comprehensive analysis of the internal control landscape within LGO revenue departments, focusing on factors influencing its effectiveness and proposing strategies for improvement. Drawing upon survey data and regression analyses, this study highlights the crucial role of robust internal control mechanisms in combating corruption and fostering economic development. The findings underscore the importance of competent personnel, legislative compliance, interdepartmental collaboration, and technology utilization in enhancing internal control practices. Despite existing legislation, gaps in internal control implementation persist, including understaffing, inadequate procedures, and limited access to information. This study emphasizes the transformative potential of effective internal audit measures in mitigating corruption at the local level, thereby contributing to broader economic growth and societal well-being. Recommendations for strengthening the internal control structures within LGOs include the formal establishment of internal audit functions, adherence to professional standards, and the promotion of information system utilization. By addressing the corruption and inefficiencies within LGOs, this research underscores the pivotal role of institutional effectiveness in promoting transparency, accountability, and sustainable economic progress.