Competency-based Management Research Articles

Development and Evaluation of a Competency-based Management Program for Nurse Managers (First Report)

Development and Evaluation of a Competency-based Management Program for Nurse Managers (First Report)

The Mechanisms of Competency-Based Management in Regional Human Resource Policies for Industrial Growth

The Mechanisms of Competency-Based Management in Regional Human Resource Policies for Industrial Growth

Definição e desenvolvimento de competências: um paradigma no processo estratégico

This study aims to examine the issue of defining and developing of competences and their definitive insertion in the strategic process of organizations. The relevance is evident, since in the globalized world of the twenty-first century new skills are being required of workers, employers and citizens in general. The understanding of the current dynamics of competence-based management becomes important, since it can be approached as a set of knowledge, skills and attitudes that accredit an individual to perform a certain function or, on the other hand, as achievements of the citizen in his/her work, i.e., the first definition focuses on the acquired potential and the second one lies in the effected performance. The paper also identifies the methods and techniques for assessing competences, in order to obtain a more objective view of human potential that exists in certain company and what are the needs for updating. Moreover, it attempts to present the importance of emotional competence in the strategic process and its close links with the concept of emotional intelligence, as well as it aims to demonstrate the importance of the irrevocable insertion of competences as a paradigm in the strategic process. Keywords: Competences. Management. Organizations. Globalization. Strategic Process.

Desenvolvendo a competência informacional das organizações por meio da gestão de pessoas por competências

The Information Science has shown in recent decades important contributions to understanding the Information Literacy (IL) of individuals. However, there is relatively reduced literature about IL in organizations, and very few practical solutions on how to develop IL in this context. To fill this gap, a possible strategy would be use the experiences and theories coming from the Management area, linking them to the field of IL. This approach was explored in some studies (ANGLE, 2003; CAMACHO; TARRAGO, 2006; MIRANDA, 2004; MIRANDA, 2006), but their but their pertinence in conceptual terms has not yet been debated. Thus, this article aims to discuss the possibility of convergence between the IL and the competencies approach existing in the Management area. Thus, a Competence-based People Management model (CPM) was selected - proposed in Dutra (2004) - which was confronted to the literature of IL in organizations. The discussion on the convergence of these two fields indicates that there is consistency in proposing the treatment of IL by CPM, and the concepts and the CPM mechanics are not only converging with the IL as well as provide practical solutions to the problems anticipated by literature. Therefore, it is concluded that the insertion and development of IL in organizations through CPM is conceptually feasible and presents relevant practical advantages.

Analysis of competencies, job satisfaction and organizational commitment as indicators of job performance: A conceptual framework

Like other disciplines, organizational and technological innovations have influenced the standard philosophies of librarianship. These innovations have changed the basics of information retrieval and delivery in libraries. As a result, library authorities are demanding competency-based job performa nce. Nonetheless, there is a scarcity of research on the association between skills (current and needed) and job performance (job satisfaction and organizational commitment). Further, there is a dearth of research on the difference in skills of librarians. This research paper proposes a conceptual framework composed of two major parts. Part one denotes empirical analysis of the relationship of current competencies with JP aggregated as JS and OC. This relationship section may signify librarians' perception of task performance; part two examines the difference between the current and needed competencies. These different sections explore the levels of deficit and surplus in competencies and job `best fit'. The findings of this conceptual framework may be significant for the implementation of a competency-based management system, in updating LIS curriculums, for designing librarians' training programs and for LIS professionals as a whole to perform more efficiently. Researchers from diverse settings can utilize the proposed model.

Team management as a condition for the implementation of competency management training of future specialists

The article described the specific features that define the independent status of the competence-based management training of future specialists in the management of educational activities. The use of principles of team in the implementation of a new management paradigm is justified. The advantages of using a matrix organizational structure are characterized

Assessing Vertical Development in Experiential Learning Curriculum

For 30 years, management educators have supported competency-based management education (CBME). When applying CBME, educators stimulate students’ lateral development, known as the acquisition of subject-specific knowledge and competencies that deepen their current perceptions and task performance. We contend CBME is necessary but not sufficient to develop future leaders in an increasingly complex world. Concurrently, educators must design curricula to stimulate students’ vertical development, described as “how we learn to see the world through new eyes, how we change our interpretations of experience and how we transform our views of reality.” This study examines the impact of an 8-month internship course on students’ lateral and vertical development. The findings support our contention that experiential learning (EL) curricula developed with both lateral and vertical development components are powerful aids in preparing students to address complex work-related challenges.

Assessing the outcome of Strengthening Laboratory Management Towards Accreditation (SLMTA) on laboratory quality management system in city government of Addis Ababa, Ethiopia.

IntroductionStrengthening Laboratory Management Toward Accreditation (SLMTA) is a competency-based management training programme designed to bring about immediate and measurable laboratory improvement. The aim of this study is to assess the outcome of SLMTA on laboratory quality management system in Addis Ababa, Ethiopia.MethodsThe study used an Institutional based cross sectional study design that employed a secondary and primary data collection approach on the participated institution of medical laboratory in SLMTA. The study was conducted in Addis Ababa city government and the data was collected from February ‘April 2014 and data was entered in to EPI-data version 3.1 and was analyzed by SPSS version 20.ResultsThe assessment finding indicate that there was a significant improvement in average scores (141.4; range of 65-196, 95%CI =86.275-115.5, p = 0.000) at final with 3 laboratories become 3 star, 6 laboratories were at 2 star, 11 were 1 star. Laboratory facilities respondents which thought getting adequate and timely manner mentorship were found 2.5 times more likely to get good success in the final score(AOR= 2.501, 95% CI= 1.109-4.602) than which did not get it.ConclusionAt the end of SLMTA implementation,3 laboratories score 3 star, 6 laboratories were at 2 star, 11 were at 1 star. The most important contributing factor for not scoring star in the final outcome of SLMTA were not conducting their customer satisfaction survey, poor staff motivation, and lack of regular equipment service maintenance. Mentorship, onsite and offsite coaching and training activities had shown a great improvement on laboratory quality management system in most laboratories.

Implementing innovation: a stakeholder competency-based approach for BIM

Purpose– The purpose of the paper was twofold: to review established literature to define and classify BIM; and to identify gaps in current BIM literature with respect to stakeholder competency. Construction projects adopt innovation to address client requirements. Building information modelling (BIM) has been cited as one such innovation. However there is concern that the industry lacks the mechanisms to effectively implement BIM. It is proposed that the problem lies in that BIM is currently being delivered as a project rather than an innovation; and the failure to address stakeholder competency as the key delivery agent of BIM.Design/methodology/approach– A qualitative study using literature and gap analysis techniques was undertaken to establish the “state of the art”. Using an established Competency Framework 31, studies on BIM were assessed. A matrix was developed aligning the BIM studies with the Competency Framework and the findings systematically evaluated to identify gaps in the current literature.Findings– BIM was defined as a technical innovation and classified as a “System” of multiple innovations. Aligning the literature identified that BIM literature has largely focussed on strategic competence with some evidence of technical competence. However, there was scant investigation of information and communication competence which ranks as the most critical competency for BIM implementation. The study identified that whilst the competency-related literature on BIM was not yet rich enough to provide a sound conceptual foundation for investigation, it was evident that BIM implementation aligns closely with the innovation process.Practical implications– The findings highlighted the imperative of developing a competency-based approach for BIM implementation.Social implications– It was anticipated that a competency-based approach will provide insights to benefit construction industry clients and inform the targeted training of project stakeholders.Originality/value– BIM must be implemented as an innovation using a competency-based management approach as the key delivery mechanism.

NCS를 활용한 전문대학 교육과정 개편

The introduction and application of NCS(National Competency Standards) into college education seeks for competency-based human resource development and management, which targets what to do rather than what to know in terms of employees` performing jobs, duties and tasks in their work environments. The focus of the study is to redesign an educational curriculum of the field of Advertising Production for college students from a perspective of NCS. The field of Advertising Production related competency unit groups, competency units and competency elements were selected followed by the process of developing the curriculum. Using survey questionnaires and FGIs, data were collected from advertising industry experts, field practitioners and college students. The redesigned NCS-based curriculum is expected to link college education into industrial needs for human resources and thus to enhance the quality of college education.

Perceptions and attitudes toward SLMTA amongst laboratory and hospital professionals in Ethiopia.

BackgroundStrengthening Laboratory Management Toward Accreditation (SLMTA) is a competency-based management training programme. Assessing health professionals’ views of SLMTA provides feedback to inform program planning, implementation and evaluation of SLMTA's training, communication and mentorship components.ObjectivesTo assess laboratory professionals’ and hospital chief executive officers’ (CEOs) perceptions and attitudes toward the SLMTA programme in Ethiopia.MethodsA cross-sectional descriptive survey was conducted in March 2013 using a structured questionnaire to collect qualitative data from 72 laboratory professionals and hospital CEOs from 17 health facilities, representing all regions and two city administrations in Ethiopia. Focus groups were conducted with laboratory professionals and hospital administration to gain insight into the strengths and challenges of the SLMTA programme so as to guide future planning and implementation.ResultsEthiopian laboratory professionals at all levels had a supportive attitude toward the SLMTA programme. They believed that SLMTA substantially improved laboratory services and acted as a catalyst for total healthcare reform and improvement. They also noted that the SLMTA programme achieved marked progress in laboratory supply chain, sample referral, instrument maintenance and data management systems. In contrast, nearly half of the participating hospital CEOs, especially those associated with low-scoring laboratories, were sceptical about the SLMTA programme, believing that the benefits of SLMTA were outweighed by the level of human resources and time commitment required. They also voiced concerns about the cost and sustainability of SLMTA.ConclusionThis study highlights the need for stronger engagement and advocacy with hospital administration and the importance of addressing concerns about the cost and sustainability of the SLMTA programme.

Development of the System of Education Management in the Republic of Kazakhstan

The article discusses the possibilities of developing the system of education management in Kazakhstan. The long-term strategy “Kazakhstan-2050” indicates that education is one of the main priorities for the Kazakh state. The main goal of education reforms in Kazakhstan is to adapt the system of education to a changing socio-economic environment of the country. Professional specialists in the field of education management are vitally important as they will have to reform and manage the newly developing system of education. Many national and foreign researchers assume that the most effective way of training education managers is granting them a higher education degree. In order to find out what is the opinion of students studying in the field of education, a preliminary survey of students at a National Abai Pedagogical University was conducted. 140 students of pedagogical-psychological studies on a Masters level were interviewed, including 90 women and 50 men. 79 percent of respondents acknowledged the importance of studying education management. 86 percent claim that education management should be studied on a Masters level, 7 percent prefer to study education management on a Bachelor, and 7 percent – on a Doctoral level. Preliminary survey showed that majority of respondents prefer to study education management on a Masters level; however, currently there are no Masters studies of education management in Kazakhstan, as well as in other Central Asian republics – Kyrgyzstan and Tajikistan. Studies of education management are limited to specialized courses in pedagogical high schools and in-service teachers training institutes. The Tempus EDUCA project “Modernization and development of teacher training and education management studies in Central Asia” is supposed to help in dealing with this problem. The aim of the project is to introduce competence-based learning and management training in the systems of higher education in three Central Asian countries. The education management program developed by the authors of the article is aimed at Masters students and teachers of primary education at National Abai Pedagogical University; however, the program should also contribute to further development of education management in Kazakhstan.

GESTÃO DE PESSOAS POR COMPETÊNCIAS: ESTUDO EM UMA MINERADORA DE GRANDE PORTE

O objetivo é analisar a prática da Gestão de Pessoas por Competências (GPC) e suas interfaces com outros sistemas de gestão de pessoas (GP) em uma grande empresa mineradora brasileira. Analisaram-se aspectos do modelo GPC implantado no período de 2006 a 2009. Com enfoque qualitativo, a pesquisa foi desenvolvida com base na análise de documentos e de material obtido por meio de entrevistas. Os resultados indicam aspectos críticos no processo de implantação e consolidação desse sistema de gestão e em suas articulações com outros processos de GP; porém confirmam a GPC como abordagem que permite a negociação entre os atores organizacionais e a realização de feedbacks entre gestor e empregado.

Competency-based management effects on satisfaction of nurses and patients

PurposeTo evaluate the effect of competency-based management in improving nurse and patient satisfaction. MethodsAccording to the competency-based management objectives and principles, 821 nurses were classified into different levels based on clear nurse qualifications and post responsibilities. According to the different levels of nursing staff and training plans with different emphases, the goal was for the nursing staff to gradually achieve the corresponding level. Targeted training programs for different levels of nurses were formulated to enable nurses to gradually increase their competency levels. ResultsAfter implementation of competency-based management, nurse job satisfaction and patient satisfaction increased significantly (P < 0.01). Additionally, the reported nurse job burnout decreased (P < 0.01). ConclusionCompetency-based management can promote nurses' enthusiasm, reduce job burnout, improve job satisfaction, as well as improve patient satisfaction.

Personalizing Entrepreneurial Learning: A Pedagogy for Facilitating the Know Why

As the global diffusion of entrepreneurship education continues, along with increasing investment in, and expectations of, educational initiatives, it has become important to articulate what we are teaching and why, along with the specifics of where, how, and to whom. Yet, despite a growing consensus about what constitute the entrepreneurial activities and competencies required to start a new venture, there has been little agreement regarding the content of entrepreneurship education, or how learning should be delivered (Bygrave 2007, TheHandbook of Qualitative Research Methods in Entrepreneurship , 17–48. Cheltenham, UK: Edward Elgar Publishing Limited; Edelman, Manolova, and Brush 2008, Entrepreneurship Education: Correspondence Between Practices of Nascent Entrepreneurs and Textbook Prescriptions for Success. Academy of Management Learning and Education 7(1):56–70; Honig, Davidsson, and Karlsson 2005, Learning strategies of nascent entrepreneurs. Journal of Competence-based Management 1(3):67–88; Mwasalwiba 2010, Entrepreneurship Education: A Review of Its Objectives, Teaching Methods, and Impact Indicators. Education+Training 52(1):20–47). Clearly, the purpose of any education, the “why” for the teacher, shapes the content, the “what”, and the method, the “how”. But what about the personal “how” and “why” for the learner? Sarasvathy’s theory of effectuation (Sarasvathy 2001, Causation and effectuation: Toward a theoretical shift from economic inevitability to entrepreneurial contingency. Academy of Management Review 26(2):243–63; 2008, New Horizons in Entrepreneurship , Cheltenham: Edward Elgar) has led educators to consider how an entrepreneur’s personal resources and resourcefulness can and should alter their how. Scholars are now sharing pedagogical approaches for motivating that type of learning (Fletcher and Watson 2007, Entrepreneurship, Management Learning and Negotiated Narratives: ‘Making it Otherwise for Us – Otherwise for Them’. Management Learning 38(1):9–26; Gibb 2011, Concepts into practice: meeting the challenge of development of entrepreneurship educators around an innovative paradigm – the case of the International Entrepreneurship Educators’ Programme (IEEP). International Journal of Entrepreneurial Behaviour &amp; Research 17(2):146–165; Kyrö2008, A Theoretical Framework for Teaching and Learning Entrepreneurship. International Journal of Business and Globalisation 2(1):39–55; Ollila and Williams Middleton 2011, The Venture Creation Approach: Integrating Entrepreneurial Education and Incubation at the University. International Journal of Entrepreneurship and Innovation Management 13(2):161–78). However, little research has addressed the personal why for the entrepreneurial learner (Rae 2005, Entrepreneurial Learning: A Narrative-Based Conceptual Model. Journal of Small Business and Enterprise Development 12(3):323–35; Rigg and O’Dwyer 2012, Becoming an entrepreneur: researching the role of mentors in identity construction. Education + Training 54(4):319–329). In this paper, we seek to fill this gap by exploring how entrepreneurship educators can facilitate the personalized learning to develop the Know Why for nascent entrepreneurs in the process of becoming entrepreneurial. We combine theories of entrepreneurship practice, education, and learning to propose a model for entrepreneurial Know Why. We utilize a case study of an entrepreneurship program applying a learning-through-venture-creation approach to identify a pedagogical approach in which learning entrepreneurial Know Why is facilitated. Thus, the purpose of this paper is twofold: to contribute to the theory of entrepreneurial learning and to contribute to the pedagogy for entrepreneurship, by explaining the meaning and significance of the entrepreneurial Know Why and by describing an educational approach that facilitates its development.

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The specifics of competence-based management in training students for the Master�s Degree in higher education pedagogy are revealed. The author argues for the necessity to replace the qualification model of higher education establishment graduate with the competence model and emphasizes the need to develop sophisticated methods to manage the professional competence building of prospective high-school teachers. The competence-based management is defined and its specific characteristics are highlighted to confirm that it is a separate form of higher education institution�s management. The original model for managing the process of building professional competence in the high-school pedagogy is described with its main ingredients: methodological, substantive and organizational and technological. The author lists the regulatory, managerial and organizational-and-pedagogic conditions for effective model performance and describes how to implement the proposed model and to set up evaluative and analytical monitoring of the model performance.

Productivity in Public Welfare Services is Changing: The Standpoint of Strategic Competence-Based Management

In Finland the municipal restructuring project was launched in 2005. Its goal is to create a system that ensures high-quality municipal welfare services for everyone, continuing into the future. The main focus of this research is to examine the tension between strategic competence-based management and productivity in public welfare services. The theoretical basis covers theories regarding strategic competence-based management and productivity. To guarantee services and quality it is important to strengthen the supply of employees, competence, development, leverage, and benefits in public organizations. Leadership has a significant role in strategic competence-based management.

Business Ethics Competencies Research: Implications for Canadian Practitioners

This paper describes a proposed framework of knowledge, skills, abilities, and other characteristics (KSAOs) that a practitioner who is competent in business ethics, compliance, or integrity should possess. These competencies may be leveraged as key input to selecting content for an institutionalized business ethics training program. The focus in this paper is on the management problem of 'What competencies are important for job performance of business ethics practitioners'. Phase I consisted of developing a provisional taxonomy of business ethics competencies and Phase II involved academic and industry practitioners implicated in business ethics to validate the conceptually developed provisional taxonomy of business ethics competencies to eventually make recommendations regarding the selection of business ethics training content. The contribution to the business ethics competency-based management knowledge that is presented in this paper is a proposed business ethics competency model and the implications of this model for Canadian practitioners are discussed.

COLLABORATE©

The purpose of this first of a three-article series is to provide context and justification for a new paradigm of case management built upon a value-driven foundation that Applicable to all health care sectors where case management is practiced. In moving forward, the one fact that rings true is there will be constant change in our industry. As the health care terrain shifts and new influences continually surface, there will be consequences for case management practice. These impacts require nimble clinical professionals in possession of recognized and firmly established competencies. They must be agile to frame (and reframe) their professional practice to facilitate the best possible outcomes for their patients. Case managers can choose to be Gumby or Pokey. This is exactly why the definition of a competency-based case management model's time has come, one sufficiently fluid to fit into any setting of care. The practice of case management transcends the vast array of representative professional disciplines and educational levels. A majority of current models are driven by business priorities rather than by the competencies critical to successful practice and quality patient outcomes. This results in a fragmented professional case management identity. While there is inherent value in what each discipline brings to the table, this advanced model unifies behind case management's unique, strengths-based identity instead of continuing to align within traditional divisions (e.g., discipline, work setting, population served). This model fosters case management's expanding career advancement opportunities, including a reflective clinical ladder.

Cultura organizacional: nível coletivo constitutivo da gestão por competências

A proposta deste estudo é analisar a cultura organizacional como nível coletivo constitutivo do modelo de gestão por competência. Trata-se de uma pesquisa descritiva de abordagem qualitativa que parte de uma reflexão em bases conceituais, complementada por um estudo empírico aplicado em três empresas francesas. Os resultados levam à conclusão de que considerar a cultura organizacional é condição essencial para consolidação teórica do modelo de gestão por competência.