This paper's goals are important for two reasons: first, from the perspective of businesses, to investigate the reasons for and practical applications of social media brand pages; and second, from the user's perspective, to learn how these pages might be of value. This study used a qualitative methodology for its purpose. We acquired facts through in-person interviews with 14 marketing managers about their company's involvement in social networking sites. These interviews provide preliminary evidence about the activities of enterprises, the factors that prompted their participation, and the outcomes of their efforts, among other things. In addition to providing products and services, the company also hosts contests for fans, publishes guides and how-to articles, and handles customer support issues. The key motivators are the rising profile of rivals, the mandate to save expenses, the central office's strategic direction, and the prevalence of social media. We described the major intended outcomes for businesses as communication with customers, customer relationship creation and improvement, customer engagement, product promotion and sales growth, and better-focused customer acquisition. Be cautious when drawing conclusions, given the novelty of social media research and the qualitative nature of this study. For a more in-depth understanding of the situation, it would be helpful to conduct interviews with businesses from a variety of industries as well as users of various social media platforms. This article highlights numerous possibilities for business leaders and recommends best practices for using social media. Given the proliferation of social networking sites and their incorporation into corporate advertising strategies, this study offers an initial stage in gaining insight into how corporations use these platforms.
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