Quality Of Communication Research Articles

Text Redundancy in Academic Writing: A Systematic Scoping Review

Background: The aim of academic writing is to effectively communicate and disseminate new knowledge and discoveries through the clear and concise expression of scientific ideas, highlighting the importance of being both brief and thorough in academic writing. The quality of this type of writing is under question. There are various sources that degrade the clarity and quality of writing. One of these aspects is redundancy, there are studies examining redundancy in written texts, however, redundancy in academic writing has received little attention. So far, there is no common understanding of the problem in academic writing, nor a common classification, nor a clear description of the causes of this phenomenon and its effects on the quality of academic texts. Purpose: To map the existing literature on text redundancy, exploring its definitions and types, investigate the factors contributing to redundancy in academic writing, Furthermore, the article seeks to assess the impact of text redundancy on the clarity, coherence, and overall quality of academic communication. Materials and Methods: The Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews (PRISMA-ScR) guidelines and the “PCC” mnemonic (Population, Context, Concept) were applied for inclusion and exclusion criteria were utilized. A literature search was carried out in June 2024. Employing a detailed search strategy, the review engaged two electronic databases – Scopus and Google Scholar, initially identifying 252 studies. Results: 65 English-language studies addressing the text redundancy were included in the review. The synthesis of the selected research revealed that redundancy is perceived differently: as a phenomenon that reduces the quality and comprehension of the text; and a strategy that makes the text understandable and explicit. Different classification of redundancy were presented: by mode of redundancy expression and repetition, by nature, and by its role and impact. The functions and impact on academic written communication redundancy were reviewed. Conclusion: This review explores the dual nature of text redundancy in communication, particularly within academic writing. It highlights that redundancy can enhance comprehension by reinforcing key ideas or hinder communication through excessive repetition. The study classifies redundancy into three categories: functional (beneficial), wordiness (excessive), and contextual redundancy, providing a framework for writers to manage redundancy effectively. The article emphasises the importance of balancing necessary repetition with conciseness to maintain clarity and reader engagement, as excessive redundancy may lead to reader fatigue.

What do nurses think about telenursing? A descriptive Italian study

Introduction: Telenursing is a new nursing approach to improve continuity, quality and safety of care and patient outcomes. This study aims to describe the viewpoint of Italian nurses on their knowledge, attitudes, and barriers to telenursing.Materials and methods: This descriptive study following the STROBE guidelines was conducted in August 2022 through a web survey. A non-validated questionnaire and convenience snowball sampling were used. Descriptive statistical analysis was performed.Results: 323 nurses were included in the study. 75% of nurses were female, prevalently employed in hospitals (81%). Digital devices were present in 76% of healthcare facilities, but 82% of the sample had never carried out telenursing interventions. The academic training of 75% of nurses does not include telenursing education, and 93% of the sample would be interested in training on the topic, considering their previous knowledge insufficient (54%). Surveyed nurses believe telenursing could improve communication in the care team, patient safety (70%), and quality of care (45%). In nurses' opinion, patients' main barriers would be low digital literacy, use complexity and lack of resources. In addition to sharing the same barriers as patients, nurses need more skilled and exclusively assigned staff and better interconnection between the resources used.Conclusion: In Italian nurses’ opinion, telenursing should improve the quality and safety of care and team communication. The main barriers described by the present study (lack of knowledge, resources, integration, and complexity of the tools used) suggest the need for multi-level interventions and studies to increase its use between nurses and patients.

Employee Training. Employee Empowerment, Internal Communication, Employee Motivation And Service Quality At Bank X

Employee Training. Employee Empowerment, Internal Communication, Employee Motivation And Service Quality At Bank X

INVESTIGATING THE RELATIONSHIP BETWEEN SURGICAL TEAM COMMUNICATION AND PATIENT OUTCOMES

Surgical team plays a vital role in the care of patients during the surgery. For safe patient outcomes, surgical team members must effectively communicate within the surgical site. Communication breakdowns in the complex operating room atmosphere can result in unfavorable outcomes. To reduce risks, avoid errors and provide the best possible care for patients, the surgical team must communicate clearly and effectively with one another. Enhancing the quality of surgical treatment requires an understanding of the connection between communication and patient results. Objective: The purpose of this study was to investigate the connection between patient satisfaction outcomes and surgical communication between teams focusing on how the improved communication practices can enhance the patient safety in terms of care quality and satisfaction level in surgical setting. Method: The study comprised of 187 health care providers between the ages of 18 and 65 who were examined for the association between surgical team communication and patient outcomes after ethical approval from Hospital ethical committee. Descriptive cross-sectional study was carried out in the District Headquarters Teaching Hospital, Kohat Development Authority Kohat from January 2022 to July 2022. Data was Analyzed on SPSS and shown in tables. Results: The analysis shows a strong positive correlation (.595) between team communication and patient outcomes, with healthcare professionals that rates the quality of communication at an average of 3.84 out of 5, which is closely linked to a decrease in surgical complications and an increase in patient satisfaction. Sticking and communicating according to communication protocols was rated at 3.76, underlining its importance in patient safety improvements. Conclusions: The study affirms the crucial impact of effective communication among surgical team members on improving patient outcomes and safety in the operating site. The enhanced communication directly relates with faster patient recovery, lesser complications and higher patient satisfaction.

Managing Anxiety and Uncertainty Through Social Networking Sites, How Effectively Can Youth Communicate Online?

This study examines the usage patterns of social networking sites among Malaysian youths and their Anxiety/Uncertainty Management levels. According to the anxiety and uncertainty management theory, members of a group should be cooperative, trustworthy, tolerant of diversity, and happy in order to affect their membership attitude and behavior. These days, youth choose to spend their time on social networking sites since they provide an effective virtual community platform for communication. Malaysian youths exhibit a nuanced understanding of personal and social identity, motivation to interact, reactions to others, social categorizations, situational processes, connection to others, ethical interactions, and overall communication effectiveness. This study surveyed 600 respondents, the findings highlight a deep-rooted integration of digital communication into the daily lives of Malaysian youths, with a significant majority having extensive experience of 11 to 20 years on SNS platforms. SNS platforms significantly reduced communication uncertainty, fostering positive relationships and smoother communication through active, passive, and interactive strategies. Locality plays a crucial role in anxiety and uncertainty management, with rural youths demonstrating better management compared to their urban counterparts, attributed to stronger social cohesion, tighter networks, and communal lifestyles. The study suggests that addressing anxiety and uncertainty can improve communication quality in virtual settings, particularly in rural areas. Social media can promote cultural integration and acceptance among diverse groups. A balanced approach to communication, emphasizing ethical interactions, can maximize its benefits. The findings can be used to design targeted interventions and promote positive digital engagement practices among Malaysian youths. Keywords: Virtual community, social networking sites, anxiety and uncertainty management, effective communication, digital communication.

Physicians’ training and patient education initiative to improve quality of care decision communication at the emergency department

BackgroundDiscussions about care decisions, including code status documentation and advance care planning, are crucial components of patient-centred care. However, due to numerous barriers, these discussions are often avoided by both...

Impact of customer satisfaction on commercial banks in Nepal: Insights from a survey-based study

This study investigates how various service quality dimensions affect customer satisfaction in commercial banks across Nepal. The objective of this study is to examine the impact of key service quality dimensions (responsiveness, empathy, assurance, communication, and overall service quality) on customer satisfaction in commercial banks in Nepal. A survey-based quantitative approach was employed, collecting data from 399 customers in Nepal. The study utilizes multiple linear regression analysis and hypothesis testing to determine the relationship between these factors and customer satisfaction. The results indicate that communication, assurance, and service quality positively influence customer satisfaction, with a moderate mean score of 2.317949 out of 5 and moderate variability (SD = 0.479612). These three factors are key contributors, accounting for 41.5% of the variation in satisfaction, whereas empathy and responsiveness have weaker or insignificant impacts. The study concludes that enhancing communication and service quality is crucial for improving customer satisfaction, which is essential for sustainable growth in Nepal’s financial sector.

“Hey you!”: An extension of the speaker immersion protocol to recruit the attention of a listener

AbstractThe speaker immersion protocol (SIP) is an intervention that attempts to increase the frequency and spontaneity of a child's spoken communication. SIP has demonstrated effectiveness with increasing mands and other verbal operants (Ross et al., 2006); however, prior investigations have not examined SIP in the context of needing to recruit the social attention of a communicative partner in the presence of an establishing operation. The current study sought to extend the literature on SIP by adding a recruitment for social attention component to the intervention with two children with Autism spectrum disorder and limited spontaneous language. Prior to intervention, both participants engaged in low levels of target‐requesting behavior even when a communication partner was readily available close by. After receiving an intervention designed to increase vocal requests, both participants demonstrated a significant increase in the number of vocal requests they emitted; however, that did not generalize to making appropriate bids for attention until recruitment for attention was embedded within SIP. Future studies should continue to examine the most effective and efficient ways to improve both the quantity and the quality of autistic children's social communication.

COLLOQUIAL REGISTER IN THE PRAGMATICS OF A LITERARY TEXT

The purpose of the article is a linguistic analysis of communicative registers based on the material of works of art in the Kazakh language. The communicative register is a type of information represented in the text and allows you to judge: the statics or dynamics of what is happening (reproductive-descriptive and reproductive-narrative registers); the speaker’s position in relation to action: inside events (reproductive), distanced from events (informative, generative registers); the speaker’s intentions: expression of will (voluntary register) or reaction to the interlocutor’s remark, as well as the situation as a whole (reactive register). The communicative register is a type of information represented in the text and allows you to judge: the statics or dynamics of what is happening (reproductive-descriptive and reproductive-narrative registers); the speaker’s position in relation to action: inside events (reproductive), distanced from events (informative, generative registers. O. V. Evstafiadi compares directional and non-directional communicative registers, highlighting in the communicative register such quality as addressability. A person strives not only for mutual understanding when using linguistic symbols, but also to evoke a reaction from the listener to the information expressed by him. All these phenomena are realized in the speech act. In the mind of the speaker, based on internal and external factors of society, a communicative goal arises, the purpose of which is to influence the actions, attitude of the addressee or determine the essence of a specific problem. The choice of certain linguistic means and linguistic structures is based on the pragmatics of the dialogue text, the communicative goal of the speaker, his own opinion, approach, and the general level of knowledge of the communicants, depending on specific circumstances. Keywords: speech registers, communicative units, linguistic stylistics, speech activity, pragmatics.

THE INFLUENCE OF COMMUNICATION AND SOCIAL WORK ENVIRONMENT ON EMPLOYEES' INTERPERSONAL RELATIONSHIPS

This study explores the influence of communication and the social work environment on employees' interpersonal relationships, focusing on a sample of 60 employees from the Cimahi City Regional Government Agency. The research employs a saturated sampling method, where the entire population is included in the sample, ensuring comprehensive data representation. Data was collected through the distribution of structured questionnaires, designed to assess the quality of communication, the nature of the social work environment, and the resulting interpersonal relationships among employees. To analyze the collected data, multiple linear regression, t-tests, and f-tests were applied, allowing for both simultaneous and individual assessment of the variables in question. The findings reveal that both communication and the social work environment have a significant combined impact on the quality of interpersonal relationships among employees. Furthermore, the study indicates that when analyzed separately, both communication and the social work environment independently contribute to the development and maintenance of interpersonal relationships within the workplace. These results underscore the importance of fostering effective communication and a supportive social work environment to enhance workplace relationships, which are crucial for organizational success and employee well-being.

Evolving Trends in Communication Technology for Persons with Disabilities

The goal has been to conduct a global analysis of communication technology for people with disabilities. As a result, the purpose of this research is to categorize issues and concepts connected to the study of technological innovation. 6204 indexed papers from Scopus, issued by major publishers such as Springer, Emerald, Sage, MDPI, Taylor Francis, and ScienceDirect, were collected through descriptive analysis. The findings classified topics in the research of communication technology for people with disabilities into five categories: disability, disabled person, communication, adolescent, and education. Furthermore, it is linked to crucial concerns such as accessibility, quality of life, interpersonal communication, hearing impairment, and learning. This study implies how the conceptual findings of a study on communication technology for people with disabilities may assist in the development of a conceptual framework for future research. The study's limitation is that peer-reviewed publications were only acquired from the Scopus database. As a result, recommendations for future research necessitate the use of a comparative analytic approach, such as Scopus Databases and Web of Science (WoS).

Transforming Communication in the Wake of COVID-19: Overcoming Challenges and Shaping the Future

Aims: This study aims to investigate how the COVID-19 pandemic has transformed communication practices, focusing on the challenges encountered, adaptive strategies employed, and future directions in communication. Study Design: This research employs a qualitative study design utilizing in-depth interviews to capture the experiences and perspectives of individuals and organizations. Place and Duration of Study: The study was conducted remotely, with interviews taking place from February 2024 to April 2024. Methodology: The research involved in-depth interviews with participants across various sectors to explore the impact of the pandemic on communication. Participants discussed technological barriers, emotional and psychological challenges, and their adaptive strategies. The interviews were analyzed thematically to identify key patterns and trends. Results: The study reveals that technological barriers, such as connectivity issues and difficulties with digital platforms, significantly affected communication quality. Participants reported increased anxiety and communication fatigue as major emotional and psychological challenges. Despite these issues, there was a notable shift towards digital tools, the establishment of new communication norms, and changes in work and social practices. The findings indicate a continued reliance on digital technologies, the rise of hybrid communication models, and an increased focus on digital literacy and emotional well-being. Conclusion: The study highlights the need for ongoing adaptation in communication practices and further research to address the evolving landscape of communication in a post-pandemic world. The findings underscore the importance of improving digital infrastructure, supporting emotional well-being, and fostering digital literacy.

The Role of Satisfaction and Trust in Mediating the Relationship Between Payment Method and Vendor Loyalty (Study on Construction Company PT. Wijaya Karya)

Loyalty is crucial for sustainable business relationships and long-term company success. In competitive business environments, companies must enhance loyalty by focusing on key factors. This research aims to examine how satisfaction and trust mediate the impact of payment on vendor loyalty at PT. Wijaya Karya. Using a quantitative method and questionnaire, the study targets 120 vendors who have contracts with PT. Wijaya Karya Infrastructure Division I. This research uses 5 Likert scales to measure variables when testing the validity and reliability of variables. This research was analyzed using PLS-based SEM. The research results show that (1) Payment has a positive and significant effect on satisfaction, (2) Payment has a positive and significant effect on trust, (3) Payment has a positive and significant effect on loyalty (4) Satisfaction has a positive and significant effect on loyalty (5) Trust positive and significant effect on loyalty (6) Payment has a significant effect on loyalty through satisfaction (7) Payment significantly influences loyalty through trust. Theoretically, this research develops a model linking payment, satisfaction, trust, and vendor loyalty, enhancing our understanding of vendor loyalty in business relationships. Practically, PT. Wijaya Karya should focus on improving payment, satisfaction, and trust to boost vendor loyalty. The study contributes to business relationship management literature and offers practical recommendations for PT. Wijaya Karya. Future research should consider additional factors like experience, relationship quality, and communication quality to further explore vendor loyalty.

Modeling and Analyzing the Availability of Technical Professional Profiles for the Success of Smart Cities Projects in Europe.

The success of developing and implementing Smart Cities (SC) projects depends on a varied set of factors, where the availability of a qualified technical workforce is a critical one. The combination of ICT requirements, like the effectiveness and quality of solutions merging IoT, cloud computing, sensors, and communications with the work from many varied disciplines (e.g., civil engineering, architecture, etc.), mixed with aspects of environmental and business sustainability, makes the management of these projects really challenging. Reports forecast a scarcity of qualified candidates, given this complexity and the growth of activity in SC projects. The European project SMACITE has addressed the requirements of the qualification of an ICT workforce with an analysis of multiples sources of information from the labor market, feedback from involved stakeholders, and the literature. The goal was the development of two occupational ICT profiles as a reference for training and for the availability of candidates for job vacancies. The result is two ICT role profiles for engineers and technicians, mapped with the European skills frameworks ESCO and EN16234. The profiles determined the whole set of requirements, including not only the technical areas and soft skills, but also additional technical areas and sustainability and managerial skills and the analysis of different sources of information. Our work has also determined which existing ESCO occupations are similar to the two reference profiles, so they are better adapted to SC projects. The training activities of SMACITE have also suggested the amount of training expected for a varied sample of candidates who want to be qualified for SC projects.

Modern Specialist Training Within the Context of the Problem-Based and Informational Approach (Exemplified by Teaching a Foreign Language)

Today’s challenges modern society deal with require the use of an international language to solve problems of an economic, political, scientific, academic, and sociocultural nature. The authors highlight the importance of a foreign language knowledge emphasizing its additional resources for the professional development of future specialists. The paper subject is the process of foreign language teaching within the frame of a problem-based and informational approach while training university students. The authors look at the process of foreign language mastering at different education levels and analyze the components of the discipline work programs such as “Foreign Language”, Foreign Language in Professional Sphere”, “Foreign Language for Scientific Communication”. The paper theoretical significance is presented by the analysis of the basic concepts of problem-based learning and its importance not only for the successful mastering of a foreign language, but also for the successful vocational training of future specialists who meet all the requirements of the global labor market. The authors also substantiate the relevance of foreign language training for students in the frame of the problem-based and informational approach, and also present the specifics of its implementation. The practical significance of the work is demonstrated by the series of problem-based tasks using different models of problem-based situations for teaching foreign language reading and listening. According to the researchers, such tasks can be used both for developing a foreign language communicative competence and professional qualities of future specialists who have creative thinking and are able to cope with any problems in various non-standard situations in different spheres of human activity.

Survey of Medical Access for Inpatients in Center for Cleft Lip and Palate Treatment: Social Media Usage Preferences and Influencing Factors in China

This study investigated the role of social media in the process of cleft lip and palate patients selecting surgeons. Patients utilized social media to obtain information about their health care providers and treatment teams and relied on this information to guide their decisions on where to seek medical care. A retrospective survey was conducted among patients who underwent surgery in our department from December 2020 to May 2023. Through an anonymous questionnaire titled “Factors Influencing the Decision to Choose a Particular Cleft Surgeon,” we explored how patients discovered their primary surgeon via social media and the factors they deemed most important in selecting their surgeon. The questionnaire was completed by patients or their guardians. The cleft lip and palate patient population exhibited a distinct geographical distribution. A total of 548 individuals participated in the survey on media usage. Search engines (Baidu) were the most frequently visited (30.5%), followed by short video platforms (TikTok and Kwai), accounting for 21.7%, the hospital’s official website at 20.8%, and WeChat at 15%. The primary factors influencing the selection of surgeons were the surgeon’s reputation (66.2%), the hospital/medical team’s reputation (49.2%), the quality of communication during consultations (15.4%), and the surgical outcomes depicted in postoperative photos (6.9%). The Internet remains the primary source of health information. Therefore, it is crucial to not only provide accurate medical information but also effectively communicate complex medical knowledge through easily accessible media channels in a manner that is comprehensible to patients.

Japanese Perception of Brain Death and Implications for New Medical Technologies: Quantitative and Qualitative Social Media Analysis.

Brain death has been used to decide whether to keep sustained care and treatment. It can facilitate tissue, organ, and body donation for several purposes, such as transplantation and medical education and research. In Japan, brain death has strict diagnostic criteria and family consent is crucial, but it has been a challenging concept for the public since its introduction, including knowledge and communication issues. We analyzed data across YouTube and Twitter in Japan to uncover actors and assess the quality of brain death communication, providing recommendations to communicate new medical technologies. Using the keyword "" (brain death), we collected recent data from YouTube and Twitter, classifying the data into 5 dimensions: time, individuality (type of users), place, activity, and relations (hyperlinks). We employed a scale to evaluate brain death information quality. We divided YouTube videos into 3 groups and assessed their differences through statistical analysis. We also provided a text-based analysis of brain death-related narratives. Most videos (20/61, 33%) were uploaded in 2019, while 10,892 tweets peaked between July 3 and 9, 2023, and June 12 and 18, 2023. Videos about brain death were mostly uploaded by citizens (18/61, 27%), followed by media (13/61, 20%) and unknown actors (10/61, 15%). On the other hand, most identified users in a random sample of 100 tweets were citizens (73/100, 73%), and the top 10 retweeted and liked tweets were also mostly authored by citizens (75/100, 75%). No specific information on location was uncovered. Information videos contained guides for accreditation of the National Nursing Exam and religious points of view, while misinformation videos mostly contained promotions by spirituality actors and webtoon artists. Some tweets involved heart transplantation and patient narratives. Most hyperlinks pointed to YouTube and Twitter. Brain death has become a common topic in everyday life, with some actors disseminating high-quality information, others disseminating no medical information, and others disseminating misinformation. Recommendations include partnering with interested actors, discussing medical information in detail, and teaching people to recognize pseudoscience.

A longitudinal test of relational turbulence theory and serial arguments in romantic relationships

Abstract Relational turbulence theory (RTT) suggests that people perceive their romantic relationships as turbulent when they experience interactions that manifest the deleterious effects of relational uncertainty and altered patterns of interdependence. RTT also positions communication in these episodes as associated with subsequent relational uncertainty and qualities of interdependence. Using three-wave panel data collected at three-week intervals, this study evaluates (a) how communication in serial argument episodes predict relationship parameters (i.e., relational uncertainty and qualities of interdependence), (b) how relationship parameters predict serial argument occurrence, directness, and valence, and (c) whether over time variability in qualities of serial argument communication predict subsequent relational turbulence. Results indicated limited support for reciprocal, between-wave associations between relationship qualities and serial argument communication; however, over time variability in the valence of serial argument communication was associated with higher levels of relational turbulence after 6 weeks. Implications for RTT and research on serial arguments are discussed.

Knowledge hierarchy-based dynamic multi-objective optimization method for AUV path planning in cooperative search missions

This study focuses on path planning for Autonomous Underwater Vehicles (AUVs) in underwater cooperative search missions. The complexities of the ocean environment, the uncertainty of target movements, and limited communication capabilities render underwater cooperative search missions dynamic multi-objective optimization challenges. Studies focusing on communication-constrained search strategies still lack reliable metrics for assessing underwater communication quality and do not consider communication dead zones. Addressing these deficiencies, this paper introduces a novel communication optimization strategy utilizing packet error rate as a metric for assessing communication efficacy, complemented by a potential field-based method for navigating out of communication dead zones. To tackle the inherently dynamic nature of cooperative search missions for mobile underwater targets, we propose a dynamic multi-objective optimization algorithm that employs a knowledge hierarchy strategy. This method enhances the NSGA-II algorithm's efficiency by extracting effective gene segments from historical Pareto solution set and generating a new initial population through recombination, hierarchy, and prediction. Distinct from other advanced dynamic multi-objective optimization approaches that are limited to theoretical problems, our approach is directly applicable to practical scenarios. The effectiveness and practicality of the proposed method are validated through a series of simulation experiments considering the impact of underwater acoustic communication. These results demonstrate that this research is not only innovative in theory but also holds significant engineering value and practical prospects in real-world applications.

Communication Quality and the Cost of Language: Evidence from Stack Overflow

The transmission of information is crucial for productivity and growth. However, language differences may limit its effectiveness. This is particularly relevant for knowledge platforms that aim to be global, given the cultural diversity of the pool of users. In this paper, I empirically investigate how the exogenous cost of language affects communication quality and the trade-offs faced by knowledge platforms in implementing their website in multiple languages. I exploit the staggered introduction of websites for languages other than English on a question-and-answer platform to demonstrate two main facts. First, nonnative English speakers who contribute in English increase their answers’ quality once able to use their native language, and their answers are more likely to solve the questioner’s problem. The native-language answers drive the effect, which is larger when the question quality is higher and the incentives are stronger. Second, users who participate in their native language but not in English contribute lower-quality answers compared with those who contribute in English. This suggests that lower language barriers allow users with less expertise in the subject to participate. These results show that the platform should adopt multiple languages to maximise the quality of the information collected, although doing so may also result in an inflow of low-quality content from new users. This paper was accepted by Joshua Gans, business strategy. Supplemental Material: The online appendix and data files are available at https://doi.org/10.1287/mnsc.2022.01333 .