Trust Communication Research Articles

Perspectives of healthcare and social support sector policymakers on potential solutions to mitigate financial impact among people with TB in Mozambique: a qualitative study

ObjectivePeople with tuberculosis (TB) and their households face severe socioeconomic consequences, which will only be mitigated by intersectoral collaboration, especially between the health and social sectors. Evidence suggests that key...

The Power of Emotions: The Ethics of Care in the Digital Inclusion Processes of Marginalized Communities

Digital inclusion research has focused on the conditions, practices, and activities necessary to ensure that all individuals and communities, including the most marginalized populations, can access and use digital technologies. The complexities of Internet appropriation that enable digital inclusion have traditionally been approached from a macro‐level perspective that focuses on access infrastructure policies. Although motivations and social, economic, and cultural capital have been part of the analysis at the individual level, there are still questions about how this process unfolds at the community level. Specifically, little is known about how dynamics and interactions among marginalized groups with weaker online skills and limited Internet access influence technological appropriation. The ethics of care offers complementary insights into this phenomenon, allowing scholars to look at how emotions can trigger actions that lead to the technological involvement of those on the digital periphery. Drawing on 71 in‐depth interviews conducted in person with Internet users in 16 rural and urban communities in Chile, we discuss how care sets the stage for organizing, helping, and teaching others. Our results show that emotions such as empathy, powerlessness, and frustration were vital to giving and receiving forms of care that facilitate digital activities. The findings also suggest that digital assistance is more prevalent in tightly‐knit marginalized communities with more trusting communication patterns.

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Issue 56 includes articles whose themes are related to rhetoric, communication, manifestations of dialogue in society, literature, art, education. Nine articles, written by nine authors, are divided into three thematic sections. There is also a Book Review section in this issue. This follows the tradition of presenting results of researches in areas where rhetoric has been operating for decades (society, business, literature, education, media) or is entering new areas (such as the Internet, social networks, software applications, chatbots, artificial intelligence). The first thematic area is Rhetoric, Communication, Dialogue. It includes three articles that outline different research fields, which have points of intersection. The studies are presented through the prism of different sciences and are carried out using contemporary methods. Katya Mihailova explores the manifestations of dialogue and monologue in society, analyzing an interesting and understudied object, which is the contemporary intellectual. Ivanka Mavrodieva explores dialogue in virtual environments, specifically between a human and a chatbot, on topics related to rhetoric, approbating a methodology including the cyberethnographic method and the autocybertenographic observation. Radeya Gesheva analyses dialogue and monologue in the context of twentieth-century Italian literature, choosing an interesting research angle (the body in works of fiction). The second section “Communication, Dialogue, Education” brings together four articles, each containing the results of analysis and research in education. Again, the focus in these texts is on communication and dialogue. Nikolina Tsvetkova analyzes foreign language teaching and inter-subject relations in the university context. Maya Sotirova examines curricula and theoretical formulations on a current topic in the Bulgarian education system: the development of dialogic primary students’ oral communication skills. Models for conceptualizing trust in pedagogical communication between teachers and parents are examined theoretically and methodologically by Gergana Kuteva, and again the topic stands out for its relevance in the field of education. Following the premises of forming and improving communication and presentation skills Valeria Kardashevska presents results of research, techniques and modern approaches to improving orators’ and presenters’ voice and speaking skills. The topicality of the included themes is also evident in the articles of the third section Communication, Libraries, Business, devoted to communication and its manifestations in libraries and in business. Boryana Kozareva analyses user-information communication in libraries in traditional and contemporary terms, reaching also to chatbots and software applications; the author draws a model of behaviour and presents justified conclusions, which can also be regarded as recommendations on an expert basis. Daniel Vassilev focuses on communication in the decision-making process in public and private organizations in Bulgaria and discloses research results using a comparative approach. Stefan Serezliev presents the book written by Ivo Iv. Velinov On Tourism. Five Tourist Walks in the Economy of Culture and Heritage, published by the New Bulgarian University, which comments on the ideas of famous semioticians, their applicability in the professional practice and the rhetorical system of tourism, organizing the poetics of travel (the signifier) and the world of tourism (the signified). Rhetoric and Communications Journal, issue 56, July 2023

Data Trusted Sharing Delivery: A Blockchain-Assisted Software-Defined Content Delivery Network

The 6G wireless network aims to forge new spectrum, high technical standards of high time and phase synchronization accuracy, and 100% geographic coverage to connect trillions of devices flexibly and efficiently in the future. However, as connectivity increases and applications become novel, it is a challenge to ensure the privacy and security of networks and applications. Blockchain is seen as a promising technology that can improve efficiency, reduce costs, mitigate security and privacy threats, and establish a trusted data-sharing environment. This paper presents a trusted framework based on block chain technology from the perspective of how to build a trusted software-defined content delivery network. As the peer node of blockchain, SDN (Software Defined Network) controller establishes trust between different regions and a wide range of participants, realizing peer autonomy and flexible business orchestration. The two main purposes of the architecture are to enhance the security of network communications and establish trust relationships between entities in different domains. It includes trusted communication based on routing sandbox, service choreography based on block chain, proxy server selection strategy based on MPC (model predictive control) and optimization consensus based on PBFT. Some simulation experiments verify the effectiveness of the theoretical method.

Long COVID as a never-ending puzzle: the experience of primary care physicians. A qualitative interview study.

Long COVID provides a new context in which primary health care needs to be re-examined, especially because it has health and social dimensions. Primary care physicians' experiences and perceptions of caring for patients with long COVID are an underexplored area. To explore the experiences of Slovenian primary care physicians in management and treatment of patients with long COVID. A qualitative interview study of physicians in Slovenian primary care. Semi-structured interviews were held with physicians who had treated patients with long COVID until saturation was reached. The interviews were carried out between November 2021 and April 2022. Qualitative content analysis (QCA) was used to analyse the data collected. Seventeen participants were interviewed. The following five categories were defined based on the coding process: the definition and symptoms of long COVID; social exclusion; sick leave and returning to the work environment; cooperation with rehabilitation centres; and the importance of trust and good communication with the patient. The study showed the experiences of Slovenian primary care physicians in the management and treatment of long COVID. The problems related to long COVID were divided into two groups: health problems and psychosocial problems. Slovenian physicians have the greatest problems with dealing with the patient's ability to work. It was found that adequate communication and trust between physicians and patients are two important indicators for an integrated model of managing long COVID.

HOW DOES DEMOCRATIC LEADERSHIP EFFECT ORGANIZATIONAL TRUST IN HOSPITALITY BUSINESSES? THE MEDIATING ROLE OF ORGANIZATIONAL COMMUNICATION

The aim of the research is to determine the effect of democratic leadership perception on organizational trust and the mediating role of organizational communication in this relationship. In this context, a field study was conducted on the employees of three-, four-, and five-star hotels in Konya and Karaman provinces. A total of 394 questionnaires were collected by using the questionnaire technique and convenience sampling method. The data were analyzed using appropriate analysis programs. Consequently, it has been determined that there are strong positive relations among democratic leadership, organizational trust and organizational communication. As a result of the structural equation modeling, it was determined that democratic leadership perceived by employees has a positive effect on organizational trust and organizational communication. Besides, it has been determined that employees’ perception of organizational communication has a positive effect on the formation of organizational trust. Also, the mediating effect was checked with the bootstrap test and it was concluded that the mediating effect of organizational communication is significant in the effect of democratic leadership on organizational trust. Finally, the conclusions were handled within the scope of theoretical and practical contributions and some suggestions were made for future researchers and the sector.

An efficient trust-based decision-making approach for WSNs: Machine learning oriented approach

Wireless Sensor Networks (WSNs) are often used for critical applications where trust and security are of paramount importance. Trust evaluation is one of the key mechanisms to ensure the security and reliability of WSNs. Traditional trust evaluation schemes rely on fixed, predetermined thresholds, or rules and static attack models, which may not be suitable for all situations such as dynamic and heterogeneous network environments with new and unknown attack scenarios as well as have several problems such as limited security and scalability, limited accuracy, incomplete coverage, lack of adaptability that can limit their effectiveness. Machine Learning (ML) has been shown to be an effective tool for trust evaluation in WSNs, offering several benefits over existing schemes such as greater adaptability, scalability, and accuracy since ML algorithms can analyze and learn from the data collected in real-time from multiple sources (sensor readings, network traffic, and user behavior) enabling them to dynamically adjust their decision-making criteria based on the current network conditions. Trust-aware ML-based security mechanisms achieve safety and efficient decision-making by reducing uncertainty and risk to accomplish real-world tasks. This paper presents a Machine Learning (ML)-based trust evaluation model in the unattended autonomous WSN environment to achieve reliability, adaptability, scalability, and accuracy by generating quick and reliable trust values dynamically. The proposed machine learning algorithm extracts various trust features such as Co-Location Relationship (CLR), Co-Work Relationship (CWR), Cooperativeness-Frequency-Duration (CFD), and Reward (R) to obtain a robust trust rating of sensor devices and predict future misbehavior. These trust features are combined to generate a final trust rating before making any decision about the reliability of any sensor device. Moreover, the projected trust model (ETDMA) integrate direct communication trust and indirect trust with the help of a logical time window that periodically records the trustworthy and suspicious interactions. Simulation experiments exhibit the effectiveness of the proposed trust evaluation method in terms of change in trust values, malicious nodes detection (94%), FNR (0.9%), F1-Score (0.6), and accuracy (92%) in the presence of 50 malicious nodes.

Institutional (Dis)Trust and Online Participation Roles in Vaccination Communication as Public Engagement

The study explores lay online participation in multivocal risk and crisis communication. It looks specifically at how institutional trust shapes such participation in the context of public health risks and crises. Taking the case of vaccination communication as a public engagement site, the study draws on in-depth interviews with Swedish Facebook users communicating about vaccination issues online and investigates how trust in the benevolence and competence of authorities and news media effect lay online participation. The results indicate coexisting trust and distrust when positive expectations regarding one of the dimensions (benevolence) are present alongside negative expectations regarding the other (competence). The study also demonstrates how particular trust beliefs shape online participation by identifying and describing three prominent roles deriving from these beliefs: the critics (low trust in benevolence), the ambassadors (high trust in benevolence), and the mediators (low trust in competence). Finally, the paper discusses the theoretical and practical implications of how these roles can impact multivocal risk and crisis communication in the digital environment.

직업발레단 조직구성원의 현재 조직문화와 선호 조직문화와의 인식 차이 분석

Performing arts organizations face an irregular and unpredictable task environment, which requires systematic organizational diagnosis and evaluation management to address. The purpose of this research is to investigate the differences between the current organizational culture types perceived by dancers of a professional ballet company and their preferred organizational culture types, in order to provide foundational data for the management direction of the ballet company. To achieve this, a survey was conducted among current professional dancers working in the ballet company. The research was conducted using the Organizational Culture Assessment Instrument (OCAI). As a result of the research, dancers expressed a strong preference for a clan culture, while having high expectations for a culture of clan and adhocracy. On the other hand, they showed a desire for a decrease in hierarchical and marketculture. To address this, it is crucial to transform the organizational culture into a human-centric culture that emphasizes teamwork and individual artistic expression, based on trust and effective communication, rather than highlighting competition or winning among the members.

A Blockchain Self-Sovereign Identity for Open Banking Secured by the Customer’s Banking Cards

Open finance is evolving and extending open banking. This creates a large context that implies a financial and identity data exchange paradigm, which faces challenges to balance customer experience, security, and the self-control over personal identity information. We propose Self-Sovereign Banking Identity (SSBI), a Blockchain-based self-sovereign identity (SSI) to secure private data sharing by utilizing trusted customer’s banking cards as a key storage and identity transaction-signing enclave. The design and implementation of the SSI framework is based on the Veramo SDK and Ethereum to overcome the limitation of signing curve availability on the current banking Java Cards needed for Hyperledger Indy. SSBI uses the elliptic curve SECP256K1 for transaction signing, which exists for several payment cards in the market. SSBI enables automated financial services and trust in the service provider communication. This work analyzes the flow and framework components, and evaluates the usability, integration, and performance in terms of throughput, latency, security, and complexity. Furthermore, the proposed approach is compared with related solutions. The presented prototype implementation is based on a test Ethereum network and signing transactions on the banking card. The preliminary results show that SSBI provides an effective solution for integrating the customer’s banking cards to secure open banking identity exchange. Furthermore, it allows the integration of several scenarios to support trusted open banking. The Blockchain layer settings need to be scaled and improved before real-world implementation.

Манипулятивные концепты и их репрезентация в официальных выступлениях Джо Байдена в 2022-2023 гг.

The aim of the study is to identify the manipulative concepts represented by certain linguistic means in Joe Biden’s official speeches and the special mechanisms of influence on the consciousness of the potential US electorate. The scientific novelty of the study lies in determining the concepts objectified in the public speech of the American president in 2022-2023 and in identifying the strategies, tactics and techniques of speech manipulation present in his speech. As a result, it has been found that the manipulative concepts in Joe Biden’s official speeches are represented by the lexemes ‘(Russia’s) Invasion’, ‘Covid’ and ‘Employment’ with the use of the speech strategies of downplay and intensification based on images, sign systems, and life values. Among the manipulation tactics used by the president there are, first, the tactics based on human feelings and needs (physiological needs, life values, the need for security, etc.) and, second, the tactics of manipulative presentation of information (distortion of statistical information; exploitation of digital data, etc.). Most often Joe Biden uses the technique of narrative intimization (the pronouns ‘we’ and ‘our’), which creates the impression of having trustful communication with the audience and the illusion of joint decision-making; sometimes he uses epithets and metaphors, which also possess a great manipulative effect.

A trust management-based secure routing protocol with AUV-aided path repairing for Underwater Acoustic Sensor Networks

Underwater Acoustic Sensor Networks (UASNs) are widely applied in marine based applications, but traditional security mechanisms are not feasible due to the underwater sensor nodes’ limited constraints and capabilities. Moreover, few existing routing protocols for underwater sensor networks considered underwater transmision limited constraints. In this paper, we propose T-SAPR, a trust management-based secure routing protocol with AUV-aided path repairing that addresses these challenges. T-SAPR uses an attention-based long short-term memory (LSTM) to build a trust model that considers node trust, communication trust, and environment surrounding’s trust. T-SAPR evaluates trust evidence to measure the trust level of the sensor nodes in the network and uses energy, packet delivery ratio, and latency jointly to seek optimal routing policies in the reward function of Q-Learning. Additionally, we propose a repairing mechanism with the assistance of AUVs to improve the reliability of UASNs in cases of multiple sensor node failures or the detection of malicious nodes. Evaluation results show that T-SAPR identifies malicious nodes by detecting their anomalous behavior while improving the packet delivery ratio and energy efficiency by 13.3% and 48.1% as compared to existing algorithms such as GEDAR, TADR-EAODV, and AFSA-ACOA-SCP.

Bridge of Trust: Cross Domain Authentication for Industrial Internet of Things (IIoT) Blockchain over Transport Layer Security (TLS)

The Industrial Internet of Things (IIoT) holds significant potential for improving efficiency, quality, and flexibility. In decentralized systems, there are no trust-based centralized authentication techniques, which are unsuitable for distributed networks or subnets, as they have a single point of failure. However, in a decentralized system, more emphasis is needed on trust management, which presents significant challenges in ensuring security and trust in industrial devices and applications. To address these issues, industrial blockchain has the potential to make use of trustless and transparent technologies for devices, applications, and systems. By using a distributed ledger, blockchains can track devices and their data exchanges, improving relationships between trading partners, and proving the supply chain. In this paper, we propose a model for cross-domain authentication between the blockchain-based infrastructure and industrial centralized networks outside the blockchain to ensure secure communication in industrial environments. Our model enables cross authentication for different sub-networks with different protocols or authentication methods while maintaining the transparency provided by the blockchain. The core concept is to build a bridge of trust that enables secure communication between different domains in the IIoT ecosystem. Our proposed model enables devices and applications in different domains to establish secure and trusted communication channels through the use of blockchain technology, providing an efficient and secure way to exchange data within the IIoT ecosystem. Our study presents a decentralized cross-domain authentication mechanism for field devices, which includes enhancements to the standard authentication system. To validate the feasibility of our approach, we developed a prototype and assessed its performance in a real-world industrial scenario. By improving the security and efficiency in industrial settings, this mechanism has the potential to inspire this important area.

Translation policies in times of a pandemic

AbstractIn 2020–22, multilingual vaccination communication became an urgent priority around the world, requiring trusted communication in non-official languages. In Brussels, Melbourne and Shanghai, quite different legal frameworks and language policies were challenged by the need for behavior-change communication in a wide range of culturally and linguistically diverse communities. In all three cases, practices were developed that showed the limitations of existing translation policies. Here we use policy analysis to explore the nature of those challenges, to compare the different solutions found in the three cities, and to propose how policies might be developed and adjusted to enhance time-pressured trust-building communication.

Researcher-patient partnership generated actionable recommendations, using quantitative evaluation and deliberative dialogue, to improve meaningful engagement

ObjectivesTo demonstrate how the 22-item Patient Engagement in Research Scale (PEIRS-22) can be used to develop recommendations for improving the meaningfulness of patient engagement. Study Design and SettingPEIRS-22 previously captured quantitative evaluation data from 15 patient partners in a self-study of the Strategy for Patient-Oriented Research (SPOR) Evidence Alliance. Guided by deliberative dialogue, the current study involved 3 steps: (1) In-depth analysis and interpretation of the PEIRS-22 data produced a lay evidence summary with identified areas for improvement of meaningful engagement; (2) A 3-hour virtual workshop with patient partners and researchers generated initial recommendations; and (3) In two successive post-workshop surveys, ratings by workshop invitees led to consensus on the recommendations. ResultsTwenty-five participants attended the workshops and dialogued on 8 areas for improvement identified from the PEIRS-22 data. Twenty-eight unique initial recommendations led to consensus on 14 key recommendations organized across 4 categories: setting expectations for all team members, building trust and ongoing communication, providing opportunities to enhance learning and to develop skills, and acknowledging contributions of patient partners. ConclusionUsing PEIRS-22 data within a deliberate dialogue elucidated 14 actionable recommendations to support ongoing improvement of patient engagement at SPOR Evidence Alliance, a pan-Canadian health research initiative.

Trust and virtual communication during the COVID-19 pandemic for adults with asthma from low-income neighborhoods: What have we learned?

Low-income and marginalized adults disproportionately bear the burden of poor asthma outcomes. One consequence of the structural racism that preserves these inequities is decreased trust in government and health care institutions. We examined whether such distrust extended to health care providers during the pandemic. We enrolled adults living in low-income neighborhoods who had required a hospitalization, an emergency department visit, or a prednisone course for asthma in the prior year. Trust was a dichotomized measure derived from a 5-item questionnaire with a 5-point Likert scale response. The items were translated to the binary variable "strong" versus "weak" trust. Communication was measured using a 13-item questionnaire with a 5-point Likert scale. Logistic regression was used to examine the association betweencommunication and trust, controlling for potential confounders. We enrolled 102 patients, aged 18 to 78 years; 87% were female, 90% were Black, 60% had some post-high school education, and 57% were receiving Medicaid. Of the 102 patients, 58 were enrolled before the March 12, 2020, pandemic start date, and 70 (69%) named doctors as their most trusted source of health information. Strong trust was associated with a negative response to the statement "It is hard to reach a person in my doctor's office by phone." There was no evidence of an associationbetween the overall communication scores and trust. Satisfaction with virtual messaging was weaker among those with less trust. These patients trust their physicians, value their advice, and need to have accessible means of communication.

“Trust X, because Y”

Abstract Trust is of great importance in modern society, but few studies look at it from a linguistic perspective. This paper explores the discourses of trust based on the data from the BLCU Chinese Corpus (BCC). This paper finds that the communicator’s inner states of trust, suspicion, or distrust could be revealed through various metalanguage labels. This paper also indicates several trustworthiness cues that would help determine whom to trust, including (i) the speaker’s credibility, image, and identity, (ii) the relation between speaker and hearer, and (iii) the information being addressed. Further quantitative analysis demonstrates that credibility plays a vital role in trust building, diminishing, or breaking. Besides, the communicators’ image or relation contributes to their trust-building, but there will be suspicion or distrust if their identity is not as expected. This paper will contribute to the theoretical understanding of trust from a linguistic perspective and an account of how people maintain trust in interpersonal communication.

AWWA Consumer Survey Links Customer Trust and Utility Communication

Journal AWWAVolume 115, Issue 4 p. 79-83 Communications AWWA Consumer Survey Links Customer Trust and Utility Communication Mandy Cawby, Corresponding Author Mandy Cawby [email protected] Search for more papers by this authorMatthew Junker, Matthew Junker [email protected] Search for more papers by this authorAdam T. Carpenter, Adam T. Carpenter [email protected] Search for more papers by this author Mandy Cawby, Corresponding Author Mandy Cawby [email protected] Search for more papers by this authorMatthew Junker, Matthew Junker [email protected] Search for more papers by this authorAdam T. Carpenter, Adam T. Carpenter [email protected] Search for more papers by this author First published: 05 May 2023 https://doi.org/10.1002/awwa.2094Read the full textAboutPDF ToolsRequest permissionExport citationAdd to favoritesTrack citation ShareShare Give accessShare full text accessShare full-text accessPlease review our Terms and Conditions of Use and check box below to share full-text version of article.I have read and accept the Wiley Online Library Terms and Conditions of UseShareable LinkUse the link below to share a full-text version of this article with your friends and colleagues. Learn more.Copy URL Volume115, Issue4May 2023Pages 79-83 RelatedInformation

Health impairment allegations against doctors: Qualitative analysis and insights for Australian general practitioners.

A thematic analysis was conducted of semistructured interviews with 21 doctor-patients and four doctors' health experts. Doctor-patient participants had experienced a past or family psychiatric history, personal loss or trauma, access to drugs at work, workplace stress or recent patient death or suicide. Many avoided seeking care and were significantly unwell when notified to medical regulators. Regulatory processes caused distress, symptom relapse, suicidality, financial pressures and work difficulties. Doctor-patient participants sought assistance from GPs, doctors' health services, medical defence organisations, recovery groups and benevolent associations. When treating doctor-patients, GPs can consider targeted mental health screening, openly discussing mandatory reporting obligations and accessing advice from their medical defence organisation or local doctors' health service. Trust and clear communication benefits doctor-patients and the wider communities they serve.

The Role of the IR Function in Crisis Management: Communicating with Investors During Times of Uncertainty

The role of the investor relations (IR) function in crisis management is essential for effectively communicating with investors during times of uncertainty. Crisis management involves strategic processes undertaken by organizations to respond to unforeseen events that can significantly impact their reputation, operations, or financial performance. Timely and accurate communication with stakeholders, including investors, is crucial in addressing concerns, maintaining trust, and safeguarding the organization’s long-term viability. The IR function acts as a bridge between the company and its stakeholders, providing accurate and timely information to maintain trust and mitigate the negative impact of a crisis on the company’s reputation and financial performance. By ensuring investors have access to up-to-date and reliable information, the IR function helps build trust, enables informed decision-making, and fosters understanding and collaboration. Transparency, trust, and effective communication strategies are vital in crisis management to minimize uncertainty and instill confidence in investors, protecting the company’s reputation and shareholder value. IR professionals play a crucial role in gathering and disseminating accurate information, maintaining transparency and credibility, and providing valuable insights for informed decision-making and adaptation to changing circumstances.
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