Process Management Community Research Articles

Communication Management Corporate Social Responsibility Program Pt. Perkebunan Nusantara V

The existence of corporate social responsibility [CSR] is a requirement included in the State-Owned Enterprises [SOEsBUMN]. The presence of this CSR contributes to creating social investment. Community development and empowerment programs conducted by PT. PN V as a state is an example. The state-owned company doing the Partnership Program and Community Development [CSR] that there are obstacles in the form of complaints in its implementation. This study aims to [1] to analyze and explain the Partnership for community empowerment evaluation conducted by PT. PN V as a communicator. [2]. Analyze and explain the response of the people who benefited Partnership program in an effort to empower as communicant. This study uses manajemn approach and communication as a theoretical framework. The method used is descriptive qualitative. Data were collected through interviews supported the data documentation. The data collected was analyzed qualitatively. The study concluded that [i]. Evaluation partnership program as a form of communication management process should be implemented in an integrated manner. The final results will not be obtained if the company empowers people or communicators just berlandasakan policy alone, and do not attract sympathetic communicant. [ii] In the meantime, the public response as a communicant of the evaluation found that the complaint indicates that the community empowerment program is not identical to that put forward the principle of participatory evaluation stages. So that the evaluation for the communicant regarded as something difficult, is not mutually beneficial. In this context the communicant success or failure is also part of a program.

An investigation of the role of communication in IT projects

Purpose – The purpose of this paper is to explore communication management in information technology (IT) projects and to identify barriers to communication, from both individual and organisational standpoints, and from distinctive stakeholders' points of view (project management office (PMO), project manager, IT and business personnel). Design/methodology/approach – A case-based research in a large IT service provider was conducted, mixing qualitative and quantitative data. A literature review shed light on different epistemological fields, and different aspects of communication in IT projects were analysed and different perspectives were brought together in a communication integrated framework (CIF). Several data collection methods were combined. Structured and unstructured interviews of 78 participants (PMO, IT and business personnel), PMO archival data, and survey-based research were performed in order to achieve triangulation. Findings – The contribution of the CIF to project communication management theory can be summarized as follows. First, the framework considers different perspectives, from the individual to the organisational, which affect communication during IT projects in the form of an integrated system approach. Second, the contingency perspective of different stakeholders are explored, particularly as regards the PMO, IT and business personnel. The case revealed an inconsistency: on the one hand, the importance of communication is exalted by all the analysed stakeholders, and on the other hand, the communication processes and practices proposed by the PMO and formalised in the company's project management (PM) methodology are neither followed nor prioritised by project managers. Research limitations/implications – This study was dependent on self-reported perceptions. It embraced IT projects, and new studies should be done for other types of projects. The focus is within a specific organisation and its characteristics conditioned the findings. Practical implications – CIF allows improving the assessment of the communication area in projects. An important managerial implication of this study is that the adoption of a standardised PM framework is not sufficient for the elimination of barriers to communication. The study suggests that firms should consider manners of developing the communication management process, as well as increasing the efficient use of performance report and communication tools to reduce detrimental conflict. Originality/value – The paper proposes a framework. CIF allows to considering different perspectives, from the individual to the organisational level that affect communication in IT projects.

A Gestão da comunicação interna das instituições públicas: um recurso esquecido

Analyse the internal comunication of the organizations considering the changes occurred at the national and international levei. Suggests important changes in the communication management process, strategic aspects, with the objective of making the development of a new praticai management in public organizations. Pinpoint the need for communication managers in public organizations to let go of currently used traditional bureaucratic models and promote an integrated communication at ali leveis of service. Probably the contribution that such professional could give to directors, managers and other employees at different leveis would be to spread the awareness of the communication point raised in this text.