Department Of Communication Research Articles

REPORT ON CASE-BASED STUDY OF CULTURE-FORMING ELEMENTS WITHIN SELECTED COMPANY CULTURE

This paper is concerned with communication and culture-forming elements within companies. Thepurpose of this paper is to report on the study that was conducted in order to decide whether culture-formingelements of company culture in the Slovak business context have a considerable impact on job satisfaction of theemployees. The most crucial concepts of this paper are the culture-forming elements and the term job satisfaction.The role of language and culture is closely explained in relation to these core concepts. This paper also drawsattention to intercultural communication, company culture, job satisfaction and it maps current situation within thefield emphasising the strong influence of the American tradition of the corporate culture. It examines mutualinfluence of the values on the national and organizational levels. Findings are set forth based on the case-based studyanalysis of company culture enhanced with a data-driven approach. This in-depth analysis of company cultureserves as a sample confirming the interrelationship between the culture-forming elements and job satisfaction and itexplores tendencies and strategies such as taking control of fluctuation and job performance. Besides, a uniquelinking between the language element and other elements such as vision has been recognized. These insightsexemplify strong dependence on the culture-forming elements and job satisfaction. The findings reported in thispaper refer to the differences in the perception of culture-forming elements and it also examines the origin of variouscompany-culture elements comparing trends to American corporate culture. This paper addresses the formation ofcompany culture in terms of knowledge from Communication studies, Cultural studies, Intercultural Communicationand Sociolinguistics and recommends transferring knowledge from these fields into practical applications. Insightshighlighted in this paper can help professionals from Human resources and Communication departments whenforming and re-building attractive company cultures strengthening employee job satisfaction whereby it highlights aneed for interdisciplinary cooperation in order to transfer the knowledge from these scientific fields into practicalapplication and let modern society benefit from the contemporary findings from Humanities. Based on this culturalresearch, this paper does not only offer recommendations for the selected company, but it brings contributions interms of company culture. The outcome of this thesis contributes highly to the best practices shared within businessstudies and provides the east innovation efforts in Slovakia with ways to empower their company cultures and so tomotivate their employees and it is believed that application is not bound only to Slovak business context.

Optimization of Government Communication Department of Tourism, Youth And Sports of Maros Regency in Rammang – Rammang Tourism Village Development in Bontoa District

The purpose of this study was to examine the optimization of Communication Department of Tourism, Youth and sports as well as inhibiting and supporting factors in the development of Tourism Village. This study uses the method of quality description, with information in this study as many as eight (8) people, data collection techniques through observation, interviews and documentation.
 The development of Rammang – Rammang Tourism Village is to build image and cooperation by doing development to the tourism management community through training on improving human resources capacity to improve the welfare and prosperity of the community in managing a directed Tourism Village. The supporting and inhibiting factors are in the management of Rammang-Rammang tourism development as a geological park or geo park Maros-Pangkep, because Rammang-Rammang is the 2nd largest karst mountain area in the world.

Got funds? Best practices for successful grant applications

LAS VEGAS — “I spent about 16 years at Syracuse University, in their emergency communications department. In [this] my former job, ‘no’ was never an option. I had to find a solution [to whatever problem we faced]. Grant funding is similar,” Shannon Day, Grants Development Consultant, Grants Office, LLC, said.

Craft a compelling narrative for grant funding success

LAS VEGAS — “I spent about 16 years at Syracuse University, in their emergency communications department. In [this] my former job, ‘no’ was never an option. I had to find a solution [to whatever problem we faced]. Grant funding is similar,” Shannon Day, Grants Development Consultant, Grants Office, LLC, said.

Cooperating Teachers’ Best Practices for Mentoring #1: Supporting Cooperating Teachers

This initial article in the Best Practices for Mentoring series provides SBAE cooperating teachers with a basic understanding of their role as cooperating teachers and mentors, as well as introduces the three major areas of focus for these best practices. Written by Heather R. Nesbitt and Debra M. Barry, and published by the UF/IFAS Department of Agricultural Education and Communication; 4 pp.https://edis.ifas.ufl.edu/wc419

Cooperating Teachers’ Best Practices for Mentoring #2: Social Support

Social support is most often considered the care of the student teacher’s problems. This publication will break down the major areas of social support and provide real-world examples of how to implement them during the internship. Written by Heather R. Nesbitt and Debra M. Barry, and published by the UF/IFAS Department of Agricultural Education and Communication; 3 pp.https://edis.ifas.ufl.edu/wc420

Assessing changes in the public communication of higher education institutions: A survey of leaders of Swiss universities and colleges

Over the past decades, higher education institutions (HEIs) across the world have institutionalized communication departments and played an increasingly important role in communicating science to the public. While a growing body of research has analyzed the practices and structures of central communication departments in HEIs, little is known about developments over time. This study examines perceived changes in HEI communication along different analytical dimensions and across HEI types. Conceptually, neo-institutional theory is used to derive the factors that foster this change, specifically the new public management reforms and the accompanying coercive, normative, and mimetic pressures on HEIs. The empirical study is based on a survey of 196 members of HEI leadership in Switzerland. The results show that, according to organizational leaders, HEI communication has diversified and intensified considerably over the last five to ten years. It has also become – albeit to a somewhat lesser extent – more professional and strategic. Multiple linear regression analysis reveals that the strongest predictors of perceived change in HEI communication are the goal to build public reputation, the perceived competition among HEIs for public reputation, and the observation of other Swiss HEIs. The study outlines implications for future research and for HEI communicators.

Design of Attendance System for Pemalang Diskominfo Employees Using Design Thinking Method

Employees are an important part of carrying out the obligations of the Communication and Information Office (Kominfo) Pemalang Regency. However, the management of employee data for recording attendance at the Department of Communication and Information of Pemalang Regency is still processed manually, so that the attendance process management is considered ineffective and inefficient. Therefore, it is necessary to create an Employee Presence System that can manage employee attendance data. The goal is to facilitate the process of managing employee attendance data and making attendance data more precise. A data collection method is applied in making the system is an interview. In the interview, consultations and direct questions and answers were conducted with the field supervisor regarding the system requirements to be made. The design of this system uses the design thinking method. The design thinking method is carried out sequentially from one stage to another. There are five stages in the design thinking method: empathy, determination, ideas, prototypes, and testing. From making a system with this method, a design for an employee attendance system is produced that is comfortable to look at and easy to use in all circles.

Web-Based Employee Attendance System Development Using Waterfall Method

Employees are one of the important elements in carrying out the duties and functions of the Pemalang Regency Communication and Information Department (Diskominfo). However, the management of employee data for recording the attendance of Non Pegawai Negeri Sipil (Non PNS) employees at Diskominfo Pemalang Regency is still done manually so it is not effective and efficient. Therefore, it is necessary to create an Employee Presence System that can manage employee attendance data. The goal is to facilitate the process of managing employee attendance data and make attendance data more accurate. The data collection method used in making the system is an interview. In the interview, consultations and direct questions and answers were conducted with the field supervisor regarding the system requirements to be made. Making this system using the waterfall method. The waterfall method is carried out sequentially from one phase to another. There are five phases in the waterfall method, namely requirements analysis, system design, implementation, system testing, and operation and maintenance. From making a system with this method, an employee attendance system is produced that can manage employee attendance data at the Communication and Information Department of Pemalang Regency.

Distance teaching in media departments in times of the COVID-19 pandemic. Experiences from six Arab countries

The present study describes, assesses, and compares the experiences of distance teaching in media and communication departments in six Arab countries, including Egypt, Tunisia, Iraq, Yemen, Oman, and Qatar, during the early phase of the COVID-19 pandemic in the spring of 2020. Three research questions were answered through a cross-country comparison. 1) Which organizational steps and arrangements had to be taken by the administration and teaching staff to transition to distance teaching? 2) How was distance teaching perceived by students in the six countries? 3) How was the transition evaluated by the teaching staff, and which suggestions can be made for the future? To answer the questions, we collected empirical data from different groups involved in the teaching process, including teachers, administration, and students, through interviews, focus groups and a questionnaire. Results show that the necessity of teaching online from a distance took most Arab universities by surprise. A lack of infrastructure and financial means proved to be the most relevant problem in conflict-ridden countries like Iraq and Yemen, but also in Egypt and Tunisia. Given their low expectations, students were generally satisfied with the digital tools used in their institution, even though in some countries, the skills of the teachers were underdeveloped, and the infrastructure was lacking. The teaching staff, however, highlighted that they saw these changes as a move toward the modernization of their teaching.

The Tenure and Promotion Standards Used to Evaluate Creative Scholarship in the Media and Communication Fields

The tenure and promotion system influences whether, how, and the extent faculty members produce creative scholarship. A thematic analysis of 69 media and communication departments’ documents was carried out to systematically assess creative scholarship standards. The results showed most documents formally recognized creative scholarship and equated it to traditional research. Results showed less concreteness in comparison with traditional research standards. Artistic and professional peer review criteria such as securing awards, exhibitions, and festivals were the primary evaluative approaches. One implication is that leadership and senior faculty members need to rethink how to evaluate impact because scholars often seek to engage local nonacademics.

The Effect of the E-Performance Application and Competency Assessment System on the Performance of Civil Servants with Job Satisfaction as an Intervening Variable in the Context of the Department of Communication and Information of Labuhanbatu Regency

Human Resources (HR) has an important function in determining the success of organizations in facing the challenges of globalization and digitalization. To face these challenges, organizations are required to prepare superior and competent human resources. Since 2014, the government has been implementing e-Performance applications in both the central and local government environments. The purpose of this study is to analyze the effect of the application of the e-performance and competency assessment systems on the performance of civil servants and also the effect of the application of e-performance and competency assessment systems on the performance of civil servants through job satisfaction of civil servants of the Communication and Information Office at Labuhanbatu Regency. This study uses a structured questionnaire instrument with an interval scale to measure the application of the e-Performance and Competency assessment systems, job satisfaction, and performance of civil servants of the Communication and Information Office at Labuhanbatu Regency. The non-probability sampling technique is by using census sampling to sample as many as 42 respondents. The collected data was analyzed using descriptive statistics and path analysis. This study shows that the application of the e-performance assessment system, competence, and job satisfaction have a positive and significant effect on the performance of civil servants of the Communication and Information Office at Labuhanbatu Regency. Keywords: Application of E-performance Assessment System, Competence, Job Satisfaction, Civil Servant Performance

EFEKTIVITAS PENERAPAN INOVASI PELAYANAN PUBLIK DALAM PENGEMBANGAN E-GOVERNMENT ( Studi Kasus Aplikasi Sp4n Lapor! Di Provinsi Sumatera Selatan )

 This paper discusses the effectiveness of the application of SP4N LAPOR! in South Sumatra Province. The purpose of this study was to determine the effectiveness and usefulness of the application made by the government, namely the SP4N LAPOR! in South Sumatra Province. The approach used in this research is descriptive research, which is a type of research that seeks to describe phenomena/events as they are. The research method used in this research is qualitative research. Qualitative research is a research and understanding process based on a methodology that investigates a social phenomenon and human problem based on data. Data collection methods used to collect data in qualitative research generally use observation, interviews, and documentation studies. The research uses the Effectiveness theory of Campbell JP which states that there are four factors, namely program success, target success, output and input levels, and the last is the achievement of overall goals. Based on the results of the research and discussion conducted, the researcher can conclude about the effectiveness of the application of the SP4N LAPOR! in South Sumatra Province, it is said that it has not been effective as seen from less than 70% of archived reports than those that have been completed and 84% of the public do not know the existence of this application. The suggestion from this research is that the government of South Sumatra, in this case the Department of Communication and Information, should be more routine in conducting socialization related to the application and procedures for using the SP4N LAPOR! by optimizing the role of social media, conducting socialization in the sub-district office/lurah as well as conducting socialization among students.Keywords : Effectiveness, Public Service Innovation, SP4N LAPOR! Application

Implementation of E-government in Education Services through the Development of Education Management Information Systems (SIMDIK) in Malang City

Electronic Government (E-government) application in various regional apparatus organizations is the government's effort to provide excellent public services to the community. The implementation of e-government through the development of an Education Management Information System is a policy taken by the Malang City Government to solve educational management problems and provide optimal educational services. This research is qualitative research with a case study approach. The research location is in the Department of Education and Culture of Malang City and the Department of Communication and Information Technology of Malang City. The findings of researchers in the field indicate uncertainty in the implementation of e-government through the development of an education management information system (SIMDIK) in Malang City. The massive commitment of the institution is inversely proportional to the support of the state civil apparatus. It impacts uncertainty in the implementation of e-government through the development of education management information systems in the city of Malang. This inconsistency is motivated by inadequate resources. In the end, the implementation of e-government through the development of education management information systems in Malang City failed. The existence of these failures impacts the non-fulfilment of the dimensions of smart governance, which at the same time hinders the realization of good governance.

Institutional Toolkit to Counter Fake News and Disinformation in the EU: Challenges and Achievements

The body of the article goes on to discuss the problem of the European Union’s leading institutions’ efficiency in combating fake news and disinformation, which has appeared to be a major threat to democracy in a modern world. The author’s focus revolves around the problem concerning the EU establishing a regulatory framework as well as an efficient institu-tional toolkit aimed at identifying, refuting, countering fake news and disinformation as well as media education development. In particular, there was the rise and the rise of the Strategic Communications Department (StratCom) and its working groups, the EU Hybrid Fusion Cell as a structural unit of the EU Intelligence and Situation Centre within the Framework of the European External Action Service (EEAS) and the research institution – the European Centre for Countering Hybrid Threats were established. Noteworthy, to improve the efficiency of information exchange in the EU, EEAS has launched the Rapid Alert System to ensure joint awareness of the situation related to the spread of disinformation in EU member states as well as the development of common responses, however, due to the lack of trust between EU members, the System is not actively used by all of them. The next crucial steps of combating disinformation and misinformation through media were two projects efficaciously launched by the European Commission, namely SOMA (Social Observatory for Disinformation and Social Media Analysis) started up in 2018 and SOMA (Social Observatory for Disinformation and Social Media Analysis) in 2020, respectively. The European Digital Media Observatory (EDMO) was set up as a hub for fact-checkers to jointly fight fake news and disinformation. The author emphasises that despite the fact that EDMO was supposed to replace SOMA, both projects are equally efficient and successful. Furthermore, despite the rise of high-profile EDMO, stakeholders, in particular fact-checkers and media literacy experts still hold a significant sway, which resulted in its failure in achieving their ambitions to finally tackle the spread of misinformation and fake news.

Strategi Smart Tourism Pemerintah D.I. Yogyakarta di Era New Normal

Crowd prevention imposed by the implementation health protocol of covid-19 caused decrasing tourism sector income, particularly in the province of D.I. Yogyakarta. Local government of Yogyakarta established SIWIGNYO as a program to revitalise tourism economic development in the new normal period. Based on qualitative research method, data obtained from literature reviews on research publication, government reports, and content analysis on digital information and social media contents, such as Youtube, as well as the online applications. It examines the optimalization of the Visiting Jogja and Jogja Pass created by the Department of Tourism in partnership with the Department of Communication and Information as online application to support Yogyakarta smart tourism destination. Visiting Jogja was developed to offer comprehensive details on tourist locations, weather predictions, and both cash and non-cash ticket reservations. The government can also get real-time statistics data to count tourism arrivals for each destination. Meanwhile, the Jogja Pass used to self-screening tool that determines visitor IDs, suggestions for medical services, and the management of crowd prevention. Promotion of tourist destinations by the DIY government utilizes Virtual Tour 360 through the youtube channel. The results of this study conclude that DIY tourism policy innovation provides systematic information, transaction certainty, and is easily accessible to the wider community, both visitors and economic actors.

Digitalization in corporate communications: understanding the emergence and consequences of CommTech and digital infrastructure

PurposeThis article studies the digitalization of corporate communications and the emergence of communication technology (CommTech). The authors show communicators' expectations regarding digitalization, gauge the current level of digitalization across communication departments and agencies and examine the effectiveness of strategic approaches to manage digitalization.Design/methodology/approachThe authors conceptualize the phenomenon of CommTech and propose a framework for studying CommTech's emergence and consequences by combining (1) recent theorizing on digitalization in corporate communications, (2) the concept of digital maturity from information systems research and (3) a socio-technical approach to analyze the development of work systems. The authors apply this framework in a quantitative study (n = 2,664) among communication practitioners from 46 countries.FindingsWhile digitalization of both communication activities and the underlying support infrastructure is seen as critically important among communicators, a large fraction of communication departments and agencies are still assessed as digitally immature. Further, data reveal the relevance of different (technology, tasks, structure and people) dimensions of digitalization strategies and the influence of such strategies on the digital maturity of communications.Practical implicationsThe framework and empirical instruments developed in this study help practitioners to uncover and evaluate the level of digital maturity of communication departments and agencies. This allows to identify current challenges and future opportunities for improvement.Originality/valueThe authors propose a concise definition for the much-debated concept of CommTech and develop a new theoretical framework for understanding CommTech's emergence and consequences in the profession. This empirical work constitutes the first large-scale study on the digital maturity of communication departments and agencies.

The model of maximum productivity for research universities SciVal author ranks, productivity, university rankings, and their implications

Aware of the growing importance of global rankings, universities aim to enhance their positions. However, the exact relation between research productivity and ranking positions is not fully understood in recruitment processes. Taking the field of communication as a case study, this paper analyzes the scholarly performances of 6291 faculty members from 172 QS top-ranked communication departments, and it also offers an experiment in which we tested top departments’ interest in recruiting a highly productive communication scholar. We found that while both departments and scholars are aware of the connection between productivity and excellence, there is still room for improvement. Even in the top ranked communication departments, there is a significant scarcity of best-performing scholars, but it is hard to employ a top scholar beyond the usual job posting methods. Contrary to the Standard Model of Productivity, whereby recruitment is based on assumptions and potential, we offer our Model of Maximum Productivity where both recruitment and assessments are based on scientometrics, productivity and evidence alone.

Relaciones entre periodistas y gabinetes de comunicación de los clubes de fútbol en España / Relations between journalists and communication offices of football clubs in Spain

Resumen Los clubes de fútbol en España, principalmente los que componen la Primera División y la Segunda División, han evidenciado notables cambios en las políticas de comunicación en los últimos diez o quince años. Los gabinetes de comunicación son áreas tan profesionalizadas, que llevan a cabo una intensa actividad informativa, utilizando todos los canales a su alcance para hacer llegar el mensaje a todos sus públicos, incluidos los medios de comunicación. Este estudio dará una visión concreta de cómo se comportan estos departamentos con los periodistas que habitualmente informan de estos clubes, qué facilidades tienen, qué impedimentos se encuentran, qué pueden hacer cuando acuden a cubrir informativamente un partido de fútbol o un entrenamiento. Para ello, se ha utilizado la técnica de la entrevista en profundidad, tomando el pulso a dieciocho periodistas que cubren a diario la información de los principales clubes de fútbol que son objetos de esta investigación. Los resultados demuestran que los clubes, y, por ende, los gabinetes de comunicación, no necesitan a los periodistas para informar, por lo que estos han debido desarrollar nuevos hábitos que según la importancia o el seguimiento que tenga la entidad, aumentan los impedimentos que encuentran para desarrollar su labor informativa.Palabras clave: Gabinetes de comunicación, periodistas, clubes de fútbol, redes sociales.AbstractFootball clubs in Spain, mainly the First and Second Division ones, have experienced a few changes regarding the forms of communication in the last ten or fifteen years. The communication offices are so professionalized areas that they carry out an intense informative activity, using all the channels at their disposal to get the message to all their audiences, including the media. This study will give a specific vision regarding how these departments behave with news reporters that usually give out information about these clubs; what assets they have, what inconveniences are there, what can they do when they are broadcasting information on a football match, or a training session. In addition, the role of social media will be examined, both the club as a whole and the individual players’. For this, the in-depth interview technique has been used, taking the pulse of eighteen journalists who daily cover the information of the main soccer clubs that are the object of this investigation. The results show that clubs, and therefore the communication departments, do not need the journalist to inform, as the informers have had to develop new habits and, the greater the importance of the entity, the greater are the inconveniences regarding the developing of its informative duty. The way of this research has been more complex than expected. Not all journalists have been open to carry out this work, for this reason the time for its development has been longer than expected. It can be noted that at least one journalist who has been interviewed works in cover the work of the main soccer teams in Spain, most of them in the First Division and others historical at the moment play in the Second Division. Those who have seen fit to ask the interview for the investigation were predisposed from the first moment, even offering to provide data and comments on the differences that exist between their first years of work as journalists of these clubs to current days. They find more difficulties than facilities, which prevent them from carrying out their work as journalists. One of the most important details during the conversations has been the speed with which they have had to adapt to the new demands, having to be up-to-date as far as social networks are concerned. These tools are essential to be able to be informed, in many cases, of what footballers do or say when they do not want to attend to the media, either due to the demands of the club or the player, who is reluctant to answer the questions from journalists. Applications such as Twitter or Instagram have become the best allies for journalists to reach the news on more than one occasion, considering themselves as a primary source. Thequestion is different nowadays because these football players' messages can be read at the same time for the followers. Another surprising aspect of the investigation is the different way some clubs treat journalists. There are remarkable differences between the so-called ‘big clubs’ with the rest of them. There are clubs that prohibit the access to team training sessions or that open the possibility that fans can see how some squads work.Keywords: Communication departments, journalist, football clubs, social media.

Relaciones entre periodistas y gabinetes de comunicación de los clubes de fútbol en España

Football clubs in Spain, mainly the First and Second Division ones, have experienced a few changes regarding the forms of communication in the last ten or fifteen years. The communication offices are so professionalized areas that they carry out an intense informative activity, using all the channels at their disposal to get the message to all their audiences, including the media. This study will give a specific vision regarding how these departments behave with news reporters that usually give out information about these clubs; what assets they have, what inconveniences are there, what can they do when they are broadcasting information on a football match, or a training session. In addition, the role of social media will be examined, both the club as a whole and the individual players’. For this, the in-depth interview technique has been used, taking the pulse of eighteen journalists who daily cover the information of the main soccer clubs that are the object of this investigation. The results show that clubs, and therefore the communication departments, do not need the journalist to inform, as the informers have had to develop new habits and, the greater the importance of the entity, the greater are the inconveniences regarding the developing of its informative duty. The way of this research has been more complex than expected. Not all journalists have been open to carry out this work, for this reason the time for its development has been longer than expected. It can be noted that at least one journalist who has been interviewed works in cover the work of the main soccer teams in Spain, most of them in the First Division and others historical at the moment play in the Second Division. Those who have seen fit to ask the interview for the investigation were predisposed from the first moment, even offering to provide data and comments on the differences that exist between their first years of work as journalists of these clubs to current days. They find more difficulties than facilities, which prevent them from carrying out their work as journalists. One of the most important details during the conversations has been the speed with which they have had to adapt to the new demands, having to be up-to-date as far as social networks are concerned. These tools are essential to be able to be informed, in many cases, of what footballers do or say when they do not want to attend to the media, either due to the demands of the club or the player, who is reluctant to answer the questions from journalists. Applications such as Twitter or Instagram have become the best allies for journalists to reach the news on more than one occasion, considering themselves as a primary source. Thequestion is different nowadays because these football players' messages can be read at the same time for the followers. Another surprising aspect of the investigation is the different way some clubs treat journalists. There are remarkable differences between the so-called ‘big clubs’ with the rest of them. There are clubs that prohibit the access to team training sessions or that open the possibility that fans can see how some squads work.