Commitment Of Members Research Articles

PERAN KEPUASAN MEMEDIASI PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS (STUDI KASUS PADA PT KASI GARUDA BALI)

Loyalty is a positive attitude from plasma members (chicken farmers) towards the core company in a cooperative partner relationship. Loyal plasma members will make repeated collaborations, refuse to cooperate with other core companies, even recommend core companies that are invited to cooperate with other breeders. This research was conducted at PT Kasi Garuda Bali, a nucleus-plasma partnership company on broiler farms, involving all plasma members (40 plasma members) as respondents. The method used is non-probability sampling with saturated sampling technique through the distribution of questionnaires. The analysis technique used is path analysis. Based on the results of the analysis, it was found that service quality has a positive and significant effect on loyalty, service quality has a positive and significant effect on satisfaction, satisfaction has a positive and significant effect on loyalty, and satisfaction plays a significant role in mediating the effect of service quality on loyalty of plasma members. This shows that the better the quality of services provided by the core company and the more realized the expectations of plasma members when collaborating, the higher the loyalty of plasma members to continue to cooperate with partners.
 Keywords: service quality; satisfaction; loyalty

MEASURING PERCEPTIONS AND THE DRIVERS OF MEMBERSHIP COMMITMENT OF COCOA FARMERS’ COOPERATIVE SOCIETIES IN ATWIMA MPONUA DISTRICT, GHANA

Limited studies exist on the commitment of members to cooperative societies. Therefore, the study sought to measure perceptions of membership and the drivers of membership commitment of cocoa farmers' cooperative societies in the Atwima Mponua District of Ashanti Region, Ghana. Data was collected from a sample of 400 cocoa farmers through a multi-stage sampling technique. Descriptive statistics (mean and standard deviation) and inferential statistics (binary logit regression) were used in analyzing the data. Results show that cocoa farmers agree that they benefit from the cooperative and they appreciate the management, marketing and business, internal dynamics and public interest of their cooperatives. The study also discovered that farm age, access to extension service, farming experience, farmer status, cooperative benefits and internal dynamics are critical to obtaining commitment in cooperative societies. The study shows the need for the Ghana Cocoa Board to improve farmers’ access to extension services so as to improve their commitment in cooperative societies. Cooperative organizations are encouraged to consider the perceptions of the cocoa farmers and their socio-economic characteristics in order to elicit the desired commitment.

The Hospital of Tomorrow Case Study: Multidisciplinarity, Inclusiveness and Holistic Approaches to Foster Innovation in Complex Organizations.

This case study describes and analyses an action research initiative undertaken by management, staff and WHO at the St. Orsola-Malpighi Polyclinic in Bologna, Italy. The initiative utilised staff engagement approaches developed during the COVID-19 pandemic to rethink and reshape future development plans. The initiative provides a 'how-to' case study for complex health facilities on ways to create similar multisectoral, inclusive and holistic processes in planning structural, functional and organizational solutions for their 'hospitals of tomorrow'. The case study utilised an action research approach coordinated by a team of WHO facilitators in close collaboration with the Board of Hospital Directors. Heterogeneous and multidisciplinary working groups were created, with members from different levels of the hospital staff. In the context of facilitated group meetings held weekly over a one-year period, participants were asked to review topics of interest to future plans of the hospital and make recommendations on effective/innovative ways of addressing these in the short and long term. Working groups focused on different challenges. The initiative was successful in creating and sustaining broad staff engagement in the future planning processes. 80% groups maintained high staff participation throughout the entire project year. Participating staff reported enhanced communication and cooperation between departments represented in different groups. 87% of the proposed plans suggested by the working groups were approved by the Board for implementation. Key factors contributing to the high approval rate of plans, strong engagement record of staff and enhanced cooperation between involved departments; included: multisectoral/cross hierarchal staff involvement, group attention to defining time-bound contextual goals, flexible implementation monitoring approaches, personnel skills and profiles of participants, direct and open communication at all levels and times, member commitment and clear exit strategy. The case study is presented as a model to stimulate similar actions in other complex health care facilities.

How COVID-19 Impacted Community Health Coalition Functioning and Strategies Used to Adapt

Background/Objective: Community health coalitions are important resources for positively impacting health. Recent research analyzed how COVID-19 affected health coalition operations. This literature review examined both gray and peer reviewed literature to investigate the effect.
 Methods: A manual search of the Association for Clinical and Translational Science’s (ACTS) – Journal of Clinical and Translational Science (JCTS) 2022 Abstract Supplemental Volume 6 – Issue – s1 and the American Public Health Association’s (APHA) 2021 Poster Session – PS1042.0 School Health & Wellness: Promoting School Health through Innovative Programs and Partnerships was performed. Additionally, the Journal of the American Medical Association (JAMA), PubMed, and OVID databases were searched for relevant articles. In total, 3393 articles were provided by the search strategy and 114 remained after removal of the duplicates, title, and abstract screening. After full-text examination, 52 were included for analysis.
 Results: Of the 52 articles analyzed, 19 discussed pausing in-person coalition activities, 7 discussed member commitment or enthusiasm, 6 indicated decreased funding, 4 indicated a change in meeting frequency, and 1 indicated decreased attendance. Additionally, 42 articles mentioned incorporating technologies to communicate virtually. The three most common virtual communication methods were phone [voice call] (22), email (19), and unspecified (18). Twenty-three articles indicated new or existing health coalition partnerships were leveraged to rapidly establish trust with communities.
 Conclusions: Incorporating virtual communication technologies was commonly used to avoid communication disruptions during the pandemic, but the variable impacts should be considered in future public health crises. Furthermore, the study determined a viable option to rapidly establish trust with new communities may be leveraging existing−or creating new−partnerships with organizations that have long-standing ties with target communities.
 Impact and Implications: This paper serves as a resource for possible strategies that health coalitions can incorporate into their operations to potentially improve resilience in public health crises until additional research is conducted.

Leadership Communication Patterns Of Madrasa Principal In Internalizing Commendable Morals

The communication patterns of a madrasa principal can be done in various ways to influence or motivate subordinates to achieve the organizational goals. This qualitative research aims to describe and analyze the communication pattern done by principal of State Madrasa of Eelementary 1 Banyumas. Observation, in-depth interviews, and documentation are data collection methods carried out to madrasa principal, teachers, and students. The results indicated that the communication patterns used by madrasa principal include communication, interactional, social-psychological, persuasive, and newcomb. In addition, he also uses written and oral communication on matters considered urgent and important. The conducive madrasa culture and the commitment of all madrasa members play a significant role in the implementation of communication model.

Analisis Partisipasi Anggota Dan Perkembangan Sisa Hasil Usaha (SHU) Dalam Rangka Meningkatkan Pengembangan Koperasi Polres Solok Kota

Analisis Partisipasi Anggota Dan Perkembangan Sisa Hasil Usaha (SHU) Dalam Rangka Meningkatkan Pengembangan Koperasi Polres Solok Kota

The Elementary School Students’ Thinking on Islamic Moderation: Tracing the construction of the NU Elementary School’s Curriculum in the regency of Kediri

<span lang="EN-US">Elementary schools were a group that was strongly influenced by the values of religious radicalism, then how elementary schools were able to transmit moderation and internalize it to students, considering that so far, the study of Islamic moderation had not seriously targeted the world of basic education. The object of this research was to examine the NU Elementary School of Insan Cendekia Kediri by using a qualitative sociological phenomenological research method. This study produced Islamic moderation reasoning through the construction of an Islamic elementary school curriculum, as follows: First, the understanding of <em>ahlusunnah wal jama'ah</em> (aswaja) was used as the basis for curriculum preparation, the school integrates the 2013 curriculum and the Ma'arif NU curriculum, schools implement an integrated activity-integrated curriculum system, thus enabling parents and teachers to carry out education together; Second; Internalization was done by combining academic education, religion, skills, and attitudes. In the learning process, the Elementary School of NU Insan Cendekia Kediri combines various learning methodologies, as well as child-friendly schools, character-based learning, instilling school culture, and religious learning applications. For this reason, in practice, many things at school prioritize an attitude of being moderate (<em>tawwasut</em>), tolerant (<em>tasamuh</em>), not extreme, balanced (<em>tawazun</em>), and always taking a consistent attitude (<em>i'tidal</em>) as the basis for developing Islamic moderation reasoning in schools. The curriculum implemented by NU elementary schools could shape Islamic moderation reasoning. This could be seen from the formation of the moderate character of students during activities at school. As well as the commitment of all school members to be a very important factor in realizing students with moderate Islamic ideological characteristics.</span>

An Analysis on Leisure Attitudes and Organizational Commitment of Student Community Members

Bu araştırma, öğrenci toplulukları üyesi öğrencilerin boş zaman tutumları ve örgütsel bağlılıklarını belirlemek amacı taşımaktadır. Araştırmanın çalışma evrenini, Muğla Sıtkı Koçman Üniversitesi öğrenci topluluklarına bağlı üye öğrenciler oluşturmaktadır. Örneklem grubunu ise, araştırma evreni içerisinden gönüllü katılım sağlayan 362 üye öğrenci oluşturmaktadır. Veri toplama aracı olarak, kişisel bilgi formu, Akgül ve Gürbüz (2011) tarafından Türkçe uyarlaması yapılan “Boş Zaman Tutum Ölçeği” ile Ergün ve Çelik (2019) tarafından Türkçe uyarlaması yapılan “Örgütsel Bağlılık Ölçeği” kullanılmıştır. Araştırmada, iki bağımsız değişken arasındaki farkın ortaya konmasında T-Testi ve ikiden fazla değişkenler arası farkın belirlenmesinde ise One-Way ANOVA testleri yapılmıştır. Ayrıca değişkenler arasındaki ilişkinin belirlenmesinde ise Korelasyon testi kullanılmıştır. Araştırmada elde edilen bulgulara göre, kadınların erkeklere göre bilişsel tutum alt boyut puanının daha yüksek olduğu görülmektedir. Sağlık bilimleri alanında öğrenim gören öğrencilerin fen bilimlerinde öğrenim gören öğrencilere göre bilişsel tutum alt boyut puanının daha yüksek olduğu tespit edilmiştir. Araştırmaya katılan erkek üyelerin kadın üyelere göre zoraki bağlılıklarının daha yüksek olduğu görülmektedir. Üye öğrencilerin boş zamana yönelik tutumları bilişsel, duyuşsal ve davranışsal alt boyutlar ile örgütsel bağlılık alt boyutlarından çıkarcı ve ahlaki alt boyut ile pozitif yönde ilişki görülürken, bilişsel ve duyuşsal alt boyut ile zoraki bağlılık alt boyutunda ise negatif yönde ilişki tespit edilmiştir. Sonuç olarak, öğrenci topluluklarına katılarak faaliyette bulunan öğrencilerin üniversite eğitimi ve öğretimi döneminde boş zamana yönelik farkındalıklarının arttığı, kişisel gelişim, sosyalleşme ve gönüllülük faaliyetlerine yönelmelerine katkı sağladığı söylenebilir.

A Exploratory Study on the Shared Leadership for Organizational Trust and Affective Commitment: Focusing on the Church Organization in Endemic Periods

COVID-19의 장기화에 따라 교회 조직은 구성원 감소 및 신뢰 악화 등 양적, 질적으로 적재된 조직 내부의 문제를 마주하고 있다. 또한 환경의 변화에 따라 교회에 요구되고 있는 다양하고 복잡한 과제를 해결하여야 하는 외적 문제에도 직면하고 있다. 이에 본 연구는 기독교 내에서 제기되고 있는 교회의 리더십 패러다임 변화의 필요성에 공감하고, 엔데믹 시기 교회조직을 위한 공유 리더십과 이와 관련된 조직 신뢰 및 정서적 몰입에 대한 개념을 고찰하기 위하여 진행되었다. 연구 결과, 공유 리더십은 모든 구성원이 권한과 책임을 가지고 자발적으로 소통하여 과업을 달성하게 만들며, 궁극적으로 조직의 신뢰를 높이고, 구성원들의 조직에 대한 정서적 몰입을 극대화시킬 수 있는 개념인 것으로 나타났다. 조직신뢰가 높아지면 구성원들의 정서적 몰입 역시 극대화될 수 있다. 또한 공유 리더십은 영향력을 분산하여 구성원 간 영향력을 고르게 분배하는 반면 영향력의 밀도는 최대화 할 수 있는 것으로 나타났다. 본 연구는 교회 조직 내에서 아직 고찰되지 않은 공유 리더십에 대한 개념을 심도 있게 고찰하여 교회 조직과 관련된 리더십의 연구를 확장시키는 데 기여할 것으로 기대된다. 또한 COVID-19 와 관련된 각종 교회 환경의 변화 속에서 산업 조직 대상의 실증 연구를 교회조직에 대응시켜 실무적 시사점을 제공할 수 있을 것으로 보인다.COVID-19 has been prolonged. In the meantime, church organizations have been loaded with internal problems, both quantitatively and qualitatively, such as a decrease in membership and a decrease in trust. In addition, they are facing external problems to solve various and complex tasks required of the church according to the changes in the environment. For this reason, the need for a paradigm change in Christian leadership has recently been shared. Therefore, this study was conducted to examine the concept of shared leadership for church organizations during the endemic period and related organizational trust and affective commitment. As a result of reviewing previous studies, shared leadership enables all members to voluntarily communicate and achieve tasks with authority and responsibility. Therefore, it was found that shared leadership is a concept that can ultimately polarize organizational trust and affective commitment of organizational members to the organization. Increased organizational trust maximizes members' affective commitment. In addition, shared leadership was found to distribute influence evenly among members by distributing influence, while maximizing the density of influence. This study is expected to contribute to expanding research on leadership related to church organizations by examining in depth the concept of shared leadership that has not yet been considered within church organizations. In addition, it seems that practical implications can be provided by examining previous empirical research on industrial organizations and responding to church organizations.

Social tensegrity and family systems

ABSTRACT Social tensegrity integrates the concepts of tensile architectural structure (tensegrity) and social system. It deepens our understanding of family structures and the influences of internal and external factors. Attachment, internal working model, and level of commitment provide the foundation that creates stability and integrity within social and family systems. Social tensegrity also highlights the influence of various factors both locally and globally on individuals, families, communities, and societies. The societal foundation constructed to promote overall stability also strongly influences commitment of compression members at each system level. Social tensegrity provides an additional means to examine social interaction on each systems level and contributes to a new conceptual foundation for future visual assessment tools and research.

National advisory panels for childhood cancer in the United Kingdom: An evaluation of current practice and a best practice statement for the future.

National advisory panels (NAPs) have been established for the care of children and young people (CYP) with cancer in the United Kingdom since 2011, with an increase in panel number in recent years. Their practice has not previously been reviewed; therefore, we sought to evaluate the role, practice and impact of six selected NAPs offering expertise in ependymoma, histiocytosis, leukaemia, neuroblastoma, renal tumours and sarcoma. This service evaluation used mixed methodology, including review of NAP documentation, semi-structured interviews with the NAP chairs and an analysis of the cases referred for discussion. Total 1110 referrals were analysed. Results demonstrated the significant scope and amount of work undertaken by the NAPs, largely testament to the commitment of the panel members. Specific roles fulfilled have been highlighted, and NAP recommendations have been shown to influence clinical decision-making and be implemented in the majority of cases. Despite widespread good practice, areas to address have been identified; these include clarity regarding NAP membership, consistency in recommendations, the consideration of holistic information to promote personalised management and the exploration of wider multidisciplinary team roles. In the context of increasing demand and the escalating number of NAPs, it is timely to consider how service improvement can be facilitated. Best practice guidelines have been formulated as a product of this study, to promote a sustainable and effective model for NAPs. Review and benchmarking national panel performance against these guidelines will drive high standards of care going forward and they should be embedded as standard practice.

Incentivising public transport use for physical activity gain: process evaluation of the COVID-19 disrupted trips4health randomised controlled trial

BackgroundPartnering with a public transport (PT) provider, state government, and local government, the single-blinded randomised controlled trial, trips4health, investigated the impact of PT use incentives on transport-related physical activity (PA) in Tasmania, Australia. The intervention involved 16-weeks of incentives (bus trip credits) for achieving weekly PT use targets, supported by weekly text messages. This study objective was to conduct a process evaluation of the COVID-19 disrupted trips4health study.MethodsThe Medical Research Council UK’s framework for complex public health interventions guided the process evaluation. Participant reach, acceptability, fidelity and feasibility were evaluated. Administrative and post-intervention survey data were analysed descriptively. Semi-structured interviews with intervention participants (n = 7) and PT provider staff (n = 4) were analysed thematically.ResultsDue to COVID-19, trips4health was placed on hold (March 2020) then stopped (May 2020) as social restrictions impacted PT use. At study cessation, 116 participants (approximately one third of target sample) had completed baseline measures, 110 were randomised, and 64 (n = 29 in the intervention group; n = 35 in the control group) completed post-intervention measures. Participants were 18 – 80 years (average 44.5 years) with females (69%) and those with tertiary education (55%) over-represented. The intervention was delivered with high fidelity with 96% of bus trip credits and 99% of behavioural text messages sent as intended. Interviewed PT staff said implementation was highly feasible. Intervention participant acceptability was high with 90% reporting bus trip incentives were helpful and 59% reporting the incentives motivated them to use PT more. From a total of 666 possible bus trip targets, 56% were met with 38% of intervention participants agreeing and 41% disagreeing that ‘Meeting the bus trip targets was easy’. Interviews and open-ended survey responses from intervention participants revealed incentives motivated bus use but social (e.g., household member commitments) and systemic (e.g., bus availability) factors made meeting bus trip targets challenging.Conclusionstrips4health demonstrated good acceptability and strong fidelity and feasibility. Future intervention studies incentivising PT use will need to ensure a broader demographic is reached and include more supports to meet PT targets.Trial registrationACTRN12619001136190.

Duty of loyalty and due care of the board member under Polish law

Duty of loyalty and due care of the board’s members have been lately introduced to the provisions of the Polish Commercial Companies Code. This paper aims to define the duty of loyalty and due care of the board members, as presented in the Polish doctrine, as well as in the British, Spanish, and German laws. Additionally, the impact of the new provisions on the liability of the board members shall be described.

Building on 2022’s Successes in the Year Ahead

Building on 2022’s Successes in the Year Ahead

Trade Policy Implications of a Changing World: Tariffs and Market Power

ABSTRACT A major economic rationale for trade agreements is limiting mutually harmful terms-of-trade externalities. We analyse the impact of market power on tariff commitments of original and acceded WTO members. As countries grow, their market power in different sectors can change in unforeseen ways. To quantify the economic significance of our estimates, we compare actual and predicted tariff commitments under current market power. We find that tariff cuts required to reflect current economic conditions would amount to up to $26.4 billion – nearly 10% of global tariff costs. In the past, the GATT/WTO system has updated tariff commitments through periodic ‘rounds’, and our findings support the long-overdue revival of the WTO’s negotiation function.

Strengthening Social Capital in Increasing The Welfare of Members in The Gapoktan Tani Makmur, Ngawi Regency

The agricultural sector is an important sector as a provider of food for food tenacity. Food tenacity can be achieved by optimizing agricultural development by investing social capital, physical capital, human capital, and financial capital. Communities that have high social capital will tend to be more efficient and effective in carrying out various policies to prosper and advance the lives of their members. This research aims to identify social capital, factors that affect social capital, and provide strengthening of social capital. Qualitative descriptive method was applied by using primary and secondary data. Primary data obtained from interviews with 10 respondents who joined Gapoktan Tani Makmur while the secondary data taken from some literature and related agencies. The results showed that social capital in Kartoharjo Village can be seen from the trust between Gapoktan members as evidenced by the existence of RAT every year, reciprocity is shown by the collaboration between PT WPI and Gapoktan, values and norms can be found when facing problems, the resolution is through deliberation, the commitment of members trying to carry out their duties with full responsibility, and also the proactive attitude of Gapoktan shown in meeting the needs of farmers continues to be improved. External factors that affect social capital such as PT Wilmar Padi Indonesia, NGOs, and the government. Internal factors that affect social capital are high motivation, and the commitment of the management and members of Gapoktan. Strengthening Social Capital Gapoktan Tani Makmur can be done by strengthening self-capacity both in business effort and management regeneration.

Sustainability Leadership and Boards: A Conceptual Framework

Sustainability demands boards to be intrinsically motivated. Translating the sustainability agenda into measurable social and environmental outcomes implies a behavioral transformation on the individual, group, and organizational levels. Focusing only on regulatory requirements, ESG metrics, and corporate reputation does not lead to the genuine commitment of board members to enhance the organization’s sustainability. Embedding sustainability into the organization’s business model and strategy calls for the board’s commitment and impactful actions. Therefore, this study attempts to provide new insights on how boards could enhance their sustainability engagement and performance by developing and demonstrating specific leadership behaviors. For this purpose, a literature review has been conducted. To draw on the premises of stakeholder theory and selected leadership constructs, the method of theory synthesis was used. This study builds on and extends the existing leadership and corporate governance literature by providing a conceptual framework that links sustainability leadership and board dimensions: purpose and authenticity, power and responsibility, and process and transformation. It proposes the initial assessment questions for each dimension. The proposed conceptual and assessment frameworks offer practical implications for various stakeholders. Board members can use them as self-assessment and development tools that can enhance their sustainability engagement and leadership behaviors. Based on these frameworks, human resources management could define sustainability competencies to be considered in board recruitment, assessment, development, and succession. Leadership and organizational development specialists could also use these guidelines to design and implement sustainability leadership development programs. By offering a novel perspective that links sustainability efforts and leadership behaviors of boards, these research contributions could inspire organizations to move beyond compliance-oriented sustainability toward genuine sustainability. Future research could be directed at validating the proposed conceptual framework by conducting qualitative and quantitative studies to explore the board members’ perceptions and views on specific leadership behaviors in the context of the sustainability agenda.

Nationalist-Islamist Party in a Liberal Ecosystem: The Solidity and Campaign Strategy of the Prosperous Justice Party (PKS) during the 2014 and 2019 Elections

This paper examines the nationalist-Islamist party’s solidity and campaign strategy, the Prosperous Justice Party (PKS), in coping with the legislative election under an Open List Proportional Representation (OLPR) system, mainly during the 2014 and 2019 elections. The party solidity is measured by a fourfold indicator: procedural leadership in the decision-making process, conflict resolution mechanism, systematic candidateship, and the commitment upon the values/ideology. In the meantime, the campaign strategy is assessed by four indicators of marketing-mix: product, price, place, and promotion. The finding demonstrates that PKS can maintain the party solidity despite addressing the internal turmoil, mainly related to beef bribery committed by the PKS president in the early of 2013. Furthermore, although PKS executes all campaign strategies in dealing with the 2019 legislative election, the most effective strategy for increasing the PKS’ vote is product and place. The party has a specific platform and strong candidate characteristics. Indeed, it is supported by the loyalty of legislative candidates, cadres, members, and sympathizers who have significant contributions as the vote-getters in mobilizing the electorate. Those proofs indicate that the ideological party can adjust itself in the electoral competition under the liberal system of open-list proportional representation applied by Indonesia. PKS is a good case with its pragmatic strategies.

PENGARUH IMPLEMENTASI EXPERIENTAL MARKETING TERHADAP LOYALITAS MEMBER TOKO ALFA BUSANA DI SUKOWONO

Experiential marketing is a method of providing information about a product or service. Experiential marketing will allow customers to differentiate products and services from one another because they can directly feel and experience the experience through five channels (sense, feel, think, act, related), both before and during the consumption of the product or service. The purpose of this study is to prove the magnitude of the influence of experiential marketing on the loyalty of Alfa fashion store members in Sukowono. This study uses quantitative methods. And the sampling technique used in this study is to use non-probability sampling, which is the technique used in sampling that uses predetermined criteria. While the objects of this research are Alfa fashion member card holders and customers aged 15-70 years, where at that age is a productive age which has met the criteria for member loyalty. The results of this study prove that sense, feel, think, and relate have a significant effect on the loyalty of members of alpha clothing, while act has no significant effect on loyalty of members of alpha clothing.

Pengaruh Sharia Marketing dan Kualitas Layanan terhadap Loyalitas dengan Kepuasan sebagai variabel Intervening (Studi Kasus Pengguna Tabungan Syariah di BMT Huwaiza Depok)

Many factors influence people in choosing trustworthy financial institutions to manage finances. BMT Huwaiza is one of the choices of non-bank financial institutions that provide various services. BMT Huwaiza is a sharia cooperative with the highest number of members and assets in Depok City. This study aims to analyze the influence of sharia marketing and service quality on loyalty of with satisfaction as an intervening variable. Data was obtained through questionnaires using purposive sampling technique. Data analysis method used path analysis. The results show that: 1) Partially, sharia marketing has no significant effect on member loyalty with satisfaction as an intervening. 2) Partially, the service quality has significant effect on member loyalty with satisfaction as an intervening. 3) Simultaneously, sharia marketing and service quality have significant effect on member loyalty with member satisfaction as an intervening.