Goal and objectives of the dissertationGoalSome tourism destinations have powerful symbolic features that exert a strong influence on destination image formation, such as mountain places. Since the mountain regions have become one of the most attractive tourism destination areas, being the choice of 500 million tourists annually (Thomas, et al., 2006), and their attractiveness is mainly based on their symbolic image, the main goal of this study was to analyse, in a holistic and multi-disciplinary approach, residents' and tourists' images of mountain destinations, and the respective gap.ObjectivesThe aim was to develop the MDI Scale - Mountain Destination Image Scale - in order to assess a wide set of tourism mountain destination image parameters. Within the MDI scale, images are related to cognitive and affective factors. The study aimed at understanding, in particular, the differences between local residents and tourists in respect to this mountain image. The study aimed at increasing social, cultural and scientific knowledge regarding mountains and their social representations (held by tourists and residents), and at thereby helping mountain destinations to define better adjusted management and marketing strategies.MethodologyThe study combined quantitative and qualitative survey techniques. The variables used to assess cognitive destination image in the survey instrument are developed on the basis of an extensive literature review related to destination image and mountain constructs. In total, 103 studies have been reviewed and pre-established scale items are integrated into the developed measurement instrument. The initial scales were adjusted to the reality of tourists and local residents being inquired as well as to the specificity of the mountain destinations being studied.Tourists and residents were asked to rate the mountain place as a tourism destination by a list of 49 attributes on a 5-point Likert-type scale ranging from 1 (offers very little) to 5 (offers very much). The affective dimension of tourism destination image was measured by 9 semantic differential scales based on a literature review with 22 studies. Both scales - Likert and semantic differentials - were also discussed with experts in the field of destination image measurement. Additionally, respondents were asked to answer open-ended questions and to suggest three adjectives related to their subjective mountain perceptions. This approach helps identify other holistic or unique features associated with the mountain destination.The questionnaire was personally administered to residents and each individual tourist during their stay at the mountain tourist sites - Peaks of Europe (Spain), Alps (France, Austria and Switzerland) and Serra da Estrela (Portugal). The main survey was conducted from March through July of 2009 and 630 valid responses were obtained.ResultsA extensive literature review focusing on the concept of destination image and social and cultural meanings of mountains overtime, and insights from an empirical study of 315 tourists and 315 residents in European Mountains Destinations - the Serra da Estrela (Portugal), the Alps (France, Austria and Switzerland) and the Peaks of Europe (Spain) - indicate that this multi-dimension scale incorporates five mountain image dimensions held by tourists: (1) historic-cultural, (2) natural/ecological, (3) social and prestige, (4) sport and leisure, and (5) affective; and three images dimensions held by residents: 1) mystique/sacred, (2) historic-cultural and (3) affective.The content analysis of open-ended questions reinforces these results but additionally reveal "life and health" as a significant dimension of mountain image to residents. The results reveal differences on the mountain destination image held by tourists and residents, suggesting five gaps: (1) natural/ecological, (2) sport and leisure and (3) social and prestige, that is an mountain image dimensions significant only for tourists; and (4) mystique/sacred and (5) life and health, which are the mountain image dimensions significant only for residents. …
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