Client Behavior Research Articles

Coping Strategies of Social Service Clients over the Course of the COVID-19 Pandemic: Qualitative Research on Social Workers in Poland

This paper aims to establish strategies of coping with COVID-19 pandemic adopted by the clients of social assistance from the perspective of social workers. The qualitative research among Polish social workers and family assistants was conducted from September to November 2021. Based on 30 in-depth interviews with social work professionals, groups of social assistance clients’ behaviours were identified and classified into the theoretical models of reactions to social change by Merton and Giddens. The following types of behaviour have been selected and categorized into four groups of reactions when dealing with social workers in a pandemic situation: coolheaded calculation, defiance, confusion, and adaptation. At the same time, reactions to the situation of social change were categorized into one of the strategies of active or passive behaviour: innovation, contestation, retreat, and acceptance. In addition, we discussed the impact of clients’ coping strategies on social workers and established three attitudes of the surveyed social workers: adapting to the pandemic situation and customer behaviour, assuming the role of an emotional buffer and informant, and expecting support from superiors and coworkers. Knowing the behaviour of social assistance clients in a challenging situation makes it possible to adopt tailor-made measures.

Competencies of Coaches that Predict Client Behavior Change

Coaching as a practice and process has grown. Coach training and certification is currently based on competency models derived from opinion surveys not research on coaching outcomes. Competency models developed on expert opinion were about 50% accurate in terms of predicting managerial effectiveness in prior studies. To address this gap, we tested behavioral emotional and social intelligence competencies of coaches, not self-assessed, that predicted client behavior change over 2 years. The sample was 240 coach-client dyads involving 60 different coaches. Effective coach competencies were achievement orientation, adaptability, emotional self-control, empathy, organizational assessment, and influence. To rule out general mental ability (GMA) as a component, a subsample of 135 dyads based on 27 different coaches showed that GMA was not significant. In the subsample, effective competencies were the above list and conflict management, with near significant findings for coaching/mentoring and teamwork. More studies are needed to guide training and certification programs.

Retail business strategic planning: updating and developing contour elements of geomarketing

The article presents the key prerequisites for the formation of new sources of competitive advantage - the selection of the optimal location of the retail business. What is more, scientific research is emphasized by the postulate that the location can be chosen in unattractive territorial urban locations (zone 2 and 3 of the territorial line). The conducted studies indicate that the client's behavior model has changed, and the client is ready to cover long distances every day.

Evaluation of a rapport‐building intervention for early interventionists working with children on the autism spectrum

AbstractRapport, or the therapeutic relationship between a therapist and client, is essential for successful intervention. In behavior analytic interventions for autistic children, practitioners commonly use pairing to establish rapport. A limited body of research has evaluated how to train interventionists to pair with their child clients. Furthermore, fewer studies have examined the effects of pairing on client behavior. Therefore, we implemented behavioral skills training to teach interventionists pairing skills and assessed the effects of presession pairing on child interfering behavior using a concurrent multiple probe design (with replication). We implemented a pairing protocol before early intensive behavioral intervention sessions with four children (3–5 years old) on the autism spectrum. Interventionists mastered pairing skills during training sessions, which were generally maintained when working with child clients. When interventionists implemented presession pairing, child participants demonstrated fewer interfering behaviors. We discuss implications of our preliminary findings and future directions.

Knowledge, Attitudes and Behaviors of Clients Regarding Cervical Cancer Screening at Gynecology Consultations of the University Hospital of Cocody.

Cervical cancer (CC) is a public health problem because of its increasing prevalence and mortality in low- and middle-income countries. To study knowledge, attitudes, and practices about CC and screening among women in a referral hospital in Côte d'Ivoire, a sub-Saharan African country. A cross-sectional study, from September 1, 2020 to March 1, 2021, in the obstetric gynecology consultation unit of the University Hospital of Cocody. It included patients who gave informed consent. Data were collected using a questionnaire. Data analysis was performed using Epi data 3.1 software (CDC Atlanta-USA). 1200 women were included (47.2%) with a mean age of 32years. General knowledge ranged from 6.2 to 32.7% and main risk factors were advanced age (75.2%), HIV infection (60.3%), early marriage (38.2%), and multiple sexual partners (25.8%). 975 women were able to provide a response (81.3%). 85.2% of women identified signs and symptoms: vaginal bleeding (83.6%), intermenstrual bleeding (65.1%), and foul-smelling discharge (11.9%). The level of knowledge of screening was 79% for PAP smear, 72.6% for VIA and 14.2% for LBC. A positive attitude was observed since 87.8% declared they wanted to perform screening. A significant practice (60.4%) was demonstrated, and the screening tests used were visual inspection with acetic acid (52.6%), Pap smear (39.8%) and liquid-based cytology (7.6%). We revealed a good knowledge of reality of CC, but effective information, education and communication strategies are needed to improve the level of awareness about risk factors, symptoms and preventive methods.

Motivational interviewing experiences from a community health worker-led HIV prevention and care intervention in rural Uganda: a qualitative study

ABSTRACT Motivational Interviewing (MI) and Community Health Workers (CHWs) are increasingly utilized in global settings to improve HIV outcomes, yet research exploring implementation strategies using MI and CHWs is lacking. We examined the experiences of CHWs and their clients in a counseling intervention which used MI-informed counseling to increase engagement in HIV prevention and treatment. This study was nested within the mLAKE cluster-randomized trial in a high HIV prevalence fishing community in rural Rakai District, Uganda. We conducted in-depth interviews with purposively-sampled CHWs (n = 8) and clients (n = 51). Transcripts were analyzed thematically to characterize CHWs’ implementation of the intervention. Main themes identified included use of specific MI strategies (including evocation, guidance towards positive behavior change, active listening, and open-ended questions), and MI spirit (including collaboration, power-sharing, trust, and non-judgmental relationship building). Through these specific MI mechanisms, CHWs supported client behavior change to facilitate engagement with HIV services. This study provides evidence from a low-resource setting that CHWs with no previous experience in MI can successfully implement MI-informed counseling that is well-received by clients. CHW-led MI-informed counseling appears to be a feasible and effective approach to increase uptake of HIV prevention and care services in low-resource, HIV endemic regions.

A model of planned and unplanned information-seeking behaviour

The main purpose of this article is to present a model for information-seeking behaviour with an emphasis on unplanned and planned behaviour of users in using library resources and services. The working method was that, reviewing the literature and previous information behaviour models, such as Wilson, Ellis, Kuhlthau, and Dervin models, this article proposes a novel model of information-seeking behaviour for library users. Our model of information-seeking behaviour was developed by combining the existing models of planned information-seeking behaviour with the focus on the factors affecting unplanned rather than planned behaviour of users in accessing resources or services. Our proposed model for information-seeking behaviour of clients has two main parts. The first part planned behaviour resulting from a problem or a certain information need according to which the user seeks to find information in a planned manner. The second part deals with unplanned behaviour shaped by a hidden or uncertain information need. Finally, both types of behaviour can result in the discovery, extraction, collection and use of information.

Addressing the autism mental health crisis: the potential of phenomenology in neurodiversity-affirming clinical practices.

The neurodiversity movement has introduced a new era for autism research. Yet, the neurodiversity paradigm and the autism clinic remain largely unconnected. With the present work, we aim to contribute to filling this lacuna by putting forward phenomenology as a foundation for developing neurodiversity-affirming clinical interventions for autism. In the first part of this paper, we highlight that autistic people face a severe mental health crisis. We argue that approaches focused on reducing autistic 'symptoms' are unlikely to solve the problem, as autistic mental health is positively correlated with autism acceptance and perceived quality of support provided, not necessarily with lack of 'symptomatologic severity'. Therefore, the development and dissemination of neurodiversity-affirming clinical interventions is key for addressing the autism mental health crisis. However, therapists and researchers exploring such neurodiversity-affirming practices are faced with two significant challenges. First, they lack concrete methodological principles regarding the incorporation of neurodiversity into clinical work. Second, they need to find ways to acknowledge rightful calls to respect the 'autistic self' within the clinic, while also challenging certain beliefs and behaviors of autistic clients in a manner that is sine qua non for therapy, irrespective of neurotype. In the second part of the paper, we introduce phenomenological psychology as a potential resource for engaging with these challenges in neurodiversity-affirming approaches to psychotherapy. In this vein, we put forward specific directions for adapting cognitive behavioral and interpersonal psychotherapy for autism.

Retraction of Cuttler et al. (2019).

Reports the retraction of "Productive silence is golden: Predicting changes in client collaboration from process during silence and client attachment style in psychodynamic psychotherapy" by Ethan Cuttler, Clara E. Hill, Shakeena King and Dennis M. Kivlighan Jr. (Psychotherapy, 2019[Dec], Vol 56[4], 568-576) https://doi .org/10.1037/pst0000260. This retraction is at the request of coauthors Hill and Kivlighan after the results of an investigation by the University of Maryland Institutional Review Board (IRB). The IRB found that the study included data from between one and four therapy clients of the Maryland Psychotherapy Clinic and Research Laboratory (MPCRL) who either had not been asked to provide consent or had withdrawn consent for their data to be included in the research. Coauthors Cuttler and King were not responsible for obtaining and verifying participant consent but agreed to the retraction of this article. (The following abstract of the original article appeared in record 2019-75736-005.) We investigated the process and outcome of the first silence event for each of 86 clients and 26 doctoral student therapists in individual psychodynamic psychotherapy. Antecedent client collaboration and client attachments styles did not predict type of client or therapist behavior during silence events. Client collaboration increased from before to after silence events if therapists were productive (mostly invitational) and if clients were productive (mostly emotional and expressive) during silence events. Furthermore, subsequent client collaboration was higher when productive therapist silence occurred with clients who were lower rather than higher in attachment anxiety. In contrast, subsequent client collaboration was higher when productive client silence occurred with clients who were higher rather than lower in attachment anxiety. These results suggest that type of silence and client attachment styles are important factors in the immediate outcomes of silence events. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

Classification of customer churn prediction model for telecommunication industry using analysis of variance

Customer predictive analytics has shown great potential for effective churn models. Thriving in today's telecommunications industry, discerning between consumers who are likely to migrate to a competitor is enormous. Having reliable predictive client behavior in the future is required. Machine learning algorithms are essential to predict customer turnovers, and researchers have proposed various techniques. Churn prediction is a problem due to the unequal dispersal of classes. Most traditional machine learning algorithms are ineffective in classifying data. Client cluster with a higher risk has been discovered. A support vector machine is employed as the foundational learner, and a churn prediction model is constructed based on each analysis of variance. The separation of churn data revealed by experimental assessment is recommended for churn prediction analysis. Customer attrition is high, but an instantaneous support can ensure that customer needs are addressed and assess an employee's capacity to achieve customer satisfaction. This study uses an analysis of variance (ANOVA) with a support vector machine (SVM), classification in analyzing risks in telecom systems It may be determined that SVM provides the most accurate forecast of customer turnover (95%). The projected outcomes will allow other organizations to assess possible client turnover and collect customer feedback.

Effects of Mindful Engagement and Attention on Reciprocal Caregiver and Client Interactions: A Behavioral Analysis of Moment-to-Moment Changes During Mindfulness Practice

ObjectivesThe objective of this study was to examine the effects of Mindfulness-Based Positive Behavior Support (MBPBS) training on the nature of caregiver and client reciprocal interactions at a moment-by-moment level using behavior analytic methodology. Specifically, we compared the behavior of caregivers and clients before and after MBPBS training for the caregivers in terms of caregiver-client engagement, percent of learning and leisure interactions during caregiver-client engagement, and percent of the clients’ challenging behaviors and socially acceptable behaviors during learning and leisure interactions. In addition, we examined the effects of specific conditionality of attentional responses of the caregivers to the clients’ challenging or socially acceptable behavior in terms of frequency, latency, duration, and quality.MethodCaregiver and client engagements were videotaped before and after MBPBS training for the caregivers. The percent of caregiver-client engagement was analyzed using partial-interval recording for overall engagement and the clients’ challenging behaviors and socially acceptable behaviors during learning and leisure interactions. The effects of the caregivers’ attentional responses to the clients’ challenging behaviors and socially acceptable behaviors were analyzed using whole-interval recording.ResultsTraining caregivers in MBPBS significantly increased caregiver-client engagement during learning and leisure activities, which resulted in the clients exhibiting fewer challenging behaviors and more socially appropriate behaviors. Furthermore, an analysis of the effects of different types of caregiver attention showed differential effects on the clients’ challenging behaviors and socially acceptable behaviors.ConclusionsThe results indicated that behavior analytic methods can be used as an objective and reliable way of capturing the nature of changes in predefined behaviors of both caregivers and clients at a moment-by-moment level following training of the caregivers in a mindfulness-based program. Using such an analytic method may provide an effective way of objectively measuring some experiential processes involved in mindfulness training.

IMPLEMENTASI PEMBIMBINGAN DAN PENGAWASAN PK BAPAS TERHADAP PERUBAHAN PERILAKU KLIEN PEMASYARAKATAN YANG MELAKUKAN PELANGGARAN HUKUM KEMBALI (Studi kasus di Balai Pemasyarakatan Kelas II Kediri)

The purpose of this study was to analyze the implementation of the guidance and supervision of Probation Officer according to Law Number 12 of 1995 concerning Corrections and Regulation of the Government of the Republic of Indonesia Number 31 of 1999 concerning the Coaching and Guidance of Correctional Assisted Citizens against changes in the behavior of correctional clients who break the law again, to analyze the obstacles faced by the Probation Officer in guiding and supervising correctional clients who break the law again. The location of this study is the Class II Penitentiary (Bapas) Kediri which is located at Penanggungan street, no. 19, Kediri City, East Java, with a total of 13 respondents using the purposive sampling method with qualitative data analysis and data collection techniques using primary data and secondary data obtained by structured interviews, in-depth interviews, observation, and documentation. The result of this study is that the guidance and supervision of Probation Officer on the behavior of correctional clients has been effective as seen from Law Number 12 of 1995 concerning Corrections and Regulation of the Government of the Republic of Indonesia Number 31 of 1999 concerning the Coaching and Guidance of Correctional Assisted Citizens because almost all of these regulations have been carried out and implemented by the Probation Officer, However, when viewed from the behavior of correctional clients, the guidance and supervision of the Probation Officer has not been fully effective because there has been no change in the behavior of correctional clients who are still breaking the law.. The factors that become obstacles for the Penitentiary (Bapas) Kediri in carrying out guidance tasks for correctional clients are a) Penitentiary regulations, b) Penitentiary personnel, c) Infrastructure, d) Personal, from correctional clients and the family., and e) Cost.

Pengaruh Layanan Konseling Kelompok dengan Teknik Kontrak Perilaku untuk Mengurangi Prokrakstinasi Akademik Siswa Kelas VIII di SMP Negeri 3 Pangkajene

Academic procrastination is the tendency to delay starting or completing academic tasks caused by irrational thoughts. Many students only intend to complete assignments within a specified period of time but they have no motivation to start. Because of his attitude, students who do procrastination will experience losses and must accept the consequences, such as low self-esteem and even fail in the academic field. A behavioral contract is the agreement and outcome of an agreement by two or more people (counselor and client) that aims to change the client's behavior and if the client is able to change his behavior, then the client will receive a reward. After group counseling services using student behavioral contracts can reduce academic procrastination behavior.

Implementation of Notary Services and Education In Providing Legal Services for Poor People Based on the Notary Office Act

The research aims to analyze the criteria for people who can't afford to get legal services from a notary. To carry out the obligation to provide legal services to poor people. Normative qualitative research methods will describe the phenomena occurring in the field. Data collection techniques by conducting interviews. Observations at the location to be examined, with focused and thorough research and discussion focus, on the occurred findings. As for the study of documentation in the archives regarding regulations and obligations as a notary. The results of the research are (1). They are providing educational services for underprivileged people to get free legal services from a notary to people experiencing Poverty, as evidenced by a Certificate of Inadequacy from the Kelurahan, based on the client's acknowledgment that he is truly incapacitated, seen from the legal actions brought by the client to the Notary, personal assessment of the Notary based on the client's attitude and behavior when facing. (2). Notaries apply the obligation to provide education and legal services to poor people by providing free legal service assistance for their notary services, based on Article 37 paragraph (1) of Law Number 2 of 2014. Concerning the Position of Notary, but still charges a fee that must be incurred by the client, such as the cost of Non-Tax State Revenue.

Strategic Facility Location with Clients That Minimize Total Waiting Time

We study a non-cooperative two-sided facility location game in which facilities and clients behave strategically. This is in contrast to many other facility location games in which clients simply visit their closest facility. Facility agents select a location on a graph to open a facility to attract as much purchasing power as possible, while client agents choose which facilities to patronize by strategically distributing their purchasing power in order to minimize their total waiting time. Here, the waiting time of a facility depends on its received total purchasing power. We show that our client stage is an atomic splittable congestion game, which implies existence, uniqueness and efficient computation of a client equilibrium. Therefore, facility agents can efficiently predict client behavior and make strategic decisions accordingly. Despite that, we prove that subgame perfect equilibria do not exist in all instances of this game and that their existence is NP-hard to decide. On the positive side, we provide a simple and efficient algorithm to compute 3-approximate subgame perfect equilibria.

Using Omaha System data to explore relationships between client outcomes, phenotypes, and targeted home intervention approaches: an exemplar examining practice effectiveness for older women with circulation problems.

Improved health among older women remains elusive and may be linked to limited knowledge of and interventions targeted to population subgroups. Use of structured community nurse home visit data exploring relationships between client outcomes, phenotypes, and targeted intervention approaches may reveal new understandings of practice effectiveness. Omaha System data of 2363 women 65years and older with circulation problems receiving at least 2 community nurse home visits were accessed. Previously identified phenotypes (Poor circulation; Irregular heart rate; and Limited symptoms), 7 intervention approaches (High-Surveillance; High-Teaching/Guidance/Counseling; Balanced-All; Balanced-Surveillance-Teaching/Guidance/Counseling; Low-Teaching/Guidance/Counseling-Balanced Other; Low-Surveillance-Mostly-Teaching/Guidance/Couseling-TreatmentProcedure-CaseManagement; and Mostly-TreatementProcedure+CaseManagement), and client knowledge, behavior, and status outcomes were used. Client-linked intervention approach counts, proportional use per phenotypes, and associations with client outcome scores were descriptively analyzed. Associations between intervention approach proportional use by phenotype and outcome scores were analyzed using parallel coordinate graph methodology for intervention approach effectiveness. Percent use of intervention approach differed significantly by phenotype. The 2 most widely employed intervention approaches were characterized by either a high use of surveillance interventions or a balanced use of all intervention categories (surveillance, teaching/guidance/counseling, treatment-procedure, case-management). Mean outcome discharge and change scores significantly differed by intervention approach. Proportionally deployed intervention approach patterns by phenotype were associated with outcome small effects improvement. The Omaha System taxonomy supported the management and exploration of large multidimensional community nursing data of older women with circulation problems. This study offers a new way to examine intervention effectiveness using phenotype- and targeted intervention approach-informed structured data.

Social Interactions Leading Role in Adopting the Fintech: A Case of Banking Sector

The objective of this study is to analyze the client behavior regarding the acceptance of FinTech services in the banking sector. The assumption is that social connections have a stronger impact on the acceptance of FinTech services and technology. To achieve this objective, several banks in Pakistan providing FinTech services were targeted, and a convenient sampling method was used to distribute questionnaires to bank users. After screening the questionnaires, a total of 377 responses were analyzed. Structural Equation Modeling was employed to analyze the data, and the results indicated that customers are more likely to adopt FinTech services if they trust the services, and this trust is developed through positive word-of-mouth from their social network. Additionally, the study found that customer education is a crucial moderator, as higher education levels lead to more informed responses. Educated customers showed a greater intention to adopt FinTech services, especially when they received positive feedback from friends and family. Based on these findings, it is recommended that service providers in lower-developing regions focus on building trust and utilizing social networks to promote the FinTech culture.

Assessment of Client's Knowledge, Attitude and Health Seeking Behavior Towards Tuberculosis at Serrekunda Health Center and Brikama District Hospital.

Assessment of Client's Knowledge, Attitude and Health Seeking Behavior Towards Tuberculosis at Serrekunda Health Center and Brikama District Hospital.

CUSTOMER BEHAVIOUR PREDICTION FOR ONLINE SHOPPING: A REVIEW

Prediction client behavior in the context of ecommerce is becoming more and more important with the rapid growth in the number of internet transactions brought on by today's shift from visiting physical businesses to online purchasing. By enabling a more individualized shopping experience, it can boost consumer happiness and sales, resulting in improved conversion rates and a competitive edge. Therefore, being able to estimate customer purchases accurately has become a crucial tool for e-commerce businesses. Such data aids in the strategic choice-making during the manufacturing processes as well as the planning of the inventory at the warehouse and point of sale.

(316) In Search of the Client Characteristics in an Embedded LGBT Health Clinic in Vietnam

Abstract Introduction Today in Vietnam, LGBT people face barriers in accessing healthcare services mainly due to the lack of reliable and friendly healthcare facilities. The limited knowledge about gender diversity makes it difficult for LGBT people to be accepted. The percentage of transgender people taking hormones without medical supervision is up to 70%. In order to help LGBT people avoid risks, get psychology counseling, and be able to treat physical problems, a hospital that specializes in andrology and sexual medicine opened an LGBT Health Clinic was established in June 2019. This was the first and only embedded clinic for LGBT people in a Vietnamese public hospital. Objective This study aimed to ascertain the salient characteristics of the clients who come to Binh Dan Hospital LGBT Health Clinic in the first 24 months of implementation. From these findings, there will be appropriate content and communication channels strategies for reaching local LGBT people. Methods One hundred fifty-eight clients were included in a cross-sectional descriptive study from June 2019 to June 2021. The data on demographic characteristics, how customers know about the clinic, and unmonitored gender-affirming hormone therapy (GHT) behavior are all noted. Results There are 50.6% transgender, 29.1% gay, 11.4% lesbian, 5.1% bisexual, and 3.8% heterosexual. The primary demand of 42.4% of transgender people is to receive advice and follow-up on transgender procedures. Hormonal users without medical supervision accounted for 32.5% and are associated with a low level of education (r=-0.348, p<0.01). The chief demand of 38% of the LGB group is check-up programs for gender-diverse and gender-non-conforming or counseling for family acceptance. LGB group knew about the clinic through mass media (48.61%) equivalent to word-of-mouth (51.39%), while the majority of transgender (65%) used word-of-mouth. While the majority of transgender (65%) used word-of-mouth, 51.39% of the LGB group knew about the clinic through word-of-mouth. Conclusions There are differences in demands and communication channels for approaching the transgender and LGB group. There is an inverse correlation between unmonitored GHT behavior and education level in transgender clients. Disclosure No